Banner for Tenpin - Dewsbury

Tenpin - Dewsbury Reviews 

118
TrustScore 4 out of 5

4.2

Unit 2, Dewsbury Retail Park, Railway Street, Dewsbury, WF12 8EQ Dewsbury, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The place is great I have never had a bad experience . The place is always clean and tidy. Bins are emptied. We always enjoy our visit. The only thing I will say this time is there were some adults sa... See more

Company replied

Rated 2 out of 5 stars

The lane was booked for 6pm and cut off at just after 6.30 without the kids finishing their game - it just cut off mid play. If staff are starting your time early then staff should inform you what tim... See more

Company replied

Rated 4 out of 5 stars

We were warmly welcomed by knowledgable staff who were expecting our party booking. Thorough instructions and tables reserved ready for us. The children enjoyed their laser tag and then their food w... See more

Company replied

Rated 5 out of 5 stars

First time going here and wasn’t disappointed, really jazzy place with lots to do, and I was really impressed with the service the manager, Tammy, hope Iv got that right, she was spot on, very rare we... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Dewsbury is easy reach from Dewsbury town centre, Batley and across West Yorkshire. With modern bowling lanes and lane lighting, we’re a top spot for families and groups in the heart of West Yorkshire. And it’s not just bowling. We’ve got karaoke rooms, pool tables and a full arcade to keep everyone entertained. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live.


Contact info

  • Unit 2, Dewsbury Retail Park, Railway Street, Dewsbury, WF12 8EQ, Dewsbury, United Kingdom

  • 0333 034 6100

4.2

Great

TrustScore 4 out of 5

118 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(118)

8,929 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Place clean staff nice food nice great…

Place clean staff nice food nice great choice

July 22, 2026
Tenpin - Dewsbury logo

Reply from Tenpin - Dewsbury

Hello Customer,
Thank you for taking the time to rate Tenpin Dewsbury 5 stars. We are so pleased to hear that you enjoyed your visit and found our place clean, the staff nice, and the food to your liking with a great choice. We hope to welcome you back again very soon! All the best ~ Laura

Rated 4 out of 5 stars

Excellent customer service

Excellent customer service. Food was nice. People were friendly.

July 22, 2026
Tenpin - Dewsbury logo

Reply from Tenpin - Dewsbury

Hi James, thank you so much for the fabulous 4* review of Tenpin Dewsbury! We are really pleased to hear that the team provided excellent customer service, you enjoyed the food and that people were friendly! We love to receive this kind of feedback! We hope to welcome you again soon. Best wishes, Jade

Rated 2 out of 5 stars

The lane was booked for 6pm and cut off…

The lane was booked for 6pm and cut off at just after 6.30 without the kids finishing their game - it just cut off mid play. If staff are starting your time early then staff should inform you what time it is going to cut off as we expected play 6pm to 7pm as was booked and the kids started playing at 6pm!

July 17, 2026
Tenpin - Dewsbury logo

Reply from Tenpin - Dewsbury

Hi Cara, thank you for taking the time to review Tenpin Dewsbury! We're sorry to hear that there had been issues at the lane during your visit. We will ensure your feedback is passed on. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Dewsbury'. We hope to see you again soon for a better experience. Best wishes, Jade

Rated 5 out of 5 stars

The escape room was well thought out

The escape room was well thought out

July 22, 2026
Tenpin - Dewsbury logo

Reply from Tenpin - Dewsbury

Hi Claire, thank you for the lovely 5* rating of Tenpin Dewsbury. We're so pleased to hear that you had a great time and we hope to see you again for another fun time!
Take care,
Kirsty

Rated 5 out of 5 stars

Booking was very easy

Booking was very easy, great location. Staff were polite and helpful. Food was really nice and great selection of drinks available.

July 18, 2026
Tenpin - Dewsbury logo

Reply from Tenpin - Dewsbury

Hello Tracy,
Thank you for taking the time to rate Tenpin Dewsbury 5 stars. We're so pleased to hear that you found the booking easy, enjoyed our great location, and that our staff were polite and helpful. We're also delighted you enjoyed the food and drink selection. We hope to see you again soon! All the best ~ Laura

Rated 5 out of 5 stars

Well organised and some lovely ‘extra…

Well organised and some lovely ‘extra touches’ for the birthday child!

