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Tenpin - Eastbourne Reviews 

167
TrustScore 4.5 out of 5

4.4

Broadwater Way, Eastbourne, East Sussex, BN22 9PZ Eastbourne, GB


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Rated 5 out of 5 stars

It was a new experience for me as I have not been bowling for 40 years . There were other things there to do games and karaoke which we did . Great atmosphere and great that you didn’t have to f... See more

Company replied

Rated 5 out of 5 stars

I visited as a family, the staff were polite, friendly and helpful. It was good value for money and well organised. The areas were clean. We ordered food as part of our deal, this came quickly and... See more

Company replied

Rated 2 out of 5 stars

The accessibility getting into the Tenpin is frankly shocking. I live in Hampden Park and visited Tenpin in my wheelchair. We travelled on foot, and myself in my chair as we are very local. Does ever... See more

Company replied

Rated 5 out of 5 stars

We recently visited Eastbourne Tenpin, for a Saturday afternoon of games for two teenage boys. The centre was busy, however despite this the staff seemed content in their work and willing and ready fo... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Eastbourne is easy reach from Eastbourne town centre, Bexhill, Hailsham and across East Sussex. With modern bowling lanes and lane lighting, we’re the top indoor entertainment spot on the East Sussex coast — whatever the weather. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Eastbourne, sorted.


Contact info

  • Broadwater Way, Eastbourne, East Sussex, BN22 9PZ, Eastbourne, United Kingdom

  • 0333 034 6100

4.4

Excellent

TrustScore 4.5 out of 5

167 reviews

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4.4

All reviews

(167)

10,872 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

We had a really good time staffs were…


We had a really good time staffs were very good at handeling my grandaughter birthday .Thank you .Ten Pin Eastbourne

July 29, 2026
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Reply from Tenpin - Eastbourne

Hi Martine, thank you for the lovely 4* review of Tenpin Eastbourne! We're so happy to hear you had a really good time and that our team helped make your granddaughter's birthday special and we very much look forward to welcoming you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

It was a new experience for me as I…

It was a new experience for me as I have not been bowling for 40 years . There were other things there to do games and karaoke which we did . Great atmosphere and great that you didn’t have to fill a score card anymore it was computerised.
I enjoyed the evening and will go again .

August 26, 2026
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Reply from Tenpin - Eastbourne

Hi Julia, thank you for the excellent 5* review for Tenpin Eastbourne! We're so glad to hear that you had a great experience bowling and that you also enjoyed the karaoke and the atmosphere. We can't wait to see you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars
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Reply from Tenpin - Eastbourne

Hi Jane
Thank you for your fantastic 5-star review! We are so pleased to hear that you had a great experience with our team and appreciated the cleanliness of our facilities. We hope to welcome you back again very soon! Best wishes - Clare

Rated 5 out of 5 stars

Fantastic time

Fantastic time, with 4 kids a great deal. Bowling and burger for £6.50, excellent 👌

August 26, 2026
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Reply from Tenpin - Eastbourne

Hi Sandra
Thank you for your wonderful 5-star review! We're so pleased to hear that you and your four children had such a fantastic time and enjoyed our bowling and burger deal. We look forward to welcoming you all back again soon! Best wishes - Clare

Rated 5 out of 5 stars

We had a great time,service was great

We had a great time,service was great

August 26, 2026
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Reply from Tenpin - Eastbourne

Hi Kim
Thank you for your wonderful 5-star review! We are so pleased to hear you had such a great time and that our service was excellent during your visit. We hope to welcome you back again very soon! Best wishes - Clare

Rated 1 out of 5 stars

Too noisy, check in staff ignore patrons

It is an ok place for family fun. However, too noisy for my needs. Also the staff are not too friendly at the ticketing area, very slow and would just ignore you. I now go somewhere else for bowling.

February 22, 2026
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Reply from Tenpin - Eastbourne

Hi Lwazi, thank you for taking the time to leave a review of Tenpin Eastbourne. We are very sorry to hear about the issues you experienced with the noise levels and that the customer service did not meet your expectations. We will ensure that this is passed across to the relevant team for future improvements to be made. If you would like to discuss this further, please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Eastbourne' for somebody to contact you regarding this. Best wishes-Leila

Rated 5 out of 5 stars

I visited as a family

I visited as a family, the staff were polite, friendly and helpful.
It was good value for money and well organised.
The areas were clean.
We ordered food as part of our deal, this came quickly and the food was of good quality as were the drinks we ordered.
Overall a great experience, we will be making a return visit.

August 17, 2026
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Reply from Tenpin - Eastbourne

Hi Kim, thank you for your 5* review of Tenpin Eastbourne! This all sounds amazing, we are so glad you had such a great experience. We can't wait to welcome you back again shortly! Best wishes-Leila

Rated 3 out of 5 stars

It was quite noisy which is acceptable…

It was quite noisy which is acceptable I suppose but could improve. The food needs addressing as not that good for the cost, we waited over an hour after placing our order.

August 20, 2026
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Reply from Tenpin - Eastbourne

Hi Chris, thank you for leaving a 3* review of Tenpin Eastbourne. We appreciate your honest feedback regarding the noise levels, food quality, and wait times for the food and we will ensure that this is passed across to the relevant team for future improvements to be made. Nevertheless, we hope you will consider visiting us again soon. Best wishes-Leila

Rated 2 out of 5 stars

The accessibility getting into the…

The accessibility getting into the Tenpin is frankly shocking. I live in Hampden Park and visited Tenpin in my wheelchair. We travelled on foot, and myself in my chair as we are very local. Does every company assume visitors arrive by car if they use a wheelchair? There are no dropped kerbs leading up to the Tenpin, and one pavement where I think there may have been one was completely overgrown. In order to access the Tenpin I had to go on the road! Obviously this isn't a safe option and is completely unacceptable. What makes it more frustrating is I phoned to check about accessibility first.
The actual Tenpin was great, the staff helpful and the Karaoke was fun. But as a big company with lots of sites this needs to be looked at as a matter of urgency. The two stars reflect this.

