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Tenpin - York Reviews 

173
TrustScore 4.5 out of 5

4.3

Stirling Road, Clifton Moor Centre, Clifton Moor, York, YO30 4WZ York, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Lovely fresh look so all nice and clean and a bit more open so feels less cramped. New machines. No queuing, managed to get our lane a few minutes early too. Deducted one star as the keypad didn't... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the staff checking us in for our Ten pin bowling experience....loving the new look of the York location..not been in over a year. Only thing I would improve is the selection of... See more

Company replied

Rated 5 out of 5 stars

We were attracted to Tenpin by the competitive price available which was around 50% cheaper than the local competition. Checking in was no problem and the venue seemed to have been upgraded since our... See more

Company replied

Rated 4 out of 5 stars

We had a lovely time bowling and then playing on some of the arcade games. There was a slight mishap with one of the balls getting stuck and there were a lot of staff milling about, but seemingly unav... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Stirling Road, Clifton Moor Centre, Clifton Moor, York, YO30 4WZ, York, United Kingdom

  • 0333 034 6100

4.3

Excellent

TrustScore 4.5 out of 5

173 reviews

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4.3

All reviews

(173)

10,741 reviews in the last 12 months

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Rated 5 out of 5 stars
Tenpin - York logo

Reply from Tenpin - York

Hi Brian,

Thank you for your fantastic 5* review at Tenpin York! We are delighted you've had such a great time whilst on your recent visit to us. We hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Great time!

Great time. Went there to celebrate my bday with friends.

January 25, 2026
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Reply from Tenpin - York

Hi Leo, thank you for the fab 5* review for Tenpin York! We're delighted to hear that you had a great time with friends, and we can't wait to see you again soon! Best wishes- Adelaide

Rated 3 out of 5 stars

Staff are slow and slow to serve at…

Staff are slow and slow to serve at counter there can be 4 members of staff behind the counter but the one serving has to change a barrel leaving queues we don’t order off the app any more because we can finish 3 games of bowling before drinks and food even arrive

February 1, 2026
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Reply from Tenpin - York

Hi Ashley
We appreciate your feedback and are sorry to hear about the slow service you experienced. We'll address the staffing and order fulfillment issues to improve efficiency. We value your patronage and hope to provide a better experience in the future. Best wishes - Clare

Rated 4 out of 5 stars

Good value for money

Good value for money. Booked 2 games for 4 people Saturday afternoon.

January 24, 2026
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Reply from Tenpin - York

Hi Patricia, thank you for leaving Tenpin York a lovely 4* rating! We're so pleased you found the games on Saturday afternoon to be of good value. Thank you for your positive feedback; we appreciate your time and we can't wait to see you again in the future! Best Wishes - Rosie

Rated 5 out of 5 stars

Great birthday outing

Staff brilliant, food good value and came out hot. Seating area cleaned between teams. Only downside, if you are a large team over two lanes, you can’t sit and chat but on the plus side the noise is reduced from the other lanes.

January 24, 2026
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Reply from Tenpin - York

Hi Karen, thank you for leaving Tenpin York a lovely 5* rating and review! We're glad you enjoyed your experience with us! It's great to hear that our staff and food met your expectations. We appreciate your feedback regarding the seating for larger teams and are happy you found the noise levels acceptable. We look forward to seeing you again in the future! Best wishes - Rosie

Rated 5 out of 5 stars

Highly recommend

We always enjoy our visits to Tenpin! The staff are great, we love the set up and the food is fab! We LOVE the arcade and prizes at Tenpin more than Hollywood bowl aswell.
Can't recommend Tenpin enough! X

January 5, 2026
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Reply from Tenpin - York

Hello Amanda,
Thank you for taking the time to rate Tenpin York 5 stars. We are thrilled that you always enjoy your visits and that you love the arcades. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura

Rated 4 out of 5 stars

All worked well.

All worked well. Enjoyable day

January 18, 2026
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Reply from Tenpin - York

Hi David, thank you so much for the lovely 4* review of Tenpin York! We are delighted you had such an enjoyable visit and we very much hope to welcome you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

Good experience

Good Staff, easy to use bowling interface on lanes

January 18, 2026
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Reply from Tenpin - York

Hello Jill. Thank you for taking your time to leave us an excellent 5* review. We are thrilled to hear that you enjoyed your recent visit to our Tenpin in York. We do hope to see you again soon. Best Wishes - Kimberley

Rated 5 out of 5 stars

Fab experience evertime I take my two…

Fab experience evertime I take my two girls 10 and 7 and we always enjoy it and for the price its the best values bowling in Yorkshire I think. Staff very friendly and great with the kids. I will keep coming here

January 17, 2026
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Reply from Tenpin - York

Hi Christopher,

Thank you for your fantastic 5* review at Tenpin York! We are delighted you've had such a great time whilst on your recent visit to us. It's great to hear you found the staff so friendly, we love to hear all about it and look forward to welcoming you back again very soon! Bes wishes- Steph

Rated 2 out of 5 stars

Our lane broke 3 times

Our lane broke 3 times, took nearly 10 minutes to fix the last time

January 18, 2026
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Reply from Tenpin - York

Hi Michelle,
Thanks for taking the time to share your experience at Tenpin York. We regret that the lane malfunctioned multiple times. We appreciate your feedback and will review our equipment maintenance. Hope you will give us another chance in the future. Best wishes - Clare

Rated 2 out of 5 stars

Went with my two boys

Went with my two boys, to the York alley. Although we scored a few strikes, it registered as a 9 each time, I did mention it to someone at the desk but it wasn't fixed. Not the end of the world but it struck me just how uninterested the staff there were.

