Fantastic staff, goes above and beyond! But this time (been there once before) the equipment to lift the car didn't work, so my order for new tires, replacement and balancing, and mounting on the car... See more
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See what reviewers are saying
Easy ordering process, good product, but delivery took longer than expected! Checkout told me 7 days but Exaust was delivered after 11 days.
I must to order online, because isnt possible directly on your store. Ask for parts and they doesnt know what are you talking about. I wanted for drivstoffslange, the guy asked me for the register num... See more
Great shop and webshop, used it many times. Enter car reg.nr and all the parts are for your car. I recommend Thansen to anyone who is serious about working on their car. Click and collect, and deliv... See more
Company details
- Car Accessories Store
- Auto Parts Store
- Bicycle Store
- Bike Accessories Store
- Mobile Home Supply Store
- Motorcycle Shop
About thansen.no
Written by the company
Landsdækkende butikskæde og en af Norges største webshops.
- Hurtigt og effektiv levering
- 365 dagers returrett
- Byt i våre butikker over hele landet
- Click & Collect - hent etter 30 min.
thansen opererer i dag i Danmark, Norge og Sverige med et stort sortiment på over 250 000 produkter.
Written by the company
- Hos thansen er det en ære i å tilby god kundeservice og en fantastisk kundeopplevelse – hver gang.
- Rask og effektiv levering
- Vi leverer varene dine raskt og effektivt med rask levering, slik at du kan ha dem i løpet av få dager etter bestillingen.
- Click & Collect
- Bestill online og hent varene dine i en af våres mange butikken allerede innen 30 minutter med Click & Collect.
- 365 dagers returrett
- Hos thansen har du hele 365 dagers returrett, slik at du kan føle deg trygg og ha god tid til å bestemme deg. Skulle du ha behov for å bytte en vare, kan du enkelt gjøre det i en av våre mange butikker spredt over hele Norge.
- Historie om thansen
- thansen ble grunnlagt i Danmark i 1991. Siden den gang har det gått raskt, og i dag har vi butikker over hele landet og en nettbutikk med mer enn 250 000 produkter på lager. Den første thansen-butikken i Norge åpnet i 2017, siden har vi vokset oss sterke, med butikker over hele landet og en like stor nettbutikk. I 2022 åpnet vi vår første butikk i Sverige, så thansen-konseptet er nå også til stede her.
Contact info
Sofiemyrveien 7, 1412, Sofiemyr, Norway
- +47 3100 0000
- thansen@thansen.no
- www.thansen.no
4.1
Great
8K reviews
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Hi, So far I don't have had any negative experiences with Thansen. The service has always been good.
Hi,
So far I don't have had any negative experiences with Thansen. The service has always been good.
June 6, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The worst customer treatment you will…
The worst customer treatment you will ever encounter.
June 6, 2026
Reply from thansen.no
Hi Kent,
Thank you for reaching out.
I have difficulty understanding what the issue is.
According to your order number, your order was placed and collected on the same day.
Have a nice day.
Kind regards Alexander
thansen
Great Customer service
June 6, 2026
The part arrived at the store two days…
The part arrived at the store two days late. There was no notification from you that the delivery would be delayed. The car sat in the workshop for two days longer, which resulted in higher repair costs. I rate your service the worst.
June 5, 2026
Reply from thansen.no
Hi Mikolaj,
Thank you for reaching out.
We are sorry to hear that your order took longer to arrive than expected. We are currently in the process of establishing a new warehouse, which may in some cases affect delivery times.
You can always follow the order status on our website.
We hope you are happy with your items.
Kind regards Alexander
thansen
delivered too late
delivered too late, alike we plan on 21 means in a week or two.
not needed than, already bought at Vetsby and Arendal
it's a shaming lemonade not to have an air filter from one of the mye produsert MB engines in all thansens around.
June 5, 2026
Reply from thansen.no
Hi Aleks,
Thank you for reaching out.
We apologize that you experienced additional waiting time for your order. We are currently in the process of building a new warehouse, which may affect delivery times.
I can see that you have now received the order, and I hope you are satisfied with the items.
Kind regards Alexander
thansen
Good service
May 22, 2026
Easy ordering and no hazel.
June 3, 2026
God service
June 3, 2026
Quick delivery to my local shop in Bodø…
Quick delivery to my local shop in Bodø !!!
Delay and waiting because of tecnical problems with terminalsystem.
June 2, 2026
Takes forever just picking up an…
Takes forever just picking up an ordered package. Only one person at work. Shouldnt take 30 min waiting for that.
June 2, 2026
Reply from thansen.no
Hi Anders,
Thank you for reaching out.
If there are many customers in the store, there may unfortunately be some waiting time, which can affect the pickup time.
We are working to hand out orders as quickly as possible while also helping customers in the store with their questions. We hope to give you a better experience next time.
Kind regards Alexander
thansen
Order from website
I saw seven people at work, but onlyc one at the regester. So tok some time to get help. When i geat help they was nice and i got my producte. I ordered from the webside and it tok ten days including the weekend. I didn't hear any thing before i got the package, about it beeng sent or something. Otherwise it was easy to order, and i got the right product without any problems.
June 1, 2026
Reply from thansen.no
Hi Theodor,
Thank you for your review.
We can see that the store was busy at the time of your visit, and only one employee was available at the register while other staff were assisting customers elsewhere in the store and warehouse. This can occasionally lead to short waiting times during peak periods.
We are glad to hear that you were met with friendly service and received the correct product without any issues.
Regards Peter
thansen
Good service
Good service, with good communication and prices. The parts were as described and fitted perfectly.
June 1, 2026
Bought everything I needed to do…
Bought everything I needed to do maintaince on my vehicle. Yet the oil was to be delivered on the 28th. Went to pick it up on the 29th only two liters were delivered now I have to drive 45 minutes to see if it arrived on monday the 1st, as there is no way to call the Jessheim location directly. No I am not satisfied with the communication from Thansen, otherwise I could has saved myself the time and expense of making 1.5 hour round trip from Grua to Jessheim and back.
May 22, 2026
Reply from thansen.no
Hi James,
Thank you for your review.
We are sorry to hear about the missing items in your order and the inconvenience this has caused you.
You do not need to drive to the store to check whether your order is ready. We will send you an SMS notification as soon as the order is ready for pickup in the Jessheim store.
Regards Peter
thansen
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