Thames Motor Group Reviews 

UPDATE - Fiat agreed to cover ‘goodwill’ for suspension parts only. TMG booked me in same day 28/05 plus valeting/tracking and charged labour only. Hence, I have changed rating from 1 to 3. However, I paid TMG for a service and MOT at end of March where the only advisory was a tyre (15.2k mileage and 3rd tyre replacement). Did this indicate suspension issue at this point that could have been raised under warranty? Instead less than 500km and a few weeks later I had a suspension issue not under warranty. In the meantime, I had to get my car back on road and a local company quoted only £150 (parts, tracking and labour) more than I paid TMG. Appreciate parts may not have been Fiat sourced, so stuck with TMG.

Am I concerned there is design fault - ABSOLUTELY. Such a shame it is a lovely car to drive, but have shelled out just under £800 (tyres, service, suspension labour) and it is only May. I never had these issues with petrol 500s that TMG sold and serviced. Is the 500 electric too heavy at the moment? I guess time will tell.

ORIGINAL - On my 3rd Fiat 500 from new from Thames Motor Group. My current is an electric La Prima it has the lowest mileage of all my cars less than 16k. A few weeks after TMG full service where no issues identified I am told both suspension arms need to be replaced and warranty expired 2 weeks after service! Getting into 3rd week of waiting on Fiat Goodwill Department to respond if they will cover replacements and left without a safe car to drive. Same roads and driver as my other Fiat 500s, suspension arms should not fail unless well over 100k. Is the electric design too heavy (tyres don’t last as long)? Most expensive car I have ever bought, lovely to drive, but now really concerned I have a huge expense every 15k. Have I been sold a dud? What next?

No reassurance it is an exception.

Good and bad . This is the second time we’ve bought a car from Thames Tunbridge Wells we’ve always had a good service from them. We bought an Abarth 595 2020. It was a very low mileage car 12500 in very nice condition. l looked at the tyre treads and they were fine but on checking the tyres later I found I’d looked at the only Pirelli p zero on the car, the other three a cheaper tyre. on complaining was told the treads matched, so beware check everything !

I’ve honestly never had service like I did here. From the moment I reserved the car, the communication was spot on – quick, clear and genuinely honest. Paul answered every question I had and went above and beyond to make the whole experience smooth and stress-free.

There was no pressure and no salesy vibe, just genuine help and advice. I wasn’t pushed to listen to or buy extras I didn’t need, which really stood out to me, especially as that’s something I’ve found frustrating at other dealers.

AND my new car was delivered straight to my front door as soon as I bought it. I couldn’t recommend Fiat Slough and especially Paul highly enough. Thanks again for everything!

From start to finish had the most amazing service from the wonderful Isaac, he was very efficient knowledgeable and kept me up to date throughout the entire process. Thankyou so much Isaac, for making my experience so easy.

TMG took my car as part exchange for a new car that I collected over three weeks ago. They were supposed to settle the outstanding balance with my old finance company (£21000) and this morning I have woken up to find they have not settled the finance and I have had the whole £21k taken from my acct. I checked with them on the phone a week after getting the car and was told ‘it will be settled today or tomorrow’. I wouldn’t recommend at all, not unless you want to fight to get the basics covered and not be left thousands out of pocket. Avoid.

The customer service was brilliant and Marlon and Simon were very helpful!

We would like to especially thank Paul Duncan for his assistance in purchasing our new Abarth 500e Turismo from Thames in Slough, the whole customer service experience was fantastic from beginning to end. Our experience of the remote purchasing process was exceptional. From the initial enquiry, the Video’s and the follow up calls made the experience extremely easy and straight forward. Paul you delivered what you promised, a great vehicle as described and delivered when promised. What more could we have asked for, a Fiat Abarth for great price and fantastic service. Thank you.

I decided to change car ,for a BMW msport to an Alfa Romeo Giulia quadrifoglio.
I went to Slaow, once inside I asked to see what they have second and giulia quadrifoglio....they told me to go on the first floor where I expected to find someone to talk to....anyone came, anyone help!
waited more than 10 minutes I decided to leave

I made an enquiry on an approived used car for my son, which he eventually purchased. From the first enquiry to handover we were dealt with brilliantly by Vincenzo. We travelled some distance for the car (400 miles to be precise) and when we got there the whole process was effortless - in fact, a pleasure. Vincenzo is a character with an enthusiasm for the brand which is infectious. This enthusiasm is also evident in the colleagues who joined in the handover to Jamie (the Giulia was a 21st birthday present to himself). The whole thing felt like a big family event. A pleasure from start to finish, and would unhesitatingly do the same again. Thank you all.

