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Tenpin - Coventry Reviews 

206
TrustScore 3.5 out of 5

3.3

Crosspoint Business Park, Olivier Way, Coventry, CV2 2SH Coventry, GB


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Rated 3 out of 5 stars

We enjoyed bowling, error from staff when setting names on board took along time to be sorted due to low staffing and long queues, then bumpers did not work so had to be moved to another lane. Orde... See more

Company replied

Rated 4 out of 5 stars

Fitted 18 of us in as a family at time we wanted. Everyone enjoyed the session, though the noise level was unnecessarily high from all the games

Company replied

Rated 4 out of 5 stars

Enjoyed the bowling but checking in after pre payment seemed to take ages as had to queue as people were having to pay for various different activities & only one person serving. The bowling lane we... See more

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Rated 5 out of 5 stars

We booked it for our son & a few of his friends, he said they had a great time & there was lots to do, they tried laser tag, bowling & then the arcade, when I had any questions staff were really helpf... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Coventry is easy reach from Coventry city centre, Kenilworth, Rugby and across the West Midlands. With modern bowling lanes and lane lighting, we’re a great spot for families, groups and student nights in one of the Midlands’ biggest cities. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Coventry, sorted.


Contact info

  • Crosspoint Business Park, Olivier Way, Coventry, CV2 2SH, Coventry, United Kingdom

  • 0333 034 6100

3.3

Average

TrustScore 3.5 out of 5

206 reviews

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3.3

All reviews

(206)

10,015 reviews in the last 12 months

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Rated 4 out of 5 stars

Laser Tag Party

March 28, 2026
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Reply from Tenpin - Coventry

Hi Adam, thanks for leaving a rating and review for Tenpin Coventry! We're thrilled to hear that you have rated our Laser Tag party 4 stars and we're pleased that you enjoyed your visit. We greatly appreciate your feedback, and we can't wait to see you again in the future! Best wishes - Rosie

Rated 1 out of 5 stars
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Reply from Tenpin - Coventry

Hi Safeera, thank you for leaving Tenpin Coventry a rating and review. We're sorry to hear that you didn't have a great visit. Please feel free to send us the details via email to customer.feedback@tenpin.co.uk with the subject 'Review - Coventry' where we can look into this further for you. We hope to welcome you back again soon! Best wishes - Rosie

Rated 2 out of 5 stars

Bowling after we started playing is not…

Bowling after we started playing is not working properly and stopped
Reported to the receptionist it took 40 minutes only to transfer to another lane
Wet disappointing

March 25, 2026
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Reply from Tenpin - Coventry

Hello Hassan, Thank you for taking your time to leave us a review. We are sorry to hear the issues you faced during your visit to our Tenpin in Coventry. We will pass your feedback on. We do hope to see you again soon for a much smoother experience. Our apologies - Kimberley

Rated 1 out of 5 stars

Karaoke party disaster

Booked a Karaoke Popstar package for my daughter which says is for 90 minutes of karaoke, includes props and gift for birthday person. The room was dirty with dried on ketchup everywhere, the props were half broken, deflated dirty items just left in the room from previous parties I presume. The mics kept not working, despite multiple requests to sort we ended up with one working intermittently and the karaoke screen kept lagging and freezing. None of the girls could pick songs they wanted and had to use a generic list that we finally managed to queue up so 11 year olds stuck singing ABBA, Queen and Dolly Parton. Manager said nothing they could do to fix and offered a game of bowling which my daughter declined as she’d wanted a karaoke party. The karaoke advertised for 90 mins was only set for 60 mins and we were expected to vacate the room prior to our 90 mins being up so they could have the next booking in there. Food was 4 pizzas in takeaway boxes, not cut up properly, no plates, no napkins. Only thing I will say is that I did get a full refund after a bit of back and forth with the two managers who initially told me they ‘don’t do refunds as a rule’. Really disappointing party and shame for my daughter who had been so excited for it.

March 25, 2026
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Reply from Tenpin - Coventry

Hi Hollie
We appreciate you taking the time to share your experience. We're very sorry to hear that the Karaoke Popstar package did not meet your expectations, especially regarding the room's cleanliness, the condition of the props, and the karaoke equipment issues. We'll address these concerns with our team to ensure we improve the party experience. Best wishes - Clare

Rated 4 out of 5 stars

Had a fun night

Had a fun night , 7 of us visited £65 for all of us to have 1 game, a very resizable price.The kids also enjoyed the arcade area. our 2 lanes could have been cleaned down as there was left over food and drinks left behind by the last guest's Which I had to clear.

