Tgifridays Reviews 270

TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many customers were dissatisfied with the quality of the products, frequently describing food as cold, burnt, or poorly prepared, and noting that portions had become smaller. Reviewers also felt that the prices were too high for the quality and quantity of food received, often finding it overpriced compared to other options. Some people were dissatisfied with the service, reporting long waits for food and drinks, and issues with staff attentiveness. Conversely, a small portion of people felt satisfied with the service, highlighting friendly and efficient staff who made their visits enjoyable.

What people talk about most

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise outstanding... See more

Staff

Customers had ambiguous experiences with staff. Many reviewers expressed dissatisfaction, citing instances... See more

Product

Reviewers highlight negative aspects of product quality and presentation. Many customers reported issues such... See more

Quality

Reviewers mention negative feedback about quality. Many customers express disappointment, noting that food... See more

Price

Consumers consistently express strong dissatisfaction with pricing, finding it to be very expensive and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Went to the TGI Friday's within the O2. After eventually being seated. We waited 25 minutes for our order to be taken. While we were sat waiting we had a birdseye view of the serving hatch area. The m... See more

Rated 1 out of 5 stars

Avoid Ashton. Staff couldn’t care less. Slow service. Returned food because it was cold. They are more interested in chatting and eating themselves than taking care of customers. Will never return.

Rated 1 out of 5 stars

After visiting on my sons 16th birthday in January. I have finally wrote this review.... Food was horrendous... They ran out of burgers, bread buns,.... Asked did we want something different...... See more

Rated 1 out of 5 stars

Went for birthday meal, table for 6, not been for years. On ordering was told they had no steak, then after checking told they did. Waited 90 mins for starter to come out, tasted fine, main meal ve... See more


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2.1

Poor

TrustScore 2 out of 5

270 reviews

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Rated 2 out of 5 stars

Tgi Friday, Castleford. Lovely staff but wouldn't recommend

The staff were lovely but I was really disappointed as this place used to be excellent. When we visited 3 or 4 years ago, the manager took my order personally to ensure my gluten-free needs were met. This time, the server took the order and offered me crispy chicken—which contains gluten—which doesn't fill you with confidence. Despite the restaurant being empty, the food took a very long time. When the manager finally brought the meal out, my Cobb salad was missing the bacon, grated cheese,blue cheese and the ranch dressing. I essentially paid nearly £13 for dry lettuce, red onion,boiled egg and avocado. I wouldn’t recommend here to anyone GF or celiac; the standards have dropped significantly.

April 21, 2026
Unprompted review
Rated 4 out of 5 stars

Its a fun

Its a fun, lively atmosphere with tasty food, particularly the ribs and appetizers. The portions are generous, though the service may slow down during busy times.

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

What happened to this company!! Awful

What happened to this company. It was supposed to be a entertaining night out with vibrant fun staff and great food.

Meadowhall TGI Friday this weekend was sticky unclean booths. Then the food was very average for the over £106 bill. It tasted like a very poor takeaway. We had a modest meal with a shared starter, two mains and no desserts. No alcohol was included. I had water and they had cola. The worse bit was the sour faced waitress who looked like someone had died. She failed at both starter phase and mains to bring any cutlery, despite our polite requests. We had to get our own. I called her over twice and she literally ignored us walking within a foot both times. No emotion on her face. She was quite happy to chat to her coworkers though instead of providing service. This meal spectacular was finished off with a dose of food poisoning after. Overall a wonderful night. Felt very ripped off. The place needs closing down.

March 21, 2026
Unprompted review
Rated 1 out of 5 stars

TGI FRIDAYS at resorts world…(so bad)

Visited TGI FRIDAYS at resorts world Birmingham for my nieces 18th.
Extremely long wait for food yet there seemed plenty of staff.
Food arrived with no cutlery for my steak. Overall food was extremely poor including my steak & my partners very small cold chicken burger. I could go on. Over £300 the bill with 10per cent service charge. Really? Reluctantly they took it off. Avoid at all costs. Thats been generous. It was so bad on what should have been a day to remember.

February 28, 2026
Unprompted review
Rated 1 out of 5 stars

HORRIFIC DOESN'T EVEN COME CLOSE

HORRIFIC DOESN'T EVEN COME CLOSE! Can someone please tell me what has happened to the TGI Fridays i used to know! Gone are the days of outstanding service, enormous portions, excellent quality and outstanding value! Instead theyre serving mediocre food for inflated prices. An £19 burger that looked like it could have been purchased from McDonald's... 1/2 rack of ribs with DEEP FRIED sweet potato fries and a measly pathetic looking salad... all for the inflated cost of £23!!!! Food is below average but cost has increased significantly. TGI's used to be a place to go to feel looked after, treated, where burgers were impressive and quality and portions excelled. A shell of its former self and wont be returning.

February 21, 2026
Unprompted review
Rated 2 out of 5 stars

Lackluster customer service

Visited TGI F Wembley on Sat 31st Jan. The venue and food was good let down by poor customer service. Once I was sat down I was completely forgotten about. When ordering you have to grab the attention of one of the servers otherwise you will sit there and won't be served. It wasn't even busy but the workers are busy chatting amongst themselves. You ask a question it's like you're bothering them from their important chit chat. If you go there be prepared to wait ages to be served definitely not service with a smile either. I saw one guest leave because they didn't get served staff didn't care.

