Tesla Reviews 

As a previous owner of 2 Tesla's - I love the product.
Placed an order for Model Y Juniper and the notion of culture and you are the "mere sum of your employees" rings true.

Empty promises, to disputing customer on related topics to escalations to speak with leadership being escalated to the 20 year old mid tenured employee.

I also believe in the notion is something doesn't go smoothly for your customers you have a duty of care make things right to drive loyalty.

Today I can say that after 2 weeks of watching Tesla play the blame game and pointing the finger at finance partners and such like - having had Tesla employees treat customers in anything but a professional manner to making empty promises and debating facts that are incorrect.

You ask for a formal complaints process, the individual says "email me, that is the process" - yeah right, ok so I have an issue with someone you have done I am going to send you an email that you will "forward".. what a joke.

To top all off, this rude arrogance of dealing with people extends to those with a couple of years experience in the workforce these days.

Well for those who are interested in hearing why I will never consider a Tesla product because of the customer journey experience I went through or those internal leaders who perhaps are accountable for customer sentiment, NPS Scores and revenue and are curious to understand why you lost not one customer, but 3 in this family - happy to provide more context.

Marriayh Bashir, a "delivery manager" is certainly part of the reason Telsa loosing a family of customers, and with me going from a Tesla fan to anything but.

This was of course asking for someone tenured and seasoned to speak with (eg head of sales/revenue or head of customer experience etc) not someone handling deliveries and having spent a couple of years in the business with no authority to do anything. Exec? Certainly not.

To quote her directly "everything has going really well throughout the journey and everyone has done everything they can to help".

Guess we have a different definition of what help looks like.

UPDATE: to add insult to injury the staff continue to point the finger at ME the customer and blame the customer journey on me committing to spending more money (upgrading specs) and when asked what they feel made this once Tesla loyalist eventually CANCEL they refuse to answer and simply QUOTE my request to cancel.

Having done a lot of digging around there is email and postal address, apparently for complaints - their external facing SLAs state they'll reply within 3 days. Well, we are already past that...

Listen up Tesla, you've got the kids running the show and your numbers are tanking in the UK market.....maybe try to improve the experience customers have with your BUSINESS (eg its people) not just PRODUCT and things would be different

Wow......never again that's for sure.

I was trying to order a new tesla and the chatbot straight up was trying to gaslight me. I asked a few questions and it said I would need to speak to an agent and was connecting me but then when it came back it was still the chatbot. Some of the answers changed so I referenced the conversation above and it went back and changed the conversation. Then I asked other questions and it said the agent has left the chat, but there was never an Agent there.

I’m done with Tesla. I’ve owned my 2021 (really a 2020) for 2 years.

I’ve needed new steering $5k and a new big battery (covered) Key fobs recently reprogrammed and it’s been towed into Tesla Duluth, GA service station 3x.

Now the car won’t power up and the tow truck company was supposed to be here at 3 it’s almost 4. No truck.

Once fixed, I’ll be putting up for sale. What a pos

i've test drived a tesla and it was a great experience
nothing much to say about that
i also have some friends that have tesla cars and they haven't encountered any problems
great steering, great electronics, smooth ride and acceleration is out of this world

Extremely disappointed with my experience at the Savannah, GA Tesla location. Purchasing a nearly $50,000 vehicle should not require customers to beg for communication, clarity, or basic customer service. After repeated last-minute cancellation threats, hours waiting for responses, being unable to reach anyone by phone, and driving 51 minutes to the showroom during chemotherapy treatments just to confirm whether my appointment still existed, I expected far better from a company representing itself as a premium technology brand.

The most frustrating part is the complete lack of human communication and accountability. Everything is automated texts, delayed responses, and dismissive interactions. Customers deserve consideration for their time, health, and money.

Tesla’s technology may be innovative, but the customer experience at the Savannah location has been exhausting, stressful, and unacceptable. I truly hope Tesla leadership takes customer service as seriously as it takes innovation.

I would honestly give it a zero. But I can't. So I give it a 1

I made the mistake of providing Tesla with my credit card details on 6 May 2024. Two years of unnecessary stress, frustration and blatent fraud have ensued and continue. Save yourself the pain and never allow Tesla anyway near your details.

I made the mistake of believing the Tesla hype when they "opened their supercharger network". After making the in-app payment, I was stranded at a supercharger as it turned out they had neglected to mention less than 1% of the network was open, which you could find out using the map only after payment.

Tesla clearly believe they are exempt from UK law and were frankly spiteful during the initial incident when I missed my child's hospital appointment stranded at their charger, but they did at least state that they would refund the payment. I followed up via their contact form on the same day of purchase.

They never did, and when I discovered later refused. A year later they took a further payment, which after the bank cancelled. The bank couldn't cancel the original payment due to time passed and that Tesla's phone line and contact form are engineered to leave the customer with no record.

Another year has passed and they are still fraudulently stealing money from my account and continue to consider themselves above UK consumer law.

When ordering a new Tesla Y model the customer service agent "Alfred" assured us that the car could be delivered to the nearest town to us which is Twin Falls Idaho. He kept saying "No problem". Well, it is a problem. The car got delivered to Meridian Idaho which is about 2 1/2 to 3 hours from where we live. Tesla would not deliver it to Twin Falls even though we were told it could be.
While we were making arrangements for a friend to drive us to Meridian Idaho, a sales person called and said that they had someone else to sell the car to. What?
I've been trying to get a hold of a live person for days on end now as we want our deposit back. We never got the car. Why would you pay for something that you didn't get?! The hold time to reach a live person is unbelievable! I gave up. I don't have this kind of time to wait on hold.
If Tesla's customer service is this poor, then we aren't going to buy one.
Tesla is very helpful to you when you want to buy a car, but if you need help with something their customer service disappears.

