Everyone I spoke to at TDS during a really stressful dispute with my ex landlord was really helpful, supportive and kind. They were very fair. Their staff are fantastic and they answer the phone qui... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was lucky this morning after calling TDS Ireland spoke to a lovely lady and then straight away called TDS England and Wales and unfortunately didn’t get anywhere …. But Andrew Keegans was exceptiona... See more
Company replied
I spoke to Bradley who was very polite, knowledgeable. He spoke plain English and explained to me calmly and very professionally how I could resolve the issue I had with my deposit ( as a new landlo... See more
Company replied
Shiran answered promptly and was very friendly and helpful. She resolved my issue immediately over the phone which was appreciated. Also followed it up with an confirmation by email. The website is... See more
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Company details
Written by the company
The Tenancy Deposit Scheme (TDS) is the only not-for-profit, Government-approved tenancy deposit protection scheme in England and Wales, operated by The Dispute Service Ltd. Trusted by landlords, agents, and tenants, TDS offers both a FREE Custodial tenancy deposit protection scheme and an Insurance-backed scheme, ensuring deposits are safeguarded. Should a dispute arise at the end of a tenancy, our free alternative dispute resolution service provides a fair and impartial solution. With a commitment to transparency, efficiency, and excellent customer service, we make deposit protection simple and stress-free.
Contact info
West Wing, First Floor, The Maylands Building, 200 Maylands Avenue, HP2 7TG, Hemel Hempstead, United Kingdom
- 0300 037 1000
- deposits@tenancydepositscheme.com
- www.tenancydepositscheme.com
4.2
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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I was attended to adequately
April 27, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave your feedback.
We are pleased to hear that your enquiry was dealt with appropriately and that you received the assistance you required.
Easy to set up and transfer a deposit…
Easy to set up and transfer a deposit from letting agent account. Lovely follow up call from Rae to check in and make sure I had everything I needed as well as telling me about other useful products and services that may be helpful to me. Many thanks
April 21, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review.
We are delighted to hear that you found it easy to set up and transfer the deposit from your letting agent account, and that Rae’s follow-up call provided the additional support and reassurance you needed.
It is wonderful to know that Rae took the time to check that you had everything required and to highlight other products and services that may be of benefit to you.
Safe Deposit Scotland
I called Safe Deposit Scotland today and spoke to Bradley who was very helpful and helped me resolve an issue efficiently
Thanks again Bradley
Much appreciated
Alison
April 27, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review.
We are delighted to hear that Bradley was able to assist you so helpfully and resolve your issue efficiently.
Thank you very much indeed for your…
Thank you very much indeed for your great cooperation. And also i would like to express my especial thank to Mr Ali.
April 2, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review.
We are delighted to hear that you were pleased with the cooperation and support you received, and we are especially pleased to know that Ali was able to make such a positive impression through his assistance.
Thanks Elly! You are legend!
I had an incredibly positive experience with the Tenancy Deposit Scheme (TDS) recently, all thanks to a staff member, Elly!
Navigating the dispute application process can be quite stressful and confusing, but Elly was exceptionally polite and patient from start to finish. She took the time to explain the entire procedure and the methods involved clearly, ensuring I understood every step.
What impressed me most was her efficiency. I was having some technical difficulties with the online application, and Elly managed to figure out exactly what the issue was almost instantly. Her dedication and prompt replies made the whole process much smoother than I expected.
It is rare to receive such high-quality customer service. Thank you, Elly, for your hard work and for going the extra mile to help me. Highly recommended!
April 24, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback.
We fully appreciate that navigating the dispute application process can feel stressful and, at times, confusing, so it is great to hear that Elly was able to provide such patient, polite, and reassuring support from start to finish.
It is excellent to know that she took the time to explain each stage of the process clearly, ensuring that you felt informed and confident throughout, and that she was able to identify and resolve your technical difficulties so quickly.
We are truly delighted to hear that Elly’s dedication and commitment helped make the experience far smoother than expected.
This whole process I find very…
This whole process I find very stressful so having the lady from TDS help me was amazing. She was patient and understanding. Thank you
April 24, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your experience.
We appreciate that this process can feel stressful, so it is particularly encouraging to hear that our colleague was able to provide the patience, understanding, and support you needed during this time.
Generally takes time but acts fairly
April 24, 2026
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We appreciate that the ADR process can take time, as each case must progress through a number of stages to ensure that all information is carefully reviewed and considered.
We are pleased to hear that you found our approach to be fair.
I had a communication problem &…
I had a communication problem & Oluwatosin solved it, in no time & I could relax & carry on with my life. Many thanks
April 23, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback.
We are sorry to hear that you experienced a communication problem, but we are delighted that Oluwatosin was able to resolve the issue so promptly and provide the reassurance you needed to carry on with peace of mind.
Excellent service
Big thanks to Andy K for a stellar service and efficient help with my queries
April 23, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are thrilled to hear that Andy's support made a positive difference to your experience.
Easy to work through the questions and…
Easy to work through the questions and a very quick final response
Many Thanks
April 24, 2026
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are pleased to hear that you found the questions straightforward to work through and that the final response was provided quickly.
We always aim to make the process as clear and efficient as possible, so it is great to know this was reflected in your experience.
Thank you so much Ali
Thank you so much Ali , Ali was so great on the call and helped me with everything . Thank you
April 24, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are delighted to hear that Ali assisted you effectively!
SafeDeposits Scotland Staff Shout-Out
We recently approached SafeDeposits Scotland regarding the making of changes to the landlord and agent data viewable within our respective accounts. Although it was not as straightforward to make these changes as we would perhaps have wished (a number of telephone conversations were required before everything was sorted), Sanaa was very patient and resolute throughout. (When she promised a ‘call back’, this actually did happen!)
April 23, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback.
We appreciate your patience while the changes to the landlord and agent account information were being processed. Your comments are extremely valuable in helping us identify where improvements can be made to make these requests smoother in the future.
We are, however, delighted to hear that Sanaa was able to provide patient, determined, and reliable support throughout and that her commitment to following matters through made a positive difference to your experience.
polite and helpful
Charlie was very polite and helpful with the problem i had.
April 24, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are so pleased to hear that Charlie assisted with the issue.
Sanaa was helpful
Sanaa was helpful, she listened and responded to my queries in a politemanner. Much appreciated.
April 24, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are delighted to hear that Sanaa assisted with your queries effectively.
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are delighted to hear that you have had a positive experience with our team at TDS!
their guidance was clear.
April 24, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave a review. We are pleased to hear that you found our guidance clear.
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your experience. We are pleased to hear that you found our communication clear.
The refund online is too hard for…
The refund online is too hard for elderly like myself..The website doesnt show the password you are putting in and I cant get it right. They maje it hard to get your money back
April 24, 2026
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are sorry to hear that you found the online refund process difficult.
We understand that some features, such as password entry, can be frustrating.
If you need assistance, our team is always happy to help guide you through the process and ensure everything is completed smoothly.
Good conversation
Good conversation. Very to the point with everything covered. Polite
April 24, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are pleased to hear that you found our communication clear, polite, and to the point.
we have had no information about was…
we have had no information about was happened to the deposit, which we had asked to be returned to ourselves as the house had been left full of rubbish and filthy, so far it has cost over £5000 in work to get it right. We would never let a house again or use the deposit scheme ever again.
April 23, 2026
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback.
We can see that in this case, the landlord withdrew consent to use our ADR process. When this happens, we issue an email advising that there is a three-month period to initiate court action.
As we have not received any correspondence or evidence to confirm that court action was taken within this timeframe by yourself, the deposit would have been released to the other party in line with our scheme rules.
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