The mortgage store was recommended to me and my husband by NGh From the first conversation to my broker Straurt is was help from the start I flooded him with phone callls and asking questions abou... See more
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It has been so lovely dealing with Jo Hannell. Nothing is too much and she’s great at assisting with any questions. After working out the best mortgage options for us, Jo managed to get our mortgage a... See more
Company replied
The Mortgage Store has been my go-to mortgage broker since 2013, and Sam Jones and the team have been fantastic throughout. Sam is incredibly professional, proactive and responsive, and always... See more
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Sam and the rest of the team have been professional, helpful, knowledgable and approachable! Available to answer any questions I had no matter how silly, and prompt responses and ensuring the timeline... See more
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Company details
- Mortgage Broker
- Finance Broker
- Financial Consultant
- Home Insurance Agency
- Insurance Broker
- Life Insurance Agency
Written by the company
At The Mortgage Store, we understand that securing a mortgage is one of the most significant financial decisions you’ll ever make. That's why we are dedicated to making the process smooth, easy, and incredibly quick. Our expert team is here to guide you every step of the way, ensuring that you can focus on what truly matters—transforming your new house into a cherished home. With thousands of different mortgage schemes available across the UK, each tailored to meet diverse circumstances and financial situations, navigating through the options can often feel overwhelming. Whether you’re a first-time buyer, looking to remortgage, or seeking to invest in property, we are here to simplify the experience for you. We take the time to understand your unique needs and circumstances, allowing us to provide personalised advice and recommendations that fit your goals. Our commitment to providing exceptional, 5-star service sets us apart in the industry. We pride ourselves on our ability to match clients with the perfect mortgage deals, saving you valuable time and effort. Let us handle the complexities of mortgage sourcing and negotiations, so you can enjoy the excitement of moving into your new home. Choose The Mortgage Store for professional guidance that prioritises your financial well-being. Together, we’ll turn your homeownership dreams into reality.
Contact info
Fountain Court, 2 Victoria Court, Victoria Street, AL1 3TF, St Albans, United Kingdom
- 0345 306130
- hello@the-mortgagestore.co.uk
- www.the-mortgagestore.co.uk
5.0
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Absolutely brilliant service
Absolutely brilliant service, all the stress was taken away on the first day. I did not have to worry about a thing as I told Tracey exactly what I needed and she went and did all the hard work whilst keeping me informed all the way, all I had to do was accept the offer when I was ready, thank you so much Tracey for all your hard work.
May 30, 2026
Reply from The Mortgage Store
Helen, what a wonderful review to receive.
We're delighted to hear that Tracey was able to take the stress away from day one and provide the support and reassurance you needed throughout the process. Keeping clients informed, handling the hard work behind the scenes, and making everything as straightforward as possible is exactly what we strive for.
Tracey will be thrilled to know how much you appreciated her dedication and support. Knowing that you felt confident enough to simply review and accept the offer when it was ready is a fantastic compliment to the service she provided.
Thank you again for your kind words and for placing your trust in us. We're always here whenever you need support. - The Mortgage Store Team
Thank you, thank you, thank you!
We cannot thank Donna, Jake and the team enough for all their hard work on our mortgage. They went above and beyond in helping us secure our mortgage, for example, contacting our solicitors directly and chasing up with the lender consistently throughout. The lender made things challenging at times (understatement) but thanks to the perseverance of Donna we managed to get it all sorted quickly and it made a very stressful situation less stressful. We are now very happy in our beautiful new home and are so thankful to the team at The Mortgage Store!
Emma and Ash
June 17, 2026
Unprompted review
Reply from The Mortgage Store
Emma and Ash, what a fantastic review to receive.
We're so pleased to hear that the team was able to support you through what sounds like a particularly challenging mortgage journey. Going above and beyond for our clients is exactly what we strive for, and it's wonderful to know that the direct communication with your solicitors and the persistent follow up with the lender helped keep everything moving forward.
A special thank you for highlighting Donna's efforts. Her determination, dedication, and ability to stay on top of every detail, even when things become complicated, are qualities we're incredibly proud of. She will be delighted to know that her perseverance helped make a stressful situation feel much more manageable.
Congratulations on your beautiful new home. Thank you for trusting us to be part of such an important milestone, and for taking the time to share your experience. - The Mortgage Store Team
Jake from The Mortgage Store 10/10
Myself and my partner where put in contact with Jake from The Mortgage Store. From day one he was incredible, he was so professional and his service was 10/10.
He gave us the first stepping stone we needed to start our journey to getting our very first home.
