We have been celebrating our children birthday for ages at Tenpin Acton. As always, everything was very well organised, food on time, nice atmosphere and the girls who helped us for the party were ver... See more
Company replied
Location
Switch locationRoyale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have visited with my family and we had a really good experience. We all enjoyed our time there. The booking process was very smooth, easy and the staff were friendly and welcoming. We ordered a meal... See more
Company replied
The lane screen was not working on one of our lanes and I asked a staff member for help, he disappeared somewhere and never came back after 10 mins. I had to go and ask someone else, but they took a w... See more
Company replied
We celebrated my son's 9th birthday with a laser tag party and he and his friends had an amazing time! Everyone was so lovely and helpful, from looking after the cake to having jugs refilled at the r... See more
Company replied
Company details
Written by the company
Tenpin Acton lives on Royale Leisure Park, just off the A40 and minutes from Park Royal, Ealing and Shepherd's Bush — easy in by car or off the Central Line. With 32 bowling lanes and dynamic LED lighting, we're one of London's biggest bowling spots. Loud music. Big energy. Pins that don't stand a chance. And it's not just bowling. We've got laser tag in our 4D arena, two private karaoke rooms, Houdini's Escape Rooms for the problem-solvers, interactive darts, pool, table tennis and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports & TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — we've got something for everyone. Bowling in Acton, sorted.
Contact info
Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA, London, United Kingdom
- 0333 034 6100
4.2
Great
256 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tenpin - Acton
Hi Gigi, thank you for the 4* rating of Tenpin Acton. We're sorry to hear that your recent visit did not meet expectations. We appreciate your kind words about the team and we do hope to see you again for a much better experience.
Take care,
Kirsty
We have been participating here for…
We have been participating here for more than 25 years always a great day out
July 22, 2026
Reply from Tenpin - Acton
Hi Godwin, thank you for the excellent 5* review! We are thrilled to hear that you always have a great time when visiting Tenpin Acton, and we can't wait to see you back again soon! Best wishes - Adelaide
The food was so bad
The food was so bad. Margarita pizza was to much bad so don’t recommend to other people.
July 22, 2026
Reply from Tenpin - Acton
Hello Rajput,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are truly sorry to hear that our Margherita pizza did not meet your expectations. We appreciate you bringing this to our attention. We are always striving to improve our food quality. All the best ~ Laura
Staff were not friendly
Staff were not friendly. Had to book the 2nd game online in front of them as the desk price was higher not helpful at all
July 22, 2026
Reply from Tenpin - Acton
Hello Reena,
Thank you for taking the time to rate Tenpin Acton 2 stars. We are truly sorry to hear that your experience with our staff was not positive and that you encountered an issue with pricing. We appreciate you bringing this to our attention and we hope that the rest of your visit was enjoyable. All the best ~ Laura
I paid for two bowling games as well as…
I paid for two bowling games as well as two additional children at Tenpin. While the children were playing, I also ordered pizzas separately.
Later, I noticed an offer displayed on one of the screens advertising one hour of bowling with a free pizza. I asked a member of staff about it, and she confirmed that the offer was genuine. However, she said she would need to charge me for an additional game in order to apply the offer.
I found this confusing and disappointing, as I had already paid for my bowling and purchased pizzas separately without being informed that this promotion was available. Had I known about the offer beforehand, I would have chosen that option instead. I feel customers should be made aware of promotions at the time of purchase so they can make an informed decision.
July 22, 2026
Reply from Tenpin - Acton
Hi Diana, thank you for taking the time to write a review for Tenpin Acton. We apologise for any confusion and disappointment caused during your visit and that you had not been informed of the available offers. We will ensure your feedback is passed on for future improvements to be made. Details for our bowling deals can also be found on our website here: https://www.tenpin.co.uk/deals/ . We hope to welcome you back again soon! Best wishes - Adelaide
Reply from Tenpin - Acton
Hi Nicoleta, thank you for rating Tenpin Acton 5*! We're thrilled to hear that you had a great experience and had fun! We can't wait to see you back again soon! Best wishes, Jade
Was very quiet which meant we were able…
Was very quiet which meant we were able to explore
July 20, 2026
Reply from Tenpin - Acton
Hello, thank you for the lovely 4* review of Tenpin Acton! We are delighted to hear you had a good time and were able to explore the venue and we can't wait to welcome you back again soon! Best wishes - Mel
Great time at bowling
Great time at bowling.
Party host Steph was amazing and so helpful.
Boys really enjoyed it.
Easy to book and well organised
July 14, 2026
Reply from Tenpin - Acton
Hello, thank you so much for the wonderful 4* review of Tenpin Acton! It is great to see all enjoyed and we will be sure to pass all of your lovely feedback onto the team! Best wishes - Mel
Nice environment good food
Went for my daughters birthday it was amazing as always good food lo woh environment helpful staff good overall
July 8, 2026
Reply from Tenpin - Acton
Hi Khushi, thank you very much for the superb 5* review of Tenpin Acton! It is wonderful to see you had such a great time celebrating your daughters birthday and we look forward to welcoming you back again soon! Best wishes - Mel
Reply from Tenpin - Acton
Hi Haifa, thank you for your 5* review of Tenpin Acton! We're so glad to hear how friendly and professional you found our team and we hope to welcome you back again soon! Best wishes-Leila
9th Birthday party, laser tag
We celebrated my son's 9th birthday with a laser tag party and he and his friends had an amazing time! Everyone was so lovely and helpful, from looking after the cake to having jugs refilled at the right time!
