TH3D Studio LLC Reviews 

I was notified when a part came back into stock that I wanted to order. I received an email that it is now in stock which saved me from checking the th3dstudio site several times. As usual site was easy to use and the service is excellent. There is so much information contained making support easier. Thanks

Came to this site for a accessory purchased for my 3D printer due to the great reviews etc. What I didn’t count on was a small but costly snag.

When going through the checkout I was presented with different postage costs and because I was in no hurry for it I picked the cheapest. What I never counted for was the hidden cost that the seemed to hide in their terms and conditions which other sites do not. It’s the customs charging that some sites actually inform you if they don’t pay. Some sites unlike these actually include the custom charges.

Th3d actually admitted in an email to me that they have it stated in their terms that all buyers are responsible for any customs charges that their own country impose on items that are delivered with their own country, which I understand but this was never pointed out within the checkout like other sites do to help their buyers. If I had known there was going to be an extra customs charge I would never have purchased from them.

How many people actually read the terms of a site for hidden charges that maybe imposed? It’s normally within the checkouts that most companies state ‘please note when ordering outside of out Country, you are responsible for any customs and handling charges that maybe imposed on your item’ or even add the charges on to cover any customs charges that maybe imposed.

It’s not very hard for a company to find out what countries charge what for different valued items. I did suggest to ‘Tor’ who has been replying to me that it would be better to have that warning in the checkout, but he refused stating its other countries that impose the charges. It seems that suggestion went over their head or else ‘Tor’ is virtually stating we have it running how we like and we're not going to change it. If you don’t read the terms of all sites that’s your problem.

So readers please be very aware of any hidden charges within ALL sites terms, you may even have to be a lawyer to figure them out in the future.

Edit (8th Feb 2021):

In reply to the feedback left from Th3d, it’s funny how other companies including those from USA can and do calculate customs fees with customs calculators that are freely available on the internet, they also pass the fees onto their customers during checkout.

I am only leaving feedback for your company as you seemed to of failed to grasp the information that has been provided to you, at least you could place a warning stating ‘If you’re from outside USA, you maybe hit by customs import duty which we do NOT pay for’.

02/12/2021
Reply: not everyone reads the ‘small print’, I guess you guys do when ever you’re ordering something from a site?

Yes I have noticed you’re no longer going to ship to the uk due to our government introducing VAT to companies who sell and ship into the UK. But I also see you still want our business by asking if any company wants to sell your products over here to get in touch, guess you just want to sell the items without paying our vat lol.

Happy printing yourselves.

I have been buying from TH3D for 3-4 years now. Great company. Great parts and amazing customer service.

I've never had any issues with TH3D. I love their products, and use the EZBoard, EZABL Pro, TH3D Tough Hotend on my CR-10S. Fast shipping and great products.

I have purchased over 25 orders from TH3D Studio and I have always had a positive experience. The company and employees really care about the 3D printing community. Yes, you can probably find some of their products cheaper somewhere else, BUT then you will not get the excellent customer service support that they give. If you have a problem with an order they will always work with the customer to make things right. As with any business, there can be the occasional customer that has unrealistic expectations and can't be pleased (no matter what) but that is the unfortunate reality for any business. I have always found the products they sell to be of excellent quality and TH3D will always keep the customer informed about possible delays for their order should that happen.

Bought their board as well as their abl and filament sensor and all are great products.
Do exactly what they say on the tin and they are great quality.
Firmware can be very tricky. They do it for free. And it’s highly recommended. I use it on all my printers.

Excellent service from the team at TH3D. Really helpful and quick replies. Decided to get the EZABL for my new printer build. I’ve used there firmware for along time and it super easy to use and most of all it works like a charm. Shipping is really quick too all the way to the UK in 5 days. Keep up the good work.

I've been buying from Th3d for more than 3yrs now. They have near best, if not the best customer service in the industry. They go above and beyond to test products before they sell them, they innovate new products, and they have a firmware that they provide free to the public that is super easy to use.
I've had a few different small issues with their stuff over the years, and they have always been responsive to my concerns, and more than willing to make it right.

Purchased from TH3D multiple times. Shipping is fast & I usually have my orders sitting on my doorstep within 5 days. The service is what really stands out. Tim sells tested & trusted products and, when I have had issues with a couple items I purchased, they sent me replacements and some candy, free of charge.

Excellent service with even better products. Their products are unmatched when it comes to quality and customer care. Honestly, you won't find a better sensor or firmware for your 3D printers. Not only that, but they have a multitude of free resources available on their website and youtube channel that you can use. I highly recommend checking them out if you are interested in repairing, upgrading, or even just to learn more about 3D printing.

Unmatched service! TH3D is my go to site for parts. Everything they sell is top notch. All of the hotends, ezabls, ezboard and other parts I’ve purchased from them have worked great on my printer.

I have purchased one Ezboard and two Ezabl’s. Shipping has been quick and products well packaged. Support has been equally efficient. I needed a little help on my first Ezabl and it was quick and well explained. Th3d is my first source for parts as a result.

I first used you guys a few months ago. I bought filament sensors etc. Since then, I’ve ordered from you at least every 2 weeks. Bought an EZABL mini, and I thought it was the best thing ever. I still think it great but your EZ Flex 2 system is the new BEST THING EVER. I hadn’t had a single successful print on my CR-10 S5 since I bought it. Nothing would stick to it, it tried everything I could use to get prints to stick, short of concrete or welding. I’ve just taken my full size, one piece, R2D2 dome off the EZ Flex 2 on the printer. No glue, no hairspray just a naked EZ-Flex2. I’m about to order a bunch more for all my printers. Only complaint about the EXFlex is, it almost cost me my left nipple. Strong magnet, large surface for magnet to snap down very quickly and firmly and sitting too close to the bed as I was doing it. I’m sure you can picture what happened. (You can’t make stuff like that up)🤣🤣😷😷👨🏻‍🚀👨🏻‍🚀
LOVE you guys.

This is my go to place. Always fast service and if I ever have a question I get a very timely response.

Purchased a number of items from Tim, delivered in days, exactly as ordered. I had a technical question that I needed help with and Tim got back to me within the hour.

Highly recommend this small business, he does good work and wants you to succeed.

These guys make awesome products. I bought multiple big tree tech boards from Amazon and they all failed in a few months. I bought their ezboard and it's been printing for 6+ months straight with no issues. Their web firmware site is amazing. I buy everything I can from them. Their support people are super nice and the owner took care of an issue I had for me with no problem.

Amazing products and customer service. Very reliable components and great prices.

I have ordered several times from TH3D and I like the products they offer and customer service I get each and every time. Shipping has been fast and they are very good at communicating to make sure everybody knows what's going on if they are running behind or delayed on shipping. I highly recommend TH3D and will continue to shop there to support small business!

One of the best 3d printing companies in the industry. They have high quality products, great customer support, and they make my printers run to their best ability.