Once we had the money together he was amazing, always approachable and professional, he always gave great advice, was always honest and helpful in everything he did.
From both myself and my partner, thank you Jake, you have been amazing and you are the big reason we now have a beautiful new first home.
June 29, 2026
Unprompted review
Reply from The Mortgage Store
Andrew, what an amazing review to receive.
We're absolutely delighted to hear that Jake played such an important role in helping you and your partner secure your first home. Taking those first steps onto the property ladder is a huge milestone, and it's wonderful to know that Jake was there to guide and support you from the very beginning.
Your comments about his professionalism, honesty, approachability, and advice mean so much. Helping clients feel confident and supported throughout their journey is exactly what we strive for, and Jake will be thrilled to know he made such a positive difference.
Thank you both for your kind words and for placing your trust in us. We wish you every happiness in your beautiful first home and look forward to supporting you again in the future. - The Mortgage Store Team
Outstanding service and communication
As first time buyers with a young family, we wasn’t sure what situation we were in and where to even start. The Mortage store helped up every step of the way from Mortage offer to insurance, easy and quick updates and replies so we always knew where we were, so different to what we imagined by the stereotypical idea of buying a home. They made our whole process smoother than we could have ever imagined. To them it’s just a job, but to us they have made our dream come true! Thank you to everyone at the Mortage Store! I can’t recommend them enough!
June 26, 2026
Unprompted review
Reply from The Mortgage Store
Molly, what a wonderful review to receive.
As first time buyers with a young family, taking that first step can often feel overwhelming, so it's fantastic to hear that the team was able to guide you through every stage of the journey. From the mortgage and insurance arrangements to keeping you updated with quick responses and clear communication, we're delighted that you always felt informed and supported.
What stands out most is hearing that we helped make the process feel so much smoother than you ever imagined. Helping our clients turn their homeownership dreams into reality is exactly why we do what we do, and it's incredibly rewarding to know we played a part in yours.
Thank you for your kind words and recommendation. We wish you and your family every happiness in your new home. - The Mortgage Store Team
Would recommend to any first time buyer!
Chris and Charlene were amazing during the purchase of our first home!
We really appreciated the good communication and the effort to support us throughout the whole process. Thank you both!
June 26, 2026
Unprompted review
Reply from The Mortgage Store
Elise, what an exciting milestone to be part of.
We’re delighted to hear that Chris and Charlene were able to support you through the purchase of your first home. Good communication and consistent support can make all the difference during the home buying journey, so it’s wonderful to know that you felt well looked after from start to finish.
Your recommendation to other first time buyers means a great deal, and Chris and Charlene will be thrilled to know how much you appreciated their help.
Thank you again for your kind words and for choosing us to be part of such an important chapter. We wish you every happiness in your new home. - The Mortgage Store Team
The level of customer service from the…
The level of customer service from the Mortgage Store was excellent. They achieve a good balance between keeping on top of progress and giving you the appropriate space to make decisions. In our particular case, they went above and beyond to support us.
June 22, 2026
Unprompted review
Reply from The Mortgage Store
Matthew, thank you so much for sharing your feedback. It truly means a great deal to us.
We’re delighted to hear that you found the level of customer service excellent and that the team struck the right balance between keeping on top of progress and giving you the space and guidance to make informed decisions. That approach is exactly what we aim for, so it’s fantastic to know it worked well for you.
It’s especially rewarding to hear that you felt supported above and beyond when it mattered most. Thank you again for your kind words and for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Very helpful for First time buyers
Very helpful and fast especially for first time buyers
June 27, 2026
Reply from The Mortgage Store
Michael, thank you so much for your kind feedback. It really means a lot to us.
We’re delighted to hear that you found the service very helpful and fast, especially as a first time buyer. Making the process simple, clear, and efficient for those new to mortgages is exactly what we aim for, so it’s wonderful to know this made a positive difference for you.
Thank you again for your trust and for taking the time to share your experience. We’re always here whenever you need support. - The Mortgage Store Team
Mortgage Store Review
Simply, straight forward process. Was given good advice and the best available options for my needs. The application process was simply, the service was outstanding and I would highly recommend this team to other customers.
June 25, 2026
Unprompted review
Reply from The Mortgage Store
Muhammad, thank you so much for your kind feedback. It really means a lot to us.
We’re delighted to hear that you found the process straightforward and that you were given clear advice along with the best available options for your needs. Making the application simple and delivering an outstanding level of service is exactly what we aim for, so it’s fantastic to know this was your experience.
