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Tenpin - York Reviews 

173
TrustScore 4.5 out of 5

4.3

Stirling Road, Clifton Moor Centre, Clifton Moor, York, YO30 4WZ York, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Lovely fresh look so all nice and clean and a bit more open so feels less cramped. New machines. No queuing, managed to get our lane a few minutes early too. Deducted one star as the keypad didn't... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the staff checking us in for our Ten pin bowling experience....loving the new look of the York location..not been in over a year. Only thing I would improve is the selection of... See more

Company replied

Rated 5 out of 5 stars

We were attracted to Tenpin by the competitive price available which was around 50% cheaper than the local competition. Checking in was no problem and the venue seemed to have been upgraded since our... See more

Company replied

Rated 4 out of 5 stars

We had a lovely time bowling and then playing on some of the arcade games. There was a slight mishap with one of the balls getting stuck and there were a lot of staff milling about, but seemingly unav... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Stirling Road, Clifton Moor Centre, Clifton Moor, York, YO30 4WZ, York, United Kingdom

  • 0333 034 6100

4.3

Excellent

TrustScore 4.5 out of 5

173 reviews

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4.3

All reviews

(173)

10,741 reviews in the last 12 months

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Rated 4 out of 5 stars

Great time lots of fun

Arrived a little early allocated our lane without delay.
On going to set up the camera wasn’t working, had to look to find a member of staff who changed our lane.
All great until a larger family came next to us, who were unruly and often running around in our lane space which was frustrating.
The auto bumpers are great.
Only down side is the frames for the kids are bent at the ends and make the balls go in the wrong direction.
Overall enjoyed it and will return..

February 15, 2026
Tenpin - York logo

Reply from Tenpin - York

Hi Lisa, thank you for rating Tenpin York 4*! We're glad to hear that you had a fun visit and that you enjoyed the bowling. We are sorry that there had been technical issues and issues with the bowling ramps, and we will be sure to pass on your feedback to be looked into. We look forward to seeing you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

We love our visits

We love our visits. All staff are friendly and helpful. All areas are very clean food very good value.

February 15, 2026
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Reply from Tenpin - York

Hi Maureen
We appreciate your wonderful 5-star rating! We're so happy to hear that you enjoy your visits and that our team members are helpful. We're also glad you find our venue clean and food good. Best wishes - Clare

Rated 5 out of 5 stars

Great family fun

Great time at bowling with our 2 & 4 year old

February 15, 2026
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Reply from Tenpin - York

Hi Emily, thanks for leaving a rating and review for Tenpin York! We're glad you enjoyed your bowling experience with your young children! Thank you for sharing your positive feedback with us; it means a lot and we look forward to seeing you again soon! Best wishes - Rosie

Rated 5 out of 5 stars
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Reply from Tenpin - York

Hi Clare, thanks for leaving a rating and review for Tenpin York! We appreciate you taking the time to leave us such a great review! We are so happy to hear that you found our service quick and helpful and we look forward to seeing you again in the future! Best wishes - Rosie

Rated 4 out of 5 stars

Quick efficient service

Quick efficient service. Easy booking

February 16, 2026
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Reply from Tenpin - York

Hi Karen, thank you for leaving Tenpin York a great 4* rating. We are so glad to hear you enjoyed your visit to us and that you received quick service. We hope to welcome you back again soon! Best wishes - Kaylee

Rated 5 out of 5 stars
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Reply from Tenpin - York

Hi Kevin, what a fabulous 5* review of Tenpin York! We are thrilled the best time was had and you found out fab team really helpful and we can't wait to see you again soon! Best wishes - Mel

Rated 4 out of 5 stars

Bowling with family

Ease of booking friendly staff

February 15, 2026
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Reply from Tenpin - York

Hi Janet,

Thank you for your 4* review at Tenpin York! We are delighted you've had such a great time whilst on your recent visit to us. It's great to hear you found the staff so friendly. We look forward to welcoming you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Great friendly staff

Great friendly staff.
Plenty of activities

February 18, 2026
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Reply from Tenpin - York

Hi Zed, thank you for leaving Tenpin York a fab 5* rating. We are so pleased to hear you enjoyed your visit to us, and that our staff had a positive impact on your trip. We look forward to welcoming you back soon! Best wishes - Kaylee

Rated 4 out of 5 stars

Funfun

Not too busy

February 18, 2026
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Reply from Tenpin - York

Hello Janet,
Thank you for taking the time to rate Tenpin York 4 stars. We are delighted to hear that you has fun at the centre and that it wasn't too busy. We do hope your next visit is a 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

It was a birthday celebration and we…

It was a birthday celebration and we had a nice time playing two games ,

February 14, 2026
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Reply from Tenpin - York

Hi Sharon,

Thank you for your fantastic 5* review at Tenpin York! it's great to see you've had such a great time whilst on your recent visit to us. We are delighted you've had such a wonderful birthday and look forward to welcoming you back again very soon! Best wishes- Steph

