FridaysUK Reviews 1,148

We were served by the lovely Alicia, she was very polite friendly and professional. Nothing was too much trouble for her, she went above and beyond and made our visit a memorable one. We will definitely be visiting again and hope to be served by the same lovely Alicia,
Thank you Alicia from Mary Noah and Jeff x

Went with my 4 year old and my son who was 5 month. Was meant to be a quick lunch. Nearly £70 it cost us which I wouldn’t have minded but was 40 mins for our food when it came out one of the sides wasn’t even there that I ordered and the fries came stone cold. The “waiter” couldn’t be bothered in all honesty. I wouldn’t mind if the place was heaving it wasn’t and as I said myself and a toddler no starters nothing. I wanted to try sort it there and then but it had went over my sons routine he was getting upset he needed a feed and we needed home for a train. Which they have also tried to pass the blame onto me. I explained to them would send my thoughts in an email. I just think for the price for what we received and I’ve left starving from a place that used to be great is just no good. To not hold any accountability either. Very very poor I would avoid.

What happened to TGI friday...

Waiting time is shocking, food size is shocking and for the price and the quality of food is disgusting.
You need a bank loan and a full day 😂

I used to love going, couldnt complain. Food portions were amazing now a adults meal is the size of a kids and the price... well just shocking.

The waiting staff on the other hand are lovely.

Also stop changing the menu.. half the things I would go there for are gone. Such a shame

Stephanie served us well, the service was amazing and the food was great / drinks were outstanding.

How is this restaurant still operating. Its always empty. Staff are sooo rude. My son, 9 at the time went to finda member of staff to tell them it was my birthday. (He told me he was going to the loo), the waitress shrugged him away. He car back so upset and it was only once we had left he told me what happened. The food was rubbish and not even hot and took ages to come out. My son picked the restaurant because he wanted it to be fun for my birthday. Had he not been with me, I would have gone back and given the waitress a mouthful. The toilets were disgusting. The wraps had the date printed on them (had obviously come off the wrapper and were out of date). Would not return.

My daughter and I used to go weekly since 2013, food and atmosphere was great. It’s been going downhill since before Covid. Bring on my last visit ever last night at Trafford centre. Jd wings were ice cold inside, sauce doesn’t taste like the original glaze. Glazed burger came, no sauce apart from the burger sauce on the bun and bacon was just normal. Goodbye, it was fun but you guys are done.

went to rushden lakes for a late lunch service was terrible. waited over 45 minutes to get food even though it was even busy. lots of staff on, but they weren’t doing much. since i’ve got home i’ve had sickness and diarrhoea. It’s so expensive you really need to give better service. When you ask for a drink it’s like your putting them out, not impressed at all.

We were refused booking at Buchanan Street, Glasgow for a boozy brunch voucher. The voucher states clearly that it can be used there as long as it is booked in advance. They said that they don't accept the voucher at all. Been TGI regulars for years NEVER AGAIN. With our family that is 16 regular customers lost.

I would definitely make others aware of how bad they have become and,i am not surprised they are shutting so many stores in the uk. I have always gone to Tgi on birthday ect but no more. i visited one of their restaurants with my daughter and granddaughters as I was worried that the restaurants that were left will get close down plus the fact it should be quiet and not busy. We had even been saying how maybe we should go to Nandos but then decided we didn’t want to miss our chance at Tgi Fridays. When we arrived the restaurant seemed empty (with only two tables and 5 people sitting down)
We were shown to our table by a young man and from there is where it all went down hill. Like others on here we too experienced a long wait for our food which turned up cold and when asked for replacement took ages to resolve. one of my granddaughter meal her burger was cold and the 3chips she had didn’t look to good my other granddaughter food was also cold so when the waiter bought over our meal we mentioned about the burger being cold ect his response was to stand and not respond so my granddaughter said can I please have a warm burger he then said i will take the burger in a napkin and walked back to kitchen my daughter and myself had our food bought to us while waiting again for the cold burger this wasn’t the usual experience we had in the past and was even more shocking due to the fact the restaurant was practically empty and one only table eating in there!. my daughter and myself was going to order the unlimited chicken strips than god we didn’t we would been there all night! but my daughter ordered a unlimited soft drink first drink came quite quickly after that she was looking to order another drink it was only when a lady signed in to start her shift that I went over and asked for a refill she said sorry you had to come over as for the male who took our order had no idea where he even was still quiet in the restaurant when we called to customer service regarding our experience we was told that having looked at cameras we arrived and we had food at and left at she completely got times ect not as it happened. we had so many things to prove her side of it wasn’t correct to what really happened. after a lot of messages she offered a round of puddings or drinks, but we felt there had been no accountability and genuinely not shocked many branches are closing down. And I wouldn’t ever return to any TGI Fridays if you paid me! DO NOT GO TO TGI AT ALL THERE ARE SO MANY OTHER NICE RESTAURANTS