Thank you again for your recommendation and for taking the time to share your review. We’re always here whenever you need support. - The Mortgage Store Team
I have been thoroughly pleased with my…
I have been thoroughly pleased with my experience that started with Chris he went above and beyond to find us a good solicitor which was totally out of his duties and then with Charlene, she kept us updated even when there was no update which when buying/selling a house it’s very well appreciated! She chased and pushed for a quicker turn around! Both went above and beyond! Thanks so much
June 27, 2026
Reply from The Mortgage Store
Thank you so much for sharing your wonderful feedback. It truly means a great deal to us.
We’re delighted to hear how pleased you were with your experience. Supporting you from the very beginning, including helping you find a suitable solicitor, and then ensuring you were kept consistently updated throughout the process is exactly what we aim to do, so it’s fantastic to know this made such a positive difference.
It’s especially great to hear how much you appreciated Charlene’s proactive approach in chasing and pushing things forward to achieve a quicker turnaround. That level of dedication and communication can make all the difference during a busy and sometimes uncertain process.
Thank you again for your kind words about both Chris and Charlene. We’re so pleased we could support you and we’re always here whenever you need help in the future. - The Mortgage Store Team
Chris Sanders did an amazing job!
Smooth sailing with Chris.
I’m self employed so as you know getting a mortgage can feel overwhelming. Chris did everything from start to finish smooth as anything and really speedy with regular updates. Can’t recommend The Mortgage Store enough! Thankyou!
June 27, 2026
Reply from The Mortgage Store
Allister, thank you so much for your fantastic feedback. It really means a lot to us.
We’re delighted to hear that Chris provided such an amazing experience and kept everything running smoothly from start to finish. We understand that getting a mortgage as a self employed applicant can feel overwhelming, so it’s wonderful to know Chris was able to make the process straightforward, quick, and well supported with regular updates along the way.
Your kind words and strong recommendation are truly appreciated, and Chris will be thrilled to hear how much his support meant to you.
Thank you again for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Really helpful
Really helpful, knowledgable and friendly. Nothing was too much trouble.
Would really recommend Chris & Chrissie
June 24, 2026
Unprompted review
Reply from The Mortgage Store
Rebecca, thank you so much for your lovely feedback. It really means a lot to us.
We’re delighted to hear that you found the service helpful, knowledgeable, and friendly, and that nothing ever felt like too much trouble. Providing that level of support and care is exactly what we aim for, so it’s wonderful to know this was your experience.
Chris and Chrissie will be thrilled to read your kind words. Thank you again for your recommendation and for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Highly recommended
We have dealt with Neil and James at The Mortgage store throughout the process of getting our new mortgage sorted. They have been extremely helpful throughout the process and nothing has been too much to ask, I’ll definitely be using their services again.
June 24, 2026
Reply from The Mortgage Store
Louis, thank you so much for your kind feedback. It really means a lot to us.
We’re delighted to hear that Neil and James were so helpful throughout your mortgage journey and that nothing ever felt like too much trouble. Providing responsive, supportive service and making the process as smooth as possible is exactly what we aim for, so it’s wonderful to know this was your experience.
Your decision to use us again is one of the greatest compliments we could receive. Thank you again for your trust and recommendation. We’re always here whenever you need support. - The Mortgage Store Team
Thank you Chris
Chris was really helpful. As first time buyers we had a lot of questions and Chris was really kind and patient to run us through the entire process. Thank you for making our journey smooth.
June 12, 2026
Reply from The Mortgage Store
Jennifer, thank you so much for your lovely feedback. It truly means a great deal to us.
We’re delighted to hear that Chris was so helpful throughout your journey as first time buyers. Taking the time to be patient, answer all your questions, and guide you clearly through each stage is exactly what we aim to deliver, so it’s wonderful to know this made the process smooth for you.
Chris will be thrilled to read your kind words. Thank you again for your trust and for taking the time to share your experience. We’re always here whenever you need support. - The Mortgage Store Team
Wonderful experience with mortgage…
Wonderful experience with mortgage store. First time buyer and Magdalena and her expertise had made all the steps easy, swift and stressless. She was amazing to work with and couldn't recommend her more. Communicated at every stage and daily should she need to and responded to all queries and uncertainty. Thank you Magdalena and the team.
June 24, 2026
Reply from The Mortgage Store
Yvonne, thank you so much for sharing your lovely feedback. It truly means a great deal to us.
We’re delighted to hear that you had such a wonderful experience as a first time buyer and that Magdalena’s expertise made the whole process feel easy, swift, and stress free. Supporting you with clear communication at every stage and being readily available to answer all your questions is exactly what we aim for, so it’s fantastic to know this made such a positive difference.
