The mortgage store was recommended to me and my husband by NGh From the first conversation to my broker Straurt is was help from the start I flooded him with phone callls and asking questions abou... See more
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Review summary
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What people talk about most
Reviews shaping this summary
It has been so lovely dealing with Jo Hannell. Nothing is too much and she’s great at assisting with any questions. After working out the best mortgage options for us, Jo managed to get our mortgage a... See more
Company replied
The Mortgage Store has been my go-to mortgage broker since 2013, and Sam Jones and the team have been fantastic throughout. Sam is incredibly professional, proactive and responsive, and always... See more
Company replied
Sam and the rest of the team have been professional, helpful, knowledgable and approachable! Available to answer any questions I had no matter how silly, and prompt responses and ensuring the timeline... See more
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Company details
- Mortgage Broker
- Finance Broker
- Financial Consultant
- Home Insurance Agency
- Insurance Broker
- Life Insurance Agency
Written by the company
At The Mortgage Store, we understand that securing a mortgage is one of the most significant financial decisions you’ll ever make. That's why we are dedicated to making the process smooth, easy, and incredibly quick. Our expert team is here to guide you every step of the way, ensuring that you can focus on what truly matters—transforming your new house into a cherished home. With thousands of different mortgage schemes available across the UK, each tailored to meet diverse circumstances and financial situations, navigating through the options can often feel overwhelming. Whether you’re a first-time buyer, looking to remortgage, or seeking to invest in property, we are here to simplify the experience for you. We take the time to understand your unique needs and circumstances, allowing us to provide personalised advice and recommendations that fit your goals. Our commitment to providing exceptional, 5-star service sets us apart in the industry. We pride ourselves on our ability to match clients with the perfect mortgage deals, saving you valuable time and effort. Let us handle the complexities of mortgage sourcing and negotiations, so you can enjoy the excitement of moving into your new home. Choose The Mortgage Store for professional guidance that prioritises your financial well-being. Together, we’ll turn your homeownership dreams into reality.
Contact info
Fountain Court, 2 Victoria Court, Victoria Street, AL1 3TF, St Albans, United Kingdom
- 0345 306130
- hello@the-mortgagestore.co.uk
- www.the-mortgagestore.co.uk
5.0
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I have been with the Mortgage Store…
I have been with the Mortgage Store since 2016. Their services were excellent.
Martin and Jo are amazing in what they do.
Dr Sreekumar Kunnumpurath
July 11, 2026
Unprompted review
Reply from The Mortgage Store
Sree, hearing from clients who have trusted us for so many years is incredibly rewarding.
We’re delighted to hear that you’ve been with The Mortgage Store since 2016 and that the service has consistently met your expectations. Building long term relationships and continuing to provide excellent support year after year is something we take great pride in.
Martin and Jo will be thrilled to know how much you value their help and expertise. Your continued trust and loyalty mean a great deal to all of us.
Thank you again for your kind words and for choosing us over the years. We’re always here whenever you need support. - The Mortgage Store Team
I've used The Mortgage Store for my…
I've used The Mortgage Store for my house move and latterly for switching to a new mortgage product when my original deal expired.
Mark, Emma and before them Will, have been brilliant to deal with. Such an easy, pleasant experience, which saves you money, would highly recommend.
July 10, 2026
Unprompted review
Reply from The Mortgage Store
Chris, we’re so pleased to hear that you've had another great experience with us.
Whether it was helping with your house move or securing a new mortgage product when your previous deal came to an end, it’s wonderful to know that Mark, Emma, and Will made the process simple and enjoyable from start to finish. Helping our clients save money while making everything as straightforward as possible is exactly what we aim for.
Your recommendation means a great deal to the team, and we truly appreciate you taking the time to share your feedback.
Thank you again for your continued trust. We’re always here whenever you need support. - The Mortgage Store Team
Reliable and efficient
Paul always gives reliable and trustworthy advice, and he and James have made the whole remortgage process as smooth and pain-free as possible from start to finish. I can highly recommend them.
July 1, 2026
Unprompted review
Reply from The Mortgage Store
Elizabeth, what a lovely endorsement of the team.
We’re so pleased to hear that Paul and James were able to make your remortgage journey as smooth and pain free as possible. Providing reliable, trustworthy advice and guiding our clients through every stage with confidence and clarity is exactly what we strive for, so it’s wonderful to know this was your experience.
Your recommendation means a great deal to us and both Paul and James will be delighted to read your kind words.
Thank you again for your trust and support. We’re always here whenever you need us. - The Mortgage Store Team
Thank you Robbie and Yvonne!
