Banner for Tenpin - Worcester

Tenpin - Worcester Reviews 

116
TrustScore 4 out of 5

4.2

Perdiswell Park, Droitwich Road, Worcester, WR3 7SN Worcester, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Not been here for a few years - found the interior really too hot to be comfortable - must have been mid/late 20s but felt like mid 30s! If they had air con it certainly wasn’t switched on! Also now... See more

Company replied

Rated 5 out of 5 stars

Daughter loved celebrating her birthday with friends. The centre was clean, friendly and food served in a timely manner and went down a treat. Staff were helpful and the bowling went without a hitch.,... See more

Company replied

Rated 5 out of 5 stars

1st time here. Fairly small but had everything you need. Great atmosphere. Friendly staff and reasonable prices. Definitely go back. Not tried the food yet but nice to have coke on the tap tasting lik... See more

Company replied

Rated 5 out of 5 stars

Great place to get together and enjoy a game of bowling with your friends and have a good chat and a cup of coffee. Staff also very friendly and helpful. I really look forward to my Thursday morning... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Perdiswell Park, Droitwich Road, Worcester, WR3 7SN, Worcester, United Kingdom

  • 0333 034 6100

4.2

Great

TrustScore 4 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(116)

9,824 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Booking by phone was nice and…

Booking by phone was nice and straightforward. The staff dealt with us straightaway when we arrived. Everything went smoothly

March 25, 2026
Tenpin - Worcester logo

Reply from Tenpin - Worcester

Hello Kathleen, Thank you for taking your time to leave us a brilliant 5* review for our Tenpin in Worcester. We are pleased to hear that you found our booking system easy to use and that the session ran smoothly! We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Good lanes

Good lanes, nice welcoming staff, nice food and all round great place

March 22, 2026
Tenpin - Worcester logo

Reply from Tenpin - Worcester

Hi Steve
We appreciate you taking the time to leave us such a wonderful 5-star review! We're so glad you enjoyed our lanes, food and welcoming staff. Best wishes - Clare

Rated 1 out of 5 stars

We didn’t come in due to a power cut

We didn’t come in due to a power cut

March 15, 2026
Tenpin - Worcester logo

Reply from Tenpin - Worcester

Hi Sally
We regret that the power outage prevented your visit. We appreciate you letting us know about this situation. Best wishes - Clare

Rated 5 out of 5 stars

Very good

Very good. Friendly service

March 14, 2026
Tenpin - Worcester logo

Reply from Tenpin - Worcester

Hi Lee
We're glad you enjoyed your experience with our friendly service. Thank you for your positive feedback; it means a lot to us. Best wishes - Clare

Rated 1 out of 5 stars

Power cut stopped play, waiting for refund

We pre booked a game for mothers day for 2pm. When we arrived we were told the electric had been off all morning but had just come on and we would be able to enter soon. After around 15 mins we were let in. We bought a round of drinks and went down to start bowling, after the first ball the lane stopped working. We were then changed to a different lane but before we could start the electric went off again. After around 20 mins they said we would all have to go outside. They took all our numbers to ring us when they could. We then left. I recieved a phone call from them on Monday asking if I wanted to rebook or have a refund. I opted for a refund. It is now Wednesday afternoon and no sign of my money back yet.

March 15, 2026
Tenpin - Worcester logo

Reply from Tenpin - Worcester

Hi Ian
We're sorry your Mother's Day booking was disrupted by the electrical issues. We regret the inconvenience caused by the lane malfunctions and the subsequent cancellation. We're addressing the refund process and appreciate your patience. We value your feedback. Best wishes - Clare

Rated 4 out of 5 stars

The staff were friendly and the venue…

The staff were friendly and the venue was clean, tidy and food arrived promptly

March 12, 2026
Tenpin - Worcester logo

Reply from Tenpin - Worcester

Hi Jodie, thank you for taking the time to leave a great 4* review of Tenpin Worcester! It is wonderful to see you had such an enjoyable visit and we can't wait to see you again soon for some more bowling fun! Best wishes - Mel

Rated 4 out of 5 stars

It was a good overall experience

It was a good overall experience, we had to wait for a lane to open and be prepared but other than the wait it was great

February 28, 2026
Tenpin - Worcester logo

Reply from Tenpin - Worcester

Hi James, thank you for the 4* review for Tenpin Worcester! We're sorry that there had been a wait time to begin your games. We can sometimes encounter delays while preparing the lanes, however we are glad that you had a good overall experience. We hope to see you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Slick service punctual to get on the…

Slick service punctual to get on the lane. All went well. Thanks

February 7, 2026
Tenpin - Worcester logo

Reply from Tenpin - Worcester

Hi there, thank you for rating Tenpin Worcester 5*! We're so pleased to hear that the service was quick during your visit and that all went well. We look forward to seeing you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Staff was really helpful and friendly

Staff was really helpful and friendly

February 19, 2026
Tenpin - Worcester logo

Reply from Tenpin - Worcester

Hi Katie,
We appreciate your 5-star rating! It's great to hear our team was helpful and friendly; we look forward to your next visit with us! Best wishes - Clare

Rated 5 out of 5 stars
Tenpin - Worcester logo

Reply from Tenpin - Worcester

Hi Tom
We're glad you had a great time; it means a lot to us that everyone enjoyed the experience. Thanks for your feedback! Best wishes - Clare

Rated 5 out of 5 stars

Atmosphere

Atmosphere

February 19, 2026
Tenpin - Worcester logo

Reply from Tenpin - Worcester

Hello Donna, Thank you for taking your time to leave us a wonderful 5* review. We are pleased to see that you had a great time with us. We do hope to see you again very soon. Many Thanks - Kim

Rated 5 out of 5 stars

Great location

Great location. Good value package and friendly service.

