Super kvalitet, min nye scooter 2026, super glad for den. Har også købt med stor servicepakke 3 år. (Min gamle scooter var fra 2019)
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I recently visited the Thansen store in Helsingør and had an excellent experience. The click and collect service was super fast – my order was ready to pick up in no time, which made the whole proce... See more
My order was canceled several times without me being contacted. I only received a message that they had tried to contact me but were unsuccessful, which is untrue. After rescheduling, the reservation... See more
Company replied
Top experience with my recent orders from herning. I changed my car tyres from them. it took only 45 min. Really professional service I also had good experience while return / cancel order. They we... See more
Company details
- Car Accessories Store
- Auto Parts Store
- Bicycle Store
- Bike Accessories Store
- Mobile Home Supply Store
- Motorcycle Shop
About thansen.dk
Written by the company
Landsdækkende butikskæde og en af Danmarks største webshops.
- Dag til dag levering
- Leveret eller gratis
- 365 dages returret
- Byt i vores butikker over hele landet
- Click & Collect - afhent efter 30 min.
thansen opererer i dag både i Danmark, Norge og Sverige med et stort sortiment på over 250.000 varer.
Written by the company
- Hos thansen sætter vi en ære i at tilbyde vores kunder en fantastisk oplevelse - hver gang.
- Hurtigt og effektiv levering
- Vi leverer dine varer hurtigt og effektivt med dag-til-dag levering, så du kan have dem allerede dagen efter din bestilling.
- Click & Collect
- Bestil online og afhent dine varer allerede inden for 30 minutter med Click & Collect, i en af vores mange butikker over hele landet.
- 365 dages returret
- Hos thansen har du hele 365 dages returret, så du kan følge dig tryg og har god tid til at beslutte dig. Skulle du få brug for at bytte en vare, kan du nemt gøre det i en af vores mange butikker spredt over hele Danmark.
- Historie om thansen
- thansen blev grundlagt i 1991 i Middelfart, hvor man stadig finder vores butik, administration og centrallager. Siden er det gået stærkt og i dag har vi butikker over hele landet og en webshop med mere end 250.000 varer på lager. thansen har siden også ekspanderet til andre lande og har i dag butikker og webshop i både Norge og Sverige.
Contact info
Stensgårdvej 1, 5500, Middelfart, Denmark
- +45 31 31 31 31
- thansen@thansen.dk
- www.thansen.dk
4.1
Great
133K reviews
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Order 1 air filter from thensen for vga…
Order 1 air filter from thensen for vga one.. it was so low quality that it was not even fitting into the section.. I had to forcefully fit in it...
December 8, 2025
Reply from thansen.dk
Hi Ibtisam,
Thank you for reaching out.
We’re very sorry to hear about the issues with the air filter. This is certainly not the quality standard we aim to provide.
We recommend contacting our customer service so we can either provide a proper replacement or help resolve the issue. Your safety and satisfaction are very important to us.
Kind regards Alexander
thansen
The worst service I’ve ever had
I stood and waited for 80 minutes to get tyres changed, which is fine. But, they had finished my tyres after 40 minutes and didn’t tell me, so I stood and waited an extra 40 minutes before I finally asked why it was taking so long and that I could see my car outside. They didn’t know what to do with my old tyres because they didn’t fit in my car. So they let me stand there an extra 40 minutes instead of just telling me what was going on.
December 8, 2025
Reply from thansen.dk
Hi Amy,
Thank you for reaching out.
According to our system, an SMS was sent at 13:42 confirming that your tyre fitting was completed.
We’re sorry for the confusion regarding your old tyres and the extra waiting time.
We strive to provide clear communication and a smooth experience, and we’ll use your input to improve our service.
Mvh Alexander
thansen
The trunk mat didn't fit at all
The trunk mat didn't fit at all. There's a compatibility check on the website by car number, but it doesn't work. I wasted my time.
December 9, 2025
Reply from thansen.dk
Hi Roman,
Thank you for reaching out.
We are very sorry to hear that the trunk mat did not fit your vehicle. We understand how frustrating this must be, especially since our compatibility check did not work as expected.
We take your feedback seriously and will review the system to prevent similar issues in the future. In the meantime, please contact us so we can arrange a return, exchange, or refund for the product.