Robbie and Yvonne made the entire process so effortless. We were unsure whether to do our mortgage ourselves and wow I’m so glad we didn’t! It didn’t cost us a thing and it took all the stress and worry away. Thanks so much to you both for making this move a lot calmer!
July 9, 2026
Unprompted review
Reply from The Mortgage Store
Thank you Lauren so much for your lovely feedback. It truly means a great deal to us.
We’re delighted to hear that Robbie and Yvonne made the entire process feel so effortless for you. Deciding whether to handle a mortgage yourself can be a difficult choice, so it’s wonderful to know that their support helped take away the stress and worry, while making everything straightforward and easy to manage.
Thank you again for your kind words and for placing your trust in us. We’re always here whenever you need support. - The Mortgage Store Team
Reply from The Mortgage Store
Thank you so much for your feedback. It really means a lot to us.
We’re delighted to hear that you received excellent service and that Martin was so helpful throughout the process. Providing clear guidance, support, and a smooth experience is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for choosing us and for taking the time to share your review. We’re always here whenever you need support. - The Mortgage Store Team
Reply from The Mortgage Store
Andrew, thank you so much for your feedback. It really means a lot to us.
We’re delighted to hear that you found the team very friendly, competent, and quick to reply. Providing clear communication, expert guidance, and a responsive service is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for choosing us and for taking the time to share your review. We’re always here whenever you need support. - The Mortgage Store Team
Catherine and Charlene were quick to…
Catherine and Charlene were quick to reply and made choosing a mortgage so easy for me
July 8, 2026
Unprompted review
Reply from The Mortgage Store
El, thank you so much for your lovely feedback. It really means a lot to us.
We’re delighted to hear that Catherine and Charlene were quick to respond and helped make choosing a mortgage so easy for you. Providing clear guidance, prompt communication, and making the process as straightforward as possible is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for choosing us and for taking the time to share your review. We’re always here whenever you need support. - The Mortgage Store Team
Excellent service
Jake from the mortgage store has been excellent. He got us our first mortgage, helped us through the process and then more recently with our mortgage renewal, and managing to secure us a deal before the rates went up.
Would recommend highly.
June 30, 2026
Unprompted review
Reply from The Mortgage Store
David, thank you so much for your wonderful feedback. It truly means a great deal to us.
We’re delighted to hear that Jake has been able to support you with both your first mortgage and your recent renewal. Building lasting relationships with our clients and being there throughout different stages of their homeownership journey is exactly what we strive for.
It’s fantastic to know that Jake guided you through the process, helped secure a deal before rates increased, and made everything straightforward and stress free along the way. Your continued trust and recommendation are greatly appreciated.
Thank you again for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
A Stress-Free First Mortgage Experience
We had a fantastic experience with Michael Barnes and couldn't recommend him more highly.
As first-time mortgage applicants, we weren't sure what to expect, but Michael made the whole process so easy and completely stress-free. He took the time to explain everything clearly, found the right mortgage for us, and was always there to answer our questions and offer support.
Michael was friendly, professional, and incredibly patient from start to finish. We really appreciated all the hard work he put in and the personal service he provided throughout the whole process.
We wouldn't hesitate to recommend him to anyone looking for a reliable and supportive mortgage broker!
July 7, 2026
Unprompted review
Reply from The Mortgage Store
Susana, what a wonderful review to receive. We really appreciate you taking the time to share your experience.
Buying your first home can feel daunting, so it's fantastic to know that Michael was able to make the process clear, straightforward, and stress free from start to finish. Taking the time to explain every stage, answer questions, and ensure you felt confident in your decisions is exactly the level of support we strive to provide.
Michael will be delighted to read your kind words about his patience, professionalism, and personal approach. Knowing that you felt supported throughout such an important milestone means a great deal to us.
Thank you again for your recommendation and for putting your trust in us. We're always here whenever you need support. - The Mortgage Store Team
This is my very first experience with…
This is my very first experience with this company whose support was commendable in applying for a mortgage, it took stress away from me and they helped me in succeeding in my mortgage acceptance. I would recommend the service based on the ineffable support and efficient service and easy accessible communication to enable this process. This journey has been quite an experience and the reassurance that having such a established and trusted team to make my children home and security a success. I would strongly recommend this company if you are looking at a mortgage with a entrusted and reliable mortgage advisor.
June 25, 2026
Unprompted review
Reply from The Mortgage Store
Nazreen, we really appreciate you taking the time to share your experience with us.