July 7, 2026
Tenpin - Dewsbury logo

Reply from Tenpin - Dewsbury

Hi Frankie, thank you for the 5* rating and review of Tenpin Dewsbury. We're so happy to hear that everything was well organized and that the birthday child enjoyed the special touches. We hope to welcome you back again very soon!
Take care,
Kirsty

Rated 5 out of 5 stars

Brilliant place for a family evening…

Brilliant place for a family evening out. Staff very friendly, food is good and there plenty of other things to do there as well as bowling.

April 29, 2026
Tenpin - Dewsbury logo

Reply from Tenpin - Dewsbury

Hi Luke, thank you for the awesome 5* rating of Tenpin Dewsbury. We're so pleased to receive this lovely feedback regarding our facilities, staff and food! We can't wait to welcome you again soon. Thanks again. Best wishes, Jade

Rated 5 out of 5 stars

The place is great I have never had a…

The place is great I have never had a bad experience . The place is always clean and tidy. Bins are emptied. We always enjoy our visit. The only thing I will say this time is there were some adults sat at a table near the bar and the language for a family establishment was appalling but that’s not the companies fault. I always find staff very accommodating. There is ample parking . Always a pleasure .

June 10, 2026
Tenpin - Dewsbury logo

Reply from Tenpin - Dewsbury

Hello Andrea,
Thank you for taking the time to rate Tenpin Dewsbury 5 stars. We appreciate your fantastic 5-star rating and kind words! We're so pleased to hear you consistently enjoy your visits, find our venue clean, and our staff accommodating. We appreciate your feedback regarding the language from other guests and understand your concern. We look forward to welcoming you back again soon! All the best ~ Laura

Rated 2 out of 5 stars

Disappointing sub par laser tag arena!!

We came for laser tag.

Booking the activity was all good and the call centre staff were friendly and helpful as were the staff at Dewsbury TenPin.

The laser tag arena was very disappointing. Too small and thus lacking any challenge for participants.

July 3, 2026
Tenpin - Dewsbury logo

Reply from Tenpin - Dewsbury

Hello, thank you for taking the time to leave a review of Tenpin Dewsbury! We are really pleased to hear that you found our contact centre team and the team at Dewsbury helpful, however, we are very disappointed to hear that the laser tag was not as much fun as we would have liked! We will be certain to pass all of your feedback onto the team and we do hope this will not stop you from visiting us in the future! Best wishes - Mel

Rated 5 out of 5 stars

We were invited on my daughter friend…

We were invited on my daughter friend birthday party ,everything was Amazing 👏 kids love to spend time there now my daughter wants her next celebrit there

July 7, 2026
Tenpin - Dewsbury logo

Reply from Tenpin - Dewsbury

Hi Asia, thank you so much for the brilliant 5* review of Tenpin Dewsbury! We are really pleased to see your daughter had a great time celebrating her friends birthday and we hope to see you again soon for another fun day out! Best wishes - Mel

Rated 5 out of 5 stars

Brilliant staff and great venue for a party

The staff on the day were so helpful, polite and friendly. We had a really great time. The venue is fantastic, and staff are brilliant

June 27, 2026
Tenpin - Dewsbury logo

Reply from Tenpin - Dewsbury

Hi Arina, thank you for the lovely 5* rating of Tenpin Dewsbury. We are delighted to hear that you had a fun time and found the team provided great service. We hope to see you again soon for another 5* experience! Best wishes, Jade

Rated 3 out of 5 stars

We booked two games with cheesey nachos…

We booked two games with cheesey nachos on arrival we tried to change to 3 games but was refused and told after we played our games come back and book one more game which costed more, the nachos were terrible and all stuck together in one big lump. It's a shame the place was a lot quieter than last time we went which I'm sure was in part to do with service received.

June 20, 2026
Unprompted review
Tenpin - Dewsbury logo

Reply from Tenpin - Dewsbury

Hello Stuart,
Thank you for taking the time to rate Tenpin Dewsbury 3 stars. We appreciate you sharing your experience. We are truly sorry to hear about the issues you encountered with changing your game booking and the quality of the nachos. We are reviewing your feedback with our team to improve our service and food offerings. We hope that your next experience is a 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Wonderful Staff

The staff were so accommodating and couldn't do enough for us. The kids had a wonderful time and would definitely recommend.

