The experience was good. Unfortunately the app wasn’t working properly so we couldn’t order drinks via the QR code at the lane I was also a little disappointed that you deals didn’t start till 6p... See more
Company replied
Location
Switch locationColiseum Leisure Park, Coliseum Way, Cheshire Oaks, Cheshire, CH65 9HD Cheshire Oaks, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I booked and paid online, and the process was very straight forward. We were told which lane we had been allocated on arrival and were able to set up our games without any problems. I hadn't been bowl... See more
Company replied
Great party for my 7 year old and his friends! The host was fantastic considering she was running 2 parties at the same time. The kids enjoyed the songs & having a dance inbetween the bowling & having... See more
Company replied
I have put in a formal complaint about the service received and nobody has had the decency to respond. Service from start to finish was very poor. The bowling itself was enjoyed by the grandchildren... See more
Company replied
Company details
Written by the company
Tenpin Cheshire Oaks is right inside the Cheshire Oaks Designer Outlet — easy reach from Ellesmere Port, Chester, Wirral and across Cheshire. The perfect excuse to make a full day of it. With modern bowling lanes, laser tag in our 4D arena, karaoke rooms and a full arcade, there’s more than enough to keep everyone entertained after the shopping bags are packed. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling at Cheshire Oaks, sorted.
Contact info
Coliseum Leisure Park, Coliseum Way, Cheshire Oaks, Cheshire, CH65 9HD, Cheshire Oaks, United Kingdom
- 0333 034 6100
4.1
Great
123 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The little fella and myself both really…
The little fella and myself both really enjoyed the bowling and him the arcade however the machines frequently break and the toilet was flooded.the owners should spend some money instead of giving staff multiple jobs ..overall was enjoyable
June 27, 2026
Reply from Tenpin - Cheshire Oaks
Hi Kevin, thank you for your 4* rating of Tenpin Cheshire Oaks! We're glad to hear that you enjoyed your time bowling. We're sorry to hear that there are frequently issues with the machines and that the toilet was flooded. We will be sure to pass these comments on for internal review. Thanks again for your feedback. Best wishes, Jade
Great atmosphere for the kids
July 1, 2026
Reply from Tenpin - Cheshire Oaks
Hi Anthony, thank you for the lovely 5* rating of Tenpin Cheshire Oaks. We are delighted to hear that you found it to be a great atmosphere for the kids. We hope to see you again soon for another 5* experience. Best wishes, Jade
Reply from Tenpin - Cheshire Oaks
Hi Kat, thank you for rating Tenpin Cheshire Oaks 5*! It's really kind of you to send us this lovely feedback regarding stuff. We will be sure to pass these comments on. Thanks again. Best wishes, Jade
great fun
great fun, friendly staff, arrived early and taken straight through and booked extra time in the karaoke, when we got there.
June 25, 2026
Reply from Tenpin - Cheshire Oaks
Hello Carol,
Thank you for your fantastic 5-star review! We are so pleased to hear you had a great time and found our team friendly. We're especially glad you enjoyed the karaoke and were able to extend your fun! We hope to see you again soon! All the best ~ Laura
A wonderful Experience
The staff where helpful and attentive the areas clean and well maintained, the bowling and lazer Quest most enjoyable, we took our four foster children who all agreed one saying “it was the best experience ever”!
June 24, 2026
Reply from Tenpin - Cheshire Oaks
Hi there,
Thank you for your fantastic 5* review at Tenpin Cheshire Oakes! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Reply from Tenpin - Cheshire Oaks
Hi Louise, thank you for rating Tenpin Cheshire Oaks 5*! We will pass your kind feedback on to our team, and we hope to see you back soon! Best wishes, Jade
So run down went blowing in the weekday…
So run down went blowing in the weekday and the place is just filthy it’s so dirty I wouldn’t even use the door handles ordered 2 drinks while bowling the Pepsi was like water and the slush was just terrible the place needs a deep clean the plastic screens are that dirty you can hardly see the table next to you bowling balls we’re so dirty they are discoloured won’t be going back again was full of people flooding in from the bail hostel about 2 mins away I wouldn’t take my kids here it’s rotten and I have 3 disabled kids so they wouldn’t understand not to out things in there mouth
June 17, 2026
Reply from Tenpin - Cheshire Oaks
Hi Amy, thank you for sharing your feedback regarding your visit to Tenpin Cheshire Oaks. We are truly sorry to hear about the issues you experienced with cleanliness, the quality of the drinks, and the condition of our bowling equipment. We will ensure this feedback is passed onto the relevant teams for improvements to be made. Please feel free to email us the details of your visit to customer.feedback@tenpin.co.uk with "Review - Cheshire Oaks" in the subject line if you wish to discuss this further. We hope to have an opportunity to welcome you back for a much better experience! Best wishes - Rosie
Average overpriced food
Average overpriced food, overpriced drinks, and even with a deal a very expensive 90 minutes. Not a bad experience, but not one I would repeat. Enhancing the food quality (and it would need a significant improvement) would bring me back, otherwise there are better, cheaper options available nearby.
