Telstra Reviews 2,826

If there was a 0. I would put a 0. We were meant to pay a bill, but noone wanted to take it as it was on some stupid autopay. So when ask if I could it now they go no its waived. But then by the next bill its appears last month bill again and doesn't realise money already came for this month bill but stating its still due.

Yup not only they lied three times but referred us to hardship to pay their error and stuff up. Yup awesome. Thank telstra more crappy lies just to get more funds. Great job!!!!

I had a great experience at the Perth store a few days ago. I had a query around my iPhone and internet performance. The friendly door controller took me over to Afrid who spent considerable time reviewing my plans and performance during which he discovered I was being billed for two modems and I needed to adjust my plans these actions resulted in a better plan and a considerable saving by paying for only one modem. Thank you Afrid!!

Telstra has a commercial on tv claiming to stop scam emails on the internet! I am so glad that they do!! as I still get 40 to 50 every day. 😳 talk about misleading advertising.

For about 3 weeks now I had issues with my internet due to outrage in my area redfern and also for so e reason affected my mobile phone all my called at one stage when straight to voicemail mail and from the 14 of last month I also had issues with my voice mail rang teltra and spend more than an hr on the phone with no luck and took the decision to take it to telstra store at eastgarden, as I had a reference n0 I gave it to one of the staff and they ask me to seat and Koichi try to give me an outstanding service he took time to go throu every single point to consider they change my sim card first then they try to take every avenue to see what was wrong with the voicemail service .even though it's was lengthy at last one of the managers Sanju saw my mob phone and at last she worked it out . I CAME OUT HAPPY WITH THE RESULTS. Big thank you to both staff at eastgarden. I Told them I was going to write a review on their effort and service. Big thank you to both.03/09/25

Telstra tech turned up
Looked around said he has to put the nbn box in the garage’ most simple way
But 10m away from our computer room
Which he said you’ll have to run a cable to there !!!
Then suggested a white conduit all the way around the brick work ! which there is a cavity in brick homes
Then he suggested he leave the cables and I run them !!

Not sure what has changed with Telstra, possible making humans redundant and engaging AI but have become so aggressive and abusive with payments. Now get sent threatening messages before the due date about restricting services if not paid on time. and again a few days after bill is due. Very unsavoury

Where do I start with Telstra service and coverage it would be f*#kn garbage.I had premium plan and for over a month have had no phone internet at home .Not just me but lots of people blaming a damaged tower that’s going to be fixed in November yes it’s July atm .But this same tower uses Vodafone and Optus after changing carriers I found out plus numerous reports from other users as news on google .Telstra doesn’t give a shit about your problems and the communications ombudsman is another government waste of time so forget them helping you .So my choice to you ,use Aussie broadband,speak to a Aussie if you have a problem it’s fixed .The service and speeds are great .Good riddance Telstra and your employees should be ashamed to work for such a shitty company and their lies .

I agree that Telstra has the largest and possibly the most reliable network in Australia.
HOWEVER.. since the introduction of 5G the available service in regional areas is absolutely disgraceful!!
Where I used to get good 3G and 4G service I now have none.
At the moment I am in a major regional city in Queensland, only just over an hour out of Brisbane and my 5G internet speed is 1.74Mb/s download and 0.06Mb/s upload!!!!
And in remote areas service disappears within 10km of a town!!
Absolutely not worth the monthly expense.
And try to make a complaint to them.... they make it so hard that you give up. :#

Tryng to upgrade my phone at my local store.
It's 2pm on a Saturday and when I arrive, I'm greeted with a sign on the door that says they're understaffed...back soon.
Not good enough!

Best coverage but the worst shop front customer service.
Despite 3 telstra staff phone scrolling, 9am and 430pm in an otherwise empty store, appointment were alway 30min away.
Walked around the corner to Optus and got what I wanted in 7min.
So ..
Telstra for coverage put no shop service
Optus for service but little coverage

I’ve been with Telstra for over 15 years straight, at times leaking out at over $600 per month on residential services on mobile, internet and some value added services.

I order a pixel 10 Pro XL on preorder three days ago and got all the right responses from them advising my phone would be delivered on launch day. Nice right? No no.

