Test Meter Group Ltd Reviews 6,140

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 700 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent delivery service, noting that orders often arrive the very next day, are well-packaged, and that they are kept informed throughout the process. People are also very satisfied with the products, finding them to be of high quality and good value, with many appreciating the competitive pricing. The overall service is frequently highlighted as superb, with an easy ordering process and helpful staff. However, some customers experienced issues with delayed deliveries or incorrect items being sent. A few other people also felt that the customer service was dismissive when problems arose, and some were disappointed with products arriving out of calibration or missing accessories.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Product

Consumers generally express satisfaction with the products, often highlighting their quality, functionality,... See more

Service

Customers had positive experiences with service. Many reviewers praised the quick and efficient service, with... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great and competitive prices. Many... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant,great prices brilliant customer service I had an issue with a digital manometer not pairing to my phone ,I returned it to Test meter in person luckily it’s close to me ,Nathan spent time... See more

Company replied

Rated 5 out of 5 stars

New customer. I Called Test Meter for advice and they picked up the phone immediately and I was very happy with the advice given. Placed order online and my order arrived the very next day which was a... See more

Company replied

Rated 5 out of 5 stars

Needed to purchase a replacement MFT after a fire destroyed my previous unit. I picked the DiLog ALVA unit, as it met all of my requirements and supported tests on more RCD types than others costing m... See more

Company replied

Rated 5 out of 5 stars

Consistently excellent customer service, particularly from their technical department. Every time I deal with them, they sort my issue out quickly and informatively. Shipping works as it shoul... See more

Company replied



Company details

  1. Safety and Work Wear Store
  2. Electrical Equipment Supplier
  3. Solar Energy Equipment Supplier
  4. Tool Store
  5. Tool Wholesaler

About Test Meter Group Ltd

Written by the company

Founded in 2004, Test Meter is the UK’s leading specialist in test and measurement equipment, with significant expertise in sales, calibration, repair, hire and professional electrical training.

From our UK headquarters in Leeds, we supply to Facilities Management, Schools/Universities/Colleges, Rail Industry, Manufacturers, Electrical Contractors, Heating Engineers and Building Surveyors worldwide.

With a broad range of instruments to select from, we understand that it can sometimes be difficult to find exactly what you are looking for, which is why our experienced support team is on hand to offer expert advice and guidance to get you the right instrument for the job.

We are stockists of AC/DC Clamp Meters / Battery Test Equipment / Digital Multimeters / Digital Refrigerant Manifold Guages / Earth Leakage Clamp Meters / Earth Testers / Flue Gas Analysers & Kits / Gas Leak Detectors / Insulation Testers / Multifunction Testers / PAT Testers / Power Quality Analysers / Solar PV Test Equipment / Test Leads / Thermal Imaging Camera / Voltage Testers and much more!

Our mission is to give you absolute peace of mind - top quality products & reliable services, expert advice, training, and excellent customer service with NO added fuss. To learn more, visit www.test-meter.co.uk

Test Meter: The UK’s #1 specialist in test and measurement equipment.

Written by the company

Free Delivery On Orders Over £249
Spend over £249 and get free standard delivery to most mainland UK addresses.
Next Day Delivery
With a huge range of products in stock, we are able to offer a range of express delivery options on many orders.
60 Day Returns Guarantee
We prioritise customer satisfaction over everything else and offer a full refund within 60 days of receipt of goods.
Membership Benefits
Including reward points, exclusive sales & discounts, monthly updates and more.
Customer Service
Our dedicated Customer Service team are available to help, Mon - Fri 8am - 5pm.
Impartial Advice
Having trouble finding something? Not sure which instrument is right for you? Our experienced support team will provide you with impartial advice and expert guidance so that you can be sure you're getting the most suitable products for your needs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

delivery was late

delivery was late, thought i had been ripped off

March 25, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Michael

Good morning.

Thanks for your feedback.

I am sorry for the long delays on the receipt of this product, I can se that it's taken some time for the products to reach Kewtech in the UK.

I can see that these arrived some time after we were notified they would be the manufacturer and for this we very much apologise.

I hope that the item series you well and becomes a reliable addition to your toolbox.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Excellent service & quick dispatch I…

Excellent service & quick dispatch I would definitely use again

March 13, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Lee

Thank you for your great feedback!

We’re thrilled to hear you were happy with our service and quick dispatch.

We really appreciate your support and look forward to serving you again!

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Delivered on time

Order came in full, on time as described. No issues

March 24, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Keith

Thank you for your feedback!

We’re pleased to hear your order arrived on time, in full, and as described.

We appreciate your support and look forward to serving you again in the future.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Quick and easy can’t fault it.

Quick and easy can’t fault it.

March 12, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your great feedback!

We’re delighted to hear you found the process quick and easy.

We really appreciate your support and hope to help you again in the future.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Posted out quickly

Posted out quickly
Price matched
Good reliable service

March 23, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Gary

Thank you for your great feedback!

We’re pleased to hear your order was sent out quickly, that we could price match for you, and that you received the reliable service we always aim to provide.

We really appreciate your support and hope to help you again in the future.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 1 out of 5 stars

The probe was broken and had to be…

The probe was broken and had to be returned for repair.

February 2, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Steve

Thanks for your feedback.

Sorry that you have had a issue with the probe.

I can see that this is currently being handled by our customer services team and the item has been sent back to the manufacturer.

We will keep you updated as soon as we get some more information.

Rest assured that we will get a resolution as quickly as we can.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Faultless return handling

The initial order was shipped out on schedule and exactly as would be expected. To me, that's a four-star review.