June 14, 2026
Tenpin - Dewsbury logo

Reply from Tenpin - Dewsbury

Hi Leanne, thank you so much for the excellent 5* review of Tenpin Dewsbury! We are really pleased to hear you had a great visit and that the kids had a wonderful time. We can't wait to see you all again soon for another 5* experience! Best wishes, Jade

Rated 2 out of 5 stars

Came here with my girlfriend and a…

Came here with my girlfriend and a group of friends for a night out after a long and stressful day at work. Everything started off well, and we went to play bowling. I ordered food for myself and my girlfriend, but after 35 minutes and two turns into the first game, nothing had arrived.

I went to speak with a member of staff to find out what was causing the delay, only to be told that they hadn’t even seen the food order receipt. The food hadn’t been started and was only prepared after we had finished our games.

What makes this even more disappointing is that the venue was virtually empty, with very few customers in the building at the time. Unfortunately, the service fell well below expectations, and based on this experience, I will likely not be returning.

June 17, 2026
Unprompted review
Tenpin - Dewsbury logo

Reply from Tenpin - Dewsbury

Hello Nathan, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin at Dewsbury. We are sorry to hear that you had a long wait for your food to be served. We do apologize for the confusion with your order, which caused the delay. We will pass your feedback onto our team to insure that this does not happen again. We do hope to see you again in the future for a much smoother visit. Best Wishes - Kimberley

Rated 5 out of 5 stars

Super laser tag session

Super laser tag session. Everyone loved it!

June 17, 2026
Tenpin - Dewsbury logo

Reply from Tenpin - Dewsbury

Hello, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that everyone enjoyed the Laser Tag session with us at Dewsbury! We do hope to see you all again very soon. Best Wishes - Kimberley

Rated 5 out of 5 stars

Great Party & Great Staff

What a fabulous Birthday party for our son. Manager Syanne went above and beyond with our requests to make it memorable. She's got a great personality and is a good laugh 😊. Thanks also to Aliba, Alisa and Rue who were our party hosts. It ran like clockwork. Thanks Mick

June 14, 2026
Unprompted review
Tenpin - Dewsbury logo

Reply from Tenpin - Dewsbury

Hi Mick, thank you for the brilliant 5* review for Tenpin Dewsbury! We're delighted to hear that you had a lovely birthday party for your son and that our team were able to provide a great experience. We will be sure to pass on your kind feedback, and we hope to see you again soon! Best wishes - Adelaide

Rated 3 out of 5 stars

Good deals rubbish pizza

Did the x2 games and a free drink for £10 which was amazing value.

However I ordered a pizza separately and it was like eating cardboard, it didn’t feel like a freshly made pizza definitely pre made but it was well overcooked and had no flavour so would not recommend the pizza.

Enjoyed the cheesy chips and liked the fact you could swap the cheese sauce for melted cheese.

June 10, 2026
Tenpin - Dewsbury logo

Reply from Tenpin - Dewsbury

Hi there
We are pleased you found our game and drink offer to be great value. We are concerned to hear about your experience with the pizza and appreciate you bringing this to our attention. We are glad you enjoyed the cheesy chips. Best wishes - Clare

Rated 5 out of 5 stars

Lovely and friendly staff

Lovely and friendly staff.
Enjoyed ourselves
It was a great experience.

June 10, 2026
Tenpin - Dewsbury logo

Reply from Tenpin - Dewsbury

Hi Adeyinka
Thank you for your wonderful 5-star review! We are so pleased you enjoyed your experience with our friendly staff. Best wishes - Clare

Rated 5 out of 5 stars

Kids had a great time

Kids had a great time, all played well together and joined in the extra activities

June 10, 2026
Tenpin - Dewsbury logo

Reply from Tenpin - Dewsbury

Hi Barry, thank you for leaving Tenpin Dewbury a lovely 5* rating! We're so glad to hear your kids had a great time and enjoyed the activities! Thank you for sharing your positive feedback. We hope to see you again in the future! Best wishes - Rosie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look