The Airgun Centre Reviews 

389
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, welcoming, and highly knowledgeable staff for providing patient guidance, expert advice, and exceptional support during all purchases. Buyers note that staff members take ample time to answer every question thoroughly without ever rushing anyone. Consumers also highlight the outstanding quality of the air rifles, highly efficient delivery services, and the incredible peace of mind provided by lifetime warranties. People deeply appreciate the well-organized physical store layout, the impressive selection of accessories, and the remarkably smooth online shopping experience. Reviewers emphasize that visiting the shop or ordering online consistently exceeds expectations and delivers reliable results.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting friendly and knowledgeable service. Reviewers... See more

Service

Reviewers mention positive feedback about service, highlighting staff who are friendly, knowledgeable, and... See more

Product

Customers had positive experiences with product, expressing great satisfaction with their air rifles and... See more

Customer service

Consumers find customer service to be exceptionally positive, reporting helpful, reliable, and professional... See more

User experience

Reviewers highlight positive aspects of user experience, noting that staff members are exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great shop, excellent stock, Staff are super friendly, extremely helpful. Took 2 rifles back today for small leaks after 5 years since purchasing & was fixed whilst waiting. Top staff especially B... See more

Rated 5 out of 5 stars

I’ve used airgun Cente for years because they are so helpful and have the unique lifetime guarantee. Went in today with a leaking seal on an old weihrauch, Justin repaired it while I waited fantas... See more

Rated 5 out of 5 stars

Clean and simple to use web site. My order was efficiently processed and all communication (via email) was conducted in a timely fashion with all questions being answered to the full. The staff were o... See more

Rated 5 out of 5 stars

I bought my first ever air rifle, a Theoben Scirocco Dlx, from the Airgun Centre back in 1984, and despite moving to Kent, I've always used them, and always will. I've had a couple of issues with r... See more


Company details

Information provided by various external sources

The Airgun Centre are a specialist air rifle shop in Essex that has over 40 years' experience in the airgun industry. Every air rifle for sale on The Airgun Centre website and in-store comes backed with a unique lifetime guarantee, which means if you have any issues with your gun after purchase, you can bring it into the shop and get it fixed free of charged for as long as you're the original owner. There's a huge selection of air rifles, air pistols, scopes, accessories and more to be viewed on The Airgun Centre website and in their Rayleigh based air rifle shop. The Airgun Centre are official stockists of Air Arms, BSA, Daystate, Weihrauch, FX Air Guns, Crosman, Gamo, Kral, Sig Sauer and more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

389 reviews

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No recent history of asking for reviews

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4.8

All reviews

(389)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

I've never been to the store

I've never been to the store, but that is definitely on my to-do list.
I've purchased a few rifles from them, and every gun I've brought has been as described, probably better, they are my to go store, they never try to sell you what you don't need, that's a +I've just purchased the limited edition wolverine,so say second hand, I'm thinking it's brand-new, it's mint condition, it's truly an amazing rifle.
Also I've got to give the wolfman store a big shout out for keeping me informed of the delivery+ the delivery drivers, second to none and for Gary who delivered today, he's so funny with that and the rifle it's been truly an enjoyable day.

November 3, 2024
Unprompted review
Rated 5 out of 5 stars

Returned my BSA Elite .177 rifle

Returned my BSA Elite .177 rifle that I damaged the pellet probe on. They in turn, returned it to BSA in Birmingham. The repair was made and the rifle was returned to me in perfect working order within 20 days. They provided an awesome service, with no charge whatsoever. Five stars are not enough I give them a 10+.

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

Just bought hw100kt from yhe airgun…

Just bought hw100kt from yhe airgun centre communication brill told when it would be here bang on time gun was set up ready for use would defo recommend to any one buying from here will deal again thanks lads big pat on the back from me service outstanding cant tnank enough

October 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Purchase an HW95k online for collection. When I collected they were very helpful, unboxed the rifle for me to examine and even gave me free pellets, thanks!

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Very friendly and helpful over the phone. Received my rifle combination and decided I should have had a different scope so after a quick call I posted on the Monday and Received the one I wanted first thing on Wednesday.

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Top notch shop!

It's got to be said that it's a well stocked shop with quality products and quality staff.

I've been to quite a few airgun shops over the years and while I've not physically been to this one, it's easy to see from the website that they only stock decent airguns and accessories!