But the handling of the later return pushes it to five. Two other companies messed up, but Test-Meter shouldered putting things right.

Sadly the meter wasn't suitable, so I contacted Test-Meter to arrange a return. That was a simple process, and it was quickly approved.

But then DPD lost the package—it seems to have disappeared from the drop-off locker. Test-Meter have been brilliant at their handling of this issue.

Neither the original issue nor DPD's problems have been their fault, but they've been great at handling these issues on behalf of the other companies rather than trying to deflect the hassle.

March 9, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Ian

Thank you for taking the time to leave such a thoughtful review.

We’re really pleased to hear that your order arrived as expected, but even more so that our team was able to support you throughout the return process.

While it’s frustrating when issues arise outside of our control, we always aim to make things as smooth and hassle-free as possible for our customers.

We truly appreciate your patience, understanding, and kind words — thank you again for your support.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 1 out of 5 stars

Ordered a kane analyser probe …

Ordered a kane analyser probe turned up with plastic prong snapped off,was told by customer service that it will be picked following day and another one dropped off but never was and had someone wait in all day for it.

March 20, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your feedback, and we’re very sorry to hear about your experience.

We apologise that the analyser probe arrived damaged and that the arranged collection and replacement did not go ahead as expected, this was regrettably due to the courier arriving late.

I can confirm it's been shipped and should arrive tomorrow via DPD, you should shortly get the e-mail and text message updates.

If we can be of any more assistance please don't hesitate to get in touch.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Quick response and very helpful when…

Quick response and very helpful when contacted

Delivery next day, on a Saturday as well

March 20, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your kind feedback!

We’re really pleased to hear you found our team helpful and responsive, and that your order arrived the very next day — even on a Saturday.

We really appreciate your support and hope to help you again in the future.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Reliable

Reliable. Excellent product

Bought because previous one was lost

March 9, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Anthony

Thank you for your review.

We’re glad we could help you replace your lost item and that you chose to order with us.

We really appreciate your support and hope to be of service again in the future.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Needed to purchase a replacement MFT…

Needed to purchase a replacement MFT after a fire destroyed my previous unit. I picked the DiLog ALVA unit, as it met all of my requirements and supported tests on more RCD types than others costing more. The unit arrived quickly and very well packaged. I was kept informed of the delivery schedule and when to expect it to arrive, so no unnecessary waiting around for a non-existent delivery. Can't fault the service, and the free gift of an earth leakage current clamp is a great added bonus.

March 18, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Colin

Thank you for taking the time to leave such a detailed review.

We’re really pleased to hear the DiLog ALVA MFT met your requirements and offered the features you were looking for. It’s great to know your order arrived quickly, was well packaged, and that our delivery updates helped make the process hassle-free.

We’re also glad the free earth leakage current clamp was a welcome bonus.

Thank you again for your support, and we hope to be of service again in the future.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Very quick turnaround from when I…

Very quick turnaround from when I ordered the clamp meter to when it arrived.
Excellent service

March 19, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Mick

Thank you for your great feedback!

We’re delighted to hear your clamp meter arrived so quickly and that you were pleased with the service.

We really appreciate your support and hope to help you again in the future.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Fast Delivery

Really straight forward process, easy to find what you need on the site, superfast delivery.

March 17, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your great feedback!

We’re pleased to hear you found the process straightforward and the website easy to navigate.

It’s fantastic that your order arrived so quickly too. We really appreciate your support!

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Good service overall

Good service overall - easy website, good range of products, and easy transaction. Thanks

March 6, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your positive feedback!

We’re glad you found our website easy to use and the ordering process straightforward.

It’s great to hear our product range met your needs too.

We appreciate your support and hope to serve you again soon!

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Great service

Great hassle free service with good communication throughout, would definitely use again if requiring PAT test equipment

March 23, 2026
Unprompted review
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Mark

Thank you for your kind review!

We’re really pleased to hear you found the service hassle-free and communication clear throughout.

It’s great to know you’d choose us again for your PAT testing equipment—your support means a lot!

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Amazing Service

We ordered some pressure testing meters. They were out of stock in warehouse but we still received them next day. Amazing service with a great product.

March 16, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

hi Nigel

Thank you for your fantastic feedback!

We’re delighted we could get your pressure testing meters to you so quickly, even with the stock issue.

It’s great to hear you’re happy with both the service and the product. We really appreciate your support!

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Great and fast service

Great and fast service

March 5, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Adam

Thank you!

We’re really pleased you were happy with our fast service and appreciate your support.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Very good service

Very good service, arrived quickly.
The free electrical tester is a decent one too.
Will use again no doubt.

March 17, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi Richard

Thanks for the fantastic review!

We’re glad everything arrived quickly and that you’re pleased with the free electrical tester too.

We really appreciate your support and look forward to your next order.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 5 out of 5 stars

Fast delivery

Fast delivery, product as described

March 2, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thanks for the great review!

We’re glad your order arrived quickly and was exactly as described. We look forward to serving you again soon.

Best Regards
Joseph Hancocks
Customer Services Manager

Rated 4 out of 5 stars

I had to wait quite a while for my tpi…

I had to wait quite a while for my tpi temperature probe as the product was out of stock. However it was worth the wait as I am impressed with my new gadget.

March 17, 2026
Test Meter Group Ltd logo

Reply from Test Meter Group Ltd

Hi

Thank you for your feedback and for your patience while the item was out of stock.

We’re delighted to hear it was worth the wait and that you’re impressed with your new probe. We really appreciate your understanding and support.

Best Regards
Joseph Hancocks
Customer Services Manager

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