The Engraved Gift Workshop (UK) Reviews 

349
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Everything was very easy and very professionally executed. The items were delivered as promised and arrived in perfect condition

Rated 5 out of 5 stars

I recently purchased an engraved water bottle from this company. The customer service was excellent, promptly responding to some queries I had prior to placing the order. The quality of the product it... See more

Rated 5 out of 5 stars

Would definately recommend The Engraved Gift Workshop for a special gift. Ours was lost by Royal Mail !!! after contacting Jess she immediately sent us replacement wine glass and coaster, in time fo... See more

Rated 5 out of 5 stars

The products were great and the engraving excellent, while the custom image upload system let (even) me design gifts easily. What really stood out, though, was the service: fast, expert, supportive, a... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

Personalised Gifts: Etching Memories Into Exceptional Products - Start Personalising Your Own


Contact info

4.8

Excellent

TrustScore 5 out of 5

349 reviews

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4.8

All reviews

(349)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

If I could give 50 stars I would

If I could give 50 stars I would, I needed a unique valentines gift, I ordered and emailed to ensure that my product would arrive in time, not only did I receive a reply outside of normal office hours, the level of customer service didn’t stop there, my query was dealt with, the product completed finished packed and despatched so quickly I had to hide it long before it was gifted, perfect transaction thank you again.

March 21, 2022
Rated 2 out of 5 stars

Gutted.

I placed an order a month before I required the item as a gift and had an immediate response that there would be an issue which I appreciated. I responded and sent some new options for the engraving but this is where I then had to keep chasing and communication became very poor to the point where a week before I needed the gift, I had no contact and didn't know whether the gift was being made or not. I emailed to say it was too late and to request a refund which I promptly received and was grateful for but no apology or explanation.
I was really hopeful and wanted to support this business but sadly not a good experience.

March 3, 2022
Rated 5 out of 5 stars

Created my design and looked great on…

Created my design and looked great on the glass. Given as a gift and the recipient was very happy. The glass needed rinsing a few times before use due to a few very fine shards/sharp edges from the cutting process.

February 15, 2022
Rated 5 out of 5 stars

Extremely helpful!

I wanted a coffee cup with my friends cat engraved on it so I sent a picture over to Jess and she wasn’t 100% sure that it would come out okay. However Jess was extremely helpful and tested it out for me. I then ordered it and it came 4 days later and it is perfect. Very helpful!

February 9, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service and amazingly helpful

TEGW website didn't have exactly what I was looking for to have engraved on a beer stein, so I got in touch with them to see if they could accommodate my request. I spoke with Jess who did a brilliant job of understanding what I needed and over a couple of e-mails nailed what I was after perfectly. The glass arrived promptly and it looks brilliant. I can't thank Jess enough for the time and effort she put into this and the end result made the recipient very happy indeed. I'd happily recommend them to anyone.

January 21, 2022
Unprompted review
Rated 5 out of 5 stars

I ordered 4 glasses with 2 different…

I ordered 4 glasses with 2 different logos (2of each). Jess at TEGW sorted out and greatly improved my poor artwork and the glasses arrived promptly after ordering. One arrived broken but that was swiftly sorted out by Jess.
I will definitely be using the company again.

January 5, 2022
Rated 5 out of 5 stars

10/10

It was my first time ordering and definitely not the last!

I went ahead with the milk bottle which was exactly as described. The quality was fantastic and I know my friend will absolutely love the present!!

The delivery time was super speedy with regular emails of the dispatch.

All in all its an 10/10 from me - thank you Jess and the team and looking forward to purchasing from you again.

Reets

January 2, 2022
Unprompted review
Rated 4 out of 5 stars

The actual product was lovely but they…

The actual product was lovely but they delivered the smaller size as they had none of the bigger ones left in stock. I queried this and they said they refunded me. Many thanks

December 22, 2021
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Reply from The Engraved Gift Workshop (UK)

Hi Niamh,

I am so sorry this has not been refunded, I will do this straight away I can only apologise for the delay on this I thought it had been completed!

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