Migraine tens machines work well for me, reducing the pain, and if used early enough can occasionally even stop it. I have just started using Tenscare Mynd and my only criticism is the very loud sound... See more
Company replied
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Wow, I am paralyzed—I have a spinal cord injury for the last 37 years . About a month and a half ago, I started using the vaginal device and the external electrodes. Beyond the fact that sensation is... See more
Company replied
Horrible customer service. Refused my legitimate request for replacement of their defective leads less than 3 ms of gentle service. Bought it on Dec 2021, but received on Jan 21, 2022. Lying thru the... See more
Company replied
Louise gave me excellent customer service after ringing me back when I had rung the day before & she checked with the warehouse about when I should recive the porducts as I was going to be out. Then s... See more
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Company details
Written by the company
Helping you feel better naturally. We are a well established UK company with 27 years of expert experience in the field, offering a range of products to help people in all areas of life. Chronic pain, maternity and labour pain, physiotherapy, aesthetics, incontinence, erectile dysfunction and more. Award Winning, clinically proven and affordable TENS, EMS, MIC and IF devices.
Contact info
TENSCARE LTD, PainAway House, 9 Blenheim Road, KT19 9BE, Epsom, United Kingdom
- 01372723434
- customer.service@tenscare.co.uk
- www.tenscare.co.uk
4.2
Great
171 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent product
Excellent product, for my mum
As recommended by her physiotherapist
Simple and effective to use
November 26, 2025
I needed some clarity on a purchase and…
I needed some clarity on a purchase and sent an email to inquire, but unfortunately, I didn’t receive a response.
December 17, 2025
Unprompted review
Wonderful
Wonderful company. The parcel carrier lost my parcel.
So they sent a replacement straight away
September 25, 2025
Reply from TensCare
Hi Jason,
Thank you so much for your kind words!
We’re sorry to hear your original parcel went missing, but we’re really glad we could get a replacement sent out quickly for you.
We truly appreciate your understanding and are happy everything worked out in the end.
Thank you
Tenscare
Excellent product
Excellent product - not seen the real benefits as yet but the machine works well and seems to be helping with my incontinence following treatment for prostate cancer.
July 22, 2025
Reply from TensCare
Hi John,
Thank you for sharing your experience.
We’re really glad to hear that the machine is working well for you and is already helping with your recovery after prostate cancer treatment.
It can take time to see the full benefits, so we hope you continue to notice improvements.
Please don’t hesitate to reach out if you have any questions or need support along the way.
Thank you
Tenscare
My wife used it for birth with no…
My wife used it for birth with no epidural and said this device pretty much saved her, so i may not used it but the recommendation stands :)
June 23, 2025
Reply from TensCare
Hi Shuki,
Thank you so much for sharing this wonderful feedback. We’re delighted to hear that our device was such a great support for your wife during birth — that’s exactly what we hope to achieve. Even though you didn’t use it yourself, your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
Wishing you and your family all the best,
The TensCare Team
Cheap materials - look elsewhere The Tens unit is flimsy and made of…
The Tens unit is flimsy and made of poor grade materials. Very disappointing.
The programmes are pre set .
I don’t think the unit will last .
I felt the price did not reflect this .
June 23, 2025
Reply from TensCare
Dear Philippa,
Thank you for your feedback.
We’re very sorry to hear that you feel this way.
The key features section of the product description does state that the device comes with pre-set programmes, but we understand that this may not meet everyone’s preferences.
Our devices are designed to be lightweight and compact for ease of use, while still being manufactured with materials that meet all required safety and durability standards. That said, we recognise that expectations can vary, and we genuinely appreciate you sharing your thoughts.
If you believe the device may be faulty or if there's anything specific you're concerned about, please don’t hesitate to contact us directly. We’d be happy to look into this for you — we're always here to help.
Thank you again for your feedback.
Warm regards,
TensCare
Excellent
The item arrived quickly and fixed to my old tens machine without any problems.
June 23, 2025
Reply from TensCare
Dear Ann,
Thank you for your kind review!
We're glad to hear it arrived quickly and worked perfectly with your TENS machine
Warm Regards,
Tenscare
Order was with me in a couple of days
Order was with me in a couple of days. No fuss at all.
May 22, 2025
Reply from TensCare
Dear Lisa,
Thank you for your feedback! We're so pleased to hear your order arrived quickly and without any fuss — exactly how it should be.
If you have any questions or need further support, we're always here to help.
