My little daughter had her birthday celebrations there. Staff were lovely, couldn't have done anymore for us. Prices are decent, the kids and parents all loved it. Lovely experience, well worth the... See more
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Location
Switch locationCrown Wharf Retail Park, Wolverhampton Street, Walsall, WS2 8LL Walsall, GB
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The facilities were good on the whole but it was very busy due to summer holidays and although there were a number of staff to accommodate this time of year, only two were actually working the booking... See more
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Had a lovely time with the family the 2 4 1 cocktails were also flowing found it good value for money that everyone could enjoy
Company replied
Karaoke was amazing all good absolutely fantastic. Drinks good and service fine and staff very helpful although was busy so an extra staff member on desk/ bar area would have been welcomed
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Company details
Written by the company
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contact info
Crown Wharf Retail Park, Wolverhampton Street, Walsall, WS2 8LL, Walsall, United Kingdom
- 0333 034 6100
4.3
Excellent
166 reviews
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Reply from Tenpin - Walsall
Hi Jamal, thank you for the 5* rating of Tenpin Walsall. We're happy to hear you had a great time and we look forward to welcoming you back again for another fun time.
Take care,
Kirsty
Staff is rude and unprofessional
Staff is rude and unprofessional. And very disrespectful and discriminatory. One of the staff member literally swears in front of the manager and i tried to told her she goes no nothing happened like that
April 15, 2026
Reply from Tenpin - Walsall
Hi Rukhsar
We regret to hear about the experience you described. We would like to look into this further and ask you to email customer.feedback@tenpin.co.uk with the details and subject "Review - Walsall". We can then reach out to you directly. Best wishes - Clare
Reply from Tenpin - Walsall
Hi there
We appreciate you taking the time to share your positive experience! We are so happy to hear that our staff were helpful and polite. Best wishes - Clare
Reply from Tenpin - Walsall
Hi Sharon, thanks for leaving a rating and review for Tenpin Walsall! We're so happy you had a great time and that our staff were friendly! Thank you for your wonderful feedback; we appreciate it a lot! We hope to see you again very soon! Best wishes - Rosie
Reply from Tenpin - Walsall
Hi Kirsty, thank you for rating Tenpin Walsall 5*! We're so glad to hear that you had a great day out and we can't wait to see you back again soon! Best wishes - Adelaide
We had a great time for my daughter…
We had a great time for my daughter birthday but only let down was the pizza wasn't very nice
April 15, 2026
Reply from Tenpin - Walsall
Hi Stephanie, thank you for the fab 5* review for Tenpin Walsall! We're so pleased to hear that you had a lovely celebration for your daughter's birthday, but we are sorry that you were disappointed with the pizzas. We will pass your feedback to the correct team for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide
Reply from Tenpin - Walsall
Hi Debrah, thank you for taking the time to leave a 5* rating of Tenpin Walsall. We're pleased to hear you had a good experience and that the team provided great service. We look forward to your return!
Take care,
Kirsty
Reply from Tenpin - Walsall
Hi Maureen,
Thank you for your lovely 5* review at Tenpin Walsall! we are delighted you've had such a great time whilst on your recent visit to us! We love to hear all about it and we look forward to welcome you back again very soon! Best wishes- Steph
Great family fun
The lane was ready on time the atmosphere was bussing, and the staff were excellent.
April 8, 2026
Reply from Tenpin - Walsall
Hi Margaret, thank you for rating Tenpin Walsall 4*! We're so pleased you enjoyed the atmosphere and the service from our staff. We hope to see you again soon! Best wishes, Jade
Birthday treat
It is always a lovely game to play with friends & family. Real nice fun environment
April 8, 2026
Reply from Tenpin - Walsall
Hi Sharon, thank you for leaving Tenpin Walsall a great 5* rating. We are so pleased to hear you, your family, and friends always have fun with us! We hope to welcome you all back again soon. Best wishes - Kaylee
Reply from Tenpin - Walsall
Hi Raggy, thank you for leaving Tenpin Walsall an excellent 5* rating. We are so pleased to hear you received such polite service on your visit to us. We look forward to welcoming you again soon! Best wishes - Kaylee
Reply from Tenpin - Walsall
Hi Luke, Thank you for the 5* rating of Tenpin in Walsall. We really appreciate you taking the time to send us these comments on our staff. It's lovely to receive this kind of feedback and we will be sure to pass the comments on. We hope to see you again soon! Best wishes, Jade
Misbehaviours
Staff are friendly and helpful, facility is nice too. But there are often malicious customers trying to break the bowling lane by deliberately hitting at the bumpers or rolling two or more bowling balls at the same time when the game is finished or when they shouldnt be rolling.