My delivery came right on time and was handed over to me by a very friendly bloke indeed. 👌🏻
Customer service is top notch also with swift responses.👌🏻

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

Well what a wonderful experience I had…

Well what a wonderful experience I had yesterday! I purchased an amazing rifle with the amazing knowledge of Justin!
Justin was do patient with me, he explained everything I asked in a way that I could understand! This enabled me to make the perfect purchase for me! No pushy sales patter, just awesome knowledge! I highly recommend paying a visit to the shop, you are instantly made to feel welcome and comfortable to approach staff for help!
As for the product I purchased! All I can say is I'm in love lol what an amazing piece of kit! Thank you to all at The Air Gun Centre ⭐️⭐️⭐️⭐️⭐️

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service

This is my 2nd purchase from The Airgun Centre,1st Weihrauch HW100kt and now Brocock Ranger XR. I can’t thank them enough for their swift service and top Quality products right through from ordering to delivery from the Excellent Wolfman . I would throughly recommend them to anyone. Above and beyond which is a rare thing these days

February 24, 2024
Unprompted review
Rated 5 out of 5 stars

Ben and the Air Gun Centre team are…

Ben and the Air Gun Centre team are absolute legends! Highly recommend them for their unbeatable pricing, top-notch customer service, and impressive lifetime warranties. With their extensive experience in the air gun game, they're my go-to choice. 5 stars!

November 12, 2023
Unprompted review
Rated 5 out of 5 stars

The Airgun Centre…extraordinary service......well done lads

Absolutely superb service from the Airgun Center again today.
I've just been into see Justin and Ben with my 20 year old BSA Hornet that I purchased as a kit from the Airgun World center spread hire purchase advertisements that every young airgunner will remember....
This is the second time this air rifle has been repaired free of charge. Both repairs relating the guns age causing it to leak air.
I just had to write my first ever Trustpilot review to tell all airgunners about this extraordinary service they have provided to my spanning more than decades......!!
Special thanks to Ben. Service with a smile from a very experienced expert.....👍👍💯💥👏👏

November 3, 2023
Unprompted review
Rated 5 out of 5 stars

This is how it should be done...

Placed order with Kye over the phone. Helpful and courteous, offered alternatives and options, good product knowledge. Collected at the weekend, served by Steve. Ditto the above.
I drove 3hrs each way and it was worth it!!
Thank you, I'll be back.

October 22, 2023
Unprompted review
Rated 5 out of 5 stars

Combination Order

Great company to order from, from ordering to delivery to communication was spot on. I ordered a combo package and expected it all to arrive individually packaged. But no it was all put together and some minor zeroing alterations needed as you would expect. Great service and support. Good job guys!

September 10, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant customer service

Absolutely brilliant customer service. I've been buying air rifles and kit from the Airgun Centre for years. These people really know their stuff and are happy to provide guidance and support. I want to give a special mention to Steve. He took the time to understand what I was trying to achieve and offered suitable solutions. We worked through technical issues together and made everything work. The most powerful thing Steve said was "Don't worry, we shall get you sorted" and they did.
Returning to customer service, it was a happy return to the days when suppliers actually cared about their customers.
Finally if you are thinking of buying an Airgun or any accessories then just buy from this shop. They'll sort you out!

August 16, 2023
Unprompted review
Rated 5 out of 5 stars

Phenomenal service!!!!!!!

If you are reading this then you've found the right place!!! Due to living in Scotland I had to apply for an airgun licence in January. I received the license in June and had looked at many companies over and over again. Some could not be bothered on the phone and some left me standing instore. I always came back to The Airgun Centre and when the time came, I was greeted on the phone by superb staff eager to help with all my questions. I then used the super easy DEKO finance with manageable payments to purchase 3 dream rifles. From start to finish I cannot thank everyone at the Airgun Centre enough! If you want to spend your hard earned money, Do not go anywhere else!!!!!!

June 20, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely 1st class service from Kye…

Absolutely 1st class service from Kye and his colleagues. I bought a Gamo Phox kit….but have NEVER owned or fired an airgun before. Kye encouraged my questions, of which I had at least 30. I took up over half an hour of his time with everything from break barrel versus pcp, the law around dispatching pigeons, logistics of moving an airgun plus many many more. He really is an asset to the company and the industry as a whole. I cannot begin to emphasise just how important his personal attention was….which turned my enquiry into an immediate sale.

The Gamo Phox is a remarkable rifle that I very highly recommend. British built and has the look, feel and operation of absolute quality.

Well done and thank you to you all. My future custom is absolutely assured.

May 27, 2023
Unprompted review
Rated 5 out of 5 stars

The Airgun Centre is a must

Thanks guys and gals at the airgun centre. What nice friendly people great service all done on line and delivered to your door. The Airgun (kral np02 mk2) is immaculate and all tested with the results. The guarantee is brilliant and so is the servicing all the time you own the airgun. The newer hard case from kral is a lot better than the older ones, it's stronger and has a handle and wheels. The new style match trigger is nice but needs a bit of adjustment for me but what a nice gun. Big thanks again to the airgun centre I will be back again and again...
Lee

May 20, 2023
Unprompted review
Rated 5 out of 5 stars

I’ve bought 2 guns now from the Air Gun…

I’ve bought 2 guns now from the Air Gun Centre in the last couple of years, firstly an Air Arms S510 Tactical R PCP Air Rifle and just recently an Air Arms HFT 500 PCP Air Rifle. The ordering on line for both guns was easy and straightforward and delivery was right to my door. A very friendly and knowledgeable team of people and nothing is to much for them.

January 18, 2023
Unprompted review

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