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Tenpin - Bexleyheath Reviews 133

TrustScore 4 out of 5

4.1

Albion Road, Bexleyhealth, Kent, DA6 7LS Bexleyheath, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We recently hosted our daughter’s birthday party at Tenpin and had a fantastic experience. The bowling was great fun for the kids and everyone really enjoyed the arcade and entertainment options as we... See more

Company replied

Rated 3 out of 5 stars

Always enjoy bowling and frequent tenpin Bexleyheath. Staff and service is poor and has been for some time now. They give the attitude of the customer being inconvenient to them and make the ex... See more

Company replied

Rated 5 out of 5 stars

The booking system is easy to use , can add extra children if needed , the children enjoyed the pizza and ice cream , the staff were on point with help with lanes, Didn’t feel rushed , they had time... See more

Company replied

Rated 4 out of 5 stars

A very nice place to go bowling with a friend. The atmosphere was enjoyable, and once we got started, everything ran smoothly. There was a slight delay at the beginning due to a lack of staff, as we h... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Albion Road, Bexleyhealth, Kent, DA6 7LS, Bexleyheath, United Kingdom

  • 0333 034 6100

4.1

Great

TrustScore 4 out of 5

133 reviews

5-star
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1-star

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Rated 5 out of 5 stars

We recently hosted our daughter’s…

We recently hosted our daughter’s birthday party at Tenpin and had a fantastic experience. The bowling was great fun for the kids and everyone really enjoyed the arcade and entertainment options as well. The food was good, the atmosphere was lively, and the staff were very helpful. It was a fun and stress-free venue for a birthday celebration, and the children had an amazing time.

May 17, 2026
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Reply from Tenpin - Bexleyheath

Hi there. Thank you so much for rating Tenpin Bexleyheath 5*! We're so pleased to hear that your daughter had a great birthday party, you enjoyed our facilities, food and service from staff! It's fantastic to receive such lovely feedback and we really appreciate it. We hope to see you again soon. Best wishes, Jade

Rated 5 out of 5 stars

Welcoming staff

Welcoming staff. 10 out 10 for cleanliness. Enjoyable sessions

May 20, 2026
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Reply from Tenpin - Bexleyheath

Hello there, Thank you for taking your time to leave us a wonderful review. We are so pleased to hear that you had a great time at our Tenpin in Bexleyheath. We do hope to see you again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Kids party was a great hit

The booking system is easy to use , can add extra children if needed , the children enjoyed the pizza and ice cream , the staff were on point with help with lanes, Didn’t feel rushed , they had time to play two games and eat . Definitely book again .

May 20, 2026
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Reply from Tenpin - Bexleyheath

Hi there, thank you for your wonderful 5-star review for Tenpin Bexleyheath! We are so pleased to hear that our booking system was easy to use and that the children enjoyed their pizza and ice cream. It's great to know our staff were helpful and that you felt unhurried during your visit. We look forward to welcoming you back again soon. Best wishes - Rosie

Rated 1 out of 5 stars

Very poor the place was a mess and very…

Very poor the place was a mess and very little staff on had to wait over 1hr for food

May 20, 2026
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Reply from Tenpin - Bexleyheath

Hello Andy, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Bexleyheath. We are sorry to hear that on your arrival you found our site untidy. We are also disappointed to hear that you had a long wait for your meals to be served. We will pass your feedback onto our team. We do hope to see you again soon for a much more enjoyable session. Many Thanks - Kimberley

Rated 3 out of 5 stars

Always enjoy bowling and frequent…

Always enjoy bowling and frequent tenpin Bexleyheath.

Staff and service is poor and has been for some time now. They give the attitude of the customer being inconvenient to them and make the experience less than ideal.
Lanes and areas around them were dirty and no cleared when we arrived to start our game, which was disappointing. This was rectified by staff as I started to clear but really not acceptable.

