The mortgage store was recommended to me and my husband by NGh From the first conversation to my broker Straurt is was help from the start I flooded him with phone callls and asking questions abou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It has been so lovely dealing with Jo Hannell. Nothing is too much and she’s great at assisting with any questions. After working out the best mortgage options for us, Jo managed to get our mortgage a... See more
Company replied
The Mortgage Store has been my go-to mortgage broker since 2013, and Sam Jones and the team have been fantastic throughout. Sam is incredibly professional, proactive and responsive, and always... See more
Company replied
Sam and the rest of the team have been professional, helpful, knowledgable and approachable! Available to answer any questions I had no matter how silly, and prompt responses and ensuring the timeline... See more
Company replied
Company details
- Mortgage Broker
- Finance Broker
- Financial Consultant
- Home Insurance Agency
- Insurance Broker
- Life Insurance Agency
Written by the company
At The Mortgage Store, we understand that securing a mortgage is one of the most significant financial decisions you’ll ever make. That's why we are dedicated to making the process smooth, easy, and incredibly quick. Our expert team is here to guide you every step of the way, ensuring that you can focus on what truly matters—transforming your new house into a cherished home. With thousands of different mortgage schemes available across the UK, each tailored to meet diverse circumstances and financial situations, navigating through the options can often feel overwhelming. Whether you’re a first-time buyer, looking to remortgage, or seeking to invest in property, we are here to simplify the experience for you. We take the time to understand your unique needs and circumstances, allowing us to provide personalised advice and recommendations that fit your goals. Our commitment to providing exceptional, 5-star service sets us apart in the industry. We pride ourselves on our ability to match clients with the perfect mortgage deals, saving you valuable time and effort. Let us handle the complexities of mortgage sourcing and negotiations, so you can enjoy the excitement of moving into your new home. Choose The Mortgage Store for professional guidance that prioritises your financial well-being. Together, we’ll turn your homeownership dreams into reality.
Contact info
Fountain Court, 2 Victoria Court, Victoria Street, AL1 3TF, St Albans, United Kingdom
- 0345 306130
- hello@the-mortgagestore.co.uk
- www.the-mortgagestore.co.uk
5.0
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our Mortgage Advisor was Mr Allan Lundy…
Our Mortgage Advisor was Mr Allan Lundy , and i would just like to start with exceptional service from start to finish, he handled everything so well. Answer all our queries and questions, I would Highly recommend THS and Allan for your Mortgage needs .
May 13, 2026
Unprompted review
Reply from The Mortgage Store
Thank you so much for your kind feedback, Chris. It really means a lot to us.
We’re delighted to hear that Allan provided such exceptional service from start to finish. Ensuring everything is handled smoothly and taking the time to answer all your queries clearly and thoroughly is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for your recommendation. We truly appreciate your trust and are always here whenever you need support. - The Mortgage Store Team
Efficient, Polite, Professional
My family have used TMS for all their property needs over the last 25 years. They have always recommended them and now I am doing the same.
Everyone I have dealt with so far has been extremely efficient, polite and professional, ensuring that everything is explained properly and making sure to follow up with both calls and emails.
(Milton Keynes and St Albans branches)
Thank you!
May 14, 2026
Unprompted review
Reply from The Mortgage Store
Thank you so much for your thoughtful feedback. It truly means a great deal to us.
We’re delighted to hear that your family has trusted us for over 25 years and that you’ve now had the same positive experience yourself. That kind of long standing trust and recommendation is incredibly special to us.
It’s wonderful to know that the team across both Milton Keynes and St Albans have been consistently efficient, polite, and professional, while taking the time to explain everything clearly and follow up promptly. Providing that level of communication and care is exactly what we strive for.
Thank you again for your kind words and for continuing the recommendation. We’re always here whenever you need support. - The Mortgage Store Team
Whole team were very helpful and…
Whole team were very helpful and diligent in navigating a very difficult deal. Special thanks to Stuart, Donna and Jo.
May 1, 2026
Reply from The Mortgage Store
Thank you so much for your feedback, David. It really means a lot to us.
We’re delighted to hear that the whole team was able to support you effectively, especially in navigating what sounds like a very challenging deal. Stuart, Donna, and Jo will be especially pleased to know their diligence and teamwork made such a positive difference.
Thank you again for your trust and for taking the time to share your experience. We’re always here whenever you need support. - The Mortgage Store Team
As first-time buyers
As first-time buyers, we weren’t sure what to expect from the mortgage process, but Paul made the whole experience completely stress-free. He was always responsive and clear, explained everything in a way that was easy to understand, and kept us updated every step of the way. He found us the best rates to suit our needs and also took care of all our insurance arrangements. We couldn’t have asked for more — highly recommend Paul and The Mortgage Store!
May 8, 2026
Unprompted review
Reply from The Mortgage Store
Thank you so much for your thoughtful feedback, Jason. It really means a lot to us.
We’re delighted to hear that, as first time buyers, Paul was able to make the whole experience completely stress free for you. Clear communication, responsiveness, and explaining everything in an easy to understand way are exactly what we aim for, so it’s wonderful to know you felt fully supported and well informed throughout.
