This was a hopeful and desperate attempt to find pain relief for my teenagers severe period pains after the Dr could only suggest the Pill. I am so grateful to say that the tens machine has offered re... See more
Company replied
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See what reviewers are saying
Migraine tens machines work well for me, reducing the pain, and if used early enough can occasionally even stop it. I have just started using Tenscare Mynd and my only criticism is the very loud sound... See more
Company replied
Wow, I am paralyzed—I have a spinal cord injury for the last 37 years . About a month and a half ago, I started using the vaginal device and the external electrodes. Beyond the fact that sensation is... See more
Company replied
I got super good service from the company. An item was missing from the package, but the situation was corrected fast and friendly. And after only 25 uses the Tens Unicare device has already helped me... See more
Company replied
Company details
Written by the company
Helping you feel better naturally. We are a well established UK company with 27 years of expert experience in the field, offering a range of products to help people in all areas of life. Chronic pain, maternity and labour pain, physiotherapy, aesthetics, incontinence, erectile dysfunction and more. Award Winning, clinically proven and affordable TENS, EMS, MIC and IF devices.
Contact info
TENSCARE LTD, PainAway House, 9 Blenheim Road, KT19 9BE, Epsom, United Kingdom
- 01372723434
- customer.service@tenscare.co.uk
- www.tenscare.co.uk
4.3
Excellent
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Everything is good with this company
Everything is good with this company, including customer service.
February 20, 2023
Reply from TensCare
Thank you Malcolm of Telford, we appreciate your feedback.
Prompt delivery.
February 20, 2023
I'd ordered the wrong thing
I'd ordered the wrong thing, and you were super quick at allowing me to return it and sending the right thing.
February 2, 2023
Reply from TensCare
Thank you Patricia Barrett.
I didnt get the purchase
Unfortunately, customer service does not address my complaint that I never received the purchase.
March 12, 2023
Reply from TensCare
Hi Einat, We are sorry, we can not seem to find any enquiries from yourself. We are sorry that you haven't received your order yet. The tracking shows that it is still in transit. Unfortunately Royal Mail are experiencing delays, please see here for more information, https://www.royalmail.com/international-incident-bulletin. Unfortunately these delays are out of our control. We have contacted them, and will be in touch via email with any further information.
Tens machine stimulator pads
The items I bought are essential for reducing pain so it is vital that I get the them quickly and are reasonably priced. Both the conditions were met. Good service all round.
March 1, 2023
Items now ordered with more helpful advise from team
I have now ordered two items on the advice of the Customer Services team. If the products are as good as their Customer Service department then I know I will be happy. I am also confident that should I have any problems in the use of, that they will do their utmost to help. Watch this space !
March 16, 2023
Unprompted review
Good product
Fast delivery. The pelvic floor exerciser is a very good product and has worked for me as long as I use it consistently.
February 1, 2023
Efficient service.
January 3, 2023
Didn’t really do much for me during…
Didn’t really do much for me during labour…
My back was sore next day…
Then again who knows if I placed the electrodes on the exact precise spot - it’s not an easy science
January 3, 2023
Reply from TensCare
Dear Marlena, we are sorry to hear you did not enjoy the device, our maternity TENS are very well used and loved so this is quite unusual.
Per page 19 of the user guide there are 2 sets of electrodes, the set connected to channel 1 should be applied to the top of the back and the set connected to channel 2 to the lower back. It is very important these electrodes are placed in the correct way, this is detailed in the step-by-step instructions as well as in the accompanying pictorial diagram. If you placed these electrodes the wrong way round or in the wrong place, this could cause a lack of sensation.
You should make use of all 3 programmes as labour progresses, as they are designed to provide the optimal pain relief through the different stages of labour. Details of this can be found on page 11 of the user guide. It is also important to make use of the BOOST button during contractions, and to be sure you have increased the device to an appropriate intensity. The device has a max intensity level of 50 in programmes A and B, and 60 in programme C.
You can use the device for any back pain you may be experiencing post-labour, however please be sure to carefully follow the instructions to get the most out of the device. We also have an instructional video on our YouTube account if this is of any help.
If you have any questions please do not hesitate to reach out to us at customer.service@tenscare.co.uk
Great product plus great customer service
Great product plus great customer service!
December 15, 2022
TensCare works,
Wife has had migraine for years. Seen many doctors and scans. Numerous tablets,
Best she has ever been, No pain for 3 weeks,
David Bradley----07818418766.
December 16, 2022
Arrived promptly
Arrived promptly. Good quality product. Would like more pads as spare as some of them only stick to the skin once.
January 12, 2023
Arrived quick & works well
October 12, 2022
Very helpful staff
Very helpful staff, also making sure I was ordering the correct machine for me.
November 4, 2022
Quality products
I used tenscare for post surgery recovery. I am very happy with the results.
Customer service is great as well, always prompt response.
November 3, 2022
I used it x 1 month
I used it x 1 month. I didn't note any changes. It only worked 1 side, I changed positions, and conexion but the same, then I stopped using it.
I didn't have incontinence I wanted to strengthen x my prolapse.
November 24, 2022
Reply from TensCare
Dear Fify, thank you for your review. We would always advise consulting your doctor before using a pelvic floor exerciser to treat a prolapse, if you have not done this please consider a chat with your GP to make sure this kind of treatment is suitable for you.
Regarding only one side working, we would love to help you with this but would need to ask a few more questions to clarify the issue, so we will reach out to you via email regarding this.
Thank you and kind regards
TensCare
Such a delightful company..very helpful and generous with their time!
I am disabled, so I tend to do most of my shopping online, which comes with is own set of trials and tribulations. I dont like spending money of technical items unless i have done my research and checked everything our before purchasing, however, this can be difficult nowadays, when companies have downsized and so dont have telephone services,but not this company...not only did they get a female to call me back, but the have so much knowledge and information as to what you need for each ailment, and she (Emily) spent such a long time on the phone to reassure me and make sure i had all the info i needed. Not once did i feel i was taking up valuable time, she was that calm and collected, she made me feel really reassured and answered all the questions i had...on two separate occasions no less! Not only that, she could have steered me towards a more expensive unit, but was honest enough to tell me i didn't need that particular one and a cheaper unit would do what i needed ...now that's honesty. Tenscare, you have a customer for life !
November 25, 2022
Unprompted review
Very good service but the post office…
Very good service but the post office mangled the first parcel up and it arrived a month late!!
I was sent a replacement which came overnight so it was a well done to them. 👍🙌
November 14, 2022
All delivered quickly and efficiently
All delivered quickly and efficiently. I have had my interferential machine for many years and it has repaired my back on many occasions. I just ordered new pads this time as the stickiness goes after a while.
September 28, 2022
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