We enjoyed bowling, error from staff when setting names on board took along time to be sorted due to low staffing and long queues, then bumpers did not work so had to be moved to another lane. Orde... See more
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Crosspoint Business Park, Olivier Way, Coventry, CV2 2SH Coventry, GB
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We enjoyed bowling, error from staff when setting names on board took along time to be sorted due to low staffing and long queues, then bumpers did not work so had to be moved to another lane. Orde... See more
Company replied
Fitted 18 of us in as a family at time we wanted. Everyone enjoyed the session, though the noise level was unnecessarily high from all the games
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Enjoyed the bowling but checking in after pre payment seemed to take ages as had to queue as people were having to pay for various different activities & only one person serving. The bowling lane we... See more
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We booked it for our son & a few of his friends, he said they had a great time & there was lots to do, they tried laser tag, bowling & then the arcade, when I had any questions staff were really helpf... See more
Company replied
Tenpin Coventry is easy reach from Coventry city centre, Kenilworth, Rugby and across the West Midlands. With modern bowling lanes and lane lighting, we’re a great spot for families, groups and student nights in one of the Midlands’ biggest cities. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Coventry, sorted.
Crosspoint Business Park, Olivier Way, Coventry, CV2 2SH, Coventry, United Kingdom
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Bowling after we started playing is not working properly and stopped
Reported to the receptionist it took 40 minutes only to transfer to another lane
Wet disappointing

Reply from Tenpin - Coventry
Booked a Karaoke Popstar package for my daughter which says is for 90 minutes of karaoke, includes props and gift for birthday person. The room was dirty with dried on ketchup everywhere, the props were half broken, deflated dirty items just left in the room from previous parties I presume. The mics kept not working, despite multiple requests to sort we ended up with one working intermittently and the karaoke screen kept lagging and freezing. None of the girls could pick songs they wanted and had to use a generic list that we finally managed to queue up so 11 year olds stuck singing ABBA, Queen and Dolly Parton. Manager said nothing they could do to fix and offered a game of bowling which my daughter declined as she’d wanted a karaoke party. The karaoke advertised for 90 mins was only set for 60 mins and we were expected to vacate the room prior to our 90 mins being up so they could have the next booking in there. Food was 4 pizzas in takeaway boxes, not cut up properly, no plates, no napkins. Only thing I will say is that I did get a full refund after a bit of back and forth with the two managers who initially told me they ‘don’t do refunds as a rule’. Really disappointing party and shame for my daughter who had been so excited for it.

Reply from Tenpin - Coventry
Had a fun night , 7 of us visited £65 for all of us to have 1 game, a very resizable price.The kids also enjoyed the arcade area. our 2 lanes could have been cleaned down as there was left over food and drinks left behind by the last guest's Which I had to clear.

Reply from Tenpin - Coventry

Reply from Tenpin - Coventry
The bowling was amazing and so was the arcade. Service was quick and employees were very friendly.

Reply from Tenpin - Coventry

Reply from Tenpin - Coventry

Reply from Tenpin - Coventry
Wonderful softplay with great system in place. The concerns are for how busy it is, they need a better system to get drinks, as it seems very backwards and I queued for over 30 minutes for a drink. Music is so loud, can’t hear each other sitting at the tables.

Reply from Tenpin - Coventry
The new outlay is super really liked it. However with a bowling slot time booked it took nearly 15 mins+ to get drinks. The bar staff didn’t even acknowledge us throughout at that time and then served another customer, lacked customer appreciation and service. I think for a busier evening need a couple more staff and further training in being in a customer facing role. Put us off getting more drinks later. But the venue was really good thank you.

Reply from Tenpin - Coventry
Came here for my daughters 4th birthday and she was loving bowling for her own turns this time. She was super happy that she got her very first strike while she was playing, she has also seen that there is now soft play up there too so we will be bringing her back so she can have ago on there. 5* everytime, staff are friendly and apologised about the wait that we had as we started bowling 10 mins late. Since the soft play has been put in, it has made it look so much bigger in there as it is more open and easier to get around.

Reply from Tenpin - Coventry
Great bowling but poor pizza.
Love bowling and the arcade though the addition of soft play made it heaving.
The pizza was shameful more crust than any topping, shame can't attach the picture.

Reply from Tenpin - Coventry
Far to much going on now the play area is there, daughter couldn't cope even with her ear defenders on, had to leave half way through game.
Not enough staff for that amount of people either!!

Reply from Tenpin - Coventry
Well as you just opened new things you would think more people would serve. It was packed, the queues were long. I paid for my 9 year old son to go in the play area then they said they were full so come back in 25 mins, which my son has adhd and waiting was long, then when he went back they told him he was too tall so I had to explain he's 9 and I already paid he was then let in. Then food was pricey for what I got a small handful of chips and half a batch? Certainly wasn't impressed i spent over £100 in total and what an expensive disappointment

Reply from Tenpin - Coventry
The revamped venue is a great improvement but on the day our party arrived for our 3 lane 16 person (prebooked) session, we were greeted by a 20 minute queue to register our session. Only one reception position manned. Only 2 of our 3 prebooked lanes were available to use , the third necessitating a further 20 minute wait for the lane to become free.(not good with 8 small grandchildren eager to get going) overall staff were totally overwhelmed but polite and helpful. Lesson learnt Dont go at busy time!!!

Reply from Tenpin - Coventry
Kids had a great time in the new soft play & darts area. Darts quite expensive for a weekend 30 minute session which make it harder for families to enjoy all that there is to offer which makes for sad children if this cannot be accommodated on each trip here.
Staff at bar area struggling with working on there own, huge ques of people waiting and no one really seems to be enthusiastic enough to move at a quicker pace. Would come back as soft play was a huge hit with kids

Reply from Tenpin - Coventry
Massive ques. Table service over 45 minutes. Soft play had to be pre booked but didn't state anywhere so I had an upset little one and we went back. Ram packed only half the tables to number of families booked in it was ridiculous and the music was so loud you couldn't hold a conversation, mid afternoon. Coventry

Reply from Tenpin - Coventry
Bowling was good. Just felt sorry for the one person behind the bar. More staff needed during half term

Reply from Tenpin - Coventry
We took the kids bowling and had food as well. We booked for 8pm and when we went to the lane there was people still using the bowling lane. So you have to stand and wait until there finished and there not happy because they are being rushed to finish. Then the lanes stopped working and had to wait for about 15 mins then got told to move lanes. Food is not great.

Reply from Tenpin - Coventry
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