Magdalena will be thrilled to read your kind words, and your recommendation means so much to the entire team.
Thank you again for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Charlie has been a lifesaver as per…
Charlie has been a lifesaver as per usual. Wendy very helpful too, thank you both so much!
June 24, 2026
Reply from The Mortgage Store
Craig, thank you so much for your kind feedback. It really means a lot to us.
We’re delighted to hear that Charlie has been a lifesaver for you once again, and that Wendy was also so helpful along the way. Providing reliable support and being there when it matters most is exactly what we aim for, so it’s wonderful to know this has been your experience.
Thank you again for your continued trust and kind words. We’re always here whenever you need support. - The Mortgage Store Team
Professional and efficient service
I have been dealing with Sam Jones for the last 10 years and he has always been very helpful and responsive to my questions.
He is able to find the mortgage answer to most dilemmas and is very efficient at putting everything in place.
Likewise James Lockett who is professional and efficient and quick to respond.
Highly recommend this firm if you need a mortgage.
June 23, 2026
Unprompted review
Reply from The Mortgage Store
Andrea, thank you so much for your kind and detailed feedback. It really means a lot to us.
We’re delighted to hear that you’ve been working with Sam for the past 10 years and that he has consistently provided such helpful and responsive support. Building long term relationships and delivering reliable advice time and time again is exactly what we strive for, so it’s wonderful to know this has been your experience.
It’s also great to hear your positive feedback about James, and how his professionalism and quick responses helped keep everything running efficiently. Having a strong team supporting you every step of the way is something we take great pride in.
Thank you again for your continued trust and for your recommendation. We’re always here whenever you need support. -The Mortgage Store Team
10/10 service
James and Emma were wonderful. As first time buyers they made the process so simple and easy. Excellent service, communication and they were super friendly. Would definitely recommend
June 23, 2026
Unprompted review
Reply from The Mortgage Store
Abigale, thank you so much for your lovely feedback. It truly means a lot to us.
We’re delighted to hear that James and Emma made the process so simple and easy for you as first time buyers. Providing excellent communication, friendly support, and a smooth experience is exactly what we aim for, so it’s wonderful to know this came through so clearly.
Thank you again for your kind words and recommendation. We’re always here whenever you need support. - The Mortgage Store Team
First time buyers
Getting a mortgage is such a big process and Hayley couldn’t have made it simpler for us. We had such a great experience with them, I will only use the mortgage store in the future.
May 29, 2026
Reply from The Mortgage Store
Lily, thank you so much for your lovely feedback. It really means a lot to us.
We’re delighted to hear that Hayley was able to make such a big process feel simple for you as first time buyers. Supporting you clearly and making everything easier to navigate is exactly what we aim for, so it’s wonderful to know you had such a great experience.
Your decision to use us again in the future is one of the greatest compliments we could receive. Thank you again for your trust and kind words, and we look forward to supporting you again whenever you need us. - The Mortgage Store Team
Competent staff
Competent staff, good communication, problem solving, professional standard and good timing.
June 12, 2026
Reply from The Mortgage Store
Samuel, thank you so much for your feedback. It really means a lot to us.
We’re delighted to hear that you found the team competent and that the communication, problem solving, and professional standards stood out throughout your experience. Delivering reliable support and good value for our clients is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for choosing us and for taking the time to share your review. We’re always here whenever you need support. - The Mortgage Store Team
First-Class Service
Michael Barnes at The Mortgage Store has been absolutely fantastic throughout the whole process of finding the right mortgage. He has been incredibly friendly, approachable and always happy to answer any questions we had, making what could have been a stressful process so much easier. We really appreciate all of his help and the time he took to ensure we found the right mortgage for our needs, and after such a positive experience, I would happily recommend both Michael Barnes and The Mortgage Store to anyone looking for mortgage advice. Thank you!
June 11, 2026
Unprompted review
Reply from The Mortgage Store
Robert, thank you so much for sharing such a wonderful and detailed review. It truly means a great deal to us.
We’re absolutely delighted to hear that Michael provided such a fantastic experience from start to finish. His friendly, approachable manner and willingness to answer every question are exactly what we strive for, so it’s wonderful to know he helped make what can often be a stressful process feel much easier and more manageable.
Taking the time to understand your needs and ensure you found the right mortgage is something Michael takes great pride in, and he will be thrilled to know how much you appreciated his support.
Thank you again for your kind words and recommendation. We’re always here whenever you need support. - The Mortgage Store Team
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