It’s great to hear that Paul was able to find the best rates for your needs and also take care of your insurance arrangements, helping make the entire process even more straightforward for you.
Thank you again for your kind words and recommendation. We’re always here whenever you need support. - The Mortgage Store Team
Excellent service by Ian
May 12, 2026
Reply from The Mortgage Store
Thank you so much for your feedback, Shahed. It really means a lot to us.
We’re delighted to hear that you received excellent service from Ian. Providing a high standard of support and making the process smooth and straightforward is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Working with Will and Paul throughout…
Working with Will and Paul throughout the process made things simple, with a friendly and very helpful guidance throughout. Always there if I needed any help with anything and always happy to help
April 8, 2026
Reply from The Mortgage Store
Thank you so much for your feedback, Dan. It really means a lot to us.
We’re delighted to hear that working with Will and Paul made the whole process simple and that you felt supported with friendly, helpful guidance throughout. Being available whenever you need help and making everything as straightforward as possible is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for choosing us and for taking the time to share your review. We’re always here whenever you need support. - The Mortgage Store Team
Excellent service
Tom was excellent. The service was above and beyond. He was on the ball, with timing, advice and guidance throughout the whole process, with communication and choice of products.
May 8, 2026
Reply from The Mortgage Store
Thank you so much Paula for your kind feedback. It really means a lot to us.
We’re delighted to hear that you found the service excellent and that Tom went above and beyond throughout the process. Providing the right guidance, timing, and clear communication, along with a strong choice of products, is exactly what we aim for, so it’s wonderful to know this made such a positive difference to your experience.
Thank you again for choosing us and for taking the time to share your review. We’re always here whenever you need support. - The Mortgage Store Team
Reply from The Mortgage Store
Thank you so much for your feedback, Zoe. It really means a lot to us.
We’re delighted to hear that you found the service professional, timely, and helpful, and that the process felt easy throughout. Providing a smooth and straightforward experience is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Excellent service
We had an excellent experience with our mortgage advisor from start to finish. Micheal B. did a fantastic job finding the right mortgage for us and made the whole process feel straightforward and stress-free. He was always prompt in responding to any questions or updates, keeping us informed every step of the way. Big thank to our broaker Michael. As first time buyers the process was understandable and less overwhelming 😊
May 8, 2026
Unprompted review
Reply from The Mortgage Store
Thank you so much for your wonderful feedback, Cynthia. It truly means a great deal to us.
We’re delighted to hear that you had such an excellent experience from start to finish. Michael will be thrilled to know how much you appreciated his support in finding the right mortgage and making the whole process feel straightforward and stress free. Keeping you informed at every step and responding promptly is exactly the level of service we strive to deliver.
It’s especially great to hear that, as first time buyers, the process felt clear and less overwhelming for you. That is one of the most important outcomes we aim for.
Thank you again for your kind words and trust. We’re always here whenever you need support in the future. - The Mortgage Store Team
Helpful
Helpful, dealt with revisions well, quick, polite, value for money - took a lot of the stress out of a stressful process
April 20, 2026
Reply from The Mortgage Store
Thank you so much for your kind feedback, Ruth. It really means a lot to us.
We’re delighted to hear that you found the service helpful, quick, polite, and good value for money. Dealing with revisions smoothly and helping to take the stress out of what can be a stressful process is exactly what we aim for, so it’s wonderful to know this made such a positive difference for you.
Thank you again for choosing us and for taking the time to share your experience. We’re always here whenever you need support. - The Mortgage Store Team
Quality dealings
Jake, Donna and the entire team @the mortgage store made our mortgage application so smooth and seamless by communicating effectively and promptly.
The customer relation was top notch, and every team member played well to achieve the desired goals.
May 6, 2026
Reply from The Mortgage Store
Thank you so much for your kind feedback, Adebayo. It really means a lot to us.
We’re delighted to hear that Jake, Donna, and the wider team made your mortgage application smooth and seamless. Effective and prompt communication, along with a joined up team effort, is exactly what we aim to deliver, so it’s wonderful to know this helped you achieve your goals.
Thank you again for your recommendation and for taking the time to share your experience. We’re always here whenever you need support. - The Mortgage Store Team
★★★★★ Fantastic service and a great…
★★★★★ Fantastic service and a great deal!
I had a wonderful experience with Mortgage Store. A massive thank you to Michael Barnes and Emma Williams for their incredible help throughout the process. They managed to secure a really good mortgage deal for us with Barclays and made everything completely stress-free. I highly recommend their services to anyone looking for a mortgage!
February 5, 2026
Reply from The Mortgage Store
Thank you so much for sharing your wonderful feedback, Tarek. It truly means a great deal to us.
We’re delighted to hear that you had such a fantastic experience and that we were able to secure a great mortgage deal for you. Michael and Emma will be thrilled to know how much you appreciated their support and guidance throughout the process. Making everything feel stress free is exactly what we aim for, so it’s fantastic to know this was your experience.