March 21, 2026
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Reply from Tenpin - Coventry

Hi June
We're glad you had a fun night and the kids enjoyed the arcade. We appreciate your feedback regarding the cleanliness of the lanes and will address this with our team to ensure a better experience for all our guests. Best wishes - Clare

Rated 5 out of 5 stars

Just a really good venue

Just a really good venue. Good bowling. Easy to use.

March 13, 2026
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Reply from Tenpin - Coventry

Hello Ruaraidh,
Thank you for taking the time to rate Tenpin Coventry 5 stars. We are delighted to hear that you enjoyed your visit to the venue and that you liked the venue. We hope to welcoming you back again soon for another 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Bowling

The bowling was amazing and so was the arcade. Service was quick and employees were very friendly.

March 7, 2026
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Reply from Tenpin - Coventry

Hi Michael, thank you for leaving Tenpin Coventry a lovely 5* rating and review! We're so glad to hear that you enjoyed the bowling and arcade and that our team was helpful. We look forward to welcoming you back again in the future Best wishes - Rosie

Rated 5 out of 5 stars

Excellent for the kiddies will…

Excellent for the kiddies will definitely be back

February 28, 2026
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Reply from Tenpin - Coventry

Hi Jane, thank you for taking time to leave such a lovely 5* review of Tenpin Coventry! We are so happy to see you had such an enjoyable visit with your family and we are thrilled to hear you will be visiting us again soon! Best wishes - Mel

Rated 3 out of 5 stars

Very over crowed

Very over crowed. Capacity for soft play is way to high

February 28, 2026
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Reply from Tenpin - Coventry

Hi there, thank you for the review for Tenpin Coventry! We really appreciate your feedback and will ensure this is passed to the correct team. We hope to see you again soon! Best wishes - Adelaide

Rated 3 out of 5 stars

Wonderful softplay with great system in…

Wonderful softplay with great system in place. The concerns are for how busy it is, they need a better system to get drinks, as it seems very backwards and I queued for over 30 minutes for a drink. Music is so loud, can’t hear each other sitting at the tables.

February 28, 2026
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Reply from Tenpin - Coventry

Hi there, thank you for the 3* review for Tenpin Coventry! We're delighted to hear that you enjoyed the soft play, however we are sorry to hear that there was a long wait time to order drinks and that you had found the music too loud. We really appreciate your feedback and will ensure this is passed onto our team. We hope to see you again soon! Best wishes - Adelaide

Rated 3 out of 5 stars

The new outlay is super really liked…

The new outlay is super really liked it. However with a bowling slot time booked it took nearly 15 mins+ to get drinks. The bar staff didn’t even acknowledge us throughout at that time and then served another customer, lacked customer appreciation and service. I think for a busier evening need a couple more staff and further training in being in a customer facing role. Put us off getting more drinks later. But the venue was really good thank you.

March 1, 2026
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Reply from Tenpin - Coventry

Hi Pomy, thank you for the review for Tenpin Coventry! We're glad to hear that you enjoyed the venue, but are sorry to hear that there had been a long wait to order drinks. We really appreciate your feedback and will ensure this is passed on for future improvements to be made. We hope to welcome you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Daughters 4th Birthday

Came here for my daughters 4th birthday and she was loving bowling for her own turns this time. She was super happy that she got her very first strike while she was playing, she has also seen that there is now soft play up there too so we will be bringing her back so she can have ago on there. 5* everytime, staff are friendly and apologised about the wait that we had as we started bowling 10 mins late. Since the soft play has been put in, it has made it look so much bigger in there as it is more open and easier to get around.

February 27, 2026
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Reply from Tenpin - Coventry

Hi Stephanie, thank you for the fab 5* review for Tenpin Coventry! We're delighted to hear that you had a lovely time bowling with your daughter and that our team provide a great service during your visits. We look forward to welcoming you back again soon! Best wishes - Adelaide

Rated 3 out of 5 stars

Great bowling but poor pizza

Great bowling but poor pizza.

Love bowling and the arcade though the addition of soft play made it heaving.
The pizza was shameful more crust than any topping, shame can't attach the picture.

February 20, 2026
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Reply from Tenpin - Coventry

Hello, thank you for rating Tenpin Coventry 3*! It's great to hear that you enjoyed the bowling and arcades, but we are sorry to hear that you didn't enjoy the pizza. We will ensure your feedback is passed on for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide

Rated 1 out of 5 stars

Far to much going on now the play area…

Far to much going on now the play area is there, daughter couldn't cope even with her ear defenders on, had to leave half way through game.
Not enough staff for that amount of people either!!