It’s wonderful to hear that, as a first time mortgage applicant, you felt supported throughout the entire journey. Buying a home can be a stressful experience, so knowing that our team was able to take that pressure away and help you secure your mortgage means a great deal to us.
We’re especially pleased that you found our communication accessible, our service efficient, and our support reassuring every step of the way. Helping clients achieve the security and stability that comes with owning a home is exactly why we do what we do.
Thank you again for your kind words and strong recommendation. We wish you and your family every happiness in your new home, and we’re always here whenever you need support. - The Mortgage Store Team
Helpful and professional.
The Mortgage Store helped me with the remortgage and all the process has been very smooth and with regular updates until completion day.
Very friendly and professional.
I highly recommend this company.
July 1, 2026
Unprompted review
Reply from The Mortgage Store
Luigi, thank you for taking the time to share your experience with us.
It’s fantastic to hear that your remortgage process was smooth from beginning to end and that you felt well informed through the regular updates right through to completion. Providing friendly, professional support and keeping our clients updated every step of the way is exactly what we strive for.
Your recommendation means a great deal to us, and we’re delighted that you were happy with the service you received.
Thank you again for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Great support and communication
Robbie, Yvonne, Ryan & James... basically everyone at The Mortgage Store made buying our first home so much easier.
Thank you all for being so kind, supportive, patient and quick to help whenever we needed anything. As first-time buyers, we didn't really know what to expect, but the whole team guided us through every step and made the process feel so much less stressful.
Thank you to everyone at The Mortgage Store – we've genuinely loved working with you all, and we couldn't recommend you enough!
Natasha & Brandon 😊
July 6, 2026
Unprompted review
Reply from The Mortgage Store
Natasha & Brandon, what a lovely review to receive.
Buying your first home is such an exciting milestone, but it can also come with plenty of uncertainty, so it’s fantastic to hear that Robbie, Yvonne, Ryan, James, and the wider team were able to make the journey feel much easier and less stressful for you both.
What stands out most in your review is your appreciation for the team's kindness, patience, and support. We believe that no question is too small, especially for first time buyers, and it’s wonderful to know you felt guided and reassured every step of the way.
Hearing that you genuinely loved working with us and would happily recommend The Mortgage Store is one of the greatest compliments we could receive.
Thank you for allowing us to be part of such a special chapter in your lives. We wish you both every happiness in your new home. - The Mortgage Store Team
Thank you Jake and Team for such a…
Thank you Jake and Team for such a great experience from start to finish you truly delivered for me. I will be recommending your services to any that ask. I will also be keeping you as my morgage broker after such great service. Thank-you Jake.
June 29, 2026
Unprompted review
Reply from The Mortgage Store
What a fantastic review to receive. Thank you for taking the time to share your experience with us.
We’re delighted to hear that Jake and the team delivered such a great experience from start to finish. Providing a service that clients can rely on, and ensuring every step of the process is handled smoothly, is exactly what we strive for.
It’s especially rewarding to hear that you’ll be recommending our services to others and that you’ve chosen to keep Jake as your mortgage broker going forward. That level of trust is one of the greatest compliments we could receive.
Thank you again for your kind words and continued support. We look forward to helping you with your future mortgage needs. - The Mortgage Store Team
H&C.
We are first time buyers and had no idea of the process. Michael at the mortgage store helped us and explained every step. He was happy to answer any question we had and was efficient in his communications. i would definitely reccomend in the future.
July 4, 2026
Unprompted review
Reply from The Mortgage Store
Reading feedback like this is incredibly rewarding for the team.
Buying your first home can feel like stepping into the unknown, so it’s fantastic to hear that Michael was able to guide you through every stage of the process with clear explanations and prompt communication. Making sure first time buyers feel informed, confident, and supported is exactly what we strive for.
We’re especially pleased to hear that no question was too much trouble and that Michael was always happy to help whenever you needed advice. Knowing that you would recommend him in the future is a wonderful compliment.
Thank you for choosing us to be part of your home buying journey. We wish you every happiness in your new home. - The Mortgage Store Team
Satisfactory service
All of our questions were answered with clarity and guidance provided.
Michael Barnes was patient and well organised in rendering his service, a true professional.
Thank you mate.
April 20, 2026
Unprompted review
Reply from The Mortgage Store
Samuel, we really appreciate you taking the time to share your feedback.
It’s great to hear that Michael Barnes was able to provide clear guidance and answer all of your questions throughout the process. His patience, organisation, and professional approach are exactly what we strive for, so it’s wonderful to know that these qualities stood out during your experience.
Michael will be pleased to hear your kind words, and we’re delighted that you felt well supported from start to finish.