February 19, 2026
Tenpin - Worcester logo

Reply from Tenpin - Worcester

Hello there, Thank you for taking your time to leave us a 5* review for our Tenpin in Worcester. We are so pleased to hear that you had a great time with us. We do hope to see you all again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Excellent day out with the grandkids

Excellent day out with the grandkids

February 20, 2026
Tenpin - Worcester logo

Reply from Tenpin - Worcester

Hello, Thank you for taking your time to leave us an excellent 5* review. We are so pleased to hear that you all had a great time with us. We do hope to see you all again very soon. Best Wishes - Kimberley

Rated 4 out of 5 stars

Bowling itself was great

Bowling itself was great. I found there was a lot of waiting at bar area. Quite a few staff but unclear who was checking people in for bowling, who was serving on bar and who was dealing with redeeming arcade tickets. Not a negative point as staff were very polite when served but just didn’t seem very efficient at moving people away.

February 20, 2026
Tenpin - Worcester logo

Reply from Tenpin - Worcester

Hello Sarah,
Thank you for taking the time to rate Tenpin Worcester 4 stars. We're glad you enjoyed bowling! We appreciate your feedback regarding the bar area wait times and staffing clarity. We'll address the team's efficiency to improve guest experience. Thanks for your time. All the best ~ Laura

Rated 5 out of 5 stars

Staff were very good and helpful

Staff were very good and helpful

February 17, 2026
Tenpin - Worcester logo

Reply from Tenpin - Worcester

Hi Roger, thank you so much for the 5* rating of Tenpin Worcester. We are thrilled to hear that you had a good time and we appreciate your kind words about the team. Hope to see you again soon.
Take care,
Kirsty

Rated 3 out of 5 stars

The experience was dampened by the…

The experience was dampened by the building being very cold & not pleasant to be in for long. We’ve been to this bowling alley before but never have I known it this cold. We ended up keeping our coats on through most of the game. We ordered food and drinks which wasn’t the best value for money and wasn’t very warm when brought to our table. It’s like the food had been standing somewhere a while before it got to us. It was all a bit underwhelming to be honest and an expensive bad experience. Apart from the fact my grandson would have been disappointed if we had, I would have left as soon as the game was over. Shame really as we usually enjoy our visit.

February 18, 2026
Tenpin - Worcester logo

Reply from Tenpin - Worcester

Hi Karen,

Thank you for your 3* review at Tenpin Worcester! We are very sorry to hear you've not had a great experience whilst on your recent visit to us. We will ensure this is passed across to the correct team to make any future improvements needed. If you would like to email customer.feedback@tenpin.co.uk and they can look into this further for you. We do hope to welcome you back again for hopefully a 5* experience. Best wishes- Steph

Rated 2 out of 5 stars

The venue wax extremely cold

The venue wax extremely cold, when mentioned to a staff member we were told that the heating had been broken all winter.
I do not think this is acceptable when we are paying the going rate. I spent £90 to entertain my grandchildren and the food was barely warm and served without sauces and serviettes and we were really cold and had to keep coats on. The staff were helpful and apologetic but as said we were very disappointed on this trip and not sure we would want to return.

February 17, 2026
Tenpin - Worcester logo

Reply from Tenpin - Worcester

Hello Deborah, thank you for the time taken to leave a review of Tenpin Worcester! We are really disappointed to hear that you found our venue cold which had a negative impact on your visit! We will certainly be passing your feedback and concerns onto the team and we do hope you will give us another chance and visit us again in the future! Best wishes - Mel

Rated 3 out of 5 stars

Liked the bowling but the ball jammed…

Liked the bowling but the ball jammed and took a while to find someone to sort it.
The food that was ordered was not the best.. bought to us during our first game and it was cold. When it was delivered...not pleasant eating.

February 18, 2026
Tenpin - Worcester logo

Reply from Tenpin - Worcester

Hello Janice,
Thank you for taking the time to rate Tenpin Worcester 3 stars. We appreciate you taking the time to share your experience. We're sorry the ball jammed and that the food wasn't up to standard. We'll address this with our team. All the best ~ Laura

Rated 4 out of 5 stars

One game - a decent family filler

One game, with a mixed age range , was perfect for the wet Sunday afternoon.

It was rather chilly though, once we’d completed the game, we went home to warm up!

February 15, 2026
Tenpin - Worcester logo

Reply from Tenpin - Worcester

Hello Maureen,
Thank you for taking the time to rate Tenpin Worcester 4 stars. We're glad the game was perfect for your group on a wet afternoon. We appreciate your feedback and hope you warmed up quickly after your visit! We hope your next visit is a 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Karaoke was great

Karaoke was great. Was explain well by Sam from the desk

February 17, 2026
Tenpin - Worcester logo

Reply from Tenpin - Worcester

Hi there,

Thank you for your amazing 5* review at Tenpin Worcester! We are delighted you've had such a great time whilst on your recent visit to us. It's great to hear you found the staff to be very helpful upon arrival, We look forward to welcoming you back again very soon! Best wishes- Steph

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look