Not been here for a few years - found the interior really too hot to be comfortable - must have been mid/late 20s but felt like mid 30s! If they had air con it certainly wasn’t switched on! Also now... See more
Company replied
Location
Switch locationPerdiswell Park, Droitwich Road, Worcester, WR3 7SN Worcester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Daughter loved celebrating her birthday with friends. The centre was clean, friendly and food served in a timely manner and went down a treat. Staff were helpful and the bowling went without a hitch.,... See more
Company replied
1st time here. Fairly small but had everything you need. Great atmosphere. Friendly staff and reasonable prices. Definitely go back. Not tried the food yet but nice to have coke on the tap tasting lik... See more
Company replied
Great place to get together and enjoy a game of bowling with your friends and have a good chat and a cup of coffee. Staff also very friendly and helpful. I really look forward to my Thursday morning... See more
Company replied
Company details
Written by the company
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contact info
Perdiswell Park, Droitwich Road, Worcester, WR3 7SN, Worcester, United Kingdom
- 0333 034 6100
4.2
Great
116 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience for the family
Great experience, modern, clean and easy to get started quickly. Perfect for all ages and a great way to spend time with the kids.
February 7, 2026
Reply from Tenpin - Worcester
Hey Laura, thank you for the lovely 5* rating and review of Tenpin Worcester. It's fantastic to hear that you had a great time and found it a great way to spend time with the children. Hope to see you all again soon.
Take care,
Kirsty
Poor
My son whos autistic struggled to wait for lane. We are told to come 15 mins prior which we did to then have to wait 20 minutes past time lane should have been ours. Waiting a total of 35 mins. We then felt rushed as next people turned up for their timed sessions. Thia resulted in adults taking kids go to hurry up... when getting to play on our designated lane, the lane was not cleared from food baskets and bottles. I did speak to member of staff their response was well its not our fault we are busy. It was my sons birthday and feel our experience ruined the day
February 7, 2026
Reply from Tenpin - Worcester
Hello Nicola, We appreciate you sharing your experience that you had at our Tenpin in Worcester. We're sorry your son's birthday visit was negatively impacted by the wait time, lane condition, and the staff response. We'll address this with our team to improve guest experiences. If you would like to discuss this with us further, please do reach out to our team via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
Not for the first time!
Not for the first time the majority of lanes were all bunched up rather than spread out. Half the place was empty but we had been put next to a family small children who were using the stands, very excited but all over our side as well. To be fair when I asked to be moved it was done but I don’t understand why you would put customers in that position in the first place, also if you spread people out it will look busier. The heating was also broken so the place was very cold.
January 2, 2026
Reply from Tenpin - Worcester
Hi Matt, thank you for leaving Tenpin Worcester a rating and review! We appreciate you taking the time to share your experience. We will ensure your feedback regarding lane allocation during quiet periods are passed over to the correct teams. We greatly appreciate your feedback, and we hope to welcome you back again in the future! Best wishes - Rosie
best bowling in Worcester
Ten pin it our favourite family bowling venue. Its so much fun, clean and friendly staff.
January 24, 2026
Reply from Tenpin - Worcester
Hi Ann, thank you very much for the brilliant 5* rating of Tenpin Worcester! We are so pleased to hear we are one of your favourite places to visit and that you find our team super friendly and helpful and we can't wait to see you again soon! Best wishes - Mel
The staff weren't very helpful took my…
The staff weren't very helpful took my grandchildren has treat ,the alley broke down twice took a long time for someone to fix it ,the staff at the desk weren't very friendly, has It was are first time coming they did not explain anything ,no please or thank you
January 31, 2026
Reply from Tenpin - Worcester
Hello, thank you so much for taking the time to leave a review of Tenpin Worcester! We are very sorry to hear that your recent visit was not as enjoyable as we would have liked! We pride ourselves on great customer service so we are very sorry to hear this was not the case! Please be assured all feedback will be forwarded to the team to ensure improvements are met and in the meantime, we do hope you will give us another chance and we look forward to welcoming you back! Best wishes - Mel
Had an ok time.
Took a group to use the karaoke room. We had an ok time but it wasn’t anything we’d rush back to do. One of the staff who served us our drinks and food had a bit of an attitude because we had put the wrong room number on the order although I did try and explain that the member of staff that had set us up had told us to put that so wasn’t really our fault.
January 24, 2026
Reply from Tenpin - Worcester
Hello
We appreciate you sharing your karaoke experience with your group. We're sorry to hear that the service you received wasn't satisfactory and that there was confusion with the room number. We will address this internally to improve our team's communication and ensure a smoother experience for our guests in the future. Best wishes - Clare
Family night out
Its always a good time when we come bowling. My mum, especially enjoys it, even more so when she wins.
