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Tenpin - Swansea Reviews 

151
TrustScore 4 out of 5

4.2

Parc Tawe, The Strand, Swansea, SA1 2AX Swansea, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Our grandchildren thoroughly enjoyed the bowling and playing pool. Checking in at the desk was easy. The meeting venue has benefited from new, more comfortable seating. However, a MAJOR let down were... See more

Company replied

Rated 2 out of 5 stars

Had a great time however, both male and female toilets were beyond disgusting with urine everywhere (yes in both female and male toilets) and sick all across one of the male toilets. Glass cups were l... See more

Company replied

Rated 5 out of 5 stars

My daughter and her friends really enjoyed bowling for her birthday. We had the deal with the children's meal. Every basket was empty, so im assuming everyone enjoyed 😁 also noticed a karaoke room, s... See more

Company replied

Rated 5 out of 5 stars

Brilliant place to have a good time. They offer bowling, arcade and escape rooms. There is fun for all ages. It is relatively cheap. The customer service is great, everyone seems to have a great attit... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Parc Tawe, The Strand, Swansea, SA1 2AX, Swansea, United Kingdom

  • 0333 034 6100

4.2

Great

TrustScore 4 out of 5

151 reviews

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4.2

All reviews

(151)

11,474 reviews in the last 12 months

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Rated 5 out of 5 stars

Great venue

Great venue

January 4, 2026
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Reply from Tenpin - Swansea

Hi Nathan,

Thank you for your fantastic 5* review at Tenpin Swansea! It's great to see you've had such a great time whilst on your recent visit to us. We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph

Rated 4 out of 5 stars

Had an excellent time at bowling

Had an excellent time at bowling. Staff were friendly and helpful and immediately assisted in reseting the bowlers info on the screen after a family member entered the wrong number of bowlers taking part.
Have given 4 instead lf 5 stars because it said to arrive at 9.45am for 10 am start but they didnt open until 9.55am and there was a member of staff vacuuming the area whilst we were bowling- good to see its being cleaned but would be more ideal if this was finished prior to opening the building to the public

December 31, 2025
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Reply from Tenpin - Swansea

Hi Laura, thank you for the 4* review for Tenpin Swansea! It's lovely to hear that you enjoyed the bowling and that our team were able to assist you. We really appreciate your feedback and will ensure this is passed on to our team. We hope to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Great value

Great value, fab experience, all party members had a brilliant time!

December 24, 2025
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Reply from Tenpin - Swansea

Hi Jackie, thank you for the lovely 5* review for Tenpin Swansea! We're so pleased to hear that you had a fab experience and that everyone had enjoyed their visit. We look forward to welcoming you back again soon! Best wishes - Adelaide

Rated 2 out of 5 stars

The bowling was good fun, service was slow.

The bowling itself was good, however very slowly service to book in, we had booked the Christmas deal of 2 games and a meal with soft drinks. We were then told we couldn’t have soft drinks but only squash.

December 11, 2025
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Reply from Tenpin - Swansea

Hello there, thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Swansea. We are pleased to hear that you enjoyed your bowling game. We are sorry to hear that the service was slower than normal during your stay. We will pass your comments onto our team to help us gain those final stars. We do hope to see you again soon. Best Wishes - Kimberley

Rated 5 out of 5 stars

Everything was great

December 21, 2025
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Reply from Tenpin - Swansea

Hi Emma, thank you very much for the amazing 5* review of Tenpin Swansea! We are really pleased to see you had such an enjoyable visit and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

Very polite helpful and happy team

Very polite helpful and happy team, the staff we spoke to are a credit to your business.

December 22, 2025
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Reply from Tenpin - Swansea

Hi Melanie, we are so pleased to see you had a fabulous 5* experience when visiting our Swansea venue! We pride ourselves on excellent customer service so we are thrilled to see you got to experience this and we really can't wait to welcome you back again soon! Best wishes - Mel

Rated 4 out of 5 stars

Great family time

Great family time, really like the venue since the refurbishment. Staff at the check in desk could do with a bit more customer service. Bar staff however are friendly and welcoming.

December 22, 2025
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Reply from Tenpin - Swansea

Hi Claire
Thanks for leaving a wonderful 4* rating and review for Tenpin Swansea. We are pleased to hear that you had a great time and hope to see you back soon for another great visit. Best wishes - Clare

Rated 5 out of 5 stars

The price for three games was good

The price for three games was good. The vibes, music and atmosphere was great.b

December 15, 2025
Tenpin - Swansea logo

Reply from Tenpin - Swansea

Hi Sandra, thank you very much for the amazing 5* review of Tenpin Swansea! We are really pleased to see such a great time was had and that you found us good value for money as well as enjoying the atmosphere! We do hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel

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