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Tender Sleep Furniture Reviews 

3,518
•
TrustScore 4.5 out of 5

4.4

Furniture Maker
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Review summary

Created with AI, based on recent reviews

Evaluating 1,337 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that many items arrive the very same day they are ordered. Reviewers also genuinely appreciate the helpful delivery drivers who keep communication open and carefully bring the items directly inside. Consumers consistently find the beds to be very comfortable, sturdily constructed, and offered at a surprisingly reasonable price. However, some customers also noted frustrating issues with severely delayed deliveries arriving late at night. A few other people also felt that installation instructions were unclear, or that essential assembly parts were missing from their packages.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting prompt and often same-day or next-day... See more

Product

Customers had positive experiences with product, noting that items are comfortable, well made, and offer... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the beds are well-made,... See more

Service

Reviewers mention positive feedback about service, highlighting efficient delivery and polite staff.... See more

Order

Clients share positive opinions on order experiences, highlighting that placing items online is simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely first class service from Muhammad What a credit to the company. Helped throughout the whole process. Brilliant advice and service. Will definitely order with him again. Thank you as... See more

Rated 5 out of 5 stars

We placed an order after 17.00 on a Sunday and it was delivered on bank Holiday Monday. Customer services were helpful The delivery guys were really good Well impressed with the service.... See more

Rated 5 out of 5 stars

Overall the experience went well from ordering to being delivered. The contact from the company was very good and clear. They kept in contact about the date and time of delivery. The delivery driver w... See more

Rated 5 out of 5 stars

Once ordered had a quick response and kept in contact when order was dispatched. The guys who delivered was brilliant and kept me updated on the time of arrival. The bed is comfy sturdy and spacious f... See more

Company details

  1. Furniture Maker
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Furniture Manufacturer
  5. Sofa Store

About Tender Sleep Furniture

Written by the company

Tender Sleep Furniture Tender Sleep Beds Tender Sleep Sofas Tender Sleep Wardrobes Tender Sleep Mattresses Tender Sleep Clearance Sale

Tender Sleep has been furnishing your life since 2008. We are well known for high-quality furniture products, which range from opulent beds, luxurious sofas, comfortable mattresses and exquisite wardrobes. Our products blend into, complement and enhance your home and office décor.

Since we started, our mission has always been to provide our customers with the highest quality products. Top-notch customer service, while maintaining a completely competitive price. Our dedicated team works closely with manufacturers and industry professionals to ensure high-quality furniture products you can rely upon.

We have two warehouses, one is located in Wakefield and the other is in London. Furthermore, we provide same and next day delivery and sometimes customers get their order before the scheduled date.

Team Dedication

We approach each client with a total dedication to excellence, which is reflected by each member of our team. Our experts carefully evaluate every potential client through a method developed and tested over the years. We have never compromised on the quality and variety of our products. We keep a variety of designs and furniture in stock so that you can design your home the way you like.

Customer Satisfaction

Our TrustPilot score clearly reflects what we have to offer. We have learned that customer satisfaction can be summed up in three words: consistency, consistency and consistency. Our dedicated customer support team responds to each query for our customers 24/7. We would like to take this opportunity to thank all the customers. You truly are remarkable. We hope to bring affordable and value for money home decor.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(3,518)

1,298 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Recommended 100%

I was let down with a company leaving me no bed, I made a order at 1pm, delivered 7pm same day, of a weekend bed,mattress, headboard great service, updated with text and phones about how long till near my house, great quality item, great price, all brand new items,

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Fast delivery, clear communication, and the quality exceeded my expectations. Assembly was quick and straightforward, and the frame feels extremely sturdy with zero noise. Would definitely buy from them again!

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Driver informed us that he would…

Driver informed us that he would deliver bed at around 6pm or 8 pm then called to say that he was running late didn’t get delivered until 10pm driver apologies for late delivery but delivery was fine think they might need to hire some more drivers but other than that everything was fine

August 6, 2026
Rated 1 out of 5 stars

Horrible horrible service

Horrible horrible service. Didnt deliver in time, parts missing, i paid assembly fee and they didnt assemble. I kept chasing and after 23:00 at night someone came and just dropped the bed at my property. I struggled to get in hold of them. They said you can assemble it yourself and sent videos how to do it. Took money off me and never responded. Horrible people. Horrible team. Dont buy their cheap products!

August 5, 2026
Rated 5 out of 5 stars

Pleasantly surprised by high quality

Needed a bed urgently and after checking reviews on line thought I would give this company a chance.
Was pleasantly surprised with the quality. The mattress is AMAZING!!! Something you would expect to pay £1000's for at a fraction of the price. And the process from ordering to delivery was less than 24hrs, which is extremely exceptional service. Would definitely recommend to anyone.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient

Very efficient , polite and accurate fast delivery and extremely polite delivery driver . Excellent value and would highly recommend. Im very happy

August 6, 2026
Unprompted review
Rated 1 out of 5 stars

Stolen my money. Fraudsters.

They have not delivered my bed, ordered 5 weeks ago, neither have they refunded me my money.
This lot are a sham. Tried to deliver my bed at 2200, 2400 and 0200, time slipping continuously until I said enough was enough.
Driver returned the goods and they still could not offer me a decent timeslot for redelivery so I cancelled the order.
They took the money instantly but five weeks later, multiple WhatsApps later and several emails later these fraudsters have not returned my money - £179.
Avoid them like the plague.
I have had to open a sch75 fraud claim with my cc provider.

July 19, 2026
Unprompted review
Rated 1 out of 5 stars

Awful customer service

Worst customer service I've had. Was expecting the bed to be delivered Monday. Heard nothing and my messages were ignored. Messaged again on Tuesday and was given a "lemme check" but nothing after so I sent a chase message. After this I was told to be patient and the delivery team would give me a time slot. Still nothing. I'm not sure what they were "checking" as I was given no update. All Customer Service is through WhatsApp and every time I called no one answered.
Bed arrived Wednesday, The delivery guy was nice. The bed however had no indictayion of where the headboards go, and haven't been able to find the holes to fit this.

August 5, 2026

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