Today I get a message saying I won’t be getting my phone on launch day and that they had stock issues. I contacted customer service chat (which is always god forsaken but they’re the only ones open at 8pm) and the person I spoke must’ve been making things up on the spot. The story changed a few times and they couldn’t tell me whether I was actually on back order or not. No advice on whether I’d be getting my phone in launch day and certainly no response on whether I was actually on back order. Just wishes and kisses. Imagine a business this size with this much history not being able to count how many phones they’ve bought and how many they sold in preorder and when the next batch arrives, how many in that batch and who gets allocation at that point. My 8 yo daughter can do that math.

Shame Telstra, I can’t wait to leave and go elsewhere. I’ll never come back, and I usually never say never.

My partner went into the telstra shop today to explain that his modem was faulty, After waiting for sometime he was told to ring a number and explain the problem. The problem with this is he is well into his 80s and has no idea about technology. Once you could go into the shop be handed a modem and go home with it and still have to work out how to install it. Custom service is non exsisant this is why I change over to another carrier years ago. He is now without internet for how long who knows. And when he rings he will probably get someone in an overseas call centre and not be able to understand what they are telling him to do

Would give it negative stars if I could. Pathetic can’t even do what it’s designed to do.

help line and contacting via phone is PURE hell.
take valium and have a bottle of tequila handy for frequent shots.

Disconnected our internet service for no reason, then had to be put on a more expensive package and still without a connection 2 days later. When phoning support they pretty much said tough luck it’s connected when it’s connected.

Horrendous service especially as we’re now paying extra through our phone packages to connect everything in our house daily.

Would advise to go with another provider as I am.

every hour my internet goes out for 30s-5m and it is ruining my life

Could not make payment met dead ends no where to go.had to abandon effort,terrible time wasters.punitive hard to understand the numerous plans.One hour wait at the shop,extremely frustrating

The Reality Behind the Advertised Promises
When it comes to mobile networks in Australia, Telstra has long been a dominant player, widely advertising its 4G and 5G networks as the pinnacle of speed, reliability, and technological innovation. Their marketing materials boast about seamless coverage, lightning-fast downloads, and the promise of next-generation connectivity. However, for many users, the reality of using Telstra’s network often falls short of these bold claims.Everywhere you look—TV, billboards, online ads—Telstra positions itself as the leading network provider, promising unparalleled coverage and performance. According to their advertisements, both 4G and 5G networks are meant to keep Australians connected, whether in major cities or far-flung rural areas. The expectation is simple: reliable, high-speed connectivity whenever and wherever you need it.
This discrepancy between advertising and actual experience is not just anecdotal; it is echoed by a growing chorus of critical reviews, online forums, and independent network assessments. While Telstra’s splashy branding might suggest a flawless mobile experience, the day-to-day reality for many users paints a far less impressive picture. Coverage maps, often highlighted in promotional material, show vast swathes of supposed high-speed connectivity. In practice, however, these maps seem aspirational rather than accurate, with significant gaps lurking even in metropolitan centres.
Unfortunately, my experience, alongside reports from many other customers, tells a different story. Despite living in an urban area well within Telstra’s supposed “full coverage” zones, frequent disruptions and outages are all too common. Calls drop unexpectedly, internet speeds fluctuate wildly, and at times, the service is completely unavailable for extended periods. Lack of Meaningful Network Upgrades
Another glaring issue is the absence of visible upgrades or improvements to Telstra’s infrastructure. While the company continues to advertise the “cutting edge” nature of its network, in reality, many areas see little to no advancement. There are no significant updates or rollouts of newer technologies in regions that have been struggling with poor connectivity for years.
Despite the rise of 5G and the constant hype around its transformative potential, Telstra’s actual 5G performance often fails to distinguish itself from 4G, let alone deliver on the revolutionary speeds and reliability suggested in commercials and press releases. Users expecting a dramatic improvement after switching to a 5G-compatible device are often left disappointed.

International roaming service sucks. You pay for coverage in Italy and it doesn't deliver. Missed important calls and no notification, nothing.

I’ve had no internet coverage in my house or street for the past year and half. They lie and close the cases without resolving it. Will report it to ombudsman (TIO) over the next few weeks. How are they allowed to operate in Australia? Who is holding Telstra accountable for such poor customer service? They say that I need to clear the cookies on my phone when they closed the case, even though one of the other reps admitted that the towers are jammed due tooo many customers in the area. Why continually lie?