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Tenpin - Worcester Reviews 77

TrustScore 4 out of 5

4.2

Perdiswell Park, Droitwich Road, Worcester, WR3 7SN Worcester, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We are a local care home that booked through customer service. It was great, they understood and I received an easy booking. We then went bowling and the team were fantastic, very helpful and the resi... See more

Company replied

Rated 4 out of 5 stars

Bowling was great. The only downside was the refusal of a staff member to accept our 23 yr old grandson's Dutch residency permit as proof of age, even though it showed his photo and date of birth in E... See more

Company replied

Rated 4 out of 5 stars

I have pre booked in advance one hour bowling with pizza for my daughter birthday party, I added some extras ,( food, nuggets etc,), and karaoke afterwards as well . The website is so easy and clear... See more

Company replied

Rated 5 out of 5 stars

Had a grest time with the grandchildren, lots of other things there to entertain them, staff were friendly and efficient

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Perdiswell Park, Droitwich Road, Worcester, WR3 7SN, Worcester, United Kingdom

  • 0333 034 6100

4.2

Great

TrustScore 4 out of 5

77 reviews

5-star
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Rated 5 out of 5 stars

Had a grest time with the…

Had a grest time with the grandchildren, lots of other things there to entertain them, staff were friendly and efficient

May 10, 2026
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Reply from Tenpin - Worcester

Hello Sarah, Thank you for taking your time to leave us a wonderful 5* review. We are pleased to hear that you had a great time with us! We do hope to see you again very soon. Best Wishes - Kimberley

Rated 5 out of 5 stars

Bowling

All good manager very helpful

May 13, 2026
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Reply from Tenpin - Worcester

Hi Lydia, thank you for the lovely 5* rating of Tenpin Worcester. We are delighted to hear that you had a good time and the manager provided great service. We hope to see you again soon for another 5* experience. Best wishes, Jade

Rated 1 out of 5 stars

It was my sons birthday for laser tag

It was my sons birthday for laser tag
Took ages to start, finish laser and food took 30 mins to come, we was alway on the way of safe, well that what it felt like,
We had 13 people and the give us tomato sauce when we ask them for million pound, took 15 min for cake to come out after I asked then took even longer for the to cut it, kids got bored and my son was up set, it was his first party. And felt very let down, the best person was the lady who did the laser tag,

Tshirt was so small and was told that the only size they do, in fair,

There was never a sorry for delay
It ruins my sons first party, and last with his friends before high school

May 13, 2026
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Reply from Tenpin - Worcester

Hi Caz, thank you for taking the time to write a review for Tenpin Worcester! We're very sorry to hear that the laser tag party was not as enjoyable as we'd have hoped, that there had been issues with the timings and food orders, and for any disappointment caused. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Worcester' and we can pass this to the correct team to be looked into. Best wishes - Adelaide

Rated 5 out of 5 stars

👌ooo

Friendly service, good beer

May 13, 2026
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Reply from Tenpin - Worcester

Hello Damian,
Thank you for taking the time to rate Tenpin Worcester 5 stars. We're glad you enjoyed your visit with us and that you found our service friendly and our beer good. Thank you for your feedback and we hope to welcome you back again soon. All the best ~ Laura

Rated 5 out of 5 stars

Great team

Great team, very helpful, relaxed atmosphere.

May 6, 2026
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Reply from Tenpin - Worcester

Hi Lee, what a brilliant 5* review of Tenpin Worcester! We are thrilled you had a great time, received excellent customer service and enjoyed the atmosphere and can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars
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Reply from Tenpin - Worcester

Hi James, thanks for leaving a rating and review for Tenpin Worcester! We're delighted to hear that you had an amazing experience, and we hope to welcome you back again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Booked for my daughter’s 16th birthday…

Booked for my daughter’s 16th birthday and 7 friends. They had a fab time, the staff were helpful and friendly.

May 6, 2026
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Reply from Tenpin - Worcester

Hello Samantha,
Thank you for taking the time to rate Tenpin Worcester 5 stars. We're happy to hear that your daughter and her friends had a fantastic 16th birthday celebration! We appreciate you mentioning our staff's helpful and friendly service. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

We are a local care home…

We are a local care home that booked through customer service. It was great, they understood and I received an easy booking. We then went bowling and the team were fantastic, very helpful and the residents enjoyed their experience. We had 3 wheelchairs and although the lane could have been bigger, it was still perfectly useable. Thankyou Tenpin

April 29, 2026
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Reply from Tenpin - Worcester

Hello Lucy,
Thank you for taking the time to rate Tenpin Worcester 5 stars. We're happy to hear that customer service provided an easy booking for your care home. We're also glad the team was fantastic and the residents enjoyed their experience, even with the wheelchair access. We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Very accommodating and helpful when I…

Very accommodating and helpful when I needed to amend our booking. Good experience for our large bowling party. Thank you

April 29, 2026
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Reply from Tenpin - Worcester

Hello Jo,
Thank you for taking the time to rate Tenpin Worcester 5 stars. We appreciate you rating us so highly! We're happy to hear that we were able to accommodate your needs and that your large bowling party had a good experience. Thank you! We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Good couple of games of bowling

Good couple of games of bowling. Always a good atmosphere.
As we’re heading back into summer, I’ll say again that the place needs air conditioning

April 29, 2026
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Reply from Tenpin - Worcester

Hi Simon
We're glad you enjoyed your bowling games and the atmosphere! We appreciate your feedback regarding the need for air conditioning during the summer months, and we'll consider this. Best wishes - Clare

Rated 5 out of 5 stars

Everything was perfect my birthday boy…

Everything was perfect my birthday boy they all had a great time staff where all amazing the package was brilliant

April 29, 2026
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Reply from Tenpin - Worcester

Hello, thank you so much for the amazing 5* review of Tenpin Worcester! We are so pleased to hear you had a great time celebrating your son's birthday and was pleased with the package offered and we very much hope to welcome you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

birthday party hit!