August 20, 2026
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Reply from Tenpin - Eastbourne

Hi Clare, thank you for your review of Tenpin Eastbourne. We understand and appreciate your concerns regarding accessibility and we are sorry that you felt it wasn't of an acceptable standard. If you would like to discuss this further, please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Eastbourne' for somebody to contact you regarding this. Best wishes-Leila

Rated 5 out of 5 stars

Staff is very friendly

Staff is very friendly. Safe and comfortable area.

August 20, 2026
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Reply from Tenpin - Eastbourne

Hi Anish, thank you for your 5* review of Tenpin Eastbourne! We're so glad to hear this positive feedback. See you again soon! Best wishes-Leila

Rated 4 out of 5 stars

Good Bowling, bad pizza!

Good deal for 1 hour bowling for 6 people for £40. But the pizza included was awful. Cheap and tasteless.

August 12, 2026
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Reply from Tenpin - Eastbourne

Hi there, thank you for your 4* review of Tenpin Eastbourne! It's lovely to hear that you found our Bowl n N Pizza package such a great deal but we are sorry to hear that the pizza was not up to a good standard. We will ensure that this is passed across to the relevant team for future improvements to be made. Regardless, we hope you'll give us another chance at some point in the future! Best wishes-Leila

Rated 5 out of 5 stars

All was good

All was good, clean and happy helpful staff

August 20, 2026
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Reply from Tenpin - Eastbourne

Hi there, thank you for leaving a 5* review of Tenpin Eastbourne! This is wonderful news and we look forward to welcoming you back again soon! Best wishes-Leila

Rated 1 out of 5 stars

Went in to tenpin eastbourne for a…

Went in to tenpin eastbourne for a booked bowling game there was a que of 3 people and 6 members of staff just standing around whilst 1 member served the games the food and the drinks why would you employ that many incompetent people to just stand around

August 12, 2026
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Reply from Tenpin - Eastbourne

Hi Ashley, thank you for taking the time to leave a rating and review for Tenpin Eastbourne. We're sorry for any disappointment caused at your recent visit. We will be sure to pass your comments on. Best wishes, Jade

Rated 5 out of 5 stars

Easy party everything went smoothly and…

Easy party everything went smoothly and kids all
Had 🤩

August 12, 2026
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Reply from Tenpin - Eastbourne

Hello Cassie, Thank you for taking your time to leave us a brilliant 5* review. We are so pleased to hear that all players attending enjoyed the birthday celebrations with us! We do hope to see you again soon. Many Thanks - Kimberley

Rated 4 out of 5 stars

Booking was easy

Booking was easy, staff are professional and its a good atmosphere.

August 12, 2026
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Reply from Tenpin - Eastbourne

Hi Jameel,

Thank you for your lovely 4* review at Tenpin Eastbourne! We are delighted to hear that you found the staff to be so helpful and friendly whilst on your recent visit to us. We love to hear all about it and hope to welcome you back again for hopefully a 5* experience. Best wishes- Steph

Rated 5 out of 5 stars

Staff were very helpful and were happy…

Staff were very helpful and were happy to give assistance if needed.

August 12, 2026
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Reply from Tenpin - Eastbourne

Hi Carina, thank you for your lovely 5* review of Tenpin Eastbourne. We will be sure to pass this brilliant feedback on regarding our staff. We hope to see you again soon. Best wishes, Jade

Rated 5 out of 5 stars

The staff were very helpful and friendly

The staff were very helpful and friendly

August 6, 2026
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Reply from Tenpin - Eastbourne

Hello Kaz, Thank you for taking your time to leave us a wonderful 5* review. We are pleased to hear that you found our team members friendly and helpful throughout your stay with us. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Nice place and both the bowling and the…

Nice place and both the bowling and the bar service were good.

August 6, 2026
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Reply from Tenpin - Eastbourne

Hello Luana, Thank you for taking your time to leave us a fantastic 5* review for our Tenpin at Eastbourne. We are so pleased to hear that you enjoyed your recent visit and were pleased with our bar staff. We do hope to see you again in the near future. Many Thanks - Kimberley

Rated 5 out of 5 stars

Birthday Party!

Had a booking for 6, but once we realised the original time wasn't going to work, the team were super accommodating and helped us reschedule hassle-free. The customer service was brilliant throughout, and a special shout-out to Aaron, who looked after our group and really elevated the vibe of the day. If I had to nitpick, the food could've come out a little quicker, but overall we had a fantastic experience and would definitely come back!

August 6, 2026
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Reply from Tenpin - Eastbourne

Hello
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was super accommodating with your rescheduling request and that you experienced brilliant customer service throughout your visit. It's fantastic to know that our team member elevated the vibe of your day. We appreciate your feedback regarding the food service speed and will certainly take this into consideration. We look forward to welcoming you back again soon! Best wishes - Clare

Rated 5 out of 5 stars

Really helpful staff and quick service.

Really helpful staff and quick service.
All facilities were clean and tidy.
Great value for money.

August 4, 2026
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Reply from Tenpin - Eastbourne

Hi Nicola
Thank you for your fantastic 5-star review! We are so pleased to hear that you found our staff helpful, our service quick, and our facilities clean and tidy. We're also delighted that you felt it was great value for money. We hope to welcome you back again soon! Best wishes - Clare

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