FridaysUK Reviews 

1,160
•
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained about extremely long wait times for both food and beverages, stating that their meals often arrived completely cold and of disappointing quality. People also expressed deep frustration regarding unhelpful management, poor overall service, and frequent incorrect or missing items in their food orders. Though some customers experienced significant problems, some reviewers were happy with the attentive and friendly staff who provided wonderful assistance during their visits. Other visitors also mentioned that certain dishes tasted delicious and that they thoroughly enjoyed a pleasant atmosphere whenever the service ran smoothly.

What people talk about most

Service

People report ambiguous experiences with service, noting that while some reviewers enjoyed exceptional... See more

Staff

Reviewers highlight ambiguous aspects of staff, as experiences vary widely between visits. While some... See more

Quality

Customers consistently note negative experiences with quality, frequently describing meals as cold, poorly... See more

Product

Customers had ambiguous experiences with product, noting that while the food is sometimes great and onion... See more

Order

Consumers find order processing to be a frustrating experience, marked by lengthy delays in placing requests... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Asked for ribs and told they were sold out - 6pm on a Saturday! Changed it a a plain burger, came with cheese! They offered to take it back but having waited to be seated, further wait to take the ord... See more

Rated 2 out of 5 stars

Staff were good so this review is solely about the food. Ordered a vegan burger (although I am vegetarian), fries and coke (no ice). I looked at the plate disappointingly, it was about t... See more

Rated 1 out of 5 stars

TGI Fridays, Fareham, SO31 6AF Arrived at 12:30 and initially thought it was closed as it was empty. When we got the bill we understood why! 4 burger & chips with a drink cost £105! Unlike all o... See more

Rated 1 out of 5 stars

Waited 20 minutes to order our drinks, 20 minutes for them to come and then 15 minutes to be told they had run out of burger buns, hotdog buns, & raps of any kind and we can leave if we want. I asked... See more


Company details

  1. American Restaurant

Written by the company

Welcome to the Fridays! Along with mouth watering food and tempting drinks, we bring fun, friendliness and an extra large helping of good vibes to the table. It's what makes every day seem like Friday. From our signature loaded skins to our legendary Jack Daniels sauce, we take real American flavours and make them different. These undeniably tasty and original flavours are at the heart of everything we do, and our unique and extensive menu is exactly why you might call us the home of the daredevil. What are Fridays all about? Celebration and fun, of course! And with our tempting food, dreamy cocktails and infectious buzz, we’ve got all the ingredients for fun right here.


Contact info

2.1

Poor

TrustScore 2 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.1

All reviews

(1,160)

49 reviews in the last 12 months

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Rated 2 out of 5 stars

TGI - Stevenage

Stevenage - order was taken promptly but then we sat for 30 minutes with no drinks. Drinks and food arrived together - food was warm not hot - we were a table of 5 who arrived when there were only two other couples in the place so not like they were busy. Avoid the toilets - the gents had cling film over all the urinals and the ladies only had one toilet that had a lock on the door and was working. Staff though were friendly.

July 13, 2024
Unprompted review
Rated 1 out of 5 stars

Very poor, don’t bother going

I recently visited TGI Fridays at Liverpool One and was thoroughly disappointed. First, many items on the menu were unavailable, which severely limited our choices. The cleanliness was appalling, with sticky tables and seats making for an uncomfortable dining experience. Our drink orders were completely forgotten, and after waiting for an extended period, we had to cancel them altogether. To make matters worse, the salad bowl we ordered was very expensive and extremely disappointing in both quality and portion size. Overall, it was a frustrating and unsatisfactory visit. I won't be returning.

July 8, 2024
Unprompted review
Rated 1 out of 5 stars

Worst meal in ages

Visited the Croydon branch at 5pm on Saturday we used to go a lot and I was so disappointed on how bad it was. Completely bored and scruffy lack lustre staff ,we waited for over 10 minutes to be offered a drink then another 10 to get one ,we ordered cokes so hardly complicated.to be fair the starters were hot and ok but the mains. Wow! Fatty pork ribs you would throw away the corn of the cob was uncooked which I pointed out to the waitress chips lacklustre ,my son had an over cooked burger and the cost with no achlol or deserts £170 !!! I still tipped the waitress because to me it’s down to the management.the whole restaurant is tired and dirty and really needs a complete overhaul. I actually tried calling to s[eak to a manager today to leave some feedback but was told to leave feedback om their website .seriously just don’t bother , if I could leave no stars I would ! Poor poor poor

June 29, 2024
Unprompted review
Rated 2 out of 5 stars

Tired meh could do better

A rare visit out I popped into TGI Bournemouth.. firstly the server was very polite and I can't fault her however .. I sat at the bar on my left there was a bottle of cleaning product on the bar for my 1 hour or so stay on my left on the bar stool was a roll on blue roll.. which made me chuckle as the I assume was as duty manager moved 8t onto the bar top on my right which again remained there for the duration of my visit.. was once a got to great brand .. seemed tired and meh

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

Best meal out!!