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Came to tgi in Bluewater for valentines with my partner, food was excellent and our server grace w was amazing and so efficient definitely coming back 🩷

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Today I came to TGI’s Bluewater to…

Today I came to TGI’s Bluewater to celebrate my sons 14th birthday I just want to thank Joanne door, trina and Sofia there service was outstanding thank you lady’s for making my sons birthday lunch a great atmosphere Will
Definitely will be coming back much love .. Lizzie Marley and Kathy xxx

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

We ate at the TGI cheadle restaurant…

We ate at the TGI cheadle restaurant this evening.
It was absolutely awful, the food was terrible, choice was not good and the price was expensive for what we had .
We will never go to TGI Friday ever again.
What a waste of money, they deserve to go out of business 👎

February 10, 2026
Unprompted review
Rated 2 out of 5 stars

Disappointing Saturday Night

Disappointing Saturday Night – Noisy, Dirty, and Cold Food
I visited TGI Fridays at Rushden Lakes on a Saturday evening, and unfortunately, it was a major let-down. While I may be outside their target demographic at 50, the basic standards of dining were completely missed.
The atmosphere was incredibly noisy, which was only made worse by a loud smoothie machine that constantly interrupted our conversation throughout the meal. To make matters worse, when our food finally arrived, it was served cold.
Hygiene was also a significant issue; the toilets were in a disgusting state and clearly hadn't been checked for some time. Despite the festive "Friday's" branding, the lack of cleanliness and poor food temperature made for a very poor experience. We definitely won’t be returning on a Saturday night—there are far better options at Rushden Lakes.

January 31, 2026
Unprompted review
Rated 1 out of 5 stars

Horrendous service

Horrendous service, waited 45 minutes after main course for a pudding then 30 minutes for pudding to arrive then 20 minutes stood at the door waiting for someone to come with a bill.

January 17, 2026
Unprompted review
Rated 1 out of 5 stars

Tgi Friday in silverburn shopping…

Tgi Friday in silverburn shopping centre. Appalling .Chill nachos was cold . Got replacement which was no better . Id have expected the cheese to be bubbling that's if there had been any of course . I've seen more cheese on a burger . . Pity we went during the winter , if we had went in summer at least the sun might have heated our food . Not recommended

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

i was in Niagara falls and had a meal…

i was in Niagara falls and had a meal and drinks with 4 people -- to my surprise there was an 18 per cent tip added to the bill.
ok i accepted that. the visa bill came and there was another request for a 18,22 or 25 percent tip.. i was insulted If there were people without a good command of English they may have fallen for this
totally disappointed

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

TGI Fridays

TGI Fridays – The O2

Absolute shambles. Told the wait would be 1 hour — waited 145 minutes. Tables left filthy, staff carrying dirty plates between tables, and management were completely useless.

Food was clearly frozen meat. Toilets weren’t working but they were still serving food, which is illegal, Multiple complaints from our group were ignored.
Until I told the management straight we was going to sit down at the next available table and we will be served food otherwise there’s gonna be a problem,
I use restaurants a lot and I’ve never experienced anything like this and I have never refused to pay for a meal yesterday was the first time avoid this place at all Cost,

December 20, 2025
Unprompted review
Rated 1 out of 5 stars

Went to the TGI Friday's within the O2

Went to the TGI Friday's within the O2. After eventually being seated. We waited 25 minutes for our order to be taken. While we were sat waiting we had a birdseye view of the serving hatch area. The man that was stood there sorting the orders, was man handling the food before the server took it to the customer. He was not wearing gloves, he was moving fries from one plate to another, taking the top of the burger buns off, putting things in them then putting bun lids back on. We also witnessed him taking food off one plate and put on another , he was also taking tickets out of the printer, touching the TV screen, and fiddling with his keys on his lanyard. Absolutely disgusting, not once did I witness him wash his hands. When our food finally arrived it was stone cold. We paid almost £50 for a meal that could have been cooked better and more hygienic by a 2 year old! Absolutely disgraceful

December 14, 2025
Unprompted review
Rated 2 out of 5 stars

Tgi has gone absoutley downhiill , too over priced

Tgi has gone absoutley downhill in norwich, Staff were good but the food quality was very poor and overpriced. I actually felt like i was eating at a bbq who can't cook properly. It was overcooked. No flavour. Chips were over cooked, burger was too thin and the bun was very dry. Food had no flavour to it. I went to tgi years ago, the enviroment was so much different and food was a spot on. Where did it go wrong. Not the same atmosphere. Was a bit drabby. Food qaulity is shocking, would of been better getting a take away, first time in a long time that i didn't finish my food. Others on the table said the same, they said the food quality wasn't we would of expected from tgi for the price we paid. They ordered different foods too. Would i come back again, definitely not, it overated. Not worth it. Even my friends said they won't go back there aswell.

December 6, 2025
Unprompted review

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