We go regularly and the standards are fine 99% of the time, and this time was another great session. Staff dealt with us promptly, our drinks arrived quickly, and we were off & running before we... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We go regularly and the standards are fine 99% of the time, and this time was another great session. Staff dealt with us promptly, our drinks arrived quickly, and we were off & running before we... See more
Company replied
Great well laid out and easy to find. Booked times and food online few days before. Times to play a game and food afterwards (we selected time we wished to when checking in) food served at area away... See more
Company replied
We had a great time at Tenpin! We booked bowling and then interactive darts. The staff were fantastic and noticed we would have quite a gap between the activities so offered to sort it which was real... See more
Company replied
The bowling venue and experience was excellent. However, the food was horrible as it was covered in grease. Rustler burgers are nicer than the burgers served here. The staff were also passive aggressi... See more
Company replied
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Braehead, Soar Intu, King's Inch Rd, PA4 8XQ, Glasgow, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Food took forever to be served and was just a bowl of fries. Was delivered about 30-40 mins after ordering when we were on our last shots

Reply from Tenpin - Glasgow
Staff where friendly and the bowling was excellent

Reply from Tenpin - Glasgow

Reply from Tenpin - Glasgow
The cost was good value place was clean and tidy staff very efficient

Reply from Tenpin - Glasgow

Reply from Tenpin - Glasgow
We had a really good time. No waiting, good service, good price and great games. What else can you ask for

Reply from Tenpin - Glasgow
Great family outing made all the better by using the 1/2 price Tuesday desl.Super easy booking and confirmation.Lanes all set up on arrival.Very courteous and efficient.staff.A great time was had by all adults and kids.Will defo be back!!

Reply from Tenpin - Glasgow
The bowling and the staff were brilliant. We booked karaoke online to learn thst it’s 20 pound if you book in the premises but 50 if you book online.
Mics weren’t working. Staff tried really hard, manager tried really hard not to speak to us. Eventually got a refund. Except it wasn’t another 50 has been taken from my account and not refunded.

Reply from Tenpin - Glasgow
Waited ages for food which was pre ordered, came on game 9

Reply from Tenpin - Glasgow
Love tenpin but feel the tables at lanes are small we had 4 children and two parents so when you order food etc not enough room

Reply from Tenpin - Glasgow
My daughter had a great birthday karaoke experience with her friends. Lyall was a fantastic emoliyee who was very attentive.

Reply from Tenpin - Glasgow
The bowling was ok, would be five stars but our lane broke twice over two games and the burger we got was terrible quality. Loved the arcade and pool though!

Reply from Tenpin - Glasgow
Never had too wait long even when it was busy and staff where kind as always

Reply from Tenpin - Glasgow
Pressed the call button to order some drinks, nobody attended for a long time, no bother I’ll get them at the bar. At the bar another client was putting in a large drinks order, being served by somebody competent. Three other staff were watching her. There were two additional staff right next to them in the booking in section just talking. Ok I can wait, patiently, no-one acknowledged I was there. No eye contact, no explanation why 5 people are just standing around not serving, no oh sorry we will be with you, maybe they were training, maybe they were statues who knows, I don’t know because nobody spoke to me. Competent server was busy with a large order. Even that person if they were training could have thrown me a look to explain, or pushed the boat out and spoke to me. I gave up, finished our games and left, mouth as dry as a flip flop. But still breathing, not the end of the world, but the whole situation was weird af.

Reply from Tenpin - Glasgow

Reply from Tenpin - Glasgow
We chose the 2 games of bowling and burgers however our food had not arrived by the time our game had finished. We were waiting for our food to arrive when the next family arrived to take the lane we were on. We were barely on the lane for 30 mins and it cost almost £30 for 1 adult and 1 junior. Not great value for money.
The portion sizes were very small, the burgers were plain and not great quality. There was no difference in portion size from a child’s burger to an adults. There are much nicer places to eat which offer a better value for money.
On a positive note, the customer service department were very helpful. There was an accident on the road on our way to the venue and they swapped our time slot as we were stuck in traffic. The young man was very pleasant and helpful.

Reply from Tenpin - Glasgow
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.