The staff, were so rude dealt with two and it was like they were forced to be there. Customer service requires a smile and good attitude, good none of it. The bowling itself was fun, but our isle tabl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely brilliant, Soon as we arrived staff were super friendly and helpful. Made my Daughter feel extra special on her birthday with the t-shirt & goody bag and with the addition of the dance sect... See more
Company replied
Bowling itself was ok but camera didnt work for bowlers so the children were disappointed they couldn't have their picture up. Plenty of lanes free yet had a party of 11 adults next to our family who... See more
Company replied
We recently had my daughter's birthday party with Tenpin Derby, it was a lovely party and there was always something happening whether it was bowling or dancing. Everything just ran smoothly. The st... See more
Company replied
Company details
Written by the company
Tenpin Derby is easy reach from Derby city centre, Long Eaton, Burton upon Trent and across Derbyshire. With modern bowling lanes and lane lighting, we’re a favourite for families, groups and anyone looking for a fun night out in the East Midlands. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, low value weekday bowling deals — fun for kids big and small. Bowling in Derby, sorted.
Contact info
Foresters Leisure Park, Derby, DE23 8AG, Derby, United Kingdom
- 0333 034 6100
4.5
Excellent
150 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I really nice staff
It was very clean. The staff was very friendly. I had a lot of fun.
January 31, 2026
Reply from Tenpin - Derby
Hi Shaz, thank you so much for rating Tenpin Derby a fantastic 5 stars! It's brilliant to hear that you had a fun experience and that the team had a positive impact on your visit. Hope to see you again soon.
Take care,
Kirsty
Food was good, staff were great
Food was good but very rushed. We got kicked off the lane as soon as we’d started to eat. It was busy so that’s understandable, and we were show to a table. Lauren on the desk was extremely helpful and went out of her way to make sure my daughter had an amazing birthday!!
February 1, 2026
Reply from Tenpin - Derby
Hi Amanda.
We're glad you enjoyed the food and that our staff helped make your daughter's birthday special! We apologize that you felt rushed; we will review our lane timing during busy periods. Thanks for your feedback. Best wishes - Clare
Reply from Tenpin - Derby
Hello Ellie,
Thank you for taking the time to rate Tenpin Derby 5 stars. We are delighted to hear that you had a great time at the venue and that the staff was friendly and the lanes were easy to set up. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Had a great bowling trip with my son
Had a great bowling trip with my son. The girl who works there(I didn’t get her name) She was absolutely lovely also.
January 29, 2026
Reply from Tenpin - Derby
Hello, thank you for taking the time to leave such a fabulous 4* review of Tenpin Derby! We are so pleased you had a great time with your son and we very much hope to welcome you back again soon for another fun day out! Best wishes - Mel
Fun and offer on Sunday after 7pm
February 1, 2026
Reply from Tenpin - Derby
Hi Amy, thank you for leaving Tenpin Derby a fabulous 5* review! We're so pleased to hear that you had fun during your visit and was able to take advantage of our Sunday Sessions deal too. We hope to see you back again very soon! Best wishes - Rosie
Party host great food really bad
Booked the party for 6 people host was great only has 1 child left when came to 12 and machines turned of leaving last kid extreamly upset. Food was absolutely disgusting and no one ate it I ended up taking them all to mcdonalds after.
February 1, 2026
Reply from Tenpin - Derby
Hi Stacey, thank you for taking the time to leave a review of Tenpin Derby. We are sorry to hear about the issued you faced during your recent visit. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk, with the subject as 'Review-Derby'. Please include as much detail as possible.
Take care,
Kirsty
Check in was quick and easy
Check in was quick and easy. All staff were lovely. Food was really nice. Lovely atmosphere. My grandson loves coming here. Escape rooms next visit
January 31, 2026
Reply from Tenpin - Derby
Hi Marian, thank you for the 5* rating of Tenpin Derby. We are delighted to hear that your recent visit was great and that you and your grandson enjoyed the atmosphere. We look forward to welcoming you back again!
Take care,
Kirsty
Great value and experiwnce
January 25, 2026
Reply from Tenpin - Derby
Hi Helen, what a brilliant 5* review of Tenpin Derby! We are so happy you had a great time and found us good value for money and we can't wait to see you again soon! Best wishes - Mel
Great value for money
Great value for money, free parking, loads to keep kids busy. Cheap & cheerful simple food menu: chips, pizza etc
January 23, 2026
Reply from Tenpin - Derby
Hey Ashley, thank you so much for the amazing 5* rating of Tenpin Derby. It's great to hear that you had an enjoyable experience and found it great value for money. We hope to see you back again soon for another fun experience.
