Banner for Tenpin - Walsall

Tenpin - Walsall Reviews 109

TrustScore 4 out of 5

4.1

Crown Wharf Retail Park, Wolverhampton Street, Walsall, WS2 8LL Walsall, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Friendly staff, good organisation, staff were efficient and went above and beyond when serving customers. Excellent range of drinks & food. Very clean & tidy everywhere. Great atmosphere.

Company replied

Rated 5 out of 5 stars

Staff were super friendly and helpful. We had a number if our group turn up late and they accommodated us as best they could.

Company replied

Rated 1 out of 5 stars

The table area was filthy from previous people- cups, mess, spills. Even thou we had booked so they knew we were coming. Toilets were dirty- arcade was full of unsupervised kids- no manager or staff a... See more

Company replied

Rated 5 out of 5 stars

The staff were extremely helpful and friendly, the venue was clean and well laid out. We really enjoyed our bowling and will definitely come back.

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Crown Wharf Retail Park, Wolverhampton Street, Walsall, WS2 8LL, Walsall, United Kingdom

  • 0333 034 6100

4.1

Great

TrustScore 4 out of 5

109 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Family fun

Easy booking. We went on a Tuesday so great price for bowling and drinks . We ordered drinks to our lane which came quickly and with a smile . A great family evening was had .

May 26, 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hi Hannah, thank you for rating Tenpin Walsall 5*! We're so glad you had an overall great family evening! We will pass your kind feedback on to our team, and we hope to see you back soon! Best wishes, Jade

Rated 5 out of 5 stars

Staff were lovely and professional.Tenpin Bithday

Staff were lovely and professional.
The children had a great time. It was my grandsons birthday and it made his day. Thank you

May 20, 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hi Cath, thank you so much for the 5* rating of Tenpin Walsall. We're pleased to hear you had a great time celebrating your grandsons birthday and that the team left a positive impact on your visit. We appreciate your kind feedback and we hope to see you again soon.
Take care,
Kirsty

Rated 5 out of 5 stars

Staff were super friendly and helpful

Staff were super friendly and helpful. We had a number if our group turn up late and they accommodated us as best they could.

May 27, 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hi John, thank you for your fantastic 5-star review! We are so pleased to hear our team was friendly and helpful, and we were able to accommodate your group. We appreciate your kind words and can't wait to welcome you back again in the future! Best wishes - Rosie

Rated 5 out of 5 stars

The enjoyed the people and the staff…

The enjoyed the people and the staff was very helpful to me.

May 6, 2026
Unprompted review
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hi Paul
We're so glad you enjoyed your visit and found our staff helpful. We appreciate your kind words! Best wishes - Clare

Rated 5 out of 5 stars

It was fab

It was fab. The staff were really helpful. The place was nice and clean

May 27, 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hi Lydia, thank you for the fantastic 5-star rating! We are so pleased you enjoyed your visit and found our staff helpful. We hope to welcome you back again soon! Best wishes - Rosie

Rated 4 out of 5 stars

Staff was really friendly

Staff was really friendly
Clean
Cheap drinks ,food
Reasonable price
Fun for all ages

May 20, 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hi Sinead, what a brilliant 4* review of Tenpin Walsall! We are thrilled you had such a fun visit and found the venue clean and team friendly and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

Lovely staff and great fun bowling

The staff were extremely helpful and friendly, the venue was clean and well laid out. We really enjoyed our bowling and will definitely come back.

May 20, 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hi Juliette, thank you for rating Tenpin Walsall 5*! We really appreciate this kind feedback and we are so glad you enjoyed bowling with us! We hope to see you again soon. Best wishes, Jade

Rated 1 out of 5 stars

Awful experience made a complaint and…

Awful experience made a complaint and never got back to me will never use again the female manager tried to be aggressive, will never use any of your facilities again...

