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Tenpin - Eastbourne Reviews 

167
TrustScore 4.5 out of 5

4.4

Broadwater Way, Eastbourne, East Sussex, BN22 9PZ Eastbourne, GB


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See what reviewers are saying

Rated 5 out of 5 stars

It was a new experience for me as I have not been bowling for 40 years . There were other things there to do games and karaoke which we did . Great atmosphere and great that you didn’t have to f... See more

Company replied

Rated 5 out of 5 stars

I visited as a family, the staff were polite, friendly and helpful. It was good value for money and well organised. The areas were clean. We ordered food as part of our deal, this came quickly and... See more

Company replied

Rated 2 out of 5 stars

The accessibility getting into the Tenpin is frankly shocking. I live in Hampden Park and visited Tenpin in my wheelchair. We travelled on foot, and myself in my chair as we are very local. Does ever... See more

Company replied

Rated 5 out of 5 stars

We recently visited Eastbourne Tenpin, for a Saturday afternoon of games for two teenage boys. The centre was busy, however despite this the staff seemed content in their work and willing and ready fo... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Eastbourne is easy reach from Eastbourne town centre, Bexhill, Hailsham and across East Sussex. With modern bowling lanes and lane lighting, we’re the top indoor entertainment spot on the East Sussex coast — whatever the weather. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Eastbourne, sorted.


Contact info

  • Broadwater Way, Eastbourne, East Sussex, BN22 9PZ, Eastbourne, United Kingdom

  • 0333 034 6100

4.4

Excellent

TrustScore 4.5 out of 5

167 reviews

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4.4

All reviews

(167)

10,879 reviews in the last 12 months

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Rated 3 out of 5 stars
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Reply from Tenpin - Eastbourne

Hi Philip, thank you for taking the time to review Tenpin Eastbourne! We're sorry that you found the pricing expensive and we will be sure to pass on your feedback. We have some great deals available on different days of the week which can be found on our website here: https://www.tenpin.co.uk/deals/ . We hope to see you again soon! Best wishes - Adelaide

Rated 3 out of 5 stars

My son had a lovely time but I couldn't…

My son had a lovely time but I couldn't get to the lanes with my disabled son who was in a pram as we was given lanes right in the middle where there was big party's I asked if we could have the 2 lanes that are separate but they said no they was booked or if I could have the end lanes
So I spent my sons whole birthday walking around
I couldn't even play bowling g because of this and I spent 100 for us all to play

April 29, 2026
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Reply from Tenpin - Eastbourne

Hi Jennifer
We're sorry your son's birthday visit wasn't ideal. We regret that the lane placement made it difficult for you to participate and that we couldn't accommodate your request. We'll review our lane allocation process to improve accessibility for all guests. Thank you for your feedback. Best wishes - Clare

Rated 5 out of 5 stars

Fab birthday party at laser tag for my…

Fab birthday party at laser tag for my son’s 9th birthday! Staff were great with the kids, food came out quickly when they had finished playing. Will be booking again for my younger sons birthday

April 29, 2026
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Reply from Tenpin - Eastbourne

Hello Georgie, Thank you for taking your time to leave us an amazing review. We are so pleased to hear that you had a great time at our Tenpin in Eastbourne, celebrating your son's birthday! We are so pleased to hear that everyone had a wonderful time with us. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

The Sunday sessions really are great…

The Sunday sessions really are great value and the staff at Eastbourne are always friendly and very helpful.. It’s just an overall affordable great and fun experience every time..! 👌🏼

April 15, 2026
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Reply from Tenpin - Eastbourne

Hi Mark, thank you for the lovely 5* rating and review of Tenpin Eastbourne. We're delighted to hear you had a fantastic time and were able to take advantage of our Sunday Session. We look forward to your return!
Take care,
Kirsty

Rated 5 out of 5 stars
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Reply from Tenpin - Eastbourne

Hi there
We appreciate your 5-star rating! We are so glad you had a fun experience with no issues, and we hope to see you again soon! Best wishes - Clare

Rated 3 out of 5 stars

No support from staff

When we arrived and booked it they just told us someone would be over soon. When the staff member came over she literally just stood there (this was 10 minutes into the party also). She didn’t direct us to fill out the forms - which could have been whilst we were waiting instead of when a bunch of excited 8 years old were running wild. She then continued to stay silent in the prep room and gave no instructions on the packs and the rules. We asked if she wanted to go through any and she just pointed at a screen. We presumed someone would essentially ‘run’ or at least support the party and the literally did nothing and did not communicate with us. When the kids came out for a break when didn’t know it was a break and thought it was over. We had to keep going to ask for more drinks instead of them keeping them topped up. The kids had fun but we thought the staff member assigned to the party would bring some energy, fun and support.

April 17, 2026
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Reply from Tenpin - Eastbourne

Hello Sereena, thank you very much for taking the time to leave a review of Tenpin Eastbourne! We are really sorry to hear that your party booking was not as enjoyable as we would have hoped! We pride ourselves on excellent customer service so it is very disappointing to hear this was not the case! Please be assured all of your feedback will be passed to the relevant team to ensure improvements are met and in the meantime, if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Eastbourne' Best wishes - Mel

Rated 4 out of 5 stars

Booking service very helpful and good.

Booking service very helpful and good.
Very pleasant time with 5 year old twins who e joyed their treat.

