Banner for Tenpin - Manchester - Parrs Wood

Tenpin - Manchester - Parrs Wood Reviews 

187
•
TrustScore 4 out of 5

3.9

Parrs Wood Entertainment Centre, Wilmslow Road, Manchester, M20 5PG Manchester, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I wanted to add 2 more people onto the game and was told no. staff were really unhelpful and there was spare lanes so they could have added them onto another lane. I visit tenpin a lot with my son for... See more

Company replied

Rated 5 out of 5 stars

For my very first time at Tenpin, I had an absolute blast!! I did not know what to expect, but with multiple activities under one roof, it was fun, fun, funnnn!! In the Laser Tag room, we felt like bi... See more

Company replied

Rated 5 out of 5 stars

My daughter had her 11th birthday party at Tenpin ParrsWood on Sunday 30th August. Your members of staff Charlie and Katie were absolutely amazing. They engaged the children with games and dancing but... See more

Company replied

Rated 5 out of 5 stars

Make sure you speak loudly over the music so the staff hear your request right because they wont fix their mistakes. We asked for 2 games of bowling as a group of 4 we and we showed them what tri... See more

Company replied


Company details

  1. Bowling Alley
  2. also in
  3. Bar
  4. Escape Room Center
  5. Laser Tag Center
  6. Leisure Centre
  7. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Parrs Wood Entertainment Centre, Wilmslow Road, Manchester, M20 5PG, Manchester, United Kingdom

  • 0333 034 6100

3.9

Great

TrustScore 4 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(187)

13,012 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Bolling not clean

Bolling not clean, very oil balls, Need to good cleaning & provide good customer service pls. I ordered 2 drinks but tast no good 😒

April 15, 2026
Tenpin - Manchester - Parrs Wood logo

Reply from Tenpin - Manchester - Parrs Wood

Hello Mr B Zaman,
Thank you for taking the time to rate Tenpin Warrington 2 star. We appreciate your feedback and time. We're sorry your visit wasn't satisfactory due to cleanliness and drink quality. We'll address these issues to improve our service. We hope that your next experience is a 5 star experience. All the best ~ Laura

Rated 3 out of 5 stars

Great vibes overall

Great vibes overall. It was our first time there. We played a few games of bowling and pool, then sat down at a table and ordered food and drinks using the NFC tag.
After waiting over 30 minutes, we realised something wasn’t right as there didn’t seem to be anyone serving. We spoke to a staff member, and after about 45 minutes in total, the manager came over to explain that three staff members had called in sick, leaving them without kitchen or bar staff.
We weren’t happy with the situation, mainly because there was no sign or announcement to let customers know about the delay or lack of service and all the food places in the area would've already been closed.
That said, we do appreciate that they refunded our money and still gave us the drinks we ordered. I’d be willing to give them a second chance, as I’ll likely visit again, and I’ll update my review then :)

April 15, 2026
Tenpin - Manchester - Parrs Wood logo

Reply from Tenpin - Manchester - Parrs Wood

Hi Shay, thank you for taking the time to leave a review of Tenpin Manchester Parrs Wood. We're pleased to hear that you had a fun time bowling and playing pool. We are sorry to hear that during your visit the kitchen was not open and affected your visit. It's great to hear that you will give us another chance to have a much better experience, and we look forward to your return!
Take care,
Kirsty

Rated 4 out of 5 stars

Half price Tuesdays

Half price Tuesdays - great offer but would be even better if it was all day in school holiday instead of from 6pm.

April 15, 2026
Tenpin - Manchester - Parrs Wood logo

Reply from Tenpin - Manchester - Parrs Wood

Hi Perveen, thanks for leaving a rating and review for Tenpin Manchester Parrs Wood! We appreciate you highlighting the half-price Tuesday offer and we're pleased to hear you were able to take advantage of this! Thanks again for your great feedback and we hope to welcome you back again soon! Best Wishes - Rosie

Rated 5 out of 5 stars
Tenpin - Manchester - Parrs Wood logo

Reply from Tenpin - Manchester - Parrs Wood

Hi Lesham, thanks for leaving a rating and review for Tenpin Manchester Parrs Wood! We appreciate your five-star rating! We're so happy our team made your visit a friendly and nice experience and we hope to welcome you back again soon! Best wishes - Rosie

