Banner for Tenpin - Nottingham

Tenpin - Nottingham Reviews 

192
TrustScore 4.5 out of 5

4.3

Clifton Boulevard, Redfield Way, Nottingham, NG7 2UW Nottingham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Staff were really friendly and communication was good, easy to book online. Shoes readily available if needed. Food was a bit slow on arrival, but on the whole a good experience.

Company replied

Rated 5 out of 5 stars

Hubby and I took two grandchildren aged 8 and 10. Had a package with food included. Good fast service, food brought directly to our lane for ease. Hadn’t been bowling in years. Impressed by all t... See more

Company replied

Rated 5 out of 5 stars

The place feels much more spacious after the renovation. The seating area around each lane is also much cleaner than before, with clean tables and seats. The reception area is much bigger too, which m... See more

Company replied

Rated 1 out of 5 stars

Will admit our group did turn up a bit late however I double checked with the staff if we would get our full two hours and they said we would. People were also in our room during our booked time but s... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Clifton Boulevard, Redfield Way, Nottingham, NG7 2UW, Nottingham, United Kingdom

  • 0333 034 6100

4.3

Excellent

TrustScore 4.5 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(192)

10,494 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Grandchildren really enjoyed it

Grandchildren really enjoyed it

March 25, 2026
Tenpin - Nottingham logo

Reply from Tenpin - Nottingham

Hi, thank you for the lovely 5* rating and review of Tenpin Nottingham. We are pleased to hear that your grandchildren had a really enjoyable experience. We hope to see you return again soon.
Take care,
Kirsty

Rated 4 out of 5 stars

Fun trip out for birthday

Went for my child's birthday with some friends. The lane was all ready for us and the kids had a great time. They enjoyed adding their photos onto the score screen.
They had a go at a couple of things in the arcade including the photo booth and basketball game which they enjoyed.

The only downside was the cafe area was a bit unkempt - would be good for this area to be kept cleaner and tidier so tables/seating are ready and more pleasant for the next customers.

March 14, 2026
Tenpin - Nottingham logo

Reply from Tenpin - Nottingham

Hello Sarah, thank you very much for taking the time to leave a review of Tenpin Nottingham! We are thrilled you had such a great time celebrating your son's birthday and the children also got to enjoy some of your visit in our fab arcade area! We take on board all of your feedback which we will be certain to pass onto the team to ensure improvements are met and in the meantime, we do hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel

Rated 5 out of 5 stars

Brilliant family time for all ages my…

Brilliant family time for all ages my kids was 17 all the way down to 2 years old and they all enjoyed there night

March 14, 2026
Tenpin - Nottingham logo

Reply from Tenpin - Nottingham

Hi Murray,

Thank you for your fantastic 5* review at Tenpin Nottingham! We are delighted you've had such a great time whilst on your recent visit to us. We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Very good

Very good place

March 13, 2026
Tenpin - Nottingham logo

Reply from Tenpin - Nottingham

Hi there
Thanks for leaving a lovely 5* rating. We are pleased to hear that you enjoy visiting Tenpin. Hope to see you soon. Best wishes - Clare

Rated 5 out of 5 stars

Brilliant night !

Staff very helpful and attentive- prices were excellent great value for money for a large family such as mine

March 17, 2026
Tenpin - Nottingham logo

Reply from Tenpin - Nottingham

Hi Emma
We appreciate you taking the time to leave us a 5-star review! We're so glad to hear that you found our team helpful and attentive and that you considered our prices great value for money. Best wishes - Clare

Rated 5 out of 5 stars

We like the lay out ,and plenty to do…

We like the lay out ,and plenty to do there also the price very competitive too ,all my friends and family enjoyed there night out thank you

March 14, 2026
Tenpin - Nottingham logo

Reply from Tenpin - Nottingham

Hi James
We're happy to hear that you and your friends and family enjoyed your night out with us! We appreciate your positive feedback regarding our layout and competitive prices. Best wishes - Clare

Rated 4 out of 5 stars

Good place to spend time

Good place to spend time
Has parking

March 10, 2026
Tenpin - Nottingham logo

Reply from Tenpin - Nottingham

Hi Jolanta, thank you for the brilliant 4* review of Tenpin Nottingham! We are really happy to see you had a great time with us and we can't wait to see you again soon for some more bowling fun! Best wishes - Mel

Rated 2 out of 5 stars

The arcade was shut with no warning

The arcade was shut with no warning

March 10, 2026
Tenpin - Nottingham logo

Reply from Tenpin - Nottingham

Hi Abbi, thank you for taking the time to leave a review of Tenpin Nottingham! We are very sorry to hear that you recent visit was not as enjoyable as we would have liked! Please be assured all feedback will be passed onto the team and in the meantime, we do hope this will not stop you from visiting us in the future! Best wishes - Mel

Rated 3 out of 5 stars

Good bowling, toilets smelly

We did have a great time bowling and, our visit being on a Saturday morning, we did expect it to be busy. However there were a number of birthday parties going on which meant we chose to go elsewhere for food.
My main complaint is about the toilets. The smell of urine was overwhelming and if the children hadn't needed to use them we would definitely have walked in and walked out again. One lady did.

