Telstra Reviews 2,826

This company is the worst phone provider when it comes to service. This week my plan was cancelled due to 2 missed payments that they didn’t even notify me about.
They then agreed to reinstate me over the phone, charged my monthly amount, and then told they would call me back a couple days later to confirm.
I was called and transferred to the finance team, when I answered all I heard was an Indian lady yelling at a customer in the background of the call. The person I was speaking to asked me if I was there, then after I said yes, she hung up.
Then I call again waiting on the line for 30 minutes, just to be told they can’t reinstate my plan and that I have to pay the remainder of my plan without service. They then asked if I wanted to start a new plan.
From telling me I could get my plan going, to charging me a monthly amount, to being re-contacted then hung up on, to being told that actually no, we can’t help you.
I’m not even mad that they can’t reactivate the plan, I missed the payments (fair enough) but the way they messed me around has really annoyed me. Bottom tier service, terrible systems, incompetent staff.
0/10 rating

Telstra service slow network is inconsistent and customer support is slow to get help.

Very bad connection issues, constant drop offs

My internet drops out everyday, the technician was supposed to come and inspect it and was cancelled every single time and I am told the matter has been resolved when it hasn't, I had no internet the whole weekend. I am currently looking at other options because this has gone on for 12 months.

Charging top dollar but their service sucks it’s been over 3 years same thing no reception if I’m at home must have the wifi otherwise there’s not internet at all
How can government doesn’t investigate this company
Just waiting for my contract to finish Ana never again with Telstra

Stay away from Telstra

Avoid this company. Just don't do it to yourself!

When I click a link straight from an email they have sent me, it doesn’t recognise my login. I then proceed to login with two factor authentication and I have a new phone number. I cannot change that number unless I go in store. But they have since closed my local store for no apparent reason and now the closet store is an hour away.
For a company that I pay $40 every 28 days for, they most certainly cannot get the tech support right. A real rip off.

God is this network so slow I could run a marathon before something loads. And customer service just gives another problem to bounce between. Don't go with Telstra, save yourself money and sanity

Totally useless!!! Needed my 5g modem replaced. Took 3 phone calls and over 2hrs of calls to get it replaced. Didn't return my call as they said they would so had to call back after waiting 11 days. A total disgrace to our country. Have had to go thru the ID process over 7 times!! Wish I had never gone with Telstra - the CEO should be fired.

Required support for my service for the last 4 days now. Since the begging of this issue i have had the same level of service every time i have attempted to contact them which is absolutely terrible. No help what so ever. I strongly recommend giving a different telco a go as Telstra is over priced with terrible customer service. I was a Telstra advocate for the last 10 - 15 Years, I’m safe to say i wont re-sign with Telstra any time soon from the level of customer service i have received.

0 stars if I could. Telstra have been billing my elderly neighbour for years for an $80 a month plan with 180GB when they only ever use average of 16GB, stating that was the best plan for them or convincing them that it was better value as the $70 a month plan has only 50GB. When I supported them to sign up to TPG for $17.50 a month for 6months before a $35 plan takes over with 50GB Telstra made it so difficult to locate their customer ID number as this was the last step to activate their new TPG account. Endless emails, phone calls, and text message for "security codes" and "sorry it's confidential information" and "I am not authorised to give you that" Telstra staff sent it anyway in an email after they had probably had enough entertainment. So it wasn't that hard or confidential after all! Shame on you Telstra.

Telstra shop staff couldn't process cancellation of service:
Went to the Telstra shop to cancel a service. They told me to messace the online team via the app. They couldn't tell me whether I needed to return the modem.

A year of continual outages, refusing to send technicians, when technicians do come they don’t fix anything. The latest update is “there’s an issue in your area, it will be resolved 1/12/2025” that’s 8 days away.

our company had to move to a new location and wish to stay with Telstra as we did for last 28 years. As a result of internet being slow and no land line phone, we try to contact Telstra for more than 1.5 month , problem still not being fixed. Telstra keep trying blaming other party but themself. Technician made arrangement for site visit but not showing up (twice)without excuses, changing schedule without informing customer so I don't have to waste my time for waiting at premises, but when I raise my voice , the agent said : " sorry, I can't help in this case". BIG BIG frustration . Should I change to an other provider!?

good speeds but subscriptions fee is higher.

I live in Ellenbrook, Perth.
I never have a reliable connection on my phone, cannot make phone calls in my home, and the wifi internet is always running at lower speed than im paying for.
I do not recommend Telstra to any person.
Telstra needs to be made responsible for their poor services.

Was on online support for over an hour. The operator refused to assist with my issue and also refused to transfer me to someone else.

I would give zero stars if it was possible. All I wanted to do was save my friends number while he cannot access his account. I went to three different stores and even called Telstra, and no one could help provide me a process where either I pay my friends prepaid account so he can keep it as long as I make payments or they suggested I buy a second number and wait for his one to expire to transfer it. Today I went to Highpoint store, and the manager refused to transfer my friends number to me which has now been cancelled. Citing what if I am doing fraud? Noone gave an alternative nor did they ask for my details or a report from lawyers. Zero service and zero process in place. What happened to common sense and basic human decency? What a joke Telstra has become

Terrible service. Avoid it. Trying to activate a SIM card for 15 days. I am about to leave Australia without seeing able to use the SIM card.
Looks like they are making fun of their clients.

Terrible service.
Over 3 phone calls I spent 5 hours on the phone to them and the issue still isn’t resolved.
The technician was booked to come Monday morning and didn’t show up and no phone calls today he wasn’t coming tried to re book and the person on the phone wanted to start the trouble shooting from the start all over again.