Food and services

I noticed whilst i was ordering my food that there was a lack of care from the staff and management team. i ordered twice and waited over an hour just for my drinks. I followed up by asking for a manager and had seen that the manager was too busy arguing and swearing at his staff infront of customers, which is very unprofessional. I have never seen such a lack of care from management towards their staff and customers. I will not be going back and i advise others not to.

Staff were good so this review is solely about the food.

Ordered a vegan burger (although I am vegetarian), fries and coke (no ice). I looked at the plate disappointingly, it was about the size of the paper party plates. Ok, im going to go home feeling hungry, I thought.

The burger had in it some red onion, a burger, leaf of leuttice something yellow I guess trying to masquerade as a slice of cheese and a slice of gerkin. Fries were fries.

The burger tasted like those that can be bought in any supermarket. Not very juicy and not too appealing. The 'cheese' was a slice of tasteless nothingless (there are some decent vegan cheeses coming along, but this certainly wasn't one of them).

Coke ordered with no ice, came along with ice. I guess that boosts their profits a bit.

Cost around £22 for an absolutely appalling small plate of poor quality food.

Went home and had a few cheese sandwiches to fill me up. I would never go again if I had the choice.

Almost empty restaurant, but walked all around a couple of times by server before seated.
Drink and food order eventually taken then a long wait for food. Children’s drinks were 75% ice 25% juice.
The slam sharing platter, when it arrived was served on an old metal scratched tray with no covering between it and food, I should have left at this point before sampling the food. Chicken wings and boneless wings were dried out and probably reheated. Quesadillas were limp
/soggy and flavourless. Onion rings were nice. If it hadn’t been for the fact Stratford City was busy and we had 2 hungry 6 year olds we would have left. Best part of the meal was a glass of wine. Never again will I return to TGI Fridays in any location.

After a 20-minute wait to place our drink orders and another 20 for them to arrive, we learned 15 minutes later that they were out of burger buns, hotdog buns, and any type of wraps. They suggested we could leave if we preferred. When I requested a chat with the manager, it took another 15 minutes searching before finding him, only to hear that two chefs had called in sick.

We went to TGI Fridays at Cheshire oaks on Sunday 28th December.
I can honestly say we had a lovely meal and enjoyed ourselves. Service was quick and food was very good.
Service was exceptional so a huge thank you to Liv and Sophie who were both attentive, helpful and friendly. Thank you ladies.

Waited over an hour for starters
35 minutes for drinks
Over an hour for mains(all food was cold)
Was my son’s birthday waited 45 minutes after food for any form of birthday celebration.
This was a booker birthday celebration made via the website, we called before also to remind the restaurant of child’s birthday.
Only one staff memeber looked like they’re “were with it”
Over £100 for cold food fatty and awful quality meat and horrible waiting times.

Very poor food standards came out freezing Cold waited over an hour she then brought out with a stinking attitude do not recommend tgi in Walsall at all no wonder they all close if you allow your staff to treat customers in this manner gd luck finding a new job as your customer service is diabolical…. Do not waste your time going here ….

Lovely staff member Jen at Cheadle so kind and lovely especially when the place was very busy always stopped to talk and joked when ordering although they were busy food came out pretty quick about 30 mins really nice food but pricey but worth it will visit again

The food was disgusting. Burned burgers, coleslaw was off, food missing, chicken tasted awful. Really disappointed. On top of it, staff very grumpy and seemed lost, not really knew what they were doing. Had a very bad experience and wouldn’t come back.

TGI Fridays, Fareham, SO31 6AF
Arrived at 12:30 and initially thought it was closed as it was empty. When we got the bill we understood why!
4 burger & chips with a drink cost £105! Unlike all other restaurants I’ve been to, TGIs won’t let you use any other discount (blue light) if even one person in your entire party uses the set menu, even if you are paying separately “because you are seated as a table”.
The food itself was bland and everything tasted like oily like it had been sat in the deep fat frier for hours. Limited options for vegetarians.
Would not recommend bothering to go here. You are better off going to the Harvester or Beefeater, same food (arguably better quality), better atmosphere and half the price.
Frankly, TGIs is a rip off, it’s not remotely worth the cost.