When you buy a 30k vehicle you expect to own it the day you purchase. The fact that I have to wait 5 days for a Tesla Representative to approve the documentation for me to be able own the vehicle is absolutely ridiculous. This is a process that should be 24 hours max. It takes someone 30 seconds to review and authorize.

The Reading Centre in the UK is being run like a scam by amateur, insensitive and inexperienced team with no understanding of customer service.

They changed the delivery dates multiple times at short notice after taking the entire payment. Car has not been delivered for over a month and they are setting themselves up to ask for more money despite the delays at their end. The team has been operating like a scam.

I had Conquaero manage my case, so I didn’t have to deal with Crypto Trust scam directly. They did a good job. Tesla do not like to pay out! stay far!

The car is amazing but I’m extremely disappointed with Tesla support in Portugal. This is my third Tesla, and I just bought a new car, so I expected a much higher level of service.

My assigned point of contact hasn’t replied to my emails for over 3 weeks. When I call, I’m told she’s on holiday, but there’s no out-of-office message, no backup contact, and no one else able to help. That’s simply unacceptable for a company like Tesla.

When I try to get help by phone, the experience is just as bad. Staff talk over me, don’t listen, and quickly push me to “support,” which is just another line where it’s even harder to communicate. I ended up waiting 45 minutes, asked for Portuguese support, and was connected to someone in English instead.

I was trying to do something simple—merge accounts—but instead I got an email full of unclear requirements that were never explained beforehand. Now I have to call again and go through the same process.

I used to love Tesla support, but now it’s honestly horrible, at least in Portugal. This whole experience has been frustrating, time-consuming, and completely below expectations.

Their roadside assistance is absolutely horrible. Had a tire blowout on the freeway. Trying to get an answer to towing from teslas roadside assistance service took more than 20 minutes. We were on their live chat feature and it took them 20 minutes to tell us they cannot tow us to a tire shop… only to the Tesla dealership and we would have to leave it there over the weekend. 20 minutes to tell us that. Horrible response times and horrible service policies.

My customer journey has been a disaster. One second your saying my TWC will be sent within 5 days and now they is delays. Its a week with no home charger, I using your local chargers regular but should not have to pay as my charger is under warranty replacement but yet no has commented to refund my 6 weeks of charging after numerous emails. The delays of TWC is not my fault but im the one paying and wasting my time at public chargers.

Amazed at just how poor this company is on every level:

Let’s start with my first experience pre-Covid I ordered an approved nearly new S paid the deposit (think it was £4k) and was then awaiting delivery. 6 months and not heard anything. Tried cancelling online, had to ring and took weeks of chasing before I got a refund
I share this as this is an experience I believe is shared by many.

Next, the actual car, recently had the use of both a 3 and a Y.
The build quality - by far the worst of any car I’ve experienced everything creaks, rattles and is very plastic, nothing about it is quality or well put together.
The ride quality - terrible at best - masks all the things you want to feel I/e the road through the steering wheel and then bounces along the road and just feels incredibly unstable anything over 50mph.
The seats are by far the most uncomfortable of any car I’ve ever been in - I last 40 minutes in a Skoda Roomster before my back aches
I’m lucky if I manage 10 in a Tesla.

The windscreen wipers on auto are pointless - worst on any car. - dangerous.

The lane assist is terrible - incapable of staying within the lines. - dangerous.
Even when not activated the lane departure assist will randomly snatch the steering into oncoming vehicles for absolutely no reason - dangerous.

Adaptive cruise - terrible - brakes unnecessarily and unexpectedly constantly. Never experienced that in any other car with ACC - dangerous.

Then there is an endless list of things I just find irritating and frustrating. The wireless charger never works, the most simplistic tasks requires several fiddly button presses on the screen. Settings constantly change back like lane departure assist turns itself on every time, A/C constantly turns itself on.

And finally on the physical car, reliability, 2 weeks with a model 3 and the front motor fails.

Which brings me onto the Tesla centre and customer service, the Glasgow store is in one of the roughest areas I’ve ever been. The old tatty building is giving - cheapest rent available over customer experience.
The staff very much give the impression that as everything should be handled through AI in the app they’re not here to help and don’t wish to speak to you.
The lady who was helping me (who in her defence was lovely) disappeared (while I nipped to the toilet, fair enough), I asked her colleague on the next desk if he knew if she’d be back his response “I’ve no idea, I work on sales she’s on reception” after I explained why I wanted her he did message in the app for her to come and help me but never experienced anything so poor from any business.

The courtesy car was filthy inside, I’ve brought many cars from many brands and always had my own car cleaned inside an out whenever the brands have had my car, my own car, I’ve never been loaned a car that hadn’t been cleaned before - the outside had been cleaned which describes the brand perfectly - only focused on outward reputation when under the surface nothing about the product, the brand or their customer care lives up to the brands image.

In conclusion - worst car(s) I’ve ever driven, worst customer service ever received. My only recommendation is avoid at all cost.

Ordered a lease car in the Tesla showroom...no sign two months later...managed to finally get hold of them and they told me it was "on hold" and they'd look into it and call me back. No call back. I messaged them and they said "they will look into it" a week later no response. I chase again on the number they gave me to contact for any issues during the process....no response now to three messages in over a week. 40 minutes on hold...guy answers...can't help me as it's "on hold"...will call you back...NO CALL BACK 🤯🤬😱....these guys literally DO NOT CARE about customers. Going to cancel my order as SO SO BAD!

Customer support NON EXISTENT even PRE delivery when no money handed over.
I can only imagine the lack of support once they have our money.

Reconsidering having our business fleet as Tesla and shocked at such low standards for this brand.

A week later... no answer to my question on live chat despite several chases.

Take your business elsewhere, I will be.