Staff should be more alert about and report these misbehaviours, and please step in to stop them or remove them from the premise in order to protect it, thanks!
April 2, 2026
Reply from Tenpin - Walsall
Hello, thank you for taking the time to leave a review of Tenpin Walsall! We are sorry to hear that you have some concerns and will be sure to pass this feedback on to the team. In the meantime, we do hope to welcome you back soon. Best wishes, Jade
Okay.
Super fast on giving us an aisle. Food service was slow, was told 20 mins and ended up asking for out food after half an hour. We were almost done playing bowling.
April 2, 2026
Reply from Tenpin - Walsall
Hi Laura. Thank you for rating Tenpin Walsall 4*! It's great to hear the staff were super fast on allocating you an isle. However, we are sorry to hear the food service was slow on this occasion. We will be sure to pass this feedback on for future improvements. We hope to see you back soon! Best wishes, Jade
Fantastic customer service very…
Fantastic customer service very friendly. The atmosphere was absolutely electric myself and my partner really enjoyed our experience. I highly recommend this place to anyone.
April 8, 2026
Reply from Tenpin - Walsall
Hi Cheryl. Thank you so much for rating Tenpin Walsall 5*! It's really kind of you to send us this feedback and we will be sure to pass these comments on. Best wishes, Jade.
Avoid at all costs
The table area was filthy from previous people- cups, mess, spills. Even thou we had booked so they knew we were coming. Toilets were dirty- arcade was full of unsupervised kids- no manager or staff around to tell the parents to keep an eye- just general chaos- we had one game and left didn’t stop to do anything else as it was absolutely horrid. Avoid as it cost a small fortune for 5 of us to have 1 game- also ball selection was appalling and no spares to use.
April 8, 2026
Reply from Tenpin - Walsall
Hi Owen, thank you for taking the time to review Tenpin Walsall! We're sorry to hear that there had been issues with the cleanliness and with your visit in general. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Walsall'. We will be happy to assist you further. Best wishes, Jade
Our lane was all dirty granted a family…
Our lane was all dirty granted a family had just finished but we were told to go straight on, no hold on whilst we clean I ended up cleaning as in moving rubbish and glasses then wiping the sides down n chair where their was spilt slush
April 5, 2026
Reply from Tenpin - Walsall
Hi there, thank you for taking the time to review Tenpin Walsall! We're sorry to hear that there had been issues with the cleanliness at the lanes. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Walsall'. We hope to see you again soon for a better experience. Best wishes, Jade
Awful unclean staff unhelpful
Awful unclean staff unhelpful , bowling game stopped half way through , food disgusting inedible hard mouldy rolls very unhappy about the whole experience asked to email tenpin about this and one reply absolute joke
April 8, 2026
Reply from Tenpin - Walsall
Hello Louise, Thank you for taking your time to share some feedback with us. We are extremely disappointed to hear the issues you had on your previous visit to us. If you would like to discuss this further with us, please do reach out to us via customer.feedback@tenpin.co.uk. We do hope to see you again soon for a much more enjoyable visit. Many Thanks - Kimberley
The staff were amazing
The staff were amazing! my daughter had a problem with a machine in the arcade and the staff were approachable friendly and sorted the problem straight away! deffo be coming back! Thankyou
April 4, 2026
Reply from Tenpin - Walsall
Hi Collette, thank you so much for the brilliant 5* review of Tenpin Walsall! We are delighted you and your daughter had a great time and our team were on hand to deal with any issues and we can't wait to welcome you back soon! Best wishes - Mel
Young kids zero customer service
Bowling part and arcade experience was great but the young staff seem to be more bothered about having their own conversations either together or via earphones than customer service , due to the laughes and giggles my meal didn’t come out with the kids meals and when it did the special requests on my meal was wrong and they sent me out a kids meal instead of the adults meal , so by the time my food arrived the kids had finished and wanted to play in the arcade. Team should get along and have fun at work aswell as selling Brillant customer service but the boy curly hair had zero customer service very rude and sharp.
April 8, 2026
Reply from Tenpin - Walsall
Hi Katie, thank you very much for taking the time to leave a review of Tenpin Walsall! We are very sorry to hear of your recent experience! We pride ourselves on excellent customer service and so find this very disappointing to hear! Your feedback is extremely important to us and so please be assured all will be forwarded to the relevant team to ensure improvements are made! In the meantime, we do hope this will not stop you from visiting us in the future and we look forward to welcoming you back! Best wishes - Mel
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