It’s a shame as ten pin could be great

May 20, 2026
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Reply from Tenpin - Bexleyheath

Hello Ben, Thank you for taking your time to leave us a review. We are pleased to hear you enjoyed the bowling game with us. However, we are disappointed to hear the service you received during your stay with us. We will pass your comments onto our team regarding the tidiness of the area. We do hope to see you soon for a much more enjoyable visit. Best Wishes - Kimberley

Rated 5 out of 5 stars

Everything is excellent

Everything is excellent

May 20, 2026
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Reply from Tenpin - Bexleyheath

Hello Charleigh, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time at our Tenpin in Bexleyheath. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

A great evening out

A great evening out. Good package of food and two games. Perfect for our group of young people.

May 7, 2026
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Reply from Tenpin - Bexleyheath

Hello Angela, Thank you for taking your time to leave us a brilliant 5* review. We are thrilled to hear that you had a great evening at our Tenpin in Bexleyheath. And found our package great value. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Family bowl

We were a little late due to trains, the staff very understanding.
Friendly , clean.
Really enjoyed
We will visit again.

May 8, 2026
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Reply from Tenpin - Bexleyheath

Hi Louise, thank you so much for the excellent 5* review of Tenpin Bexleyheath! We are really pleased to hear you had a great visit and we can't wait to see you again soon for another 5* experience! Best wishes, Jade

Rated 5 out of 5 stars

Great evenings bowling

My friends and I had a lovely evening at Tenpin bowling! And will be back again in a few months time.
Andrew.

May 10, 2026
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Reply from Tenpin - Bexleyheath

Hi Andrew, thank you so much for rating Tenpin Bexleyheath 5*! We will be sure to pass on your lovely feedback and we hope to see you again soon. Best wishes - Jade

Rated 5 out of 5 stars

Great bowling alley

Great bowling alley, nice food, fun arcade

May 13, 2026
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Reply from Tenpin - Bexleyheath

Hello Natasha,
Thank you for taking the time to rate Tenpin Bexleyheath 5 stars. We're glad you enjoyed your experience with us! Thank you for your positive feedback regarding our bowling alley, food, and arcade. We look forward to welcoming you back again soon. All the best ~ Laura

Rated 2 out of 5 stars

Staff were nice but the venue isn't…

Staff were nice but the venue isn't appealing at all. It's off putting, not particularly clean and over priced.

May 13, 2026
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Reply from Tenpin - Bexleyheath

Hi Thomas
We appreciate you taking the time to share your thoughts. We're sorry the venue's cleanliness and pricing didn't meet your expectations. We'll address this. Best wishes - Clare

Rated 2 out of 5 stars

I was really disappointed with our…

I was really disappointed with our visit, we booked two games and the lane kept malfunctioning had to wait a while for the staff to come happened about eight times in total… we should’ve been moved, but wasn’t. Staff were ok but I wouldn’t say they were great

May 9, 2026
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Reply from Tenpin - Bexleyheath

Hi Abby
We're sorry your visit was disappointing due to lane malfunctions. We regret the inconvenience and that a lane change wasn't offered. We'll address this with our team and appreciate your feedback. Best wishes - Clare

Rated 5 out of 5 stars

Great venue for kids party

Great venue for kids party. Everyone happy.
Been here before as well and always good.

May 2, 2026
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Reply from Tenpin - Bexleyheath

Hello Ash,
Thank you for taking the time to rate Tenpin Bexleyheath 5 stars. We're happy to hear that our venue was great for the kids party and that everyone was happy. It is wonderful that you have always had a good experience. We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura

Rated 3 out of 5 stars

Broken scoring system

The staff were really friendly & polite.
The place was clean & tidy.
The bar was well stocked & the Thursday night deal was a real crowd pleaser.
However The scoring system failed to work properly and the lane kept going into fault, which let down the enjoyment.
Also it would be a good idea to be issued a drinks voucher instead of having to pre-order drinks.
Plus we had to stop the game to wait at the bar for drinks. It would be great to have a waitress service, better for us and less down time on the lanes.

