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Tenpin - Acton Reviews 

262
TrustScore 4 out of 5

4.2

Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We have been celebrating our children birthday for ages at Tenpin Acton. As always, everything was very well organised, food on time, nice atmosphere and the girls who helped us for the party were ver... See more

Company replied

Rated 5 out of 5 stars

I have visited with my family and we had a really good experience. We all enjoyed our time there. The booking process was very smooth, easy and the staff were friendly and welcoming. We ordered a meal... See more

Company replied

Rated 3 out of 5 stars

The lane screen was not working on one of our lanes and I asked a staff member for help, he disappeared somewhere and never came back after 10 mins. I had to go and ask someone else, but they took a w... See more

Company replied

Rated 5 out of 5 stars

We celebrated my son's 9th birthday with a laser tag party and he and his friends had an amazing time! Everyone was so lovely and helpful, from looking after the cake to having jugs refilled at the r... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Acton lives on Royale Leisure Park, just off the A40 and minutes from Park Royal, Ealing and Shepherd's Bush — easy in by car or off the Central Line. With 32 bowling lanes and dynamic LED lighting, we're one of London's biggest bowling spots. Loud music. Big energy. Pins that don't stand a chance. And it's not just bowling. We've got laser tag in our 4D arena, two private karaoke rooms, Houdini's Escape Rooms for the problem-solvers, interactive darts, pool, table tennis and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports & TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — we've got something for everyone. Bowling in Acton, sorted.


Contact info

  • Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA, London, United Kingdom

  • 0333 034 6100

4.2

Great

TrustScore 4 out of 5

262 reviews

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4.2

All reviews

(262)

10,015 reviews in the last 12 months

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Rated 5 out of 5 stars

Birthday Party

Birthday Party very nice

July 7, 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hello Dorota,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are delighted to hear that you had a nice Birthday party at the venue and we look forward for the opportunity to welcome you back again soon. All the best ~ Laura

Rated 3 out of 5 stars

everything was good but no ac at the…

everything was good but no ac at the bowling alley so it gets extremely hot

July 7, 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hello Shina,
Thank you for taking the time to rate Tenpin Acton 3 stars. We appreciate your feedback regarding the temperature in our bowling alley. We are actively looking into this. We hope to welcome you back again soon and that the next visit is a 5 star experience. All the best ~ Laura

Rated 3 out of 5 stars

the temperature was hot so a little bit…

the temperature was hot so a little bit uncomfortable but we could have a nice time, thank you :)

July 7, 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hello S Chan,
Thank you for taking the time to rate Tenpin Acton 3 stars. We're glad to hear you had a nice time despite the temperature being a bit uncomfortable. We appreciate you bringing this to our attention and will look into ways to improve the comfort for our guests. All the best ~ Laura

Rated 3 out of 5 stars

Okay

Booking was easy but staff are not that friendly.

July 1, 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hi there, thank you for the 3* rating of Tenpin Acton. We're glad the bowling was easy your recent visit. However, we are sorry to hear your found the staff to be unfriendly. We will pass your feedback on to the correct teams for future improvements. We are sorry for any inconvenience this may have caused. Best wishes, Jade

Rated 2 out of 5 stars

The service really needs to improve as…

The service really needs to improve as we had to go constantly to the reception to ask for refills plus clearing tables and enter the games room.
The game leader wasn’t engaging or interested to lead the birthday party. Not did he made sure that everyone understands the game or how the equipment works
I would not recommend this place to anyone and don’t want go back either. Paid £400 for the party and it was not worth it at all.

July 1, 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hello, thank you very much for taking the time to leave a review of Tenpin Acton! We very much appreciate the time taken to make us aware and we will certainly be passing this on to the relevant team. In the meantime, if you would like to provide further details and discuss your recent visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Acton' Best wishes, Jade

Rated 5 out of 5 stars

Great atmosphere

Great atmosphere, fun had by all

July 1, 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hello Shirley,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are so pleased to hear that you enjoyed the great atmosphere and that fun was had by all. We hope to welcome you back again very soon! All the best ~ Laura

Rated 5 out of 5 stars

Good experience

Good friendly staff, nice place to visit

July 1, 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hello Pam,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are delighted to hear that you enjoy your stay and found the staff friendly and the venue a nice place to visit. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

The staff was great

The staff was great, nothing was to much trouble

July 1, 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hello Emma,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are so pleased to hear that our staff made such a positive impression and that you had a great experience with us. We look forward to welcoming you back again soon. All the best ~ Laura

Rated 5 out of 5 stars

Excellent customer service. Staff was very helpful.