I must say, we had a party last year and wasn't this great, perhaps due to a different day and time, however this time everyone went above and beyond and we all had a great time!
July 12, 2026
Reply from Tenpin - Acton
Hi Ilaria, thank you for your 5* review of Tenpin Acton! We are so glad to hear how amazing your party experience with us was and how much everyone enjoyed it. We look forward to welcoming you back again soon! Best wishes-Leila
Girls had a great time at Laser Quest…
Girls had a great time at Laser Quest and Karaoke!!
July 14, 2026
Reply from Tenpin - Acton
Hi Pippa, thank you for your 5* review of Tenpin Acton! It's wonderful to hear how much you enjoyed laser tag and karaoke with us. Tenpin really is the home of entertainment! See you again soon. Best wishes-Leila
Reply from Tenpin - Acton
Hi Sneha, thank you for the fab 5* review for Tenpin Acton! We're thrilled to hear that you were able to book a lane, and that you enjoyed the bowling and the atmosphere. We can't wait to see you again soon! Best wishes - Adelaide
Tenpin was very good
Tenpin was very good. Food was tasty but delayed which is why I have given 3 stars
July 14, 2026
Reply from Tenpin - Acton
Hi Robert, thank you for the 3* review for Tenpin Acton! We're so glad to hear that you enjoyed the bowling and the food, but we are sorry that there had been a delay for your food order to arrive. We will ensure your feedback is passed on for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide
Please add to menu
Cheaper prices and good service, please add water onto the online menu so i can order it to a table or lane please
July 7, 2026
Reply from Tenpin - Acton
Hi, thank you for the 4* rating of Tenpin Acton. We're so happy to hear you enjoyed our service and prices! We would suggest looking out for the brand of bottled water for your next visit, this should be listed under Harrogate. The team will always be able to assist you should you have any trouble locating this.
Take care,
Kirsty
It's very nice and the staff they are…
It's very nice and the staff they are very very nice
July 7, 2026
Reply from Tenpin - Acton
Hello there, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to us! We do hope to see you again very soon. Many Thanks - Kimberley
The venue is well maintained and has a…
The venue is well maintained and has a great selection of games and activities. However the toilets were not very well attended.
July 7, 2026
Reply from Tenpin - Acton
Hi Sara, thank you for the 4* rating of Tenpin Acton. We are delighted to hear that you enjoyed the games and activities. We're sorry to hear this feedback regarding the toilets and will be sure to pass your comments on! Best wishes, Jade
It was fantastic
It was fantastic, but the place was incredibly warm and no aircon on made it a bit of a sweatfest
July 7, 2026
Reply from Tenpin - Acton
Hi David, thank you for the 3* review of Tenpin Acton! We are pleased to see you had a great time. However, we are very sorry to hear that the venue felt uncomfortably warm! We will be certain to pass your feedback on and in the meantime, we do hope you will still consider visiting us in the future! Best wishes - Mel
Terrible experience Disorganized Short…
Terrible experience Disorganized Short staffed,and ruined my Son's birthday.
I am incredibly disappointed with how my son's 11th Birthday Party was handled. I specifically booked this party face to face in advance to ensure everything would be perfect. I paid and booked for 16 children,explicitly requesting that the notes reflect this exact number.
Despite this the day was complet disaster due to double booking and poor management:
Overbooking and missing Equipment:
When we arrived they told me they double booked the slot and did not have enough laser tag guns for 16 children. They claimed my booking was only 10 kids,which was completely untrue.
Mixed age groups and fighting:Because of their error, they forced maximum limit of 12 players from our group beacouse 8 older unknown children from another party were mixed into same game ,Mixing 11 years old with much older kids caused arguments and fighting during the match. My son's guests come out crying which is entirely unacceptable. The staff were not vigilant and failed to supervise the game properly.
Beacouse of the players limits and the fact that we were waiting for late arrivals ,only 11 of our children could actually play.
2 refused beacouse they were intimidated by the other group.
However I was still forced to pay for the full game and food package for 16 children,even thought 5 kids only eat the food and never get to play.
Terrible food and service: The food was ridiculous for the price.The pizzas were tiny barely larger than egg and come with a pathetic portion of chips.
To make matters worse the staff completely forgot ice cream i ordered for after meal, and I had to go to remind them myself.
July 7, 2026
Reply from Tenpin - Acton
Hi Lejla, thank you for taking the time to leave a review of Tenpin Acton. We're sorry to hear that the party was not as expected. We appreciate your honest feedback. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk. Please include as much detail as possible. Once again, we're sorry for the disappointment caused and we do hope to see you in the future for a much better experience.
Take care,
Kirsty
Reply from Tenpin - Acton
Hello Dorota,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are delighted to hear that you had a nice Birthday party at the venue and we look forward for the opportunity to welcome you back again soon. All the best ~ Laura
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.