April 30, 2026
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Reply from Tenpin - Bexleyheath

Hi Chris, thanks for leaving feedback for Tenpin Bexleyheath. While we are really pleased to hear you enjoyed taking advantage of our great deals and that our staff had a positive impact on your visit, we are very sorry to hear you encountered issues while playing. We hope the team managed to get these sorted swiftly for you! We also appreciate the feedback regarding the drink situation and having to take time away from the lanes to order. We hope to welcome you back another time for more fun! Best wishes - Kaylee

Rated 5 out of 5 stars

All ran smoothly at the activity

All ran smoothly at the activity
Facilities were in good condition and food and drink was good and reasonably priced.

May 6, 2026
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Reply from Tenpin - Bexleyheath

Hi Catalina, thank you for rating Tenpin Bexleyheath 5*! It's great to hear that all ran smoothly and you were happy with our facilities/pricing. We will pass your valuable feedback on, and we hope to see you back soon! Best wishes, Jade

Rated 2 out of 5 stars

Only 4 bowling balls in my lane

Only 4 bowling balls in my lane, the pins stopped working and had to be reset but the game was not reset. Not enough staff present. This is my usual bowling place always hit or miss this place

May 6, 2026
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Reply from Tenpin - Bexleyheath

Hello KJ,
Thank you for taking the time to rate Tenpin Bexleyheath 2 stars. We appreciate your feedback and are sorry your recent visit wasn't great. We'll look into the bowling ball availability, pin reset issues, and staffing levels to improve our guest experience. We hope to welcome you back again soon and that your next visit is a 5 star one. All the best ~ Laura

Rated 3 out of 5 stars

The bowling experience was superb…

The bowling experience was superb however the lift to the venue smelled like a toilet looks like it has been used as a toilet and is not being cleaned

May 6, 2026
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Reply from Tenpin - Bexleyheath

Hello Jackie,
Thank you for taking the time to rate Tenpin Bexleyheath 3 stars. We appreciate your feedback and are pleased you enjoyed bowling. We're sorry the lift's condition negatively impacted your visit. We'll address this urgently with our cleaning team. All the best ~ Laura

Rated 2 out of 5 stars

We had booked a meal and game together…

We had booked a meal and game together ticket, however when we came there and showed ticket to reception counter they did not communicate this to kitchen, and we kept playing games and no food was coming and we eveb finished playing and on repeated asking was informed food was not communicated to the kitchen and when the burger came finally it was dry with no mayonnaise or ketchup though was mentioned in chicken burger leaflet, it was such a terrible experience and we wont be visiting again

May 6, 2026
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Reply from Tenpin - Bexleyheath

Hello Theertha,
Thank you for taking the time to rate Tenpin Bexleyheath 2 stars. We're sorry your meal wasn't communicated to the kitchen and that your burger was dry. We'll share this feedback with our team to improve our service. We hope you'll consider visiting us again in the future and that your next visit is a 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Everything was great

Everything was great

May 6, 2026
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Reply from Tenpin - Bexleyheath

Hello Tommy,
Thank you for taking the time to rate Tenpin Bexleyheath 5 stars. We are delighted to hear that everything was great. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura

Rated 4 out of 5 stars

Tenpin experience

A very nice place to go bowling with a friend. The atmosphere was enjoyable, and once we got started, everything ran smoothly. There was a slight delay at the beginning due to a lack of staff, as we had to wait to access our booking. However, after that initial wait, the experience was easy and enjoyable overall.

May 5, 2026
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Reply from Tenpin - Bexleyheath

Hello Tung Le,
Thank you for taking the time to rate Tenpin Bexleyheath 4 stars. We're glad you enjoyed your bowling experience. We're sorry for the initial delay due to staffing. We'll address this to ensure smoother check-ins. We hope to welcome you back soon for an even better visit. All the best ~ Laura

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