Support of received from the staff, especially Stephanie.

July 1, 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hello Mr Wieslaw Gospodarek,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are so pleased to hear that you received such great support from our staff during your visit. We hope to welcome you back again very soon for another 5 star experience. All the best ~ Laura

Rated 4 out of 5 stars

Bowling is really a lot of fun

Bowling is really a lot of fun. The online booking process is really easy, and I was running late and was able to change the time of my booking, which was really great. There is food and drink available for purchase but unfortunately the QR code wasn't working which means you had to leave the lane and go to the bar to order food & drink, which interrupted the game....hence the 4 stars.

June 23, 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hi Arlene
We're so glad to hear you enjoyed the bowling and found our online booking process easy, especially being able to adjust your time! We appreciate you bringing the QR code issue to our attention. We will certainly look into this to prevent future interruptions. Best wishes - Clare

Rated 5 out of 5 stars

Great service

Friendly staff

June 24, 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hello Aman,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are delighted to hear that you received great service and that the staff were friendly. We are delighted with this review and look forward to welcoming you back again soon. All the best ~ Laura

Rated 5 out of 5 stars

Booked Karaoke room for my daughters…

Booked Karaoke room for my daughters 10th birthday and it was lovely. The room is cosy and there is a large choice of music. The staff is also super nice and always accommodating amd helpful even in crazy weekends.

June 24, 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hi Mounira, thank you for the 5* review for Tenpin Acton! We're so pleased to hear that you had a lovely birthday celebration for your daughter and that you enjoyed the karaoke experience. We hope to welcome you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Great day bowling

Great!! Fun day out with the family

June 24, 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hi Alex
We're glad you had a fun family day! We appreciate your 5-star rating. Best wishes - Clare

Rated 1 out of 5 stars
Tenpin - Acton logo

Reply from Tenpin - Acton

Hi Ushalini, thank you for taking the time to review Tenpin Acton! We're sorry to hear that there had been issues with the customer service during your visit. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Acton' and we can pass this to the correct team to be looked into. Best wishes - Adelaide

Rated 5 out of 5 stars

fast service

fast service, good price.

But please have better AC as it can get humid

June 24, 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hi Rosu, thank you for the excellent 5* rating and review for Tenpin Acton! We're pleased to hear that you enjoyed the service and the pricing. We really appreciate your feedback which we will ensure is passed to the correct team. We hope to see you again soon! Best wishes - Adelaide

Rated 1 out of 5 stars
Tenpin - Acton logo

Reply from Tenpin - Acton

Hi Mohammed, thank you for taking the time to review Tenpin Acton! We're very sorry to hear that there had been technical issues during your games. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Acton', and we can pass this on to be looked into. We hope to see you again soon for a better experience. Best wishes - Adelaide

Rated 4 out of 5 stars

Great

Great experience

June 24, 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hi Priyanshi, thank you for the 4* review for Tenpin Acton! It's lovely to hear that you had a great experience, and we hope to welcome you back again soon. Best wishes - Adelaide

Rated 4 out of 5 stars

Overall good experience

Lanes were available on time and clean. Only downside was the bar, we ordered two cocktail pitchers and there was literally no alcohol so was a waste of money. Overall though a nice time

June 24, 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hello Mrs M,
Thank you for taking the time to rate Tenpin Acton 5 stars. We're glad you enjoyed your time with us! We appreciate your feedback regarding the cocktails and will address this with our bar team. All the best ~ Laura

Rated 5 out of 5 stars

I like the food that they did at the…

I like the food that they did at the tenpin bowling yesterday it was well organised at the leisure park

June 24, 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hello Harvey,
Thank you for taking the time to rate Tenpin Acton 5 stars. We're so glad you enjoyed the food and found our venue well-organized. Thank you for your wonderful feedback and we look forward to welcoming you back again soon. All the best ~ Laura

Rated 4 out of 5 stars

Kinda mid …

Kinda mid Ok

June 17, 2026
Tenpin - Acton logo

Reply from Tenpin - Acton

Hello, thank you for taking the time to leave a review of Tenpin Acton! We hope you enjoyed your visit and we would love to hear any feedback or suggestions on how we can improve on this to make any future visits 5* worthy! Best wishes - Mel

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