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Tenpin - Dewsbury Reviews 

138
TrustScore 4.5 out of 5

4.3

Unit 2, Dewsbury Retail Park, Railway Street, Dewsbury, WF12 8EQ Dewsbury, GB


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See what reviewers are saying

Rated 4 out of 5 stars

We were warmly welcomed by knowledgable staff who were expecting our party booking. Thorough instructions and tables reserved ready for us. The children enjoyed their laser tag and then their food w... See more

Company replied

Rated 3 out of 5 stars

We booked two games with cheesey nachos on arrival we tried to change to 3 games but was refused and told after we played our games come back and book one more game which costed more, the nachos were... See more

Company replied

Rated 5 out of 5 stars

The place is great I have never had a bad experience . The place is always clean and tidy. Bins are emptied. We always enjoy our visit. The only thing I will say this time is there were some adults sa... See more

Company replied

Rated 5 out of 5 stars

We recently celebrated my son’s 10th birthday here, and it was a fantastic experience from start to finish. The staff were friendly, organised, and great with the kids, making sure everyone was en... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Dewsbury is easy reach from Dewsbury town centre, Batley and across West Yorkshire. With modern bowling lanes and lane lighting, we’re a top spot for families and groups in the heart of West Yorkshire. And it’s not just bowling. We’ve got karaoke rooms, pool tables and a full arcade to keep everyone entertained. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live.


Contact info

  • Unit 2, Dewsbury Retail Park, Railway Street, Dewsbury, WF12 8EQ, Dewsbury, United Kingdom

  • 0333 034 6100

4.3

Excellent

TrustScore 4.5 out of 5

138 reviews

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4.3

All reviews

(138)

11,380 reviews in the last 12 months

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Rated 4 out of 5 stars

A great experience - highly recommend!

We were warmly welcomed by knowledgable staff who were expecting our party booking. Thorough instructions and tables reserved ready for us.
The children enjoyed their laser tag and then their food was all ready for them. The birthday boy gifts were a pleasant surprise & added bonus. A great experience!

May 16, 2026
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Reply from Tenpin - Dewsbury

Hello Sarah, Thank you for taking your time to leave us a 4* review for our Tenpin in Dewsbury. We are so pleased to hear that your booking ran smoothly with us and everyone enjoyed the birthday celebrations! We will pass your lovely feedback to our team. Many Thanks - Kimberley

Rated 2 out of 5 stars

Staff on the bar were more interested…

Staff on the bar were more interested in stood talking to each other rather than customers, It took 15 mins for them to bring us a drink and packet of crisp, again stood around chatting, when we did goto the bar the guy didn't speak he waited for us to tell him what we wanted, no, what can I get you, thankyou or anything, just the total to pay! Wasn't busy either so no excuse.

May 20, 2026
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Reply from Tenpin - Dewsbury

Hello, thank you so much for taking the time to leave a review of Tenpin Dewsbury! We are very sorry to hear of your recent experience and we very much appreciate the time taken to leave a review! It is really disappointing to hear that there was such a long wait for your drinks and that the customer service was not at our usual high standard! Please be assured all of your feedback will be sent to our management team and we very much hope you will still consider visiting us in the future! Best wishes - Mel

Rated 1 out of 5 stars

The workers here must very unprofessional

The workers here must very unprofessional. I came to tenpin(dewsbury) last Saturday. I was trying to win some prizes on the claw machines when I heard a sudden bang. I looked over to my left and saw a couple who was loudly making out with each other and didn’t stop, a short boy aged 15-16 with a small moustache and a small beard with a girl who was aged around 14-15 who was shorter than the boy but couldn’t see any other details as they faced the other way. This was very uncomfortable for me so I left and will not be returning again.