January 5, 2026
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Reply from Tenpin - York

Hi Edward
Thanks for taking the time to leave a 2* rating for your experience at Tenpin York. We appreciate you bringing the scoring issue and staff attentiveness to our attention. We'll look into the equipment and address the team's engagement to ensure a better experience for everyone. Thanks for your feedback. If you would like us to reach out and discuss your experience, please send an email to customer.feedback@tenpin.co.uk using "Review - York" as the subject plus the details and we can get in contact with you. Best wishes - Clare

Rated 1 out of 5 stars

We was really cold in the building

We was really cold in the building

January 7, 2026
Tenpin - York logo

Reply from Tenpin - York

Hi there,

Thank you for your 1* review at Tenpin York! We are very sorry to hear you haven't had a great experience with us whilst on your recent visit to us and found the building to be colder than expected. We will ensure this is passed across to the correct team to make any future amendments needed and hopefully we can welcome you back to the venue again soon! Best wishes- Steph

Rated 3 out of 5 stars

The lane had a ball stuck in the gutter…

The lane had a ball stuck in the gutter for a while and the food took ages (over 30 mins).

January 10, 2026
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Reply from Tenpin - York

Hi Joe, thanks for leaving Tenpin York a rating and review. We appreciate your feedback and are sorry to hear about the ball and the food delay. We will look into these issues to improve our services in the future. We hope to welcome you back again soon for a much better experience! Best wishes - Rosie

Rated 5 out of 5 stars

Excellent service

Lots of fun.

January 11, 2026
Tenpin - York logo

Reply from Tenpin - York

Hello Yvonne, Thank you for taking your time to leave us a great 5* review for our Tenpin in York. We are pleased to hear that you had a great time with us. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Great bowling experience..

Great bowling experience... nice little touches like photo on screen... nice and clean in playing area and toilets. Food reasonable price and quite good

January 5, 2026
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Reply from Tenpin - York

Hello Andrew, Thank you for taking your time to leave us a wonderful 5* review for our Tenpin in York. We are really pleased to hear that you had a great time with us. We will pass your comments onto our staff at York! We do hope to see you again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Very competitively priced

Very competitively priced, would have cost more than twice as much to play at the same time at Hollywood Bowl York. Good facilities friendly, efficient and helpful staff.

December 30, 2025
Tenpin - York logo

Reply from Tenpin - York

Hello, thank you so much for the lovely 5* review of Tenpin York! We are thrilled you had such a fab time with us and found our team really helpful and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

2 games of bowling & a free kids meal…

2 games of bowling & a free kids meal offer was great value for money. An affordable morning out with the kids

January 5, 2026
Tenpin - York logo

Reply from Tenpin - York

Hi Dawn, thank you for the fabulous 5* review of Tenpin York! We're happy to hear that you found great value in our bowling and kids' meal deal and we really hope to see you again soon for another 5* experience! Best wishes - Mel

Rated 1 out of 5 stars

Bowling with prepaid/ordered drinks

Booked bowling for 2 adults 3 children, at the time of booking i prepaid/ordered 3 slushies for the children, after 3 rounds drinks hadnt arrived, so went to question, got told he would look into it. Still nothing, almost 40mins into our approx 1hour game they finally arrived after having to go and question again, being told a ticket hadnt been produced, I know systems can fail, or person error but ...whole point of pre ordering is to save the messing around 🙄

December 29, 2025
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Reply from Tenpin - York

Hi Fiona, we are very sorry to see just one star has been awarded and we appreciate you taking the time to share your experience. We are very sorry the slushies you pre-ordered arrived so late. We will certainly look into this to prevent this from happening again and we very much hope you will still consider visiting us in the future! Best wishes - Mel

Rated 3 out of 5 stars

Overall it was a pleasant experience

Overall it was a pleasant experience, but all of the bowling balls were too heavy for me, and i couldn't find a smaller one.

December 30, 2025
Tenpin - York logo

Reply from Tenpin - York

Hi Elise, Thank you for taking the time to leave a review of Tenpin York! We're glad you had a pleasant experience but we're sorry to hear the bowling balls were too heavy and you couldn't find a lighter one. We appreciate your feedback and will look into it for future visits! We do hope to see you again soon and we look forward to welcoming you back! Best wishes - Mel

Rated 3 out of 5 stars

Good friendly staff, faculties lacking

Good friendly staff. The lanes were really dirty and muddy as you no longer change shoes. Struggled to find a ball the right size. Had a really good time

December 30, 2025
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Reply from Tenpin - York

Hi JC, thank you for leaving feedback for Tenpin York. We appreciate your feedback regarding the lanes and available ball sizes; we will be sure to pass this on to the team. We hope to welcome you back again soon for more fun! Best wishes - Kaylee

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