I'm using Tennisplanet UK for more them 5 years now and i have been happy eversince! The customer service trough the new chat options is really great... Needed some information about a racket and they... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Never in a month of Sundays would I have ordered the Black Asics Tennis Shoes (Gel Solution Slam) I received from Tennis Planet, but after consultation with the very helpful main man - Jim Bullen... See more
I was looking for the racket everywhere. Lockal stores in athens, greece and the two main websites I use for buying tennis products, tenniswarehouse and tennispro. I never thought I would get the ch... See more
Great Service (no pun intended). The trainers were exactly as advertised and my daughter was delighted with them. They were delivered quickly and in exactly the timescale that was displayed on the... See more
Company details
Contact info
4.5
Excellent
91 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Obtaining a refund is a difficult and protracted process - avoid this company
Ordered items arrived OK but were unsuitable. No returns info on their website - you have to apply to them for details. Phone line is busy ALL the time and emails are ignored or no relevant reply is given.
Eventually got prepaid returns label and waited 21 days for refund with no contact between.
March 22, 2015
Unprompted review
APPAULING
One of the worst companies I have ever dealt with. Bought stringing machine on recommendation. Only to have the turntable sent. After weeks of chasing the head unit arrived along with another turntable. Calibration didnt work. After hours on the phone(when I could get through) and approx 50 emails I got no where and requested a refund. Only after I managed to get in touch with MD did I get my money back. That was over a month after I had returned the turntables and head unit. Appauling company to deal with and wouldnt recommend them to my worst enemy.
February 10, 2015
Unprompted review
Waited 3 weeks and nothing arrived.
Ordered, paid, 3 weeks later nothing arrived😟
January 31, 2015
Unprompted review
I was treated as if I was important
Although stuff went wrong at the beginning of this transaction, by the end I felt that I had been treated well. As a tennis coach, responsible for getting my clients the best deals, I would recommend Tennis Planet UK.
November 14, 2014
Unprompted review
Kept promise in full
I found a cheaper product online and Jim happily gave me double the difference in TP points with no delay. Very good customer service!
October 17, 2014
Unprompted review
Efficient, proactive, helpful!
-Left a voicemail for more info on racket I was after. Jim Bullen (UK Manager) called me back within minutes and provided all the info I needed. Order sent, constant email updates on order tracking. delivery taken place in time promised.
Slick. will go to this website again for sure.
October 14, 2014
Unprompted review
excellent customer service
They did not have the shoes I ordered so gave me 250tps as compensation. Very quick and very helpful information from the manager. Very satisfied and would recommend to anyone
July 3, 2014
Unprompted review
very reliable
The manager was very quick in responding to my request and was happy to help. Product was also very good quality
June 29, 2014
Unprompted review
Went over and above what was expected
The tennis rebound net I ordered was out of stock. They sent an email but also followed it up with a personal phone call to suggest filling the order with a similar product. The replacement was more expensive but they charged me the original price. What impressed me was the personal touch and the fact that they called me to explain the situation and what they were prepared to do about it. Will definitely use them again.
May 24, 2014
Unprompted review
This is how you do customer service
I've ordered a mini tennis net which brand was out of stock. To avoid time waste they have sent to me a different one to keep me going. which was a great solution by the time. Unfortunately item came broken and after my email they have sent another one same day. No time wasting or hassle.Brilliant. Due to weight of net they have found it worthless to send it back the broken one.!Now I could gifted a local primary school after I manage to get some expandable rope in order to fix it. I've some DIY skills and tools so hopefully kids will enjoy mini tennis soon. What a service. Very much recommended.I won't be shopping anywhere else in tennis department. Thank you.
Kris
May 23, 2014
Unprompted review
GOOD CUSTOMER SERVICE
Although what I ordered was out of stock, which I think sometimes happens for online transactions, they made some compensation for it. I am quite satisfied with their service. No doubt it's highly rated.
May 20, 2014
Unprompted review
Extremely helpful when product was unavailable.
When the product I ordered was unavailable I was called back in order to organise an alternative. A very efficient and friendly service - many thanks.
March 19, 2014
Unprompted review
Very good
I bought in the past from Tennis Planet a Technifibre set (raquet and bag). Everything went well, the price was ok, and I received a free jacket for this purchase. Now I am looking forward buying a new raquet (I will probably go for Wilson) and I consider Tennis Planet for this.
Regards!
February 17, 2014
Unprompted review
Excellence! :)
I believe that Tennis Planet displays a very positive vibe for any customer looking for the latest products Tennis. And to continue, the Customer Service of Tennis Planet were outstanding, shown by the immediate response to emails.
December 23, 2013
Unprompted review
TENNIS AMAZEMENT
These guys are amazing! They have everything you could ever need and I am so lucky to have been in contact with them!
June 7, 2013
Unprompted review
Very exciting and positive company. A pleasure to deal with them
Thoroughly recommend the great deals and great service that tennis planet offer. Looking forward to being a long term customer with Jim and the team.
Julian Squiers, Head Coach SETennis
May 9, 2013
Unprompted review
awesome thanks for the strings will continue my custom through you guys
Really helpful with giving information on the strings I was interested in. Thank you
April 14, 2013
Unprompted review
Best online experience!
Fantastic service - friendly, super quick and very helpful.
I would definitely use again and recommend to anyone.
March 24, 2013
Unprompted review
Efficient and reliable service
Have used this company on a number of occasions and would highly recommend it.
March 16, 2013
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.