Take care,
Kirsty
Reply from Tenpin - Derby
Hi Courtney, thank you for taking the time to review Tenpin Derby! We're sorry to hear that you didn't enjoy the service and that your games had been rushed. So that we can discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Derby' and we can pass this on to be looked into. We hope to see you again in the future for a better experience! Best wishes - Adelaide
The floor is ridiculously slippery
The floor is ridiculously slippery. None of the team could play properly as all worried to slip.
Not the cleanest place we have played
We wouldn’t return to bowl
January 17, 2026
Reply from Tenpin - Derby
Hello Leanne. We appreciate your feedback and time taken to leave us a review. We're sorry the floor's condition impacted your game and that the cleanliness wasn't satisfactory. We'll address these issues with our team. We do hope to see you again for a much better experience. Our apologies - Kimberley
very smooth transaction to booking to…
very smooth transaction to booking to arriving and playing the game, everything was ready for us when we got there
January 20, 2026
Reply from Tenpin - Derby
Hi Clo, thank you for the lovely 5* rating and review of Tenpin Derby. We are delighted to hear your experience was great from start to finish. We hope to see you again soon.
Take care,
Kirsty
We came to Tenpin to play laser tag for…
We came to Tenpin to play laser tag for our son’s birthday. We had a great time. We had the arena to ourselves and really enjoyed it. We will definitely be back. The young girl that was looking after us was great too. Really helpful and great at her job. I didn’t catch her name.
January 16, 2026
Reply from Tenpin - Derby
Hey Vick, thank you so much for the amazing review of Tenpin Derby. It's great to hear your visit was a great experience and that the team had a positive impact on your visit. Hope to see you again soon.
Take care,
Kirsty
Ok service
The service I had was great, however I realised I had paid for 4 games but only received 2? So we left not realising we were owed 4 games. The software at the venue doesn’t make it clear how many games we have.
January 17, 2026
Reply from Tenpin - Derby
Hi Elisha, thank you for taking the time to leave a review of Tenpin Derby. We are sorry to hear about your recent visit. If you would like to discuss this further, please send over an email to customer.feedback@tenpin.co.uk, with the subject as 'Review -Derby'.
Take care,
Kirsty
Everyone very welcoming and couldnt do…
Everyone very welcoming and couldnt do enough to help. The place is very clean which is always a good point
January 10, 2026
Reply from Tenpin - Derby
Hi Darren
Thank you for taking the time to leave a super 5* rating of Tenpin Derby. We appreciate you taking the time to share your positive experience! We are happy to hear that our team made you feel welcome and that you found our place clean. We would love to see you back soon for another great visit. Best wishes - Clare
Awful experience, awful staff, awful food.
Been here before and it was great, this time we went the staff were rude, food was awful and the staff did nothing but make us feel uncomfortable the whole time we were there. We had to show identification when we went in which had never happened before, unless we are wanting to buy alcohol from the bar then we should absolutely not have to show ID in order to have 2 games of BOWLING. won’t be coming here again. On top of this the security guy followed us round the entire night and had stood pretty much next to us the entire night.
January 6, 2026
Reply from Tenpin - Derby
Hello we are extremely sorry to hear this. We value all customer feedback and if you'd like to detail your concerns and clarify which site you visited, please email us on customer.feedback@tenpin.co.uk and ensure you include the site name in the email too so we can look into this further. Many Thanks - Kimberley
Staff very friendly and easy to set up…
Staff very friendly and easy to set up the game on ten pin
January 3, 2026
Reply from Tenpin - Derby
Hi Sandy, thank you for leaving Tenpin Derby a wonderful 5* rating. We are really happy to hear you enjoyed your time with us recently and we look forward to welcoming you back again soon! Best wishes - Kaylee
Poor Staff
Poor Staff,
Very poor staff
Worst experience of staff
Unprofessional
Non caring
Arrogant Manager
January 3, 2026
Reply from Tenpin - Derby
Hi Mohit, thank you for taking the time to review Tenpin Derby! We're sorry to hear that the service had not been as enjoyable as we'd have hoped. So that this can be looked into, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Derby' and we can pass this to the correct team. Best wishes - Adelaide
A great game of bowling
A great game of bowling, not rushed, enjoyable, staff friendly and helpful. Even better with a 2 for 1 on the cost.
December 22, 2025
Reply from Tenpin - Derby
Hi there,
Thank you for your fantastic 5* review at Tenpin Derby! We are delighted you've had such a great time whilst on your recent visit to us! It's great to see you found the staff friendly and helpful and we look forward to welcoming you back again very soon! Best wishes- Steph
Great service
It’s doing brilliant. Easy to get to. Great experience and fun to attend
December 18, 2025
Reply from Tenpin - Derby
Hi Cerys,
Thank you for your amazing 5* review at Tenpin Derby! We are delighted you've had such a great time whilst on your recent visit to us. It's great to see you had so much fun and found the venue easy to get to. We look forward to welcoming you back again very soon! Best wishes- Steph
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.