Temptation Gifts Reviews 

889
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, including popular brands and unique gifts, available at very competitive and reasonable prices. Many people highlight the excellent service received, from easy ordering processes to efficient dispatch. Reviewers frequently commend the fast delivery, noting that items arrive promptly and are often beautifully and carefully packaged, contributing to a smooth and reliable purchasing experience. However, some customers also noted issues with orders, specifically mentioning receiving damaged items or having products go missing, which sometimes led to dissatisfaction with the resolution process.

What people talk about most

Product

Customers had positive experiences with products, finding a wide selection of items at reasonable and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the efficiency and... See more

Order

People report positive experiences with order, often praising the ease of ordering and prompt delivery, with... See more

Service

Reviewers mention positive feedback about service, with many consistently praising the excellent and... See more

Price

Customers consistently note positive experiences with price, finding items at reasonable and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered from Temptations a few times now and absolutely love Wrendale gifts, diaries and soft toys I’ve recently ordered the plush Robin and he/she arrived very quickly,beautifully wrapped... See more

Rated 5 out of 5 stars

I ordered a Paddington Bear and some English tea to take to family in Japan. Really reasonable prices, arrived quickly and well packaged. I’d never come across Temptation Gifts before but I’ll save t... See more

Rated 5 out of 5 stars

I have purchased from here a few times with no issues. This last order I received yesterday, unfortunately, had 2 broken Christmas decorations. I contacted customer service with 2 photos and they agr... See more

Rated 5 out of 5 stars

I ordered a diary as a gift for myself. It’s Kate Spade 2026 diary and it was over £40 cheaper here than on Amazon. Also the Amazon one wasn’t due to be delivered until late January 2026. I o... See more


Company details

  1. Gift Shop

Written by the company

Temptation Gifts Ltd has been in business since Mothers' Day 1983 and we've been trading online since July 2000. We now have six large high street stores and two busy websites. We are FIVE times winners of the title UK Online Gift Retailer of the Year.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

889 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(889)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely incredible customer service

Absolutely incredible customer service. Went above and beyond what I would have expected. They really do believe in making a customer number one priority. Can’t thank them enough for their help. Would definitely recommend and will be using again!

January 27, 2022
Unprompted review
Rated 5 out of 5 stars

All Ways Excellent

All ways excellent. Great products so many to chose from. Very pleased with my purchases and delivery experience.

December 24, 2021
Unprompted review
Rated 5 out of 5 stars

Wonderful Website

I Love Temptations Gifts I have been able to purchase some beautiful Wrendale Design mugs and gifts from Australia on their website and send to my family in UK .Items always arrive on time and safely packaged . Very Happy 😊

December 6, 2021
Unprompted review
Rated 5 out of 5 stars

Hear warming gifts

Hear warming, artful and cute gifts for friends, family and, well, myself 😀
I treated my friends and myself with four mugs delivered in perfect condition in record time of 8 days from UK to Australia.
We love the mugs 😍

November 6, 2021
Unprompted review
Rated 5 out of 5 stars

Have ordered from Temptation gifts a…

Have ordered from Temptation gifts a good few times now and have always received the best experience and products, had 1 issue with a very recent order with some items I received being damaged, I put the fault on Dpd as it has happened before with them. I spoke to customer service through temptation gifts and not even 12 hours later they’ve sent replacements on express delivery! Absolutely incredible, quick customer service from these guys I couldn’t ever fault them, a company who truly put their customers first! Will be ordering from them again 😊

August 26, 2021
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam, i ordered led hexagon panels and it showed 3 panels in each pack, i ordered 3 packs and got three of everything but only 1 led panel.

July 26, 2021
Unprompted review
Rated 1 out of 5 stars

Bad customer handling experience

I received mugs - VERY different in colour from the pictures. Furthermore mugs of same type are VERY different in colour when compared side by side. Quality assurance must have lacked. Complaint was rejected as 'natural variations'. Extremely poor experience and customer handling.

July 19, 2021
Unprompted review
Temptation Gifts logo

Reply from Temptation Gifts

Hello Sussi, thank you for your review, after seeking further advice, i have emailed you today with the information received from Dunoon regarding the strawberry and raspberry design red coloured mugs in question,and we have on this occasion now refunded you for two of the mugs that are considered to fall outside than the colour tolerances that Dunoon allow for red pigments in the designs . The information advises that "there are 2 main possible variables with strong reds. Firstly the colour may vary slightly on the screen printing process of the lithograph, so different vintages may be slightly weaker/slightly darker than standard. The viscosity of the print colour, and the print machine set-up will have a bearing on this. Secondly, bright red colours are more unstable from a kiln firing point of view. This isn’t just our product, any supplier will face the same issue. It’s down to the chemistry within the red pigment and sensitivity to temperature and kiln atmosphere."
"We check every batch against our approved standard and we apply a certain amount of tolerance for shade. If one vintage is slightly weak, and another slightly dark to standard and they’re used together, the difference could be noticeable."
Kind regards, Rebecca @ customer service

Rated 5 out of 5 stars

Great Customer Service

I had a problem with an item I bought and contacted Customer Service. They responded really quickly and in addition to resolving my issue they also pointed me in the right direction for ongoing product care.
Altogether a rather pleasant customer service experience - Thank you!

July 14, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I bought four Dunoon mugs and despite being well packaged one of them somehow arrived broken. I dropped them an email and an hour later a replacement was being processed as a replacement. No quibble.

June 16, 2021
Unprompted review
Rated 5 out of 5 stars

Great prices and gift selection!

I recently ordered some gifts off of the website. They came quickly and were exactly what I ordered. The sale prices of the products were a bonus too! Would definitely recommend this company.

March 9, 2021
Unprompted review
Rated 5 out of 5 stars

Birthday cards

I have purchased cards from this web sight and the service is just brilliant. And the product too. Thank you so much for being so reliable.

March 4, 2021
Unprompted review
Rated 5 out of 5 stars

Good

Found some cute stuffs and it was delivered quick and well packed. Likely to reorder in the future.

February 10, 2021
Unprompted review
Rated 5 out of 5 stars

First time buying, super service…

I recently purchased Orla Kiely products and was happy with the speed of delivery considering the current situation, everything was well packaged, and I also contacted customer services and my experience was brilliant, they were super helpful, polite and professional. I cannot fault them and would definitely buy again from them. I did come to the reviews first for the site and read a few of the negative experiences, however I decided to go ahead and order my products and I was not disappointed at all, I think everyone has different experiences and I would recommend just going ahead and purchase what you want and make your own mind up, after all you wouldn't be reading the reviews if you were not considering buying. I would highly recommend taking the risk and bearing in mind we are all in a current lockdown situation so limitations are inevitable, with covid it has impacted a lot of businesses and even the postal service is affected, I myself took standard delivery and got my parcels in 4 days. Just be mindful some things are out of our control at the moment.

January 30, 2021
Unprompted review

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