Tenminutewill Reviews 

167
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the digital process is extremely fast, efficient, and wonderfully straightforward, making it very simple to create, manage, or update important legal documents. Many consumers also appreciate the affordable pricing structures and the exceptionally helpful guidance provided throughout the entire procedure from start to finish. Some reviewers were not happy with certain aspects of the platform, specifically noting frustrating issues regarding unexpected costs and website clarity. A few users felt that some navigation steps could be noticeably more intuitive and that certain amendment policies were unfortunately unclear during use.

What people talk about most

User experience

Consumers find user experience to be positive, highlighting an easy, straightforward, and quick process with... See more

Service

Reviewers express great satisfaction and appreciation for the fast, simple, and professional service... See more

Price

Users describe positive interactions with price, frequently highlighting affordable costs, competitive rates,... See more

Response time

People report positive experiences with response time, noting that feedback is provided almost instantly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used tenminutewills for a few years and have had a great experience with them, they give me advice from their solicitors if anything is not right in a instance and can print off within there... See more

Rated 5 out of 5 stars

A really fast and efficient service. Really good value and I am very impressed. You need to think carefully about some of their questions, which is a good thing. We had human feedback almost ins... See more

Rated 5 out of 5 stars

Very easy to make a will & it asks questions to help you make decisions of how you would like to leave your estate. Also after you have made it it is checked by their legal dept to ensure it is legal... See more

Rated 5 out of 5 stars

My experience was so stress free, because the company made it all so easy. They were helpful, professional and affordable. I now have pease of mind writing my Will, which I had put off for so long bec... See more


Company details

Written by the company

Need to make a Will? Been putting it off? Make your Will online in just a few minutes with TenMinuteWill, then download print & sign. Hundreds of thousands of satisfied Customers since 2002.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

167 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(167)

60 reviews in the last 12 months

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Rated 3 out of 5 stars

Think of protecting your assets

When we thought of writing a will we were not prepared to think further into our lives. However it brought up a lot of issues. I am not sure if we missed or was not in the will but a matter of what happens to all assets when all the family die. Or are in captivated. Not clear where that would be addressed. Maybe there should be an additional drop down for that.
Power of attorney maybe should be also be offered as a part and parcel to the will.

January 10, 2025
Tenminutewill logo

Reply from Tenminutewill

Thank you for your feedback. We will try to answer your concerns.

If everyone you have listed as a beneficiary in your Will dies, then the ‘Laws of Intestacy’ (available via the ‘What if I have no Will?’ menu item at our website) come into effect.

If your entire family (including brothers, sisters, grandparents, uncle & aunts) AND the beneficiaries and ‘substitutes’ you name in your Will all die then your estate could end up going to the Crown (in effect, the taxman).

To enable you to ensure that this never happens, in the ‘estate’ section of our questionnaire you are able to specify up to TEN ‘levels’ of beneficiaries to inherit if the beneficiaries you have specified up to that point all die. Nobody has ever specified more than 6 ‘levels, so 10 ought to be enough!

Regarding ‘Power of Attorney’, at the end of the ‘Will’ section of the questionnaire EVERYONE is presented the option of also adding a Lasting Power of Attorney. If you missed that, you can still login and select the option offered to add a Lasting Power of Attorney.

Note that a Lasting Power of Attorney is a completely separate document from a Will.

If you have any further concerns or queries then please use the ‘Contact’ form at our website and we’ll be happy to help.

Rated 5 out of 5 stars

So easy

I have been putting off making a will for so long - never thought it would be so easy and inexpensive.

January 16, 2025
Rated 5 out of 5 stars

Change to existing will

We have used this service before so we were just updating our wills and it couldn’t have been simpler or quicker. Really easy and clear instructions with plenty of opportunity to amend anything we needed to. I really don’t know why we kept putting it off but it really did only take ten minutes.

January 7, 2025
Rated 5 out of 5 stars

Recommended

Cheap for basic Will (without binding, LPA or storage). Flexible options allow Will to be tailored to requirements using low-jargon tick lists. Quick & helpful response to query. Much easier than iterations using a solicitor.

November 10, 2024
Rated 1 out of 5 stars

Dreadful company

Firstly I made a will in 2014, I tried to call and there is a number but you cannot get through to them.... impossible.... I would not recommend this company at all.
Had a reply as you can see below, not happy with this company, how about speaking with a human!! this would help, instead we get a robot or some plank reading from a script as most do these days.... I cancelled because I cannot speak to anyone, why have a phone number? no one can get through to you.
The will was fine for 10 years untill I tried to amend online, there is no log in anywhere hence canelling with you.
Your awful customer service is no longer required as you are dreadful to deal with....
Avoid this company.

November 5, 2024
Unprompted review
Tenminutewill logo

Reply from Tenminutewill

Thank you for taking the time to give us your feedback.

We are sorry to hear that you were disappointed in your most recent dealing with us. We have investigated the matter and it would appear that you contacted us via our online messaging system on 05-11-2024 at 12:49 – i.e. before you posted your review. The sequence of the conversation was as follows:

05-11-2024 at 12:49: You asked us to cancel your Will.

05-11-2024 at 12:49: One of our professionally qualified Customer Support staff responded and explained that to cancel a Will you must destroy all signed & witnessed copies of it. We asked if you wished us to delete your account.

05-11-2024 at 13:07: You responded in the affirmative, and said that you could not login.

05-11-2024 at 13:11: We confirmed that your account had been deleted and enquired as to the problem you were encountering when trying to login.

We received no further response.

From reading your review, it would appear that you were unable to locate the ‘Returning Customers Login’ button prominently located in the top menu bar of every page of our website. It is unfortunate that you did not point this out to us, as we could easily have told you where to find it.

We invite you to read the numerous reviews here on our ‘Trustpilot’ page from satisfied Customers who have logged in and successfully made updates to their Wills.

If you'd like us to look into the possibility of restoring your account so that you can do likewise, please get in touch by responding to the above-detailed conversation, and we'll see what we can do.

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