Thank you again for your trust and for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Great experience with The Mortgage…
Great experience with The Mortgage Store - Jake and Donna's help with remortgaging was brilliant. We felt very well informed on our options, were kept well updated during the process and locked in a good rate before rates went up! Would 100% recommend
July 3, 2026
Unprompted review
Reply from The Mortgage Store
Jessica, what a great review to receive.
It’s fantastic to hear that Jake and Donna were able to make your remortgage experience such a positive one. Keeping you fully informed, helping you understand all of your options, and securing a great rate before the market changed are exactly the kinds of outcomes we work hard to achieve for our clients.
Jake and Donna will be delighted to know how much you appreciated their support throughout the process. Your recommendation means a great deal to us and is one of the highest compliments we could receive.
Thank you again for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Warren and Yvonne have been brilliant
Warren and Yvonne have been brilliant!
Amazing communication and made sure we were kept up to date for the entire process (for both applications...!)
I will be highly recommending to anyone I know looking for mortgage advice, they made the whole process as straight forward as possible.
We will 100% use them again in the future.
Thank you both!
July 2, 2026
Unprompted review
Reply from The Mortgage Store
Maddison, what wonderful feedback to receive.
We’re thrilled to hear that Warren and Yvonne were brilliant throughout both of your applications. Keeping clients fully informed and ensuring the process feels as straightforward as possible are exactly the standards we strive for, so it’s fantastic to know their communication and support made such a positive difference.
The fact that you’ll be recommending them to others and would choose to use them again in the future means so much to us. That level of trust is one of the greatest compliments we could receive.
Thank you again for your kind words and support. Warren and Yvonne will be delighted to read your review. - The Mortgage Store Team
Amazing Support throughput
Genevieve provided amazing support from my initial inquiry right through to securing my mortgage. Her communication was always on point and her advice was highly professional.
She is completely reliable and made the entire process stress-free. The after-support communication from Charlene has also been great. Thank you, Mortgage Store!
May 13, 2026
Unprompted review
Reply from The Mortgage Store
What fantastic feedback to receive.
We’re delighted to hear that Genevieve provided such amazing support from your initial enquiry right through to securing your mortgage. Clear communication, professional advice, and reliable support are exactly what we strive for, so it’s wonderful to know she helped make the entire process stress free for you.
It’s also great to hear that Charlene’s aftercare support and communication continued that positive experience once your mortgage was in place. Providing a seamless service from beginning to end is something we take great pride in.
Thank you for taking the time to share your experience and for placing your trust in us. We’re always here whenever you need support. - The Mortgage Store Team
Excellent Service – Highly Recommended
This is our second mortgage arranged through Jake over the last four years, and once again the service has been outstanding. Jake and Donna were incredibly helpful throughout the process, always responding promptly to any questions and providing clear advice on the different mortgage options available to us.
We really appreciated their support from start to finish and wouldn't hesitate to use their services again in the future.
We would highly recommend Jake at Mortgage Store to anyone looking for reliable and professional mortgage advice.
July 1, 2026
Unprompted review
Reply from The Mortgage Store
Olakunle, reviews like yours are incredibly rewarding to receive.
We’re delighted to hear that, four years on from arranging your first mortgage with Jake, the service continues to be just as outstanding. Building long term relationships with our clients is something we take great pride in, so it’s fantastic to know that Jake and Donna have consistently provided the support, guidance, and clear advice you’ve needed.
Knowing that your questions were answered promptly, your options were explained clearly, and the whole process was handled professionally from start to finish is exactly what we strive for. Jake and Donna will be thrilled to hear how much you appreciated their support.
Thank you for your continued trust and for your kind recommendation. We look forward to supporting you again in the future whenever you need us. - The Mortgage Store Team
Quick, friendly and professional
Jake was invaluable in securing us a remortgage deal quickly as rates rose in March with our fixed rate deal ending in June. We have been kept informed throughout and always had our questions answered by Jake/Donna in a friendly and timely way. We will continue to use the mortgage store in future. Thanks!
June 30, 2026
Unprompted review
Reply from The Mortgage Store
Lauren, it’s fantastic to hear that Jake was able to act quickly and secure your remortgage deal before rates increased.
Keeping clients informed, answering questions promptly, and providing friendly, timely support throughout the process is exactly what we strive for, so it’s wonderful to know you felt well looked after every step of the way.
We’re especially pleased to hear that your experience has given you the confidence to continue using The Mortgage Store in the future. Jake will be delighted to read your kind words.
Thank you again for your trust and support. We’re always here whenever you need us. - The Mortgage Store Team
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