Best wishes,
The TensCare Team
Top marks for TensCare Elise 2 and the TensCare team
I recently purchased the Elise 2 electrotherapy pelvic floor trainer from TensCare and want to provide positive feedback on both the product and the excellent customer care I received before and after my purchase. I chose the Elise 2 because it is rechargeable so no fiddle or expense with battery replacement. I had also read great reviews on the device and I agree wholeheartedly with these and go further: The Elise 2 is easy to use and programmable to individual needs but what's more it is effective with results for me after only three weeks. The TensCare team combine a professional yet sympathetic approach and their knowledge of TensCare products inspires confidence that is hard to find elsewhere. Pelvic floor health improves many other aspects of health and in that spirit to all those wishing to improve pelvic floor, bladder and sexual health (and more), consider TensCare for your needs. I honestly wish I'd done so 20 years ago but I've done it now and it really never is too late to improve your health. Thank you Charlotte and Louise from the TensCare team.
June 16, 2025
Unprompted review
Reply from TensCare
Dear Christine,
Thank you so much for your heartfelt and thoughtful review of the Elise 2 and your experience with TensCare. We're absolutely delighted to hear that the device is already making a positive difference for you after just a few weeks of use.
We take great pride in offering not only effective, user-friendly products like the Elise 2, but also a supportive and knowledgeable customer care experience. It’s incredibly rewarding to know that Charlotte and Louise were able to provide the assistance and reassurance you needed – we’ll be sure to pass on your kind words to them.
Your message will undoubtedly resonate with others considering their pelvic health journey, and we're so grateful that you've taken the time to share your story. As you beautifully put it, it’s never too late to take steps towards better health, and we’re honoured to be part of that journey with you.
With warmest regards,
The TensCare Team
Ordered new electrodes
Ordered new electrodes. Was easy to find what I needed and they arrived quicky
May 27, 2025
Reply from TensCare
Hi Adrian,
Thank you for your review! We're so pleased to hear that you found what you needed easily and that your electrodes arrived quickly.
If there's anything else you need or if we can assist in any way, we're always happy to help.
Best wishes,
The TensCare Team
I can not recommend this company enough…
I can not recommend this company enough .there customer service is amazing very easy to actually speak to a real person. Very understanding and quick to resolve any issues .absolutely 100 stars thankyou to Claire and Louise
June 2, 2025
Unprompted review
Reply from TensCare
Dear Alison,
Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience with our customer service team.
Claire and Louise will be absolutely delighted to know they were able to support you so effectively. We pride ourselves on being approachable, understanding, and easy to reach — so it’s lovely to know that came through in your experience.
Your kind words and “100 stars” truly mean a lot to us!
With heartfelt thanks,
The TensCare Team
Probes aren’t surgical grade stainless steel…
Their products aren’t used with surgical grade steel. That’s what you want when using these probes that go internally and hit your skin membrane. Metals like nickel are carcinogenic. Wish I knew this before purchasing AND using.
May 13, 2025
Unprompted review
Reply from TensCare
Hi Becca,
We’re truly sorry to hear that you’re disappointed and appreciate the opportunity to clarify some important points.
All TensCare probes are made with stainless steel which is carefully selected and rigorously tested to meet international safety standards, including those related to nickel release. This material is widely used in medical devices and is considered safe for internal use under regulatory guidelines.
We understand that nickel sensitivity is a valid concern for some individuals, which is why TensCare offers gold-plated probes designed for those with nickel allergies or if you prefer the gold probe. These are mentioned in our user documentation and available as an alternative.
Please know your safety is our top priority. If you have further questions or would like help choosing the best option for your needs, we encourage you to contact our customer support team — we’re here to help
Thank you
Tenscare
Disappointing experience.
After using the machine for only a couple of weeks it has suddenly started to malfunction.
I switch the machine on and start to increase the power, only for the machine to read LEADS and return to O power. I have checked all the leads and they appear to be fine.
Very disappointing.
March 25, 2025
Reply from TensCare
Hi Atherton,
We're sorry to hear you're experiencing issues with your device.
Please feel free to reach out to us at customer.service@tenscare.co.uk so we can assist you in getting your device working again.
Thank you,
The TensCare Team
Reply from TensCare
Thank you for your review!
We're really pleased to hear the product did exactly what you expected — just like it says on the tin! If there's anything else we can help you with or if you have any further feedback, we’d love to hear from you.
Thank you for choosing TensCare.
Did not respond to my email,had a query…
Did not respond to my email,had a query regarding a purchase which I needed clarification on?
March 25, 2025
Reply from TensCare
Dear Karen,
Thank you for reaching out.
I’ve reviewed our customer service inbox and can see that your previous email was unintentionally missed. I sincerely apologize for this oversight and any inconvenience it may have caused.
I have now responded to your original message and appreciate your patience and understanding.
Warm regards,
Tenscare
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