April 15, 2026
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Reply from Tenpin - Eastbourne

Hi Rodney,

Thank you for your lovely 4* review at Tenpin Eastbourne! We are delighted you found the staff so friendly on your recent visit to us. We love to hear all about it and we hope to welcome you back again very soon for hopefully a 5* experience. Best wishes- Steph

Rated 5 out of 5 stars

Great place so much fun to have

Great place so much fun to have
Only downside the food was awful

April 15, 2026
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Reply from Tenpin - Eastbourne

Hello Wendy, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time with us! We will pass your comments onto our team. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Karaoke room

This was my first visit since the venue changed from Lloyd's Lanes. It looks amazing! I booked the karaoke room for a friend's 40th birthday and we had a wonderful time. The only thing I would say is that there didn't seem to be anywhere we could sit and have a drink afterwards

April 19, 2026
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Reply from Tenpin - Eastbourne

Hello Lianne, Thank you for taking your time to leave us an amazing 5* review! We are thrilled to hear that you had a great time at our Tenpin in Eastbourne. We are pleased to hear that you like our layout and enjoyed celebrating your friends 40th with us! We will pass your comments onto our team. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 2 out of 5 stars

On our last visit

On our last visit, we were told that pool tables couldn’t be reserved, so we ended up waiting for an hour. However, when we visited the other night to bowl and play pool we saw two tables sitting empty, we were told that both had been reserved. This was quite frustrating and confusing, given what we were told previously.

April 17, 2026
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Reply from Tenpin - Eastbourne

Hi Finley
We appreciate you taking the time to share your experience. We're sorry to hear about the inconsistent information regarding pool table reservations and the resulting frustration. We will address this internally to ensure consistent policies are communicated to our guests. Best wishes - Clare

Rated 5 out of 5 stars

Great experience

Great experience, my Granddaughter loves coming here, very good food and prices very reasonable, definitely coming back.
Staff 100/1000
Five stars 🌟 🌟 🌟🌟🌟👍🏼

April 16, 2026
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Reply from Tenpin - Eastbourne

Hi David,

Thank you for your fantastic 5* review at Tenpin Eastbourne! it's great to hear you've had such a lovely time whilst on your recent visit to us! We are delighted you've found the staff so friendly and we hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars
Tenpin - Eastbourne logo

Reply from Tenpin - Eastbourne

Hi there, thank you for the excellent 5* review for Tenpin Eastbourne! We're so pleased to hear that you had a fun visit and we can't wait to see you again soon! Best wishes - Adelaide

Rated 1 out of 5 stars

Very disappointed by the customer service

Very disappointed by the customer service as we are a regular there we got the same racist treatment because we are not white especially from the girl with a red hair she makes us feel like we entered her own room or some how she’s the one who’s paying for us 😅 you have to work more on the customer service as I can see from the comments, we’re not the only one and maybe make a regular check on them because this is unacceptable

April 18, 2026
Unprompted review
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Reply from Tenpin - Eastbourne

Hi there, thank you for taking the time to review Tenpin Eastbourne! We're sorry to hear of your recent experience. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Eastbourne' and we can pass this on to be looked into. Best wishes - Adelaide

Rated 5 out of 5 stars

Amazing place for the kids and the…

Amazing place for the kids and the older kids, good value for money, just need one in Hastings.

April 15, 2026
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Reply from Tenpin - Eastbourne

Hello Karen,
Thank you for taking the time to rate Tenpin Eastbourne 5 stars. We're happy to hear that the whole family enjoyed their time and found it a good value. We appreciate your suggestion for a location in Hastings! All the best ~ Laura

Rated 5 out of 5 stars

Bowling 4 retirement end celebration

It was fast and easy to do. Love the fact u can do it all ur self theres no presure and no stress.

April 15, 2026
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Reply from Tenpin - Eastbourne

Hello Kayleigh,
Thank you for taking the time to rate Tenpin Eastbourne 5 stars.
We're so glad you found our service fast and easy! It's great to know you appreciated the self-service aspect and the stress-free experience it provides. We hope to welcome you back again for another memorable experience. All the best ~ Laura

Rated 5 out of 5 stars

Excellent facilities

Excellent facilities, easy to set up the lane and nice touch of automatic side rails for individual bowlers. Looking forward to more visits.

April 15, 2026
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Reply from Tenpin - Eastbourne

Hi Barry, thank you for the 5* rating of Tenpin Eastbourne. We're delighted to hear you had an amazing time and enjoyed the facilities. We look forward to your return!
Take care,
Kirsty

Rated 1 out of 5 stars

The food was like half of what it…

The food was like half of what it should be. You had a big bun and one very small burger. The cheese was smaller then the burger. And a few chips. Was not happy with the food. Good job very ordered cheese chips has well.

.

April 15, 2026
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Reply from Tenpin - Eastbourne

Hi Rose, thank you for taking the time to leave a review of Tenpin Eastbourne. We're sorry to hear of the disappointment caused and that the meals were not what you had hoped for. We will ensure your feedback is passed on to the correct team for future improvement.
Take care,
Kirsty

Rated 5 out of 5 stars

Booking online great day out

Booking online was easy and great offers available. Nice vibe and plenty to do other than bowling 🎳

April 15, 2026
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Reply from Tenpin - Eastbourne

Hi Mandy, thank you for the fabulous 5* review of Tenpin Eastbourne! We are thrilled you had such a fun visit and got to see some brilliant offers we have available as well as finding the booking process easy and we can't wait to see you again soon! Best wishes - Mel

Rated 4 out of 5 stars

Great family fun.

Easy to find, plenty of parking,easy to log in and play.

April 12, 2026
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Reply from Tenpin - Eastbourne

Hello Sharon,
Thank you for taking the time to rate Tenpin Eastbourne. We are delighted by your feedback and look forward to welcoming you back again soon. All the best ~ Laura

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