I wanted to add 2 more people onto the game and was told no. staff were really unhelpful and there was spare lanes so they could have added them onto another lane. I visit tenpin a lot with my son for... See more
Company replied

Parrs Wood Entertainment Centre, Wilmslow Road, Manchester, M20 5PG Manchester, GB
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I wanted to add 2 more people onto the game and was told no. staff were really unhelpful and there was spare lanes so they could have added them onto another lane. I visit tenpin a lot with my son for... See more
Company replied
For my very first time at Tenpin, I had an absolute blast!! I did not know what to expect, but with multiple activities under one roof, it was fun, fun, funnnn!! In the Laser Tag room, we felt like bi... See more
Company replied
My daughter had her 11th birthday party at Tenpin ParrsWood on Sunday 30th August. Your members of staff Charlie and Katie were absolutely amazing. They engaged the children with games and dancing but... See more
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Make sure you speak loudly over the music so the staff hear your request right because they wont fix their mistakes. We asked for 2 games of bowling as a group of 4 we and we showed them what tri... See more
Company replied
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Parrs Wood Entertainment Centre, Wilmslow Road, Manchester, M20 5PG, Manchester, United Kingdom
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Bolling not clean, very oil balls, Need to good cleaning & provide good customer service pls. I ordered 2 drinks but tast no good 😒

Reply from Tenpin - Manchester - Parrs Wood
Great vibes overall. It was our first time there. We played a few games of bowling and pool, then sat down at a table and ordered food and drinks using the NFC tag.
After waiting over 30 minutes, we realised something wasn’t right as there didn’t seem to be anyone serving. We spoke to a staff member, and after about 45 minutes in total, the manager came over to explain that three staff members had called in sick, leaving them without kitchen or bar staff.
We weren’t happy with the situation, mainly because there was no sign or announcement to let customers know about the delay or lack of service and all the food places in the area would've already been closed.
That said, we do appreciate that they refunded our money and still gave us the drinks we ordered. I’d be willing to give them a second chance, as I’ll likely visit again, and I’ll update my review then :)

Reply from Tenpin - Manchester - Parrs Wood
Half price Tuesdays - great offer but would be even better if it was all day in school holiday instead of from 6pm.

Reply from Tenpin - Manchester - Parrs Wood
Remember to ask when do they need the food sent out to the lanes as we booked 2 lanes for 2 games of bowls for 4:30pmamd the food got sent out at 5pm and it was luke warm .. too early into the game and it was puke warm not nice.

Reply from Tenpin - Manchester - Parrs Wood
Fantastic day out, great atmosphere, got everything everyone needs, good arcade and food, bowling is amazing 🤩

Reply from Tenpin - Manchester - Parrs Wood
Easy to book a session and check in. Did not eat this time as other things to do.

Reply from Tenpin - Manchester - Parrs Wood

Reply from Tenpin - Manchester - Parrs Wood

Reply from Tenpin - Manchester - Parrs Wood
There was a young lady Katie, who made it her business for us to have the best time from the moment we walked in to the moment we left!! I visited for my sons birthday with his friend and mum and Katie helped set up our bowling lane showing us how to put the barriers up if needed, we then went to lazer tag. Our sons are only 7&8 and wanted to do teams against us mums, katie knew it was all our first times trying lazer tag and could see the boys needed help, next thing she had a vest and a gun and was running around on the boys team the laughter of the boys makes it all worth the money! The only gripe I had was the pizza, it wasn't the best so next time I probably won't do the bowling pizza deal.

Reply from Tenpin - Manchester - Parrs Wood

Reply from Tenpin - Manchester - Parrs Wood
Was amazing visit me and my kids really enjoyed it x

Reply from Tenpin - Manchester - Parrs Wood
Bad 2nd bad visit game kept stopping no ball would come out for a birthday party

Reply from Tenpin - Manchester - Parrs Wood

Reply from Tenpin - Manchester - Parrs Wood

Reply from Tenpin - Manchester - Parrs Wood
I don’t know why I go here because the customer service is rubbish… staff are so slow and unprofessional

Reply from Tenpin - Manchester - Parrs Wood
Good value for money. Very accommodating with the food for the party. The girl who looked after us was really friendly and enthusiastic. The kids had a great time.

Reply from Tenpin - Manchester - Parrs Wood
The lane was blocked with balls so we had to wait twenty minutes to start but we were offered a free drink which was kind x

Reply from Tenpin - Manchester - Parrs Wood
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