The Airgun Centre Reviews 

389
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, welcoming, and highly knowledgeable staff for providing patient guidance, expert advice, and exceptional support during all purchases. Buyers note that staff members take ample time to answer every question thoroughly without ever rushing anyone. Consumers also highlight the outstanding quality of the air rifles, highly efficient delivery services, and the incredible peace of mind provided by lifetime warranties. People deeply appreciate the well-organized physical store layout, the impressive selection of accessories, and the remarkably smooth online shopping experience. Reviewers emphasize that visiting the shop or ordering online consistently exceeds expectations and delivers reliable results.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting friendly and knowledgeable service. Reviewers... See more

Service

Reviewers mention positive feedback about service, highlighting staff who are friendly, knowledgeable, and... See more

Product

Customers had positive experiences with product, expressing great satisfaction with their air rifles and... See more

Customer service

Consumers find customer service to be exceptionally positive, reporting helpful, reliable, and professional... See more

User experience

Reviewers highlight positive aspects of user experience, noting that staff members are exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great shop, excellent stock, Staff are super friendly, extremely helpful. Took 2 rifles back today for small leaks after 5 years since purchasing & was fixed whilst waiting. Top staff especially B... See more

Rated 5 out of 5 stars

I’ve used airgun Cente for years because they are so helpful and have the unique lifetime guarantee. Went in today with a leaking seal on an old weihrauch, Justin repaired it while I waited fantas... See more

Rated 5 out of 5 stars

Clean and simple to use web site. My order was efficiently processed and all communication (via email) was conducted in a timely fashion with all questions being answered to the full. The staff were o... See more

Rated 5 out of 5 stars

I bought my first ever air rifle, a Theoben Scirocco Dlx, from the Airgun Centre back in 1984, and despite moving to Kent, I've always used them, and always will. I've had a couple of issues with r... See more


Company details

Information provided by various external sources

The Airgun Centre are a specialist air rifle shop in Essex that has over 40 years' experience in the airgun industry. Every air rifle for sale on The Airgun Centre website and in-store comes backed with a unique lifetime guarantee, which means if you have any issues with your gun after purchase, you can bring it into the shop and get it fixed free of charged for as long as you're the original owner. There's a huge selection of air rifles, air pistols, scopes, accessories and more to be viewed on The Airgun Centre website and in their Rayleigh based air rifle shop. The Airgun Centre are official stockists of Air Arms, BSA, Daystate, Weihrauch, FX Air Guns, Crosman, Gamo, Kral, Sig Sauer and more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

389 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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4.8

All reviews

(389)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

Bought a Daystate huntsman revere…

Bought a Daystate huntsman revere safari edition from the air gun centre.
Was a good experience with good customer service.
I did have a couple of issues due to the manufacture of the gun but they was quickly sorted for me.
Would recommend and buy from here again.

March 15, 2023
Unprompted review
Rated 5 out of 5 stars

Bought a Remington Pest Controller…

Bought a Remington Pest Controller starter kit through Pellpax, as a complete novice. Didn't know what to expect really. They answered all of my queries pre order. The delivery service really was second to none. The kit was just what i needed and performed far better than I'd expected. Thanks guys👍

March 12, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, Awsome products

Can’t say anymore, have bought 6 or 7 rifles now and never had a problem.

Thanks again lads

Golf Steve

March 10, 2023
Unprompted review
Rated 5 out of 5 stars

Faulty magazine

I purchased a rifle a week ago and I had an issue with one of the brocock magazines. I phoned up the shop and spoke to Ben. I took the magazine back to the shop and always rectified and as a goodwill gesture they gave me a tin of pellets. Great service again

March 4, 2023
Unprompted review
Rated 5 out of 5 stars

I bought a gamo speedster gen 2 just…

I bought a gamo speedster gen 2 just before Xmas it broke so I rang up spoke to Justin he said get it back an he'll sort it out I did but was thinking I was getting fogged so I email an Justin rang me up ashored me he would try his best to get it sorted out an god willing he did do his best great people very polite an always there to help so much so am on my second rifle now an my friend has got one from here so any one who wants good service from great people shop here I just want to thank Justin you went above an beyond thank you all at the airgun center

January 8, 2023
Unprompted review
Rated 5 out of 5 stars

Best Airgun shop

Best Airgun shop got everything what I want to buy. Excellent customer service too. Staff very friendly and knowledgeable. Great deal for packages offer. Even they’re add tin of pellets for a gift.