March 7, 2026
Tenpin - Nottingham logo

Reply from Tenpin - Nottingham

Hi there,

Thank you for your 3* review at Tenpin Nottingham! We are very sorry to hear that you've not had a great experience whilst on your recent visit to us! We will ensure this is passed across to the correct team to make any future improvements needed. We do hope to welcome you back again for hopefully a 5* service. Best wishes- Steph

Rated 3 out of 5 stars

Bowling & arcades were really good and…

Bowling & arcades were really good and couldn’t fault! But the toilets were absolutely disgusting

March 8, 2026
Tenpin - Nottingham logo

Reply from Tenpin - Nottingham

Hi Kira. Thank you for the review for Tenpin Nottingham. We really appreciate your feedback and will ensure this is passed to the correct team. We hope to see you again soon! Best wishes, Jade.

Rated 3 out of 5 stars

Not great customer service

The staff were quite rude and unhelpful, also the game of bowling seemed very short, but the arcade area was very good.

March 1, 2026
Tenpin - Nottingham logo

Reply from Tenpin - Nottingham

Hi Jodie
Thank you for your review. We are sorry to hear about the rude service and short game. We're happy you enjoyed the arcade, and we'll address your concerns with our team. Hope to welcome you back another time. Best wishes - Clare

Rated 5 out of 5 stars

The staff were great

The staff were great. Me and my girls had a super time from singing to bowling and a game of pool, with lunch thrown in. Thanks

February 28, 2026
Tenpin - Nottingham logo

Reply from Tenpin - Nottingham

Hi Emma,

Thank you for your amazing 5* review at Tenpin Nottingham! It's great to see you've had such a lovely time whilst on your recent visit to us. We are delighted you found the staff so helpful, it's great to hear all about it and we look forward to welcoming you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Ready on arrival

Ready on arrival, staff we helpful and polite! Fab place

February 28, 2026
Tenpin - Nottingham logo

Reply from Tenpin - Nottingham

Hi Jessy, thank you very much for the lovely 5* review of Tenpin Nottingham! We are so happy you had such a great time and found our team helpful and polite! We do hope this means you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel

Rated 5 out of 5 stars

The ease convenience of booking

The ease convenience of booking, checking in and the drinks after, all affordable.

February 26, 2026
Tenpin - Nottingham logo

Reply from Tenpin - Nottingham

Hi, thank you so much for rating Tenpin Nottingham a wonderful 5 stars! We are thrilled to hear that everything was great and ran smoothly. We look forward to welcoming you back again!
Take care,
Kirsty

Rated 4 out of 5 stars

Toilets smells

Toilets smells

February 21, 2026
Tenpin - Nottingham logo

Reply from Tenpin - Nottingham

Hi, thank you for taking the time to leave a review of Tenpin Nottingham. We are sorry to hear about the issues you faced. We will ensure your comments are passed on to the correct team for future improvement.
Take care,
Kirsty

Rated 3 out of 5 stars

Simple to book online

Simple to book online. Easy to get started at venue. Not all offers available online when you see the adverts in venue.

February 21, 2026
Tenpin - Nottingham logo

Reply from Tenpin - Nottingham

Hi Jim, thank you for leaving Tenpin Nottingham a rating and review! We appreciate your feedback and are glad booking was simple. We're sorry that some advertised offers weren't available online and we'll ensure your feedback is shared with the correct teams to improve our services in the future. We hope to see you again soon! Best wishes - Rosie

Rated 1 out of 5 stars

Manager was rude

Member of staff was rude, told us we needed to move lanes during a game due to being 20 minutes late when we was only 5 minutes late. My autistic daughter not understanding what was happening started to panic thinking she couldn’t finish playing so I had to calm her down and explain to her for the manager to turn to her and tell her she’s lucky to be able to go on another lane!

February 20, 2026
Tenpin - Nottingham logo

Reply from Tenpin - Nottingham

We appreciate you taking the time to share your experience. We're sorry to hear about the staff interaction and the distress it caused your daughter. We'll address this internally to ensure a more supportive environment for all our guests. We do hope to see you again soon for a much more enjoyable visit. Our apologies - Kimberley

Rated 3 out of 5 stars

Game to short

Game to short

February 20, 2026
Tenpin - Nottingham logo

Reply from Tenpin - Nottingham

Hello Susan, Thank you for taking your time to leave us some feedback, We are sorry to hear that you found our activity too short. We will pass your comments onto our team. Many Thanks - Kimberley

Rated 5 out of 5 stars

Date night enhanced by Tenpin

The lane was ready at the time requested and even though the centre was over run with Guides/Scouts enjoying the sport of Tenpin Bowling the staff were responsive and professional to problems on the lane and orders for refreshment.

February 24, 2026
Tenpin - Nottingham logo

Reply from Tenpin - Nottingham

Hi Ian, thank you for leaving Tenpin Nottingham a wonderful review! We appreciate you taking the time to share your feedback. We're happy to hear that you had a good experience and that our staff were responsive and professional, even during a busy time. We can't wait to see you again in the future! Best wishes - Rosie

Rated 3 out of 5 stars

Bowling was good fun

Bowling was good fun. Pizza was terrible, chips were good, nachos a bit soggy. Arcade area is good but really damned loud. I really liked that DC coin pusher thing, soent a good £20 on that lol

February 21, 2026
Tenpin - Nottingham logo

Reply from Tenpin - Nottingham

Hello Neil,
Thank you for taking the time to rate Tenpin Nottingham 3 stars. We are glad you enjoyed the bowling. We are sorry that the food was not up to standard. We look forward to welcoming you back again soon and hope that the next visit is a 5 star experience. All the best ~ Laura

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look