The Gothic Shop Reviews 

246
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I purchased a beautiful cat trinket dish and then I found a matching candle holder which I went on to purchase. Both items are beautiful. They can really well packaged, and delivery was within a coupl... See more

Rated 5 out of 5 stars

A wonderful shopping experience! I bought a gift for my daughter-in-law and she was absolutely delighted with it. The whole experience was smooth and the gift was exactly what I was hoping for. It was... See more

Rated 5 out of 5 stars

It was so easy to order online and didn't have to wait long for delivery, there is so much to choose from

Rated 5 out of 5 stars

Have bought clothing etc from The Gothic Shop before and have never been disappointed. Orders arrive quickly, huge selection of stock, loads of sale items regularly and friendly staff-what more could... See more

Company details

  1. Women's Clothing Store

Written by the company

The Gothic Shop is an online shop in the UK selling gothic clothing, accessories and jewellery worldwide. We stock a large selection of ladies gothic clothes including the brands Punk Rave, Dark in Love and Sinister. We also stock bags by GothX and giftware and jewellery by Alchemy Gothic. Nocturnis is our own brand where we make a large selection of bags, wallets, patches, embroidered pictures and so much more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

246 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(246)

23 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

All Items Too Small/Short due to Chinese Sizes and Lack of Clarity

Was really excited to buy a dress and two pairs of tights from The Gothic Shop, but the dress is 3 times too small and the tights are too short.

Turns out the dress is made in china (Punk Rave brand) which isn't stated anywhere on the product page. To be fair there are sizing measurements but the size numbers are wildly different to UK sizing, and after shopping around for the perfect dress I can't keep going through all the measurements so I tend to go by the actual size stated; assuming it was in UK sizing as it is from a UK site. I would prefer it if they had done away with the size numbers all together or stated clearly that it was not UK sizes. I was very dissapointed as sizing is half of the reason I chose NOT to go for other items on other (cheaper) sites which were made in China.

The tights are nice (from Pamela Mann brand) but as stated on the reverse of the packaging, it's only recommended for people under size 20 and up to 5'7. I'm 5'10 so they come up short. Again, this isn't stated anywhere on the product page, it only mentions the size numbers and measurements for bust, waist and hips which are mostly irrelevant. I also apparently can't even return them as they've been opened so I could try them on.

Lastly, it appears that I cannot write a review of the items as I did not create an account when placing my order. This is a shame as I am sure more people would want to know about these sizing issues prior to purchasing.

I have started the returns process for the dress so hopefully see my refund for that soon.

Update: upon packing up the tights after trying them on (as I cannot wear them), I also noticed what appears to be grease stains on the cardboard insert. Looks like the lid from an Indian takeaway.

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

The quality of the dress is far beyond…

The quality of the dress is far beyond amazing, the fit was perfect and the price was a bargain, this is one of the best dresses that the wife has ever got , it was ordered for a funeral that said dress as a wedding and it went down perfect, highly recommend this store very fast on everything and sized exact

July 12, 2023
Rated 5 out of 5 stars

Amazing…

Amazing…. I bought two pictures. Quality and workmanship was a steal for what I paid for them. Highly recommend!

June 21, 2023
Rated 5 out of 5 stars

I wished England wasn't expensive on export

I'd shop there again if customs duty wasn't so expensive. I live in Germany :(
I got a free sticker with the order and even bonbons (I'm glad that made no problems at the border).
The clothes are amazing, I wanted two specific pieces of clothing that no other store had in stock.
I also got patches that seem well-made, I'll probably put my witch on the herbal embroidery backpack I'm getting soon from another brand, and I want to give the dragon to a friend.
The sticker designs are just as beautiful.
I can only speak positively over the brand's own designs so far.
Shipping was fast.

June 20, 2023
Rated 5 out of 5 stars

Brilliant.

Fast delivery. All items were as described and fit :-) .
So pleased with everything. Will be ordering again v soon.

May 23, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look