December 14, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Purchased a Brocock rifle early last year and could not get on with the trigger. Trip back to the shop and Ben sorted while I waited without any fuss. Trigger now perfect. Have always purchased from here for nearly twenty years even though it’s not my closest shop, speaks volumes

January 5, 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful and very knowledgeable

Very helpful and very knowledgeable, nice guys to talk to so first experience first class. Went back again a few days later as the rifle we bought needed extended mounts to be able to get the magazine in under the scope and he fitted it all up for me, ready to go, so again top marks for customer service.

January 2, 2023
Unprompted review
Rated 5 out of 5 stars

Quick turn around

Hello i had a faulty mag on my huntsman revere they got it yesterday and I got it back today

December 31, 2022
Unprompted review
Rated 5 out of 5 stars

Professional Service from The Airgun Centre

I visited these guys today.
Very knowledgeable and couldn't do enough to help.
As i have an old air rifle, BSA Airsporter Mk4, they went out of their way to make the scope I had purchased fit, and made sure i was happy with the feel of it on the rifle.
First class service.
When i decide to change my rifle i will definitely be seeing these guys again for sure.
Brilliant!
P.S....They're a good laugh too.👍

September 13, 2022
Unprompted review
Rated 5 out of 5 stars

Alpha wolf

This is my rifle bought from the air gun centre, every time have received first class service. Ben has sold me my last 2 guns and his knowledge and a second to none.
Highly recommended

September 12, 2022
Unprompted review
Rated 5 out of 5 stars

What a great place to shop

What a great place to shop. Bought a rifle here about 40 years ago, came back in June and bought a 2nd hand BSA Ultra, a beautiful gun with lots of extras and saved lots of money. Now I can't keep away and have just bought an Air Arms TX200, again it's a thing of beauty. Over the last 4 months I have visited this shop I have always received excellent service, advice and nothing has ever been too much trouble. Ben you are a gentleman, always friendly and helpful. This is my go to place for my air gun needs.... Just wish I was a decent shot!

September 8, 2022
Unprompted review
Rated 5 out of 5 stars

Top place for your airgun needs …

I drove down from Norfolk due to the reputation of this place and was not disappointed. I had the time and opportunity to discuss my needs and wants all within my budget.
If you need an air gun this is the place.

September 8, 2022
Unprompted review
Rated 1 out of 5 stars

I bought a night vision device

I bought a night vision device. When it was delivered to me I checked it. It did not have the functions and qualities that were written about in the descriptions. I wanted to return it, but I was told that this is impossible, because this device is undamaged and therefore it is not possible to return it. This is terrible. Employees of this site do not respond to email messages. Terrible customer service. I will write a complaint.

September 7, 2022
Unprompted review
The Airgun Centre logo

Reply from The Airgun Centre

Sorry you feel you have not received the level customer service we usually provide. As you can see from the vast majority of reviews this very unusual and disappointing to read .
I feel your review is not correct as I know I have replied twice to your emails, even took the time replying on my day off, and have asked you to return the unit for testing, we are within our rights to do this before issuing a refund.
Your first email simply mentioned the unit was not suitable for military use and nothing regarding the performance of the unit.
The offer to return the unit is still there should you wish to do so.
Alternatively you are welcome to call me at the shop on 01268 780730 to discuss this further.

Regards

Steven Harper
Manager

Rated 5 out of 5 stars

Tried a few dealers and couldnt find…

Tried a few dealers and couldnt find the rifle i wanted. Rang the chaps at Airgun centre and they had mine in stock. Ordering was easy , delivered bang on time ( delivery driver was very polite and friendly) . My rifle came well packaged and in perfect condition. Im now
The proud owner of an air arms s510 tr , i would definitely recommend these guys !!

September 4, 2022
Unprompted review
Rated 5 out of 5 stars

Second major purchase from…

This is my second major purchase from the Airgun Centre. On both occasions, the staff (including the delivery chap) have been friendly, helpful, knowledgeable and efficient. Top notch products too. Can't go wrong with these people.

August 27, 2022
Unprompted review

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