I have used tenminutewills for a few years and have had a great experience with them, they give me advice from their solicitors if anything is not right in a instance and can print off within there... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A really fast and efficient service. Really good value and I am very impressed. You need to think carefully about some of their questions, which is a good thing. We had human feedback almost ins... See more
Very easy to make a will & it asks questions to help you make decisions of how you would like to leave your estate. Also after you have made it it is checked by their legal dept to ensure it is legal... See more
My experience was so stress free, because the company made it all so easy. They were helpful, professional and affordable. I now have pease of mind writing my Will, which I had put off for so long bec... See more
Company details
Written by the company
Need to make a Will? Been putting it off? Make your Will online in just a few minutes with TenMinuteWill, then download print & sign. Hundreds of thousands of satisfied Customers since 2002.
Contact info
France
- www.tenminutewill.co.uk
4.6
Excellent
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Think of protecting your assets
When we thought of writing a will we were not prepared to think further into our lives. However it brought up a lot of issues. I am not sure if we missed or was not in the will but a matter of what happens to all assets when all the family die. Or are in captivated. Not clear where that would be addressed. Maybe there should be an additional drop down for that.
Power of attorney maybe should be also be offered as a part and parcel to the will.
January 10, 2025
Reply from Tenminutewill
Thank you for your feedback. We will try to answer your concerns.
If everyone you have listed as a beneficiary in your Will dies, then the ‘Laws of Intestacy’ (available via the ‘What if I have no Will?’ menu item at our website) come into effect.
If your entire family (including brothers, sisters, grandparents, uncle & aunts) AND the beneficiaries and ‘substitutes’ you name in your Will all die then your estate could end up going to the Crown (in effect, the taxman).
To enable you to ensure that this never happens, in the ‘estate’ section of our questionnaire you are able to specify up to TEN ‘levels’ of beneficiaries to inherit if the beneficiaries you have specified up to that point all die. Nobody has ever specified more than 6 ‘levels, so 10 ought to be enough!
Regarding ‘Power of Attorney’, at the end of the ‘Will’ section of the questionnaire EVERYONE is presented the option of also adding a Lasting Power of Attorney. If you missed that, you can still login and select the option offered to add a Lasting Power of Attorney.
Note that a Lasting Power of Attorney is a completely separate document from a Will.
If you have any further concerns or queries then please use the ‘Contact’ form at our website and we’ll be happy to help.
So easy
I have been putting off making a will for so long - never thought it would be so easy and inexpensive.
January 16, 2025
Change to existing will
We have used this service before so we were just updating our wills and it couldn’t have been simpler or quicker. Really easy and clear instructions with plenty of opportunity to amend anything we needed to. I really don’t know why we kept putting it off but it really did only take ten minutes.
January 7, 2025
The whole process from start to finish…
The whole process from start to finish was easy and quick to complete.
January 3, 2025
I found the process quick and simple…
I found the process quick and simple and was surprised how little effort it required by myself to get the Will sorted out. Would definitely recommend this site to friends and family.
December 9, 2024
Easy process
December 4, 2024
Very helpful and efficient service
December 1, 2024
No problems
November 12, 2024
Recommended
Cheap for basic Will (without binding, LPA or storage). Flexible options allow Will to be tailored to requirements using low-jargon tick lists. Quick & helpful response to query. Much easier than iterations using a solicitor.
November 10, 2024
Very good service.
November 8, 2024
Updating an original will
I needed to make changes to an original will. It was really easy and straightforward. I am now happy I have an up to date will that reflects my wishes.
November 5, 2024
Dreadful company
Firstly I made a will in 2014, I tried to call and there is a number but you cannot get through to them.... impossible.... I would not recommend this company at all.
Had a reply as you can see below, not happy with this company, how about speaking with a human!! this would help, instead we get a robot or some plank reading from a script as most do these days.... I cancelled because I cannot speak to anyone, why have a phone number? no one can get through to you.
The will was fine for 10 years untill I tried to amend online, there is no log in anywhere hence canelling with you.
Your awful customer service is no longer required as you are dreadful to deal with....
Avoid this company.
November 5, 2024
Unprompted review
Reply from Tenminutewill
Thank you for taking the time to give us your feedback.
We are sorry to hear that you were disappointed in your most recent dealing with us. We have investigated the matter and it would appear that you contacted us via our online messaging system on 05-11-2024 at 12:49 – i.e. before you posted your review. The sequence of the conversation was as follows:
05-11-2024 at 12:49: You asked us to cancel your Will.
05-11-2024 at 12:49: One of our professionally qualified Customer Support staff responded and explained that to cancel a Will you must destroy all signed & witnessed copies of it. We asked if you wished us to delete your account.
05-11-2024 at 13:07: You responded in the affirmative, and said that you could not login.
05-11-2024 at 13:11: We confirmed that your account had been deleted and enquired as to the problem you were encountering when trying to login.
We received no further response.
From reading your review, it would appear that you were unable to locate the ‘Returning Customers Login’ button prominently located in the top menu bar of every page of our website. It is unfortunate that you did not point this out to us, as we could easily have told you where to find it.
We invite you to read the numerous reviews here on our ‘Trustpilot’ page from satisfied Customers who have logged in and successfully made updates to their Wills.
If you'd like us to look into the possibility of restoring your account so that you can do likewise, please get in touch by responding to the above-detailed conversation, and we'll see what we can do.
Been using this service for the last…
Been using this service for the last few years.
Excellent guidance and prompts from the system enabled my wife and I to generate valid wills at very competitive price.
Highly recommended.
November 4, 2024
We'll explained and simple to complete.
November 4, 2024
Recommended - easy to use with good customer service
For the most part a very easy to use sites, and great service from their customer team. However occasional clarifications needed between will documents and details in accompanying will summaries and executor instructions.
October 20, 2024
Very quick and easy though the bronze
Very quick and easy though the bronze, silver , gold bit is a bit confusing. My will was a mirror will and a very simple basic one so went for the basic Bronze option.
October 19, 2024
Very easy to do (but our wills are…
Very easy to do (but our wills are quite simple).
Instructions are nice and clear.
Prints out well too.
October 17, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.