Thank you again for your kind words and strong recommendation. We’re always here whenever you need support. - The Mortgage Store Team
Good experience getting a mortgage with…
Good experience getting a mortgage with Robbie.
Yvonne was also diligent with the follow up and information sharing.
April 1, 2026
Reply from The Mortgage Store
Thank you so much for your feedback, Olanrewaju. It really means a lot to us.
We’re delighted to hear that you had a good experience working with Robbie and that Yvonne’s follow up and information sharing made a positive difference throughout the process. Clear communication and attentive support are exactly what we aim to deliver, so it’s great to know this was your experience.
Thank you again for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Excellent service
Excellent service
Very professional
Excellent communication
Very friendly, considerate and understanding.
Goes above and beyond
Very responsive
April 22, 2026
Reply from The Mortgage Store
Thank you so much for your wonderful feedback. It truly means a great deal to us.
We’re delighted to hear that you found the service excellent, professional, and responsive from start to finish. Providing clear communication, a friendly approach, and going above and beyond for our clients are exactly the standards we strive for, so it’s fantastic to know this came through in your experience.
Thank you again for your kind words and for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Highly Professional and Reliable Advisor
I had an excellent experience working with Mortgage Store, especially with Michael. From start to finish, everything was handled with professionalism, transparency, and great attention to detail. They took the time to explain every step clearly and made what could have been a stressful process feel smooth and straightforward. I always felt supported and well-informed. Highly recommend their services to anyone looking for reliable mortgage advice!
May 5, 2026
Reply from The Mortgage Store
Thank you so much for sharing your detailed feedback, Anand. It truly means a great deal to us.
We’re delighted to hear that you had such an excellent experience, especially working with Michael. Handling everything with professionalism, transparency, and great attention to detail is exactly what we strive for, so it’s wonderful to know this came through from start to finish.
It’s fantastic to hear that every step was explained clearly and that the process felt smooth and straightforward rather than stressful. Knowing you felt fully supported and well informed throughout is one of the best compliments we could receive.
Thank you again for your kind words and strong recommendation. We’re always here whenever you need support. - The Mortgage Store Team
My experience so far with The mortgage…
My experience so far with The mortgage store with our home purchase has been great. Very professional staffs, Micheal Barnes was very helpful, articulate, polite and positive in his ways.
May 5, 2026
Reply from The Mortgage Store
Thank you so much for your feedback, Tajudeen. It really means a lot to us.
We’re delighted to hear that your experience so far has been great and that you found the team professional throughout. Michael Barnes will be especially pleased to know you found him helpful, articulate, polite, and positive in his approach. Those are exactly the qualities we strive to deliver.
Thank you again for taking the time to share your experience. We’re always here whenever you need support as your journey continues. - The Mortgage Store Team
Brilliant service
Brilliant service . Fast efficient made the mortgage application straightforward and hassle free. I would highly recommend as some one whom previously has not used a broker for a mortgage and was slightly skeptical.
May 1, 2026
Reply from The Mortgage Store
Thank you so much for your wonderful feedback, Sharan. It truly means a lot to us.
We’re delighted to hear that you found the service brilliant, fast, and efficient, and that the mortgage application process felt straightforward and hassle free. Making things simple and stress free is exactly what we aim for, so it’s fantastic to know this was your experience.
It’s especially great to hear that, even as someone who hadn’t used a broker before and felt a little sceptical, you would now highly recommend us. That’s one of the best compliments we could receive.
Thank you again for your kind words and trust. We’re always here whenever you need support. - The Mortgage Store Team
Professionalism and commitment
They were professional and showed commitment to helping us achieve our dream.
May 5, 2026
Reply from The Mortgage Store
Thank you so much for your kind feedback, Austine. It really means a lot to us.
We’re delighted to hear that you found the team professional and committed to helping you achieve your dream. Supporting our clients through such an important milestone with dedication and care is exactly what we strive for, so it’s wonderful to know this made a positive difference to your experience.
Thank you again for your trust and for taking the time to share your review. We’re always here whenever you need support. - The Mortgage Store Team
Excellent service and very helpful
Excellent service: quick responses and very helpful when I needed it most.
May 5, 2026
Reply from The Mortgage Store
Thank you so much for your kind feedback, Hardeep. It really means a lot to us.
We’re delighted to hear that you received excellent service, especially with quick responses and helpful support when you needed it most. Providing timely communication and being there for our clients at the right moments is exactly what we strive for, so it’s wonderful to know this made a positive difference.
Thank you again for your trust and for taking the time to share your experience. We’re always here whenever you need support. - The Mortgage Store Team
Excellent service from start to finish
Excellent service from start to finish. Clear communication, professional advice, and everything handled efficiently. We felt fully supported throughout the remortgage process. Highly recommended.
May 5, 2026
Unprompted review
Reply from The Mortgage Store
Thank you so much for your review, Zdenka. It really means a lot to us.
We’re delighted to hear that you received excellent service from start to finish and that the communication, professional advice, and efficiency stood out throughout your remortgage. Making sure our clients feel fully supported at every stage is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for your strong recommendation and for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.