June 17, 2026
Reply from Tenpin - Cheshire Oaks
Hi there, thank you for leaving Tenpin Cheshire Oaks a 3* rating! We appreciate your honest feedback regarding your recent visit. We are truly sorry to hear that your experience did not meet your expectations, especially concerning the food and drink pricing and quality. We are always looking for ways to improve and your comments are valuable. We will ensure this feedback is passed onto the correct teams for future improvements to be made and we hope to welcome you back in the future! Best wishes - Rosie
Party was fine but the party…
Party was fine but the party entertainers didn't spend anytime with our group and were only focused on the other parties
June 10, 2026
Reply from Tenpin - Cheshire Oaks
Hello
We're sorry to hear the entertainers didn't engage with your group. We'll review this feedback with our team. Best wishes - Clare
Reply from Tenpin - Cheshire Oaks
Hi Kathleen, thank you for leaving Tenpin Cheshire Oaks a lovely 5* rating! We're so glad you enjoyed your time with friends! We appreciate your kind words and can't wat to see you again soon! Best wishes - Rosie
We love playing pool at tenpin
We love playing pool at tenpin , it's always a great friendly atmosphere and the drinks are reasonably priced . The cocktails are very good too !!
June 10, 2026
Reply from Tenpin - Cheshire Oaks
We are so happy to hear you enjoy playing pool with us and appreciate the friendly atmosphere and reasonable drink prices. We are glad you like our cocktails too! We look forward to your next visit. All the best ~ Laura
Reply from Tenpin - Cheshire Oaks
Hi there, thank you for leaving Tenpin Cheshire Oaks a fantastic 5* rating. We are thrilled to hear you enjoyed your visit to us and we hope to welcome you back again soon! Best wishes - Kaylee
We did not enjoy the experience as much…
We did not enjoy the experience as much as we have previously enjoyed Tenpin in Crewe. The Chester site does not have suitable tables and chairs for eating and relaxing. There are too many steps including one up to the bowling area
June 3, 2026
Reply from Tenpin - Cheshire Oaks
Hello Jane, Thank you for taking your time to leave us some feedback from your recent visit to us. We are sorry to hear that you were disappointed with your recent visit to our Tenpin. We will pass your comments onto our team regarding the seating area. We do hope to see you again soon here at Tenpin. Many Thanks - Kimberley
Enjoyed by us all
Enjoyed by us all. One or two minor problems which were quickly rectified by excellent staff.
June 3, 2026
Reply from Tenpin - Cheshire Oaks
Hi Alan, thank you very much for the excellent 5* review of Tenpin Cheshire Oaks! We are really happy to see you had such an enjoyable visit and we can't wait to see you again soon! Best wishes - Mel
Ordered from the table
Ordered from the table, drinks came quickly, food came soon after and the staff were polite and asked if we needed anything etc. food was nice, was good value too!
May 27, 2026
Reply from Tenpin - Cheshire Oaks
Hi Alan, thank you for leaving Tenpin Cheshire Oaks an excellent 5* rating. We are so glad to hear the service you received was quick and efficient and that you feel everything was good value for money. We hope to welcome you all back again soon! Best wishes - Kaylee
kids well looked after during the…
kids well looked after during the sessions.
ice and delicious meals, with slight small pizzas and no options for ice cream flavour.
May 13, 2026
Reply from Tenpin - Cheshire Oaks
Hi Janet,
Thank you for your fantastic 5* review at Tenpin Cheshire Oaks! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Exactly as advertised
Exactly as advertised. Plenty of good quality machines and activities. The staff were great and the time of my visit there was an excellent deal on. Booking process online and in person is really easy to use
May 26, 2026
Reply from Tenpin - Cheshire Oaks
Hello, thank you so much for the fabulous 5* review of Tenpin Cheshire Oaks! It is wonderful to see that such a good time was had! We are so pleased you loved all of our our fab activities, found us good value for money and found our booking process easy and we can't wait to see you again soon! Best wishes - Mel
Ex-Cartel tenpin staff threatened my life after asking for a refund when they scammed me
We were sitting in the photo booth taking our pictures as we were they turned the power off on that specific machine started giving us verbal and not giving us our money back then they started threatening us saying they would put hands on us and use illegal forms of action we were rather scared for our life as they were blocking the exits and to make it even worse at one point he was saying I'll go behind the bar whip out my machete and hack your little head off as if he was some sort of mexican cartel boss and that he would end my puny little pathetic life so I shan't be returning to this awful establishment as I had a horrific experience and genuinely feared for my life
May 26, 2026
Unprompted review
Reply from Tenpin - Cheshire Oaks
Hello Alexander,
Thank you for taking the time to rate Tenpin Cheshire Oaks. We are concerned about your visit and would like the opportunity to look into this further. Please could you email us your experience to customer.feedback@tenpin.co.uk with the name of the venue and the details of your experience. We look forward to the opportunity to investigate this situation. All the best ~ Laura
Staff were very rude when it came to us…
Staff were very rude when it came to us leaving when it closed as we was finishing on of the machines we used money for and they said we won’t get the money back and we’re raising their voice
May 27, 2026
Reply from Tenpin - Cheshire Oaks
We're truly sorry to hear about your experience with our staff as you were leaving. We will address these concerns internally. If you would like to discuss your experience please email the details to customer.feedback@tenpin.co.uk with the subject "Review - Cheshire Oaks" and we can reach out to you. Best wishes-Clare
Birthday bowling
Everthing went as it should, booked online & quick& easy, staff were helpfull also
May 17, 2026
Reply from Tenpin - Cheshire Oaks
Hello there, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that your session ran smoothly. And that you found our staff great throughout! We do hope to see you again soon. Many Thanks - Kimberley
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.