Booked for my daughters’ birthday party. They had a great time. Seven 9-10 year olds. All had plenty of bowling time. Loved the sweets if they got a strike etc. food was a hit. Everything was great

April 4, 2026
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Reply from Tenpin - Worcester

Hi Jo
We're glad your daughter's birthday party was a success! It sounds like the kids had a fantastic time bowling and enjoyed the treats and food. Thank you for your positive feedback; we appreciate it. Best wishes - Clare

Rated 4 out of 5 stars

The staff we met were fantastic

The staff we met were fantastic, young blonde lady helped us get the right package for both bowling and refreshments and the young man with the beard was the most enthusiastic and helpful individual.

April 16, 2026
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Reply from Tenpin - Worcester

Hi William, thank you so much for the amazing 4* review of Tenpin Worcester! We are delighted you had a fun visit and that you received excellent customer service and we hope to welcome you back again soon for another 5* experience! Best wishes - Mel

Rated 5 out of 5 stars

Lanes ready promptly.

Lanes ready promptly.
Staff very attentive.
Thursday night deal
Good value for money.
Easy to book online.

April 21, 2026
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Reply from Tenpin - Worcester

Hi Denise
We're happy to hear that you found our lanes ready and staff attentive! It's great to know you enjoyed the Thursday night deal and online booking. Thanks for your positive feedback. Best wishes - Clare

Rated 4 out of 5 stars

Great party 🥳

I have pre booked in advance one hour bowling with pizza for my daughter birthday party, I added some extras ,( food, nuggets etc,), and karaoke afterwards as well . The website is so easy and clear to book 😊 After bowling we had 30min for food, drink and cake . And then karaoke was booked . Unfortunately there was delay for food , we have to wait little bit longer, but no one was booked after us so it wasn't an issue, only party finished later than expected. But we had lots of fun , great atmosphere and there were always someone to help 😊

April 10, 2026
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Reply from Tenpin - Worcester

Hello Customer 5,
Thank you for taking the time to rate Tenpin Worcester 4 stars. We're glad the website was easy to use and that you all had lots of fun celebrating your daughter's birthday with bowling, food, and karaoke. We appreciate your understanding regarding the slight delay with the food service. It's great to hear our team was helpful and that you enjoyed the atmosphere. Thanks for your feedback! All the best ~ Laura

Rated 5 out of 5 stars

A great family experience

Polite staff, the lane was clean and working. Food was great and came out quickly especially as it was busy and there were 6 of us. All the arcade machines were clean and working including the ticket counting machines.
Very useful to have a cash machine inside.

April 15, 2026
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Reply from Tenpin - Worcester

Hi there, thanks for leaving a rating and review for Tenpin Worcester! We're delighted you had such a positive experience! It's great to know you found our team polite, the lane well-maintained, and the food delicious and fast. We appreciate your lovely feedback, and we can't wait to welcome you back again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Kids had a great time

Kids had a great time. Staff very friendly

April 15, 2026
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Reply from Tenpin - Worcester

Hi Amanda, thanks for leaving a rating and review for Tenpin Worcester! We're so happy to hear the kids had a great time! It's wonderful that our staff's friendliness enhanced your visit. Thanks for the feedback! We hope to welcome you back in the future! Best wishes - Rosie

Rated 1 out of 5 stars

Poor service .

I booked a lane for 10am and was told we had to eat our meal immediately. Who eats burger and chips straight after breakfast !! One child is autistic and certainly wouldn’t eat as it was not near lunchtime.. The young manageress was extremely rude and was fiddling with the till when I was trying to talk to her . No eye contact at all. I could not find anything on your site that says you have to eat immediately. We have visited many times previously and this has never been the case. What a waste of food , money and time !! So disappointing. Ruined our experience .

April 15, 2026
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Reply from Tenpin - Worcester

Hello Jan,
Thank you for taking the time to rate Tenpin Worcester 1 star. We appreciate you taking the time to share your experience. We're sorry to hear about the meal timing, the staff member's behavior, and the impact on your visit. We will address your comments with our team. If you would like to discuss this further, please email customer.feedback@tenpin.co.uk We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura

Rated 4 out of 5 stars

Alley was available when we got there…

Alley was available when we got there and setting up the scoreboard was easy. Lots of different bowls available.

It wasn’t clear where we needed to go when we arrived to check in - it looked like the lady was just taking food orders. Maybe some clearer signs might help.

I booked the wrong time online. Called the help number and the lady I hit through to was very helpful and efficient.

April 15, 2026
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Reply from Tenpin - Worcester

Hi Nikki, thank you for leaving Tenpin Worcester a great 4* rating. We are so pleased to hear you found set up easy and that you managed to get your booking moved without issue! We really appreciate the feedback regarding the signs for the check in desk, we will ensure this is passed on to the appropriate team. We look forward to welcoming you back again soon for another great time! Best wishes - Kaylee

Rated 4 out of 5 stars

Friendly staff nice atmosphere

Friendly staff nice atmosphere

April 15, 2026
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Reply from Tenpin - Worcester

Hi Jenny, thank you for leaving Tenpin Worcester a wonderful 4* rating. We are very pleased to hear you enjoyed our atmosphere and that staff had a positive impact on your visit. We appreciate any feedback you have so we can earn that final star. We hope to welcome you back soon! Best wishes - Kaylee

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