May 16, 2026
Unprompted review
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Reply from Tenpin - Dewsbury

Hi Dan, thank you for taking the time to leave a review. We are very sorry to hear that your recent visit was not as enjoyable as we would have liked due the behaviour of other guests! Your feedback is very important so please be assured all will be passed on. In the meantime, if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Dewsbury' Best wishes - Mel

Rated 5 out of 5 stars

Fantastic party

My daughter and her friends are neurodiverse and from booking to the party itself everyone was so understanding and they had the best time. The food was lovely. Our hosts were attentive and the bowling pin was a great touch for her to keep. I cant thank the staff involved enough and will definitely be recommending.

May 13, 2026
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Reply from Tenpin - Dewsbury

Hi Mags, thanks for leaving Tenpin Dewsbury a lovely 5* rating and review! We are so pleased to hear your daughter and her friends had such a wonderful time! It's fantastic that our team's understanding and attentiveness made the experience special, and that the bowling pin was a great keepsake. We truly appreciate your recommendation, and we can't wait to welcome you back again in the future! Best wishes - Rosie

Rated 5 out of 5 stars

Great day out

May 6, 2026
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Reply from Tenpin - Dewsbury

Hi Kelly, thank you for rating Tenpin Dewsbury 5*! We're thrilled to hear that you had a great day out with us. We can't wait to see you back again soon! Best wishes, Jade

Rated 5 out of 5 stars

Lovely and refurbished place in Dewsbury

Lovely and refurbished place in Dewsbury. I like having individual private lanes it makes it a much more enjoyable experience.

May 6, 2026
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Reply from Tenpin - Dewsbury

Hi Lewis, thank you very much for the wonderful 5* review of Tenpin Dewsbury! We are so pleased you had the best time and love our new look and we can't wait to see you again soon for another fun day out! Best wishes - Mel

Rated 5 out of 5 stars

Adam in particular was very helpful and…

Adam in particular was very helpful and showed great customer service

May 6, 2026
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Reply from Tenpin - Dewsbury

Hi Zak, thank you so much for leaving such a lovely 5* review of Tenpin Dewsbury! We are so happy you had a great time with us and we will be sure to pass your lovely feedback onto the team! Best wishes - Mel

Rated 5 out of 5 stars

Good staff / manager

Good staff / manager

Toilets clean and whole place tidy

May 6, 2026
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Reply from Tenpin - Dewsbury

Hi Rhys, thanks for leaving a rating and review for Tenpin Dewsbury!
We appreciate your positive feedback and are so glad you enjoyed your visit! It's great to hear you found our facilities clean and tidy. We hope to see you again soon! Best wishes - Rosie

Rated 5 out of 5 stars

It was a great experience

It was a great experience, great games and great staff.

April 29, 2026
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Reply from Tenpin - Dewsbury

Hi Gcinile, thanks for leaving a rating and review for Tenpin Dewsbury! We appreciate your wonderful feedback! We're happy you enjoyed our games and found our staff great. Thank you for the 5-star rating! We look forward to seeing you again soon! Best wishes - Rosie

Rated 1 out of 5 stars

Parking ticket received when it says free parking

Lanes are very small. No screen above lane. Drinks are overpriced and food is microwaved. Too many kids vaping on pool tables and to top it all off we got a parking ticket. It says free parking on website. Nobody told us we had to do anything about parking. Absolute joke

April 21, 2026
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Reply from Tenpin - Dewsbury

Hi Charlotte
Thank you for your feedback. We regret that the lane size, lack of screens, prices, food quality, and vaping impacted your experience. We'll address these issues. Best wishes - Clare

Rated 4 out of 5 stars

Great experience

Great experience, we normally go on Tuesdays or Fridays for the deal.

It was fairly quiet, so bringing in the price deals on Saturdays would help because it’s quite pricey for 4 with drinks.

April 21, 2026
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Reply from Tenpin - Dewsbury

Hello Customer13,
Thank you for taking the time to rate Tenpin Dewsbury 4 stars. We're glad you enjoyed your experience. We appreciate your feedback about the pricing on Saturdays, and we'll consider your suggestion to bring in deals during that time. We hope to welcome you back again soon and that your next experience is the 5 star one we wish to give all our customers. All the best ~ Laura

Rated 5 out of 5 stars

We recently celebrated my son’s 10th…

We recently celebrated my son’s 10th birthday here, and it was a fantastic experience from start to finish. The staff were friendly, organised, and great with the kids, making sure everyone was engaged and having fun.