Rated 4 out of 5 stars

It was a good day but

It was a good day but had to wait quite a while to get on our lane despite booking

February 13, 2026
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Reply from Tenpin - York

Hi Gary, thank you for the 4* rating for Tenpin York! We're glad to hear that you had a good visit but are sorry that there had been delays to start your games. We will ensure your feedback is passed on to our team. We hope to see you again soon! Best wishes - Adelaide

Rated 3 out of 5 stars

Dirty table on our lane

Dirty table on our lane, feel like the cleanliness standards have gone well out of the window! Perhaps some stations of blueroll and cleaning spray would be handy. Staff took away all the glasses, but didnt bother to clean the surfaces. Would be useful to have some coat hooks attached to screens also.
Service was extremely slow and we didnt get started until 40 mins after our start time.

February 7, 2026
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Reply from Tenpin - York

Hi Janine, thanks for leaving a rating and review for Tenpin York! We appreciate your feedback and we're sorry the cleanliness wasn't up to standard. We're also sorry to hear about the long wait time you encountered for your bowling lane. We'll address the table cleaning and ensure that your feedback regarding the cleaning stations and coat hooks are passed onto the relevant teams for future improvements to be made. We greatly appreciate your feedback, and we hope to welcome you back again in the future for a better experience! Best wishes - Rosie

Rated 4 out of 5 stars

Great fun and staff

February 8, 2026
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Reply from Tenpin - York

Hi there, thanks for leaving a rating and review for Tenpin York! We're glad you had fun with our staff! Thanks for your positive feedback; we appreciate it greatly and we hope to welcome you back again soon! Best wishes - Rosie

Rated 4 out of 5 stars

Birthday Treat

The staff at the venue are awesome! Really helpful and friendly. The venue itself is clean and tidy. The only reason why I am deducting one star is because the bowling balls are really past their best and could do with replacing. Other than that a really nice day out

February 2, 2026
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Reply from Tenpin - York

Hi Paul, thank you for the 4* rating and review for Tenpin York! We're delighted to hear that you enjoy the venue and the service from the team. We really appreciate your feedback about the bowling balls and will ensure this is passed on to be looked into. We look forward to seeing you again soon! Best wishes - Adelaide

Rated 1 out of 5 stars

Arrived 5 mins before bowling time

Arrived 5 mins before bowling time

Got put on lane 1

Was told there was a 10 min delay which was fine

30 mins later still waiting, asked to be moved to another lane that was free with noone else on it

Got told no as someone else had booked it

35 min later I eventually got on the lane

February 9, 2026
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Reply from Tenpin - York

Hi Dan, thank you for the review of Tenpin York! We are very sorry to hear that your lane was not ready on your arrival and there was a long wait! Please be assured your feedback is very important to us and we will be sure to pass onto the team for future improvements! In the meantime, we do hope you will give us another chance and we look forward to seeing you again soon! Best wishes - Mel

Rated 4 out of 5 stars

The tablet on the lane didn’t work but…

The tablet on the lane didn’t work but apart from that, it was a good experience - will be going back

February 8, 2026
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Reply from Tenpin - York

Hello, We're glad you enjoyed your visit and appreciate your feedback. We'll look into the tablet issue to ensure a better experience next time. Thanks, and we look forward to seeing you again! Many Thanks - Kimberley

Rated 3 out of 5 stars

Need larger holes in balls

Hi, there wasn’t enough large hole balls for big fingers - rest was good

February 7, 2026
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Reply from Tenpin - York

Hello Lauren, We appreciate your feedback and are sorry the large hole balls were difficult to locate. We will pass your comments to our team. Many Thanks - Kimberley

Rated 1 out of 5 stars

Absolutely freezing in this place

Absolutely freezing in this place, didn't have a good time. Also thought it would be cheaper booking online but it works out more expensive as they have a booking fee, so annoying

January 29, 2026
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Reply from Tenpin - York

Hi Amarjit, thank you for taking the time to leave a review of Tenpin York! We are very sorry to hear that our venue was cold during your recent visit this is certainly not the experience we wish for our customers! Please note there is no booking fee online, however, there is a small booking fee when placing a booking via the telephone. We do hope this will not put you off from visiting us in the future and we look forward to seeing you soon! Best wishes - Mel

Rated 5 out of 5 stars

Great atmosphere good service.

Great atmosphere good service.

January 29, 2026
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Reply from Tenpin - York

Hello, thank you very much for the amazing 5* review of Tenpin York! We are thrilled you had a great time and loved the atmosphere and service and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

We really enjoyed it

We really enjoyed it. Lots to do for families we think.

January 26, 2026
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Reply from Tenpin - York

Hello Michael, Thank you for leaving us a great 5* review. We are really pleased to hear that you enjoyed your recent visit to our Tenpin in York. We do hope to see you again soon. Best Wishes - Kimberley

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