From start to finish, Vincenzo made the whole experience. I bought a Veloce from him and I cannot praise him enough. The ALFA is AWESOME. Beats the pants off the German offerings. It's got style and grace plus it looks a 1000 times better.
I'll happily recommend Slough and Vincenzo as the best I've ever dealt with.
I'm really pleased.

On the 19th December, I sent an email to formally complain about on going issues i’ve had since purchasing my car, that I have only had for a total of 8 months. After various phone calls and being told to ‘just wait until my next service’ I felt it was necessary to take another step. It has now been two weeks without my car, which I rely on for work, and I still haven’t received any response to my email. To say i’m disappointed with this service is an understatement.

The sales team were exceptional and the delivery was first class. Thank you so much. I would highly recommend Issac and the team

The Tunbridge Wells branch was extremely helpful regarding my recent visit to have a small wing mirror repair and battery cover fixed.Marlon was incredibly helpful assisting in the set up of my vehicle I would also like to thank Hannah & Taylor for their professionalism.

I bought my special edition new reg car, sight unseen, from Thames Motor Group, Slough and at every step they were exemplary. My initial enquiry was Wednesday and the car was delivered to my home before 10am today, Saturday.

My salesman was Paul Duncan. You could not find a warmer, more helpful salesperson. He took multiple videos, let me know exactly what would happen and when and was an honest and easy person to deal with.

I was offered a fair price for my existing car as trade in (better than WeBuyAnyCar with no need for an inspection beyond photos or any attempt to reduce the price offered). The new car was also offered with a decent discount. This is the best car buying experience I have ever had and I have bought and sold a number of cars including several other brand new vehicles.

Whilst Paul was brilliant, he isn't the only person I want to praise. The phones were always answered immediately and everyone I spoke to was polite, professional and friendly. Messages were always passed on. Scott, our delivery driver, was charming. My impression is that everyone I spoke to is proud and happy to be working for this company. I recommend them without hesitation and if you are lucky enough to deal with Paul, you are in safe hands. Paul, if you are reading this, I love love love the new car.

If I could give more than 5 stars I would.

Thames Motors Slough have been repairing my diesel Jeep. A difficult problem - sensors and electronics etc. At the same time I have had a second car of a different make in a different garage (not Thames Motor Group) with similar problems, so I have something to compare with.

I am very happy to say that Thames Motors Slough have really taken care of us. They have been supportive in every way and are easily the best garage I have dealt with in 40 years of car ownership.

I have total confidence that they are doing the best for their customers. They will get my business from now on.

Appalling service. Went into their showroom and waited at least 45 mins. No sales person available. Decided to give them a second chance. Valued my vehicle at a certain price then the week after, came back with a price two thousand pound less. An error he claimed. Very very poor

Great experience at Thames Motor Ltd Tonbridge Wells in February 2024. I had made a decision to sell our Audi A3 after eight years.

My husband and I wanted to have a look at a Fiat 500 so we were walking around the show room. Then came across two Fiat Arbath 595 instead.

Omg what beautiful cars 🚙 Issac popped over and spoke to us about the two we had our eyes on. No hard sell just information on what each car can do.

I have brought cars in the past but never found the experience so enjoyable, within two hours we had brought our forever car. I would never choose a different make of car again.

Thank you so much Issac you’re such a great guy.

Daniela & Graeme Mynard

Great experience with these guys! I sold my car to them through motorway UK, received payment quickly, they settled my finance for me, absolutely no hassle at all. I stayed in touch with Hugo who was really great at keeping in contact with me. Hugo answered all my queries promptly and I was very happy with the service. They also provided all the documents I needed for my own records and if I had another car, I’d sell it to them again and again haha! Great work guys thanks for all your hard work :)

I purchased a new Jeep, and as is sometimes possible with top specification cars a minor fault can exist.
The management at Thames Motor Group
Dealt with this in a very professional manner.
I felt that they always put the customer’s
Interest first.
My special thanks to Emma for her speedy resolution.
I would highly recommend Thames Motor
Group.

I bought my Fiat in December from Paul Duncan, he was super helpful and informed and went out of his way to help.

We've had a couple of electrics issues on the car and the company has been quick to book the car in and check the issues.

I recommend the group highly, and specifically Paul.