Went to tgi Fridays in High Wycombe for my daughter's 5th birthday and couldn't have asked for any better! On arrival they gave her a badge sat us at the table and brought over some balloons. Ordered food and they were happy to cater for my gluten free which is hard for me to find so this was lovely! They then bring my daughter a balloon crown for her to wear which made her smile.
Ordered pudding not a huge selection for gluten free but the waitress Katie went to the kitchen and enquired about a gluten free sundae they went above and beyond to make me a pudding I could eat! My daughter wanted ice cream for pudding in which we brought her and whilst eating this pudding they unexpectedly also brought over cake for her and sang happy birthday she was over the moon and they made her day so special honestly was an amazing experience all round!
Massive shout-out to Katie as she made the whole meal out so special and went above and beyond for us all! ⭐⭐⭐⭐⭐

June 7, 2024
Unprompted review
Rated 1 out of 5 stars

Boring

The most boring menu, same old stuff. Hasn't been the same since COVID when they reduced the choice. Sadly this will be the last time I will dine here until they expand the choice on the menu.

June 8, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid this miserable place

I booked a table at TGI Fridays Westfield in Stratford. It was my sons 8th birthday. We have our own TGI in Basildon but I specifically booked at Stratford. Firstly, because I worked there for 2 years when I was a student, and received multiple rewards, secondly because I wanted to celebrate my son's birthday in the Taxi car table, I specifically asked for it in my booking request 2 days before the booking.

On arrival, the lady next to the screen told us that she will not give us the table because "its not busy and they don't serve that table". She called the manager. The manager was a lady with no tact and no ability to explain the why they won't serve us at that table. She invented a story about failure of the booking system an walked away. I showed them my booking in my phone. Disgraceful liars. We went to Five Guys and strongly recommend it. Order your own meal, serve yourself and don't let miserable employees to destroy your son's birthday. Distressingly inadequate manager and host.

June 6, 2024
Unprompted review
Rated 1 out of 5 stars

Bad Deals,not tasty

The Cocktail Deal 2-4-1 means 2 for 19£
The Wine was stale, the maccheroni with cheese without cheese, definitely too expensive. Only the staff was very friendly.

June 2, 2024
Unprompted review
Rated 1 out of 5 stars

Obscenely expensive now.

Me and the Mrs love a bi-monthly TGIs but every time we go its just gets more and more expensive to the point last night will the last time…. £83 + £5 tip as the staff in MK are always lovely is just NUTS for two people.

Even the staff have had enough, I always chat with them when we go in and even they mention how the prices are effecting footfall, cutting hours etc etc.

Stop price gouging and sort it out.

May 31, 2024
Unprompted review
Rated 1 out of 5 stars

TGI Friday extremely bad service

This was TGI Friday on Sunday the 26th of May at 18:23 senior management needs to check the CCTV camera to see what is going on at this TGI, was left waiting at the door for 15 minutes, (0 meet and greet and seat) had to walk in and ask to be seated was then left weighting another 15 to 20 minutes at the table there was other couples and families around me that where complaining about the service lack of stock and waiting time when the restaurant was only one quarter full, all the staff seem to be doing was milling around and talking to each other and not doing any work at all and just congregating in areas where they would not be noticed, in the end I got up and left and as I was leaving a family left complaining bitterly then another couple left as they did not get served either as I went out a couple queueing up at the door also decided that they had enough of waiting and watching the staff do nothing but talk to each other and also decided to leave, this branch needs reform or it will drag down TGI Fridays reputation to beyond repair.

May 26, 2024
Unprompted review
Rated 1 out of 5 stars

Wow!!😮

Wow!!! Unbelievably expensive for what you get. £188 for 5 definitely not worth the money. Will definitely not be going back. Telford

May 26, 2024
Unprompted review
Rated 1 out of 5 stars

TGI sale Manchester 25th May

TGI sale Manchester 25th May

Wedding anniversary meal

What a disappointment, food was horrendous, steak was like a brick is if it had been stood around for days and reheated, turned up cold along with the fries, garlic bread was rock solid
The sweet sesame chicken was cold along with the fries, just ruined everything
Didn’t even get asked if the food was ok, they just brought the bill over, customer service an absolute zero

What a disgrace, I will never be going back to a TGI again

May 25, 2024
Unprompted review
Rated 1 out of 5 stars

Horrendous

Horrendous, food was terrible, place was disgusting.
Cribbs causeway Bristol just don’t bother.
Loaded fries were just slop, nothing like the posted picture,
Chicken bites were cold and dry, almost no sauce and a meagre amount blue cheese dressing
Mac cheese in a skillet, not baked ina skillet stone cold the skillet is for show
Drinks were slow
Wish it would let me show pics

May 24, 2024
Unprompted review
Rated 1 out of 5 stars

i’ve been a few times now and it’s…

i’ve been a few times now and it’s getting worse the buns are too thick and they put some crap over it that’s sweet
my wife feels the same she hates the place so expensive as well
not good at all used to be ok a few years ago but i went to one in london last month terrible
and went to one in milton keynes yesterday as last time i had one there was a year ago but was ok
not now , terrible food in reality
won’t be going again

May 21, 2024
Unprompted review
Rated 1 out of 5 stars

£38 for Mixed Grill!!!

Unbelievably expensive, £38 for a mixed grill???? Staff are nice enough, but seem to have been briefed to hide the special offers. We had to actively research & then ask for the Uptown, Downtown menu which seemed to be hidden behind the bar. Food was then stone cold & had to be remade, which meant that we ate in two groups which didn't make for the best birthday experience for our daughter.

This is low quality fast-food at exclusive restaurant prices, no wonder the place was empty.

May 15, 2024
Unprompted review

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