Rated 4 out of 5 stars

Really good

Really good

April 15, 2026
Tenpin - Manchester - Parrs Wood logo

Reply from Tenpin - Manchester - Parrs Wood

Hello Jules,
Thank you for taking the time to rate Tenpin Manchester Parrswood 4 stars. We are thrilled you had a really good time at the centre. We hope that your next visit is a 5 star experience. All the best ~ Laura

Rated 1 out of 5 stars

Remember to ask when do they need the…

Remember to ask when do they need the food sent out to the lanes as we booked 2 lanes for 2 games of bowls for 4:30pmamd the food got sent out at 5pm and it was luke warm .. too early into the game and it was puke warm not nice.

April 11, 2026
Tenpin - Manchester - Parrs Wood logo

Reply from Tenpin - Manchester - Parrs Wood

Hello Amanda,
Thank you for taking the time to rate Tenpin Parrswood 1 star. We appreciate you taking the time to share your experience. We're sorry the food arrived early and wasn't warm enough. We will review our food service procedures to ensure better timing and quality. All the best ~ Laura

Rated 5 out of 5 stars

Fantastic place, everything under 1 roof

Fantastic day out, great atmosphere, got everything everyone needs, good arcade and food, bowling is amazing 🤩

April 15, 2026
Tenpin - Manchester - Parrs Wood logo

Reply from Tenpin - Manchester - Parrs Wood

Hi Danielle, thanks for leaving a rating and review for Tenpin Manchester Parrs Wood! We're happy to hear that you had a fantastic day out with us! It's great to hear you enjoyed the atmosphere, arcade, food, and bowling. Thank you for your positive feedback! We look forward to seeing you again soon! Best wishes - Rosie

Rated 4 out of 5 stars

Grandchildren day out

Easy to book a session and check in. Did not eat this time as other things to do.

April 15, 2026
Tenpin - Manchester - Parrs Wood logo

Reply from Tenpin - Manchester - Parrs Wood

Hello Hudge,
Thank you for taking the time to rate Tenpin Manchester Parrswood 4 stars. We're glad booking and check-in were easy for you. Thank you for your feedback. We hope you'll have a chance to dine with us next time! All the best ~ Laura

Rated 5 out of 5 stars

Great day had a Lovely time will come

Great day had a Lovely time will come
Again

April 8, 2026
Tenpin - Manchester - Parrs Wood logo

Reply from Tenpin - Manchester - Parrs Wood

Hi Charlotte, thank you for the 5* review! We're so glad to hear that you had a great day at Tenpin Parrs Wood, and we can't wait to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Staff helpful and friendly.

Staff helpful and friendly.

April 15, 2026
Tenpin - Manchester - Parrs Wood logo

Reply from Tenpin - Manchester - Parrs Wood

Hi Robert, thanks for leaving a rating and review for Tenpin Manchester Parrs Wood! We appreciate your five-star rating! We are so happy our team was friendly and helpful during your visit. We hope to see you again soon! Best wishes - Rosie

Rated 4 out of 5 stars

Nice Work outing

April 15, 2026
Tenpin - Manchester - Parrs Wood logo

Reply from Tenpin - Manchester - Parrs Wood

Hi Mandy, thank you for leaving Tenpin Manchester Parrs Wood an incredible 4* rating. We are so glad you had a great time with us for your work outing! We appreciate any feedback you have so we can earn that final star. We hope to welcome you back sometime! Best wishes - Kaylee

Rated 5 out of 5 stars

Birthday bowling

There was a young lady Katie, who made it her business for us to have the best time from the moment we walked in to the moment we left!! I visited for my sons birthday with his friend and mum and Katie helped set up our bowling lane showing us how to put the barriers up if needed, we then went to lazer tag. Our sons are only 7&8 and wanted to do teams against us mums, katie knew it was all our first times trying lazer tag and could see the boys needed help, next thing she had a vest and a gun and was running around on the boys team the laughter of the boys makes it all worth the money! The only gripe I had was the pizza, it wasn't the best so next time I probably won't do the bowling pizza deal.

