Long over due back order for 2097 filters

Miracle Pope was excellent to deal with. She provided a timely and competitive quote for the tool box we were looking for. Shipping was handled reasonably well given the delays caused by Covid-19

Always Excellent service from Dawn in Mississauga

Products arrived as expected... Fast.

Would have given 5 stars but recently there was an order that was not entered into Tenaquip's system until we followed up with an ETA.
Also, delivery of products seem to be taking more time and the carrier that is used (Dicom), frequently does not deliver the full shipment. eg, if 2 packages, only 1 is delivered, then the other a day or two later.

Worlds best after sale customer service
Do not expect any help with returning an item that you buy off of them . Ordered a product from them opened the box and saw a broken part inside that rendered the product un use-able. 14 emails and 2 phone calls later and still no help whatsoever. . Finally they shipped me a replacement and when I opened the box found half of the parts were missing they told me to package it up and drive to a Dicom shipping office and arrange to ship it back to them. They then sent me a third product that was complete

Hi,I did a special order the first order no problem
but the decide to make a second order with out
contacting I try to be reimburse they never wanted

I am extremely satisfied with service I received from this company. I received a conformation on my order however on the conformation it did not indicate an eta on the delivery so I called and spoke to a Mr. Anthony Tran. He told me he would look into it and call me back. The following day I received both an email and call and talked with Mr. Tran who informed me that the item would not arrive until September. Mr. Tran took it upon himself to investigate another option that would better my delivery, explaining to me by cancelling the order and reordering he could have the item shipped from another location which would improve me eta substantuly. One day later Mr. Tran emailed me to let me know that my order has been shipped.
Thank you to Mr. Tran for all the care you took to assist me with this matter.
I would definitely order from this company again.

very good. ...

Very efficient staff to send quote fast with good pricing and next day delivery for goods in stock.

quick service and exactly as ordered always

Great customer service, quick shipping and I got a great deal! Thanks again for all of your help Tanis!

Calvin was extremely friendly and very helpful in assisting me get the products I needed.

Generally, we have had great service from Tanis, Sharla and Eva. They have been very helpful and always willing to assist in any way they can. However, it appears that due to their inability to see communications with us by the others, an order that was to be cancelled - not shipped because we received part 1 of a 2 part order of the same product and found it was not what we expected despite us buying it before. For some reason it was way thicker and therefore unusable. This was communicated a number of times and as such we were under the impression that the order was held pending our confirmation from 3M as to why it was wrong and what exactly we should order instead. The request was referred to their engineering department and we are still unsure of what product we should order to get the same thickness we had obtained in the past from 3M. Unexpectedly, we received notice of the shipment late on Friday 22 May after working hours. We tried to stop it on Monday but it was too late. It has just arrived today. We have no use for either the first or the second shipment. We are told that we can return the first shipment but not the second despite our communication explaining the product was unsuitable and not to process the order. We would advise what the new order will be when we had confirmation from 3M as to what we should order.We understand mistakes happen, we are all human and we are happy to pay the double shipping costs to get the products returned as our contribution to the problem. But we find it unacceptable that after we explain the product is not usable long before it is shipped, that it is still shipped and been told the product is nonreturnable! Tenaquip needs to step up to the plate on this one and make it right.
UPDATE: June 10,2020- We have discussed the issues and resolved the differences. An agreed solution is in progress. Thanks to all who were involved.

Frederik Menard was absolutely lovely.
Very helpful & got back to me in a timely manner.

Linda Wittenberg was also very helpful.

Maybe because there's a pandemic, it takes more than 2 months to confirm my order. I haven't received it yet. My order was 6 bottles of alcohol, I placed it on March 13, 2020.