Thames Motor Group Reviews 

Jeep very happy to be charming when you are spending £60,000.00 - £70,000.00 on a new Jeep but when there is a problem the customer is a liar and they have no interest in helping you or answering your requests to speak with a Director of the company to try and get issues resolved. Our new Jeep has issues with the drive bushes, drivers seat, petrol cap, missing part of the interior. Have spent 4 days and many hours going backwards and forwards to Tunbridge Wells from Greenwich. There is no account for my time yet Jeep charge over £250.00 per hour plus for their time, its absurd & rude. We have all experienced this inequality in business today as the customer; the customer is not first, they are beyond last. We have tried to be charming and polite but Jeep have been rude and crude and called my wife and I "liars". It is such a shame to be treated this way, though it seems to be the norm nowdays. Court action might be the only language these business people understand!

What great service from start to finish. From our first contact with Sam Mudge, it was an absolute breeze. Sam was polite, helpful, informative and was the consummate professional. All timescales agreed were kept to and the car was on our drive within 5 days from the initial contact . Top job and highly recommended , thank you Sam

From the first contact re my new Fiat 500e cabrio I couldn’t fault the professionalism, quickness and patience shown to me throughout the entire purchase procedure and delivery to my own front door.
Sam Mudge the sales exec bent over backwards to help, even working on a Sunday. Always replied to my emails and phone calls promptly, often by return.
Top marks! Huge thanks!

Bought a new Abarth 695 over the phone after speaking with Sam and it was the easiest car purchase I have ever made. We got the car delivered as we are not local and Sam made sure everything ran smoothly, I couldn't fault anything. I would 100% recommend using Thames Motor Group, even if you are not local.

Picked up my new car today, Sam made everything so easy and stress free! Honestly couldn’t fault him at all, everything that needed to be done was done and I was kept up to date! If anyone is looking for a new Fiat I certainly will be recommending him, thank you Sam.

My first contact with Thames Fiat on a while-you-wait service. All staff friendly, courteous and helpful which made for a great customer experience. The car was returned in apple pie condition!

Rosie has been so helpful in sorting out and dealing with all my issues. She's been so accommodating and helpful. Would highly recommend!

I called in wanting some help getting my new Fiat 500e connected services set up. I didn't purchase my car from this dealer (but they are my closest dealer so will be the go to for future servicing) but they were still super happy to help me get set. I got a call back the same day after speaking to reception, and Rosie got me set within a few minutes on a call. Flawless ✨

If you value customer service and appreciate prompt communication, I highly recommend Thames Motor Group. Paul couldn’t have been a more helpful sales rep or a nicer guy to do business with. This is a company that doesn’t disappoint and goes the extra mile to ensure complete customer satisfaction. Highly recommended.

Thanks to Paul for making my buying experience really great. He went above and beyond to make the purchase happen. Genuinely nice guy that I would gladly buy from again.

Exceptional Service from Sam Mudge - Electric Fiat Review

Rating: ★★★★★ (5/5)

I recently purchased an electric Fiat from the Thames Slough Motor Group, and I had the privilege of being assisted by Sam Mudge. I would like to express my utmost satisfaction and appreciation for the outstanding service I received from him.

First and foremost, I was amazed by Sam's ability to find and secure the last rose gold coloured car available for me on such short notice. This particular colour was a priority for me, and I was afraid it would be challenging to find at such short notice. However, Sam's dedication and attention to detail ensured that I could drive home in the car I had envisioned.

Sam's professionalism and knowledge about the electric Fiat were truly appreciated. He took the time to understand my needs and preferences, providing valuable insights into the car's features, benefits, and functionalities. His guidance was instrumental in helping me make an informed decision.

Furthermore, throughout the purchasing process, Sam maintained constant communication, promptly answering any questions or concerns I had. His clear and transparent approach reassured me that I was in good hands. He handled all the paperwork efficiently, explaining every step thoroughly to ensure a seamless experience.

Sam's is friendly and approachable which made the entire process enjoyable. He demonstrated a genuine passion for his work and a willingness to go above and beyond to ensure my satisfaction. He made me feel valued as a customer and went the extra mile to accommodate my unique requirements.

I highly recommend anyone in search of a new car to seek out Sam Mudge at the Thames Slough Motor Group. With his expertise and commitment to customer satisfaction, you can be confident that your experience will surpass your expectations.

From first visit to picking up the car Sam was professional and excellent at making sure I was kept informed of progress with collecting my Abarth 124 Spider.
Very quick to rectify any little niggles and all communications were prompt and easy.

From start to finish our experience of trading in our existing 500e for a newer one with Sam was fantastic. Great, fast, responsive communication both over email and on the phone - including some excellent aftersales care too (so many sales people drop you once the money is done!)

Shocking experience with repairs. It’s taken nearly 12 months to book in for simple repairs. The car is with them, no updates. We’re without a car over the weekend. No offers for a courtesy car either. No supervisor or manager is available. We’re not allowed our car back either!

Sam is efficient and helpful. Promises met and delivery to Somerset organised.

Look forward to changing again next year.

Thank you

Fantastic service from Sam as always, nothing was to much trouble, amazing customer service throughout! Love my new Fiat 500X Sport! Thank you Sam! 😊

Just wanted to say a massive thank you - I absolutely love my Fiat 500!

Thank you Sam for all your help, efficiency and for organising the delivery up to the North East so quickly.

Amazing customer service.

Outstanding service from Thames motor group Slough by Ameer Shahid. Attended to are needs gave good advice on our new vehicle. Very helpful and friendly with a smile highly recommended. Swapped our car got a very good price. All sorted in a couple of hours.

Marlon at the Tunbridge Wells showroom was so helpful and charming when I arrived to see my new car. He made the whole experience enjoyable.

We picked up our Electric Fiat 500C today from Thames Motor Group Fiat in Slough…we received wonderful caring support and advice from Sam Mudge. Sam could not do enough for us giving us real confidence in both our new Fiat and Thames Motor Group. We are so very happy with our new 500C,a lovely fun car.
Thanks Sam for all your help,you are a great ambassador for Thames Motor Group.