April 10, 2026
Tenpin - Manchester - Parrs Wood logo

Reply from Tenpin - Manchester - Parrs Wood

Hi Dawn,

Thank you for your fabulous 5* review at Tenpin Parrs wood! It's great to hear you've had such a great time whilst on your recent visit to us. We are delighted that the staff made this so perfect for you all! We will ensure this is passed across to the correct team and hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Fun atmosphere and enjoyed

Fun atmosphere and enjoyed

April 15, 2026
Tenpin - Manchester - Parrs Wood logo

Reply from Tenpin - Manchester - Parrs Wood

Hi Sam, thank you for the 5* review! We're delighted to hear that you enjoyed the atmosphere at Tenpin Parrs Wood, and we look forward to seeing you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Was amazing visit me and my kids really…

Was amazing visit me and my kids really enjoyed it x

April 4, 2026
Tenpin - Manchester - Parrs Wood logo

Reply from Tenpin - Manchester - Parrs Wood

Hello Sarah, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you and your children had a great time at our Tenpin in Manchester. We do hope to see you all again very soon. Many Thanks - Kimberley

Rated 1 out of 5 stars

Bad 2nd bad visit game kept stopping…

Bad 2nd bad visit game kept stopping no ball would come out for a birthday party

April 8, 2026
Tenpin - Manchester - Parrs Wood logo

Reply from Tenpin - Manchester - Parrs Wood

Hello Emma, Thank you for taking your time to leave us some feedback from your recent visit to us. We are sorry to hear that you had issues with the bowling game during your recent visit. If you would like to discuss this further with us, please do reach out to us on customer.feedback@tenpin.co.uk. Many Thanks - Kimberley

Rated 5 out of 5 stars

super fun

super fun, easy booking, pretty clean too considering how busy it was!

April 8, 2026
Tenpin - Manchester - Parrs Wood logo

Reply from Tenpin - Manchester - Parrs Wood

Hi Vicknesh, thank you so much for the lovely 5* review of Tenpin Parrs Wood! We are so pleased you had a fun visit, found our booking process easy and found our venue clean! In the meantime, we very much hope to welcome you back soon! Best wishes - Mel

Rated 5 out of 5 stars

Good staff and easy to set up

Good staff and easy to set up

April 1, 2026
Tenpin - Manchester - Parrs Wood logo

Reply from Tenpin - Manchester - Parrs Wood

Hi Becky, thank you for leaving Tenpin Manchester Parrs Wood a wonderful 5* rating. We are so glad to hear our staff had a positive impact on your visit and that you managed to get set up nice and easily! We hope to see you again soon. Best wishes - Kaylee

Rated 1 out of 5 stars

I don’t know why I go here because the…

I don’t know why I go here because the customer service is rubbish… staff are so slow and unprofessional

April 1, 2026
Tenpin - Manchester - Parrs Wood logo

Reply from Tenpin - Manchester - Parrs Wood

Hi Aymie, thank you for taking the time to leave a review of Tenpin Parrs Wood. We are very sorry to hear that your recent experience was not as enjoyable as we would have liked! Your feedback is very important to us as this will help us to make improvements for future visits so please be assured all will be passed on! In the meantime, we do hope you will give us another chance and we look forward to welcoming you back! Best wishes, Jade

Rated 5 out of 5 stars

Good value for money

Good value for money. Very accommodating with the food for the party. The girl who looked after us was really friendly and enthusiastic. The kids had a great time.

March 28, 2026
Tenpin - Manchester - Parrs Wood logo

Reply from Tenpin - Manchester - Parrs Wood

Hi Claudia, thank you for the lovely 5* review of Tenpin Manchester Parrs Wood! We are so pleased you had such an enjoyable visit celebrating a birthday and found us great value for money and we can't wait to welcome you back again soon! Best wishes - Mel

Rated 4 out of 5 stars

The lane was blocked with balls so we…

The lane was blocked with balls so we had to wait twenty minutes to start but we were offered a free drink which was kind x

March 29, 2026
Tenpin - Manchester - Parrs Wood logo

Reply from Tenpin - Manchester - Parrs Wood

Hi Summer
We appreciate your review and are glad you enjoyed the complimentary drink while waiting. We're sorry the lane blockage caused a delay in starting your game. Best wishes - Clare

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look