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Tenpin - Acton Reviews 

251
TrustScore 4 out of 5

4.2

Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We have been celebrating our children birthday for ages at Tenpin Acton. As always, everything was very well organised, food on time, nice atmosphere and the girls who helped us for the party were ver... See more

Company replied

Rated 3 out of 5 stars

The lane screen was not working on one of our lanes and I asked a staff member for help, he disappeared somewhere and never came back after 10 mins. I had to go and ask someone else, but they took a w... See more

Company replied

Rated 5 out of 5 stars

I have visited with my family and we had a really good experience. We all enjoyed our time there. The booking process was very smooth, easy and the staff were friendly and welcoming. We ordered a meal... See more

Company replied

Rated 4 out of 5 stars

A really fun day out for my son's 7th Birthday. The staff and team were very attentive, and made the party run very smoothly. We booked Lazer Tag which was super fun for all! My only criticism was tha... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Acton lives on Royale Leisure Park, just off the A40 and minutes from Park Royal, Ealing and Shepherd's Bush — easy in by car or off the Central Line. With 32 bowling lanes and dynamic LED lighting, we're one of London's biggest bowling spots. Loud music. Big energy. Pins that don't stand a chance. And it's not just bowling. We've got laser tag in our 4D arena, two private karaoke rooms, Houdini's Escape Rooms for the problem-solvers, interactive darts, pool, table tennis and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports & TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — we've got something for everyone. Bowling in Acton, sorted.


Contact info

  • Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA, London, United Kingdom

  • 0333 034 6100

4.2

Great

TrustScore 4 out of 5

251 reviews

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1-star

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4.2

All reviews

(251)

9,606 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good fun

July 29, 2026
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Reply from Tenpin - Acton

Hello
Thank you for the smashing 5* review. We are happy to hear that you had fun and hope to see you again soon. Best wishes - Clare

Rated 5 out of 5 stars

Lane was available immediately and…

Lane was available immediately and setting up was easy. Had no issues during game and enjoyed other facilities

July 29, 2026
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Reply from Tenpin - Acton

Hi there, thank you for the 5* review for Tenpin Acton! We're delighted to hear that you were able to quickly begin your bowling games and that you enjoyed the facilities. We hope to welcome you back again soon! Best wishes - Adelaide

Rated 2 out of 5 stars

Customer service sucks

Customer service sucks! We have to wait for long time to be served and the staff completely ignored us when we asked for help.

July 29, 2026
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Reply from Tenpin - Acton

Hi Yasmin, thank you for taking the time to review Tenpin Acton! We're sorry to hear that there had been issues with the customer service during your visit and that there was a long wait time for service. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Acton'. Best wishes - Adelaide

Rated 4 out of 5 stars

Too hot.

Always good, but it’s too hot because there’s no air conditioning in the building. It gets so hot that I end up sweating while I’m bowling👎🏽

July 29, 2026
Unprompted review
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Reply from Tenpin - Acton

Hello, thank you for taking the time to leave a review of Tenpin Acton! We are so pleased you always have a good time, however, we are sorry to hear the venue felt too hot on your recent visit! Your feedback is very important to is so please be assured all will be sent to the relevant team and in the meantime, we hope you will still consider visiting us in the future! Best wishes - Mel

Rated 4 out of 5 stars

Bowling was gr8 however burger meals…

Bowling was gr8 however burger meals for children had a ketchup in it that was a little spicy for my children.

July 22, 2026
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Reply from Tenpin - Acton

Hi Rahim, thank you for the 4* rating of Tenpin Acton. We're pleased you had a great time bowling. We're sorry for any disappointment caused with your meals. Your feedback is important to us and we will ensure this is passed on to the correct team.
Take care,
Kirsty

Rated 5 out of 5 stars

Very nice staff.

June 3, 2026
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Reply from Tenpin - Acton

Hi Jade, thank you for the lovely 5* rating of Tenpin Acton. We're so pleased to receive this fabulous feedback regarding our staff! We will be sure to pass these comments on to the team. Best wishes, Jade

Rated 4 out of 5 stars

The experience was good the only two…

The experience was good the only two faults was there was balls stuck in the gutters on the lane and drinks tasted watered down

July 22, 2026
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Reply from Tenpin - Acton

Hi Omari, thank you for the 4* rating of Tenpin Acton. We're glad to hear that you had a good experience. However, we are sorry to hear of the fault and the issue with drinks. Your feedback is important to us and we will ensure this is passed to the correct teams for future improvement. Best wishes, Jade

Rated 5 out of 5 stars
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Reply from Tenpin - Acton

Hi there. Thank you so much for this amazing 5* review of Tenpin Acton! We are delighted you had a great time. We can't wait to welcome you back soon! Best wishes, Jade

Rated 5 out of 5 stars

Good service

Good service

July 22, 2026
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Reply from Tenpin - Acton

Hi Luana, thank you for the awesome 5* rating of Tenpin Acton! We will be sure to pass your kind comments on. Best wishes, Jade

Rated 4 out of 5 stars

A really fun day out for my son's 7th…

A really fun day out for my son's 7th Birthday. The staff and team were very attentive, and made the party run very smoothly. We booked Lazer Tag which was super fun for all! My only criticism was that we bought the food package alongside and the quality of the food (pizza's particularly) was awful!