April 8, 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hello Simon, thank you very much for taking the time to leave a review of Tenpin Walsall. We are sorry for any disappointment caused at your recent visit. Please can we ask you to provide further details to our team at customer.feedback@tenpin.co.uk with the subject as 'Review - Walsall' and we will assist you further. Best wishes, Jade

Rated 5 out of 5 stars

Good value for money

Booking, Staff, clean, professional

May 13, 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hi Nadine, thank you for rating Tenpin Walsall 5*! We will be sure to pass this lovely feedback on and hope to welcome you again soon for another 5* experience. Best wishes, Jade

Rated 5 out of 5 stars

Great service from all staff and a…

Great service from all staff and a flawless bowling experience

May 13, 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hi Ian, thank you for taking the time to leave a 5* rating and review of Tenpin Walsall. We appreciate your honest feedback on our staff and bowling experience! We hope to welcome you again soon. Best wishes, Jade

Rated 5 out of 5 stars

Staff were very helpful when i…

Staff were very helpful when i struggled with the screen.

May 13, 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hi Debbie, thank you for leaving Tenpin Walsall a lovely 5* rating! We're glad our staff could assist you with the screen. We appreciate your kind words and can't wait to see you again in the future! Best wishes - Rosie

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff.
A very good overall experience

May 13, 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hello Aisha,
Thank you for taking the time to rate Tenpin Walsall 5 stars. We're happy our team members were helpful and that you had a very good overall experience. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Fantastic!

Friendly staff, good organisation, staff were efficient and went above and beyond when serving customers.
Excellent range of drinks & food.
Very clean & tidy everywhere.
Great atmosphere.

May 12, 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hello CharlieB,
Thank you for taking the time to rate Tenpin Walsall 5 stars. We're so happy to hear that you found our team friendly and efficient, and that you enjoyed the atmosphere, cleanliness, and our range of food and drinks. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

It’s always a great atmosphere when we…

It’s always a great atmosphere when we visit the arcade , my daughter loves being there. She has endless varieties of games to choose from.

May 6, 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hi there,

Thank you for your fantastic 5* review at Tenpin Walsall! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Always good this place

I always come here. It has always been good at this place.

May 3, 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hi Becca, thank you for leaving Tenpin Walsall a fabulous 5* rating. We are so pleased to hear you always enjoy your visits to us. We hope to see you again soon! Best wishes - Kaylee

Rated 1 out of 5 stars

We booked as a family for bowling and…

We booked as a family for bowling and food for night out. When arrived was told did not have any of the food we had ordered. We were shocked and asked why but was just told we should have been emailed and told which we wasn't. I then explained to receptionist that I didn't think this was good and had paid for service I did not receive. He seem to find this very funny and was grinning and almost laughing which my partner found very unprofessional and was very disappointed. I then asked to speak to a manager and again with a smirk on his face said im the team leader so im in charge. Yes we had wer offered a alternative option but really not what we wanted and spoilt the whole experience. I said to him I come regular but dont think I will be returning again he just said ok. He just seem to take all this has a joke.

April 30, 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hello Shawn Pearce,
Thank you for taking the time to rate Tenpin Walsall 1 stars. We appreciate you sharing your experience. We're sorry the food you ordered was unavailable and that you weren't notified beforehand. We'll address the team leader's unprofessional behavior. Your feedback is valuable, and we'll use it to improve our service. We hope you'll consider visiting us again in the future. All the best ~ Laura

Rated 4 out of 5 stars

Nice and clean

Nice and clean, staff are polite, food let's them down.

May 6, 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hello Angela,
Thank you for taking the time to rate Tenpin Walsall 4 stars. We appreciate your feedback and are glad you found our facilities clean and our staff polite. We'll address your concerns about the food. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura

Rated 5 out of 5 stars

Great atmosphere here lots too do good…

Great atmosphere here lots too do good venue and really good prices

April 29, 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hello Lou,
Thank you for taking the time to rate Tenpin Walsall 5 stars. We appreciate you taking the time to leave us such a fantastic review! We're so glad you enjoyed the atmosphere, venue, and prices. We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura

Rated 4 out of 5 stars

Quick and easy setup

Friendly people and sky sports while you play.

April 21, 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hi Timothy
We're glad you enjoyed your experience with us! Thank you for letting us know about our friendly team and Sky Sports. Best wishes - Clare

Rated 5 out of 5 stars

Good times at Tenpin

April 21, 2026
Tenpin - Walsall logo

Reply from Tenpin - Walsall

Hello Paul, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time at our Tenpin in Walsall. We do hope to see you again very soon. Many Thanks - Kimberley

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look