February 22, 2026
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Reply from Tenpin - Coventry

Hi Tasha, thank you for leaving Tenpin Coventry a rating and review. We're sorry to hear that the play area impacted your visit and that it was too overwhelming for your daughter. We appreciate your feedback and will ensure that it's reviewed by the relevant teams for future improvements to be made. We hope to welcome you back in the future! Best wishes - Rosie

Rated 2 out of 5 stars

Expensive, long queues, portions and quality of food was crap

Well as you just opened new things you would think more people would serve. It was packed, the queues were long. I paid for my 9 year old son to go in the play area then they said they were full so come back in 25 mins, which my son has adhd and waiting was long, then when he went back they told him he was too tall so I had to explain he's 9 and I already paid he was then let in. Then food was pricey for what I got a small handful of chips and half a batch? Certainly wasn't impressed i spent over £100 in total and what an expensive disappointment

February 21, 2026
Tenpin - Coventry logo

Reply from Tenpin - Coventry

Hi there,
We appreciate you taking the time to share your experience. We're sorry to hear about the long queues, the play area entry issues, and the food quality. We will address your concerns with our team to improve our service and offerings. If you would like to discuss this, please send an email to customer.feedback@tenpin.co.uk with the subject "Review - Coventry" and the details for us to reach out to you. Best wishes - Clare

Rated 4 out of 5 stars

The revamped venue is a great…

The revamped venue is a great improvement but on the day our party arrived for our 3 lane 16 person (prebooked) session, we were greeted by a 20 minute queue to register our session. Only one reception position manned. Only 2 of our 3 prebooked lanes were available to use , the third necessitating a further 20 minute wait for the lane to become free.(not good with 8 small grandchildren eager to get going) overall staff were totally overwhelmed but polite and helpful. Lesson learnt Dont go at busy time!!!

February 21, 2026
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Reply from Tenpin - Coventry

Hi Derek,
We appreciate your feedback on the revamped venue. We're sorry the queue and lane availability impacted your party, especially with eager grandchildren. We'll review staffing during busy times to improve the experience. We value your insights. Best wishes - Clare

Rated 3 out of 5 stars

Great for kids but expensive and staff seem uninterested in being there

Kids had a great time in the new soft play & darts area. Darts quite expensive for a weekend 30 minute session which make it harder for families to enjoy all that there is to offer which makes for sad children if this cannot be accommodated on each trip here.
Staff at bar area struggling with working on there own, huge ques of people waiting and no one really seems to be enthusiastic enough to move at a quicker pace. Would come back as soft play was a huge hit with kids

February 22, 2026
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Reply from Tenpin - Coventry

Hi Lauren,
We appreciate your feedback. We're happy the kids enjoyed the soft play. We'll review darts pricing and staffing at the bar area to improve the experience. Thanks for bringing this to our attention. Best wishes - Clare

Rated 3 out of 5 stars

Massive ques

Massive ques. Table service over 45 minutes. Soft play had to be pre booked but didn't state anywhere so I had an upset little one and we went back. Ram packed only half the tables to number of families booked in it was ridiculous and the music was so loud you couldn't hold a conversation, mid afternoon. Coventry

February 22, 2026
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Reply from Tenpin - Coventry

Hello. We appreciate you taking the time to share your experience. We're sorry to hear about the long wait, the soft play booking confusion, the crowded conditions, and the loud music. We'll review these points to improve our service. We do hope to see you again soon for a much more enjoyable visit. Many Thanks - Kimberley

Rated 4 out of 5 stars

Bowling was good

Bowling was good. Just felt sorry for the one person behind the bar. More staff needed during half term

February 20, 2026
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Reply from Tenpin - Coventry

We're glad you enjoyed bowling. We appreciate your feedback regarding the staffing levels during the half-term. We'll consider this to improve our service. Many Thanks - Kimberley

Rated 3 out of 5 stars

We took the kids bowling and had food…

We took the kids bowling and had food as well. We booked for 8pm and when we went to the lane there was people still using the bowling lane. So you have to stand and wait until there finished and there not happy because they are being rushed to finish. Then the lanes stopped working and had to wait for about 15 mins then got told to move lanes. Food is not great.

February 19, 2026
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Reply from Tenpin - Coventry

Hello Tony. Thank you for sharing your experience. We're sorry your bowling started late due to the previous players and that you had to move lanes because of a malfunction. We'll address the lane management and food quality issues you raised to improve our service. We do hope to see you again soon. Many Thanks - Kimberley

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