Kind regards Alexander
thansen
Good service and good prices
December 8, 2025
Order delayed multiple times
Dear Thansen,
I have ordered a set of winter tires together with a scheduled service to mount them, back on October 18th. Back then, the pickup and service date was shown as 11th of November. Shortly after that, it was moved to 15th of December, which is a huge delay, but I understand that there might be a lot of backorders around this time of the year.
Even thought the delivery day changed, the service day remained the same. I had to call your support team to change it to match the delivery day. Bcs they cannot mount the tires if they are not there. I would imagine that this could be done automatically, without me having to keep an eye on it. Or I would at least expect some sort of notification.
Anyway, similar thing happened 2 weeks ago, when the delivery day was changed from 15th of December to 11th of December. Which, I again noticed myself and thus called the support yet again to have the service date changed.
I have noticed yet another delay from 11th of December to 16th of December, after which I wrote an email to the support. There they suggested I choose different set of rims. Which I did. The new delivery day was supposed to be the 10th of December. It was moved to 13th and now to 16th. I have now words. If you know the rims will not be delivered in time, just make it clear and do not postpone the delivery day by day…..
October 18, 2025
Unprompted review
Reply from thansen.dk
Hi Jakub,
Thank you for your detailed feedback.
We’re truly sorry for the repeated delays and the inconvenience this has caused you. Your experience is far from what we aim to deliver.
We understand your frustration regarding the changing delivery dates and the need to contact support multiple times to adjust your service appointment. This should have been handled smoother and communicated clearly.
We appreciate that you tried switching to different rims, and we look forward to proceed with the appointment.
Mvh Alexander
thansen
on time - well done
December 3, 2025
Super effektiv click & collect
Click & collect virker perfekt, ordren lynhurtigt klar til afhentning og effektiv udlevering i separat kasse.
November 29, 2025
OK overall, but slow and forgot my tyres!
OK overall, but be careful. First customer of the day, and still took 90 minutes to change 4 tyres, so not exactly fast. Changing to winter tyres and just took away my summer tyres! Subsequently I would have left without them if not checking they were inside the boot! Nobody asked the question.
November 28, 2025
Reply from thansen.dk
Hi,
Thank you for your feedback.
We’re sorry that your visit took longer than expected, especially as the first customer of the day — that’s not the level of efficiency we aim for.
We also apologize for the mix-up with your summer tyres. They should have been handed back to you without you needing to double-check. We’re addressing this internally to prevent it from happening again.
Mvh Alexander
thansen
Cheap and fast delivery of my order
November 26, 2025
Delivery
There was no options to delivery but on your website is info delivery free from 1000kr.
I got info with no options to delivery after I buy already my produkt.
November 25, 2025
Reply from thansen.dk
Hi Karol,
Thank you for your feedback.
I can see that you have ordered a car battery.
Unfortunately, this item cannot be delivered as it is classified as hazardous goods. It can only be picked up in-store. Picking up the battery in the store is, of course, free of charge.
Mvh Alexander
thansen
Bad customer service at the branch in…
Bad customer service at the branch in ishøj. Why hire people without the knwoledge about what they sell? I was asking for a tube for the cyklertrack of which in the website they do have. They said they dont know what am talking about. This is the second time of bad experience.
November 24, 2025
Unprompted review
Reply from thansen.dk
Hi Sharon,
Thank you for reaching out.
Unfortunately, there may be times when our employees are not familiar with all the products we sell.
For this reason, we always recommend ordering via Click & Collect, so you can receive the item you want quickly and easily.
Kind regards Alexander
thansen
I ordered online so I could use Click &…
I ordered online so I could use Click & Collect and skip the queue. When I arrived, the queue machine wasn’t working, so I went directly to the Click & Collect counter. The employee there was reluctant to help and told me to “ask his colleague,” instead of checking my order himself. I then had to wait in a long queue, even though Click & Collect should be fast. The second employee gave me the package immediately. Overall, the first employee was unhelpful and made the process unnecessarily frustrating.
November 23, 2025
Reply from thansen.dk
Hi,
Thank you for sharing your experience.
We sincerely apologize for the inconvenience you faced with our Click & Collect service. It is certainly not the experience we aim to provide.
We are especially concerned to hear about the unhelpfulness of the first employee and the unnecessary delay you experienced.
We will address this internally to ensure that all staff are properly trained to assist promptly and make the Click & Collect process as smooth as it should be.
Kind regards Alexander
thansen
Easy, quick friendly service.
No problems. I just wanted a few things and I also had ordered something on-line. Quick friendly service as usual.
November 21, 2025
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