There is lots to do, from bowling to the pool tables, even the kareoke room is fun.
Plenty of drinks to choose from.
Its a great night for all ages.
January 20, 2026
Reply from Tenpin - Worcester
Hi Catherine,
Thank you for your fantastic 5* review at Tenpin Worcester! We are delighted you've had such a great time whilst on your recent visit to us. It's great to see you found there to be lots of activities at the venue for everyone. We look forward to welcoming you back again very soon! Best wishes- Steph
Great place
Great place.
We have a slight issue at the lane told the gentleman behind the kiosk and he sorted it there and then. Great choice of drinks. Games were all working and we had a lovely evening.
January 20, 2026
Reply from Tenpin - Worcester
Hi Emily,
Thank you for your fantastic 5* review at Tenpin Worcester. We are delighted you've had such a great time whilst on your recent visit to us. It's great to see all of your issues were resolved promptly. We look forward to welcoming you back again very soon! Best wishes- Steph
Bowling great, however ….
Bowling great, although area had not been cleaned and dirty glasses were still upon table clearly stating area had not been cleaned down. As there are divides up between stations, cleaning the area of used glasses would be a priority before the next group.
January 20, 2026
Reply from Tenpin - Worcester
Hi Ajay, thank you for taking the time to leave a review of Tenpin Worcester. It's great to hear you enjoyed your bowling experience. Your feedback is important to us and we will ensure this is passed on for future improvements.
Take care,
Kirsty
Staff
Me and my sons came there feeling very welcome. Very clean tidy Staff on hand to help. Food delicious will be coming back.
January 5, 2026
Reply from Tenpin - Worcester
Hi James
Thanks for the brill 5* rating for Tenpin Worcester. We're happy to hear that you and your sons felt welcome and enjoyed the delicious food and tidy environment. We appreciate your kind words and look forward to your return! Best wishes - Clare
Slow service
The process of booking in seems very inefficient as it takes ages for each party to be booked in, resulting in a long wait each time we visit.
January 8, 2026
Reply from Tenpin - Worcester
Hi there, thank you for leaving Tenpin Worcester a rating and review. We appreciate your feedback and apologize for the long wait times you experienced during check in. We will ensure your feedback is passed onto the relevant teams to improve our efficiency and reduce wait times during visits. Thank you for your feedback and we hope to see you again in the future. Best wishes - Rosie
Very easy to check in
Very easy to check in, staff were lovely and helpful. Food was good.
January 7, 2026
Reply from Tenpin - Worcester
Hello Lucia, Thank you for taking your time to leave us a wonderful 5* review. We are really pleased to hear that you found it easy to check in and had a great time with us at our Tenpin in Worcester. We do hope to see you again soon. Many Thanks - Kim
Was great fun got us in quickly and…
Was great fun got us in quickly and send us to the lane will were at and just let us play said to us if we need anything just find a member of staff.
December 19, 2025
Reply from Tenpin - Worcester
Hi Christian,
Thank you for your amazing 5* review at Tenpin Worcester! We are delighted you've had such a great time whilst on your recent visit to us. It's great to hear you found the staff to be very friendly and approachable. We look forward to welcoming you to the venue again very soon! Best wishes- Steph
Bowling
The chap who booked us in was busy doing something else and took a bit longer than normal to book in.
The bar staff were very helpful and the drinks were reasonably priced
December 21, 2025
Reply from Tenpin - Worcester
Hi Stephen,
Thank you for your lovely 4* review at Tenpin Worcester! It's great to see you've had such a great time whilst on your recent visit to us, we are delighted you found the venue to be reasonable priced. We will ensure your feedback is passed across to the correct team to make any future improvements needed and look forward to welcoming you back again very soon! Best wishes- Steph
Kids went to laser tag party
Kids went to laser tag party. Room was small and no viewing opportunity. Over quicker than expected. Bowling looked good and pool tables looked nice.
December 22, 2025
Reply from Tenpin - Worcester
Hi Derek,
Thank you for your lovely 4* review at Tenpin Worcester! We are delighted you had such a great time whilst bowling and playing pool, however we are very sorry to hear the Laser Tag wasn't up to standards. We will ensure this is passed across to the correct team to make any future improvements needed. Best wishes- Steph
Good value but burgers could have a bit…
Good value but burgers could have a bit of lettuce on or summate
December 23, 2025
Reply from Tenpin - Worcester
Hi there, thanks for leaving a rating and review for Tenpin Worcester! We appreciate your feedback and we're glad to hear you found us to be good value. We'll ensure this feedback is passed onto the relevant teams regarding the burgers. Thanks again for taking the time to review us and we look forward to seeing you again in the future! Best Wishes - Rosie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.