Terrys Car Hire Reviews 142

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and ease, from initial inquiry to vehicle return. Many highlight the straightforward process, noting the absence of hidden fees, large deposits, and the inclusion of extras like additional drivers and child seats. People appreciate the clear and transparent pricing, as well as the convenient airport pick-up and drop-off procedures, which eliminate long queues and paperwork. The staff is frequently commended for their pleasant, competent, and thoughtful approach, contributing to a stress-free experience. However, some customers mentioned an issue with unexpected charges for car damage. One reviewer reported being charged for scratches, expressing dissatisfaction with the company's handling of the situation and the nature of the charges.

What people talk about most

Service

Users describe positive interactions with service, highlighting the transparency, efficiency, and ease of the... See more

Location

Consumers find the location to be positive, especially regarding car collection and drop-off. Many reviewers... See more

Price

Clients share positive opinions on price, appreciating the competitive and fair pricing with no large... See more

Staff

Customers consistently report positive experiences with staff. Reviewers frequently mention the staff as... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the vehicles for being clean,... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent service from booking to dropping off , absolutely hassle free and great staff , especially Lucia and Kelly . Always use this company since 2014 . Perfect service every time . No extras for i... See more

Rated 5 out of 5 stars

Terry's car hire know how to provide an excellent service. All companies should follow their example. From initial enquiry to dropping back off at the airport the process was smooth and efficient. No... See more

Rated 5 out of 5 stars

Have used terry's for many years now on our visits to Mallorca. As others have said the efficiency of the company, the excellent communication and the ease of picking your vehicle up on arrival are w... See more

Rated 5 out of 5 stars

Can’t recommend this company enough everything is so straight forward and stress free. Pick up and drop off at airport always great communication high quality vehicles everything included in the price... See more


Company details

  1. Car Rental Agency

Written by the company

Friendly, professional British owned car rental company in Mallorca. We offer a hassle free collection and return service allowing you to simply Arrive & Drive. Please get in touch for more information, our team are waiting to help


Contact info

4.8

Excellent

TrustScore 5 out of 5

142 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Expect to be over charged if you have an issue

Expect to get fleeced if you have an issue. I clipped the front tyre on the kerb when entering the airport car park to return the car. It deflated when I was half way up to the return car floor. I drove to the 5th floor and parked in the first safe space. I called Terry’s to say the car had been returned d that the front tyre was flat. I also said I was not able to fit the spare.
I expected to be charged for the damaged tyre as per the hire agreement.
152 Euro to replace the tyre. OK but a bit expensive
30 Euro to fit the spare. OK but a bit expensive.
Then a further unjustifiable charge to replace the undamaged tyre on the other side.
Sorry Terry’s but no one likes being ripped off.

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

I have just used Terry's Car Hire last week.
Oh how I wish I had known about them before.
For the past ten years I’ve hired from inside the airport, 6/7 times a year.
About ten days ago I went to my usual car hire website, and there were no cars available for the 28,02,26.
Luckily I’d seen someone recommend Terry’s on facebook so thought we’d give them a try.
It really could not have been easier.
Booked it a few days before our arrival, no insurance excess which is a godsend as others require you use a credit card and not a debit card. No long queue in the airport, car was sat there ready for us in the car park.
My wife was added as an additional drivers at no cost, and we returned the car to the same car park at the end of our stay.
It was all so straight forward.
Terry’s have now gained a new frequent customer and I’ll never have to queue in the airport again.
More than happy.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great car hire experience

I had a great experience renting with Terryscarhire at Mallorca. The booking process was quick and easy. The car was clean, well-maintained, and ready on time. Returning it was just as simple — no hidden fees or surprises. I really appreciated the transparency and efficiency. I’ll definitely be renting with Terryscarhire for future trips!

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Easy, convenient and great value, with fully insured cars and free child seats. After many difficult experiences with car hire elsewhere, Terry’s was a breath of fresh air. Highly recommend!

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Terry's car hire- excellent service

Terry's car hire know how to provide an excellent service. All companies should follow their example. From initial enquiry to dropping back off at the airport the process was smooth and efficient. No large deposit or paying for extras, just very simple and straightforward car hire! All paperwork was done in the UK so we literally collected the car from the car park and off we went. 5 star service. The car was new, clean and drive well. We will definitely use them again when in the country.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

10/10 experience

Freshly back from vacation in Mallorca. Arrived around midnight, left week later before dawn. Not the best hours to get your rental and drop it off, you would think? Well, with Terry's it went like a breeze, instructions were on point and sent well in advance, they also made sure I received them and everything was ok. Clear costs - you get a quote and that's what you pay (plus parking ticket upon receiving the car - that's also well communicated and depends on details of arrival), no extra insurances, no deposits. Car itself was clean and in good condition, pleasure to drive. Having a car in Mallorca allowed us to visit many places, but not all we wanted. So we'll be back and will be using Terry's again, of course!

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Very Happy.

I used Terry's car hire on the back of other reviews left, and I have no regrets using them. Correspondence from them was quick and informative. Pricing was competitive. The process of pick up and drop off was easy and convenient. The vehicle matched the description on their website, was immaculate on pick up and was a nice ride. I will definitely use their service again if and when I revisit Mallorca. Very happy with them. Thank you.

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Big companies take note

Really easy to organise, great price including child seat and car was perfect for our needs.

Just collect your luggage and just walk to the car!

Good communication from Terrys. Would recommend and would use again easily

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! Really simple system for collection and return at a good price. The car was immaculate and the service first rate. Will definitely be using again.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from the moment we contacted Terry’s Car Hire .
So much better dealing with them than other companies.
Everything just works without any hassle .

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

I've used Terrys Car Hire 3 or 4 times…

I've used Terrys Car Hire 3 or 4 times in Mallorca, super easy as all admin was done UK side, so it was a case of simply heading to the car park and collecting the car. The beauty of TCH is that now I have been pre-verified, and they have my payment details on file I just book a car. Nothing else to do. Minor issues with text messages on arrival, but that was due to my network. I called TCH, and they were on it straight away with email.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

I think Terrys may well be one of the best car rental companies I have ever used anywhere and I’ve used many! We have now had 3 cars from Terrys and the cars, service and price point is impeccable. We travel to the island often and if I need a car I don’t even bother looking elsewhere now. Thank you. Your service is amazing and I wish you every continued success.

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Service would highly recommend

We rented a car from Terrys and thank goodness we did, the queues for the other places were horrendous. You collect your car with fantastic instructions from the multi story car park and are on your way in no time. Everything is so easy and the car was perfect for what we needed. They are also on the other end of the phone if needed. Would highly recommend and use again when in Mallorca. Thank you to everyone at Terrys.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Having not hired a car for a long time…

Having not hired a car for a long time abroad , but this whole experience with Terry,s Cars would make me do it again without hesitation. Using Terry’s again.
From picking the car up to returning car was so easy without complications.vehicle was spotless.
They were very helpful with booking procedure. Rating 10/10 thankyou.
Definitely recommend this company.

September 14, 2025
Unprompted review
Rated 5 out of 5 stars

Best car hire company ever

Terry’s car hire make car hire as it should be in a perfect world. Straightforward, no up-selling nonsense , no messing, no queues, decent cars, easy drop-off, good value, responsive - I could go on.

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

We have used Terrys many times over the…

We have used Terrys many times over the years and they have never let us down. The simplicity of pickup and drop off is really helpful - no hanging around at all. The cars are good and the price is fair for the service. It’s helpful that extra drivers are included in the cost.

September 20, 2025
Unprompted review

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