July 22, 2026
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Reply from Tenpin - Acton

Hi Euan, thank you for the lovely 4* rating of Tenpin Acton. We are delighted to hear that you had a fun time for your son's 7th birthday and found the team provided great service. We will be sure to pass your comments on regarding the food and apologise for any disappointment caused. We hope to see you again soon. Best wishes, Jade

Rated 5 out of 5 stars

easy booking process

easy booking process, kind staff, good location

July 22, 2026
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Reply from Tenpin - Acton

Hi Ray thank you so much for the excellent 5* review of Tenpin Acton! We are really pleased to hear you found the booking process easy, liked the location and service from our staff! We can't wait to see you again soon for another 5* experience! Best wishes, Jade

Rated 5 out of 5 stars

was good prices were cheap and wasn't…

was good prices were cheap and wasn't to busy

July 22, 2026
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Reply from Tenpin - Acton

Hi Majik, thank you for the 4* review for Tenpin Acton! It's great to hear that you enjoyed your visit and the pricing, and we hope to see you again soon! Best wishes - Adelaide

Rated 4 out of 5 stars

Good

Staff were great games not so much

July 22, 2026
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Reply from Tenpin - Acton

Hi Gigi, thank you for the 4* rating of Tenpin Acton. We're sorry to hear that your recent visit did not meet expectations. We appreciate your kind words about the team and we do hope to see you again for a much better experience.
Take care,
Kirsty

Rated 5 out of 5 stars

We have been participating here for…

We have been participating here for more than 25 years always a great day out

July 22, 2026
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Reply from Tenpin - Acton

Hi Godwin, thank you for the excellent 5* review! We are thrilled to hear that you always have a great time when visiting Tenpin Acton, and we can't wait to see you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

The food was so bad

The food was so bad. Margarita pizza was to much bad so don’t recommend to other people.

July 22, 2026
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Reply from Tenpin - Acton

Hello Rajput,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are truly sorry to hear that our Margherita pizza did not meet your expectations. We appreciate you bringing this to our attention. We are always striving to improve our food quality. All the best ~ Laura

Rated 2 out of 5 stars

Staff were not friendly

Staff were not friendly. Had to book the 2nd game online in front of them as the desk price was higher not helpful at all

July 22, 2026
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Reply from Tenpin - Acton

Hello Reena,
Thank you for taking the time to rate Tenpin Acton 2 stars. We are truly sorry to hear that your experience with our staff was not positive and that you encountered an issue with pricing. We appreciate you bringing this to our attention and we hope that the rest of your visit was enjoyable. All the best ~ Laura

Rated 2 out of 5 stars

I paid for two bowling games as well as…

I paid for two bowling games as well as two additional children at Tenpin. While the children were playing, I also ordered pizzas separately.

Later, I noticed an offer displayed on one of the screens advertising one hour of bowling with a free pizza. I asked a member of staff about it, and she confirmed that the offer was genuine. However, she said she would need to charge me for an additional game in order to apply the offer.

I found this confusing and disappointing, as I had already paid for my bowling and purchased pizzas separately without being informed that this promotion was available. Had I known about the offer beforehand, I would have chosen that option instead. I feel customers should be made aware of promotions at the time of purchase so they can make an informed decision.

July 22, 2026
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Reply from Tenpin - Acton

Hi Diana, thank you for taking the time to write a review for Tenpin Acton. We apologise for any confusion and disappointment caused during your visit and that you had not been informed of the available offers. We will ensure your feedback is passed on for future improvements to be made. Details for our bowling deals can also be found on our website here: https://www.tenpin.co.uk/deals/ . We hope to welcome you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

We have a lot of fun

We have a lot of fun .
Plenty to choose from

July 22, 2026
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Reply from Tenpin - Acton

Hi Nicoleta, thank you for rating Tenpin Acton 5*! We're thrilled to hear that you had a great experience and had fun! We can't wait to see you back again soon! Best wishes, Jade

Rated 4 out of 5 stars

Was very quiet which meant we were able…

Was very quiet which meant we were able to explore

July 20, 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hello, thank you for the lovely 4* review of Tenpin Acton! We are delighted to hear you had a good time and were able to explore the venue and we can't wait to welcome you back again soon! Best wishes - Mel

Rated 4 out of 5 stars

Great time at bowling

Great time at bowling.
Party host Steph was amazing and so helpful.
Boys really enjoyed it.
Easy to book and well organised

July 14, 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hello, thank you so much for the wonderful 4* review of Tenpin Acton! It is great to see all enjoyed and we will be sure to pass all of your lovely feedback onto the team! Best wishes - Mel

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