Everything ran smoothly, which made the day stress-free for us as parents. The activities were well planned, and the children had an amazing time. My son absolutely loved it, which is the most important thing.

Thank you for helping make his 10th birthday so special—we’d definitely recommend this to other families!

April 10, 2026
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Reply from Tenpin - Dewsbury

Hi Marius, what a brilliant 5* review of Tenpin Dewsbury! We are thrilled you had such a great visit celebrating your son's 10th birthday! We are also glad it ran so smoothly and your received excellent customer service and we really hope yo welcome you all back again soon for another 5* experience! Best wishes - Mel

Rated 5 out of 5 stars

Very Helpful staff,

Very Helpful staff,

April 15, 2026
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Reply from Tenpin - Dewsbury

Hi Julie, thank you so much for the lovely 5* rating and review of Tenpin Dewsbury. We're so pleased to hear you had a good time and that the team left a positive impact on your visit. We hope to see you again soon.
Take care,
Kirsty

Rated 5 out of 5 stars

Friendly staff

Friendly staff, nice and clean. We had great fun.

April 15, 2026
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Reply from Tenpin - Dewsbury

Hello, thank you very much for the excellent review of Tenpin Dewsbury! It is brilliant to see you had such fun on your visit, found our team friendly and venue clean and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

Nice welcoming staff

Nice welcoming staff. Good atmosphere. Very clean. Highly recommend.

April 15, 2026
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Reply from Tenpin - Dewsbury

Hi Gillian, thanks for leaving a rating and review for Tenpin Dewsbury! We appreciate you taking the time to leave us this fantastic review! We're so glad you enjoyed the atmosphere and found our team welcoming and the venue clean. We appreciate your feedback and can't wait to see you again soon! Best wishes - Rosie

Rated 4 out of 5 stars

Great facilities, very slow service

The facilities are great however the process to sign you in for bowling was painfully slow. We were only third in the que, 4 members of staff behind the counter at one point but only 1 person serving customers so we waited 15 minutes to be checked in.

April 15, 2026
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Reply from Tenpin - Dewsbury

Hi Miss Jennings, thanks for leaving a rating and review for Tenpin Dewsbury! We appreciate your feedback. We're happy you enjoyed the facilities. We're sorry to hear that the check-in process was slow, and we'll ensure this feedback is passed onto the correct teams to improve the customer experience. We appreciate your positive feedback, and we hope to welcome you back again soon! Best wishes - Rosie

Rated 4 out of 5 stars

Good

It’s good overall my little one really enjoyed there

April 15, 2026
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Reply from Tenpin - Dewsbury

Hi Ayesha, thank you for the lovely 4* review for Tenpin Dewsbury! We're so pleased to hear that you had a good visit with your family and we look forward to seeing you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Great place to take the kids

Great place to take the kids. The staff were friendly and it was easy to book online.

April 8, 2026
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Reply from Tenpin - Dewsbury

Hi Rashid, thank you for leaving Tenpin Dewsbury an incredible 5* rating. We are thrilled to hear you found it easy to book online and that our staff had a positive impact on you. We hope to welcome you and your family back again soon! Best wishes - Kaylee

Rated 5 out of 5 stars

Tenpin team were really good at making…

Tenpin team were really good at making my boys birthday enjoyable. Thanks again

April 8, 2026
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Reply from Tenpin - Dewsbury

Hi Ben,

Thank you for your fantastic 5* review at Tenpin Dewsbury! It's great to hear you've had such a great time whilst on your recent visit to us! We are delighted we could make your sons birthday so special and we hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Great

Great, thanks

April 8, 2026
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Reply from Tenpin - Dewsbury

Hi Anton, thank you for the 5* rating of Tenpin Dewsbury. We're happy to hear you